Customer Reviews for Monarch RV Storage
(U-Haul Neighborhood Dealer)

348 évaluations

932 Hwy 71 E   Bastrop, TