Customer Reviews for Mission Valley Moving Services
(U-Haul Neighborhood Dealer)

4 601 évaluations

2495 Hotel Circle Pl   San Diego, CA 92108
(@ I-8 & Taylor)

(619) 296-4542

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(619) 296-4542

2495 Hotel Circle Pl
San Diego, CA 92108
(@ I-8 & Taylor)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h am à 1h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I only use this UHaul location. They are courteous, fast and never any problems. I will not rent anywhere else. This is my 4th time.....Excellent service!!! You cannot go wrong renting here. Thank you all for always being fast and reliable.

CHRISTINE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esperanza C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cameron S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Josephine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terje S. 
Évaluation :
4

There was no explanation on how to do things and we waited two hours just to get into the storage room. Also 60 miles is nothing, we drove that and just made it to where we needed to go and we already paid over $170. Then we had to pay $23 more which makes no sense.

Jeremiah M. 
Évaluation :
4

The truck had 1/4 tank and I had to put in 25 gallons at $5.50. If it was full I would have replaced the gas I used at $3,5 in Wisconsin. $2 a gallon x 25 gallons = $50 to replace the gas used by someone else in California. Never accept this if you rent a uhaul. Request a full tank and only replace what you used.

Mark J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruth M. 
Évaluation :
1

Made it 2 miles before running out of gas. 1 mile short of the nearest gas station. So I parked it on the side of the road and took the key back to get a different truck. The woman at the counter acted more inconvenienced than I was. No apology, no discount, no empathy, nothing. She just groaned and got me a key to a different truck. Both trucks were dirty. I get that it's a utility vehicle but at least wipe down the steering wheel. If the pandemic taught us anything it's that we don't want to touch sticky sweaty stinky things that others have touched. I washed my hands at each stop. But the main thing here is that there is a complete lack of customer service and you will be treated poorly. Seriously, all it took was an "our bad, let me get you back on the road as quick as possible" and I'm not writing this review.

Cody R. 
Évaluation :
5

i did not get to go inside the little building that this uhaul occupied but the man who helped me here was very kind and knew exactly what he was doing! he was diligent, made it very quick and easy after a long day. in and out within 5 minutes!

Devin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodore R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phyllis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clint D. 
Évaluation :
3

Was originally given reservations for a location closer to my home, but my reservation was changed and required me to pickup the truck at location further away and in the opposite direction of my travel. When I voiced my complaint to the Uhaul representative there was only silence. When I requested compensation for the extra miles traveled between the two location and the extra miles I would be charged, again only silence. The people at where I eventually picked up the truck were nice and professionally. However, if I ever require the use of a rental truck in the future. Uhaul will be my last choice.

Daniel F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan C. 
Évaluation :
1

We turned our UHaul in before our cut off time and still got charged the extra day. They then said we did not fill the truck up to what it was when we got it and charged us for that as well… felt like they were trying to get every ounce of money they could out of us. Not a great experience at all. Very disappointing.

Denin S. 
Évaluation :
5

The area was kind of secluded. Small parking lot . The staff was very helpful.

Maria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kismit C. 
Évaluation :
3

Trailer lights stopped working during the trip.

JASON M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VickiBrandon L. 
Évaluation :
3

Man who readied the truck was friendly. Woman who checked us in was not friendly. Waited in line for a long time before being helped.

Kathryn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Armando P. 
Évaluation :
5

Nancy was very helpful!

Jeannine S. 
Évaluation :
4

Nice job

James R. 
Évaluation :
1

When I showed up to my location of reservation there was no truck or dollies reserved. I had to be re routed to another pick up location and was not offered compensation for my time or mileage.This is said “to happen all the time” as well as “Uhaul overbooks trucks all of the time”. This is an unacceptable way to do business and I was so very dissatisfied. I will be looking elsewhere for my moving needs in the future.

RACHEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
3

Even though we put gas in they still charged me for gas

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grove C. 
Évaluation :
3

A gentlemen was standing on the sidewalk and immediately helped us to return the truck. Parking was a little tricky, but a very convenient drop-off location for us.

donald K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erik E. 
Évaluation :
3

The truck was dirty (windows) but with a little washer fluid i was fine

Stephen W. 
Évaluation :
2

The place was closed when I dropped off the truck, so there was only limited street parking available. On the other hand, turning in the truck via the uhaul app was easy.

jimmy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD D. 
Évaluation :
5

Nothing. I keep coming back to Mission Valley location because they are efficient and friendly

PETER D. 
Évaluation :
1

Truck was filthy inside and out. It smelled like an ashtray so bad that my eyes watered while driving it. I had the douse the cab and back of the van with Febreeze and it still smelled like cigarettes. The app pick-up process required additional information at the time of pick-up that could/should have been obtained in advance. I just stood in the parking lot for 40 minutes while U-Haul verified my info. Total joke.

