Customer Reviews for Mohave Storage at Riviera & Plaza
(U-Haul Neighborhood Dealer)

Évaluation :

3

It was a total pain in the ass. From now on, I will only deal with a live person at the counter I was petrified to go for the 350 mile trip through the Mojave desert at night. The engine light was on the the first hundred miles

Évaluation :

2

Overall this rental was a horrible experience, beyond imagination and could not believe how bad it was. Most of the problems were with UHAUL and their horrible system and app that made for nigh mare. If that was not bad enough who every used the truck before us left marijuana in the truck and put us in a very bad situation. Called mohave storage after the incident and they did not seem to care.

Évaluation :

2

Disappointing turn in process. Nobody there to accept truck turn in, was returning truck as requested and had to call (on hold for 20 mins!) to find out what to do. Ended up using the drop box and had to hope nobody tried to steal it (kind of remote location) or break in, take the dolly truck lift door is not locked! Could have been someone calling in sick late? Anyway, when I did reach someone and she nice and helpful. I told her I was trying to turn in the truck early to help other people that needed a truck and that I hadn't even used the pads I rented (6 for 5 bucks I think) and since I was turning in the truck early and gone through a hassle with the process....she would try to get my pad rental fee rebated but that didn't happen.

Évaluation :

2

No attendant. The drop off address was confusing.. drop box on property across the street from listed address. I was charged an additional 60 for unknown reasons. With no one to ask to dispute.

Évaluation :

4

N/a

Évaluation :

1

I had horrible time picking up the truck plus your representative was asking for my passport or work stubs 2 seperate reference. Then when i was trying to return the car the web was not taking my milage along i called customer service. It took me 30 minutes to get a representative then i guess my miles were estimated. So over all horrible experience

Évaluation :

2

Worse experience ever,promised a truck they didn't have i stock...waited an extra day, no go so they downsized truck, kept higher price, after I waited 3 days to get the TV Boxes I ordered that they had in stock... The 2 day move now was extended to 4 mores costs... And for all my trouble they gave me 20$ discount... On my future UHaul rental... Oh also I had to drive 110 miles to get my TV Boxes... Worst ever.

Évaluation :

1

No one at drop off you guys charged my card for missing Hand dolly

Évaluation :

4

We were told that we could pick up at 10:00 am at a remote location.... after going there our app said we couldn't remotely get this vehicle... I called the number, drive to a different location and got the truck. I needed it at 7:00 am... they had it at 9:00.... that would even been better. My frustration is really with the U-Haul scheduling people.

Évaluation :

1

Such a nightmare