Really great service. Easy to return trailer during time you're closed.
Jim F
Customer Reviews for MMS Leasing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service à la clientèle. Friendly and personable. I would use this location again.
Don RThe BEST Uhaul location around! Excellent customer service and well maintained vehicles!
Christopher EI love that location on South limestone. Anytime I can rent from them I definitely do. Very nice and the vehicles are always clean and ready to go.
BRIAN KNothing. Mick is outstanding and always goes the extra mile for his customers.
Carla HMick was great to work with.
Brody LI will be going here for any trailer or van needs. Convenient location, excellent staff and an overall pleasant experience.
Mike PThis location has awesome customer service
Jacquelyn EExcellent customer service! The agent, Mick, explained everything well, was very welcoming & friendly. He made helpful recommendations, and the property was well-maintained. I would absolutely send friends & family there.
Anne SI rented the Cargo Van from MMS Leasing U-Haul, Springfield, Ohio. The entire process went very smoothly and the Van drove like a charm. I would definitely use this location and the Van again. Mick, the manager, was very knowledgeable, witty, and a pleasure to work with.
Sharon OGreat service, very thorough with policies and procedures. Very easy and simple.
Jennifer GLe service a été excellent. Zero Hassles. Will Definitely recommend and use again.
Paul DThe person who rented me the truck was nice.
Robin GBest customer service around!!
Jacquelyn EThe drop off box is completely unhinged. It's broken and doesn't lock, which means once keys are dropped off, anyone can steal the vehicle and the person that actually did return it, would be charged as if they didn't return it. I took photos of returning the keys, in the off chance something like that happened. But still, an unsettling thought when doing as instructed.
Candice HOwner was awesome
Robert PMick was professional, thorough, and went above and beyond to provide exceptional customer service. Whatever you need, even if he doesn't have it on his lot, Mick will get it and make sure you are taken care of to the fullest. Best U-haul rental in Springfield. Hands down
Zachary LMick was very helpful and made the rental process easy and straightforward. I'd go back the next time I need to rent a Uhaul!
Julie FFriendly staff. Would definitely recommend this location and will recommend to others.
Charles DRental person not there. Charged me extra $50,35 foe 11 gallons of fuel when the fuel gauge was at 3/8 which was above the 5/16 that I picked it up at.
CHARLES KS.O.
Jacquelyn ENothing!
Jacquelyn EMick was very professional, courteous, & helpful! I highly recommend this UHaul location for your next move! Thanks Mick!
Tom DExcellent service à la clientèle
Kevin PMick was great...very kind, quick, and efficient.
Dakota MThe owner was the rudest person. It was lunch time, clearly posted as such but to ring the bell. The owner came out and started yelling about how he is a diabetic and needs to eat. Told my husband to drop the trailer, which he did. Then he came out and started YELLING again and ordered him off the lot. Worst experience ever with U-Haul.
SUSAN AMick is amazing!!
Matthew Ks/o
Jacque EExcellent service à la clientèle. Mick was awesome. Price was spot on. Clean vehicle. Just what I needed to move my grandson out of his room @ Wittenberg. Highly recommend. Long time Uhaul customer.
Edward MMick was super friendly and helpful.
Mike WThe per mileage cost at 99 cents was high
Verne TOne of the neighborhood dealers at 1121 Sunset Ave Springfield, Ohio was not there for me to pick up my truck, so I had to call and get another location scheduled.
Esther TVery Friendly staff.
Phyllis SRien
MUHAMMADALI KMick was amazing, great experience and he was more than helpful picking up my rental. Don't find good customer service much these days but today was awesome!
Dennis MThis guys are the best guys in the world love you guys
Hector MMick is great!
CARLA HMick was very helpful!
Susan SNo improvements needed. Mick is great. This is my go-to place when I need to rent a vehicle. I would recommend him to everybody.
CARLA HMick was extremely nice and explained everything thoroughly.
JENET CThe location was a bit scary on a Sunday afternoon since the business was not open and the building looked abandoned. The online instructions were complicated for never having to do them before. More explanation was needed and more user friendly platform. Also, there was NO furniture dolly which I paid for.
Stephanie CMick was freaking awesome very friendly and overall it took 10 mins and done. Great guy.
Scott bGetting all the permissions only once you're there to pick up the vehicle is really frustrating. Most of the documentation and what not could have been completed when making the reservation. Pick up was at 5 but all the extra stuff took 20 minutes. I would have been really upset if the place I was picking up my love seat from closed before I could get there. I work 3rd shift so this was the earliest I was getting up. At least tell people the photo taking and stuff will take extra time so we can plan better.
Teresa WMick was very friendly and helpful with the whole process. He explained the billing charges and when the charges should appear in my account. Thanks Mick!
Maria LMick Smith is an asset to your company! He went above and beyond his duties to make sure I was taken care of. He was great to deal with, very friendly and very helpful.
DOUGLAS BWas over charged
april pguy was awesome
JERHAMY DThe gentleman leasing the van to me helped me in so many ways awesome guy. I recommend this place to anyone.
Jeffrey JMick was amazing to work with. I called to place the reservation about a month early; he was very informative on the phone. When we picked up the truck, he was very friendly. The truck was parked out front, ready to go with the furniture dolly inside. He went thru the safety checks and reviewed the trucks controls. Couldn't have asked for a better experience. Would definitely recommend MMS Leasing.
Pamela PAmazing customer service hands down
Stephanie JPerfect service!!
Daniel LAbsolutely nothing! Wonderful customer service!!
Maralee PCustomer service was superior!! Will go nowhere else!!
Maralee PFast and curtious service
Donald PGreat service! Definitely using the Leffel Lane location form now on!
Jayna BNothing Rep did a great job explaining everything and offer to assist in the setting up the motorcycle trailer to my SUV. Great job
John RSuper friendly, fast, and efficient. The BEST Uhaul facility I have ever visited!
Lance JMick was great!
Michael SEasy to get to. The checkout process could be different when no one is available. I dropped the key off and didn't remember to picture the stuff I needed to. Because of that I think I incurred an extra fee.
Eric HBeing able to use a debit card without the 100 deposit
Sylvia AMan very nice and helpful
Paula M