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Shirly S
Customer Reviews for Modern Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Your service was excellent. I see no need to improvee a thing, it was great. Merci.
Cindy BCharlie was very nice and helpful
MARYANN GI don't think they could improve there service,they were great.
rebecca cMake sure trucks are maintained.
Janet SNothing. Just keep doing what you doing
Donnie Hwhere can i buy used uhaul trailers my zip 44030
randy wSpeed up the check out process.
ANDREW DCharlie was a great guy and super helpful! He explained everything and answered all of my questions!
Gale BI was charged 14 for the insurance and I never signed up for the insurance.
LINDSEY MThe elderly man, Charlie, set my drop off to the wrong location. 100 miles out of my way, after I told him 3 times that I was NOT going to Birmingham. Guess where he set my drop off for. If you drop it off at the wrong place, you have to pay a fee. After several phone calls, and finding out that customer service can do nothing to change my destination,I had to call Charlie back. I literally had to spell Gadsden 4 times before he got it right. We were there for an hour and a half.
Nancy TI was passing through with my rv and broke down. I needed a box trailer to take my belongings to another state to pick up a new rv. The pickup location was great and the owner went out of his way to help me out. My family and I really appreciate all your help. Merci.
Joshua RVery friendly and helpful
Renee II am pleased.
WILLIAM KI selected a Memphis drop. It was only after I left that I got an email charging me $28 for a "Bad drop". I had no idea what that meant until this survey says you thought I was dropping in Ohio. I have used your Memphis location several times. Not sure where Ohio came from.
Steve CStaff very friendly and helpful. Facility could use better signage (building entrance) and lighting in waiting room.
Donald FNo improvement needed. They were very polite, Courteous, and professional. Very easy doing business with them.
Gail KThe truck needs snow tires and even though each and every time I enter my information and pre-register online it never shows up when I actually get to the location to rent the equipment Charlie at modern is fantastic he explains everything well and his equipment is always in good condition however u-haul Needs a better system for reserving the equipment and a better process when checking the equipment out
Cheryl WNothing to improve the service was perfect We returned the truck on 10/31 evening and replaced the gas. thank you Charlie.
Trisha Bmy contact number 440-994-0226 unprofessional service
randy wThe safe move insurance was added to my reservation without my knowledge. On my original reservation that I made online, I made sure everything was correct, even did the pre check in, so when I went to sign during pick up I did not thoroughly read the contract and had not noticed that the guy took it upon himself to charge me for it. I used uhaul during my move last year when moving from WA state to OH and a bunch of problems emerged then too. If I do not get reimbursed you will be losing out on customers who moves yearly for school and work. If I'm going to have to pay more than expected, I may as well go else for my future needs.
Bryanna HKeep up the friendliness. It was great
Walter AThe place I rented from was great. The uhaul company mess up trying to run credit card 2 times. We didn't like that
Max WDealer fine but found large barley patched hole in roof of trailer as i was leaving on my trip. Roof patched with chunk of plastic milk carton and putty. It also had little stickers on it saying it was adjusted . Insurance.i think. I put metal duct tape on it and left on trip. It did leak
DAVE CI purchased my truck as a one way. I sent someone to pick up the truck and the attendant asked if the truck was coming back and my driver said i dont know. So the attendant marked it as a round trip. I the person who purchased this rental and my card attached to this rental to be charged. So i take the truck to willoughby to drop off as i originally request and ended up being there for over 30 minutes because of the attendant changing my rental to a round trip. My card was charged for more then it should of been. Now i have ti wait for a refund. Overall bad experience
Chuck BTrailer did not have working hand pump to put foot down on the front of it
Samuel KI am sure Charlie was not aware that the trailer had roof damage that was repaired by someone else..It leaked all over my furniture..My 65" big screen was wet and my bedding also..It looked like a tree limb had fallen on it when I looked at it here in Texas..Someone tried to patch it and use calking of some kind that didn't work..I showed it to the manager here in Texas upon my delivery..
Dave Wgreat people and top quality truck , thank you for being great ,my goto place for a truck
Ronald KVery helpful, quickly completed
allan hWinter or all seasonal tires
Luis D45 mins to redo paperwork which was done on 800 go u haul
Lesile Ubig thief should them and u-haul
mike tFriendly knowledgeable staff and it make the move experience a lot easier. Came in early so that I could up my rental before work hours. Very accommodating. Would recommend this location to anyone.
Kathy CI had no problems with Modern Auto Body. My problem was with U-Haul in general. I requested a 20 ft trailer which I reserved 2 wks before it was needed, but the day before I needed trailer the only trailer they had was a 15 ft trailer. I ended up with a 15 ft trailer plus a "van trailer" to pull behind the 15' trailer. This was very disappointing.
Pamela TThe truck I reserved was not there and the one I ended up with was bigger. I was told the price would not change but I was charged extra for the larger truck. I called customer service and was on hold for a long time but now I was told I will get reimbursed for the extra fee in 3-5 business days. Why so long to correct your mistake?
JOHN BEverything was excellent.
John klocation could be cleaner, but friendly service and has always had the equipment I reserved.
Alan WThere is really nothing you could do to improve my experience. I am very happy.
Dorothy WAll was great
Denver Sthe dog greeting me was nice but someone else might be put off?!
Deanna NAwesome location. Calm, friendly, and we met a new mechanic who knows how to work on jeeps (mine is having issues). So very happy with the visit. He was very helpful on the phone, though we were all confused about the return date. Knowledgeable and friendly. Recommend any time.
Erica SWe ordered a utility Dolly with the truck and we went to pick the truck up they didn't have the dolly. We weren't told until we got there. So we ended up wasting half a day and gas traveling around to find a uhaul rental that had one. Not happy at all.
Jeff TOverall Everything turned out okay..Need to have a better system to where customers are not "lost" in the computer..
Gina WEverything was perfect
Joyce PTags were expired.
James RVery helpful
Joseph CPlease ask whether you want the added insurance on your rental and not automatically include it without the customer being aware of it.
Bill Ythey were very friendly and helpful and would use them again anytime.
SUSAN VThe back had, well appeared to be water trail down it
CHERYL Howner went out of his way to be helpful,very nice people
DAVE M