David F. 
Évaluation :
3

Cab ceiling on passenger side of truck leaked near seatbelt shoulder strap insertion when it rained heavily in Texas

Roberta R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

matthew K. 
Évaluation :
4

The online app did not reflect my reservation so I had to wait for the location to open. They could see my reservation and I was on my way but the online account didn't. Wasted an hour and a half of moving time and wasted money on movers.

Johnny A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mihir G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
3

When I picked up Moving Tuck there only was a quarter tank of gas, from my eperience you always pick it up with a full tank

sandra V. 
Évaluation :
5

The staff were extremely friendly and helpful. The equipment was in good condition and available as requested.

Heather R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney H. 
Évaluation :
4

Online information stated this site was open till 7pm but it actually closed at 5pm. I think you need to clarify the actual closing time online.

patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dillon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hugo Y. 
Évaluation :
5

Excellent customer service, quick pickup and drop off! Very friendly and vehicle worked fantastic.

Zachary R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole G. 
Évaluation :
5

I had a great overall experience. I had no issues with the 15' truck and it ran smoothly. Thank you Uhaul.

Katherine F. 
Évaluation :
2

Our move out was delayed because the employee said she would call and notify us as soon as our trailer was ready for pick up, she estimated about 11am. She never called. We ended up showing up around 1pm and the trailer had been ready for some time.

Hannah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha Q. 
Évaluation :
5

One of the best things about this location is they have a large supply of trucks. I was so fortunate to be able to extend my rental 3 times and they actually had the inventory available to be able to accommodate me. Moving is such a chore but they made it less stressful. We will definitely use then again when a truck is needed.

Brianna L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris N. 
Évaluation :
4

It was an easy check out because I had prepaid for the rental. I rented a 10ft and they offered a 15ft which I took for no additional cost. However the older the truck or more miles on it you have to consider fuel cost. My drive was from san diego cali to Dallas TX and total was $1051 for fuel. As high as $6,19 in cali and $4,44 in Texas. Drop off was through their app and took about 20 min between filling out the required info, answering questions and uploading pictures while at the location of drop off. Overall, no issues with uHaul. Suggestion for improvement would be to have someone wipe down the dash of the truck as it was dusty and clean the inside of the windshield as it had lots of smudge marks and finger prints.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ampornes P. 
Évaluation :
3

The truck had mechanical issues. We were delayed due to the truck had to be fixed.

Travis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacob F. 
Évaluation :
5

Was perfect.

ROBERT G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea M. 
Évaluation :
3

The location is a little less safe. But the service was great

Sarah D. 
Évaluation :
5

Pick up and drop off quick and professional. Great team!

Steven W. 
Évaluation :
3

The folks at the location were very helpful. The U-Haul computer "system" is a nightmare. We pre-booked, then we were contacted and asked to pull an empty trailer. I think THAT is when everything went sideways. We declined the opportunity to drive 35 miles out of the way to pick it up, and then chose to rent a tow-dolly. Because the trailer had been booked, they had to put the tow-dolly on a separate rental contract. The return address was not listed on the contract- the lady at the counter said it wouldn't matter. I was prompted, I think in an email, to use the app for the pickup condition report: I added a few photos of some minor scratches and went on my way.

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEKSANDR P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

alexis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yoshiaki H. 
Évaluation :
5

It was a great experience. All the people we dealt with when picking up and dropping off were very friendly.

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Everyone was very nice and helpful. There were three people. Two behind the counter and one guy in the yard. Each person was nice and memorable.

GEOFREY B. 
Évaluation :
5

Love this location in hotel circle.

Donell O. 
Évaluation :
5

Secure parking fir customers' vehicles.

Karron W. 
Évaluation :
5

Serve them like you served me. An that was excellent

karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nestor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin O. 
Évaluation :
2

The app-driven check-in process was a nightmare! Nearly unusable. "Session timeout" happened after a matter of seconds so providing the security code did not work. Then the wait time for a person on the 1-833 number was ONE HOUR!! But provided enough help to get past authentication. But then I was forced to authenticate myself. I don't normally carry my passport around with me! Then two people had to authenticate my identity - huge hassle at 7:30 pm on a Friday night. I very nearly gave up and bailed on the whole process which took more than 90 minutes. Horrible system! Horrible process, technology and cell coverage at this location. Similar problems at return of truck.

Deanna Z. 
Évaluation :
5

Friendly service!

Morgen R. 
Évaluation :
5

I would highly recommend Mission Valley Moving Services. The staff was so helpful. The truck was impeccably CLEAN! For a rental vehicle, the seats shined, there was not even a speck of dirt, and it smelled great! Drop-off was a breeze! Thank you so much for making my move so incredibly smooth!

Melissa L. 
Non les évaluations ont été soumises pour cet établissement.

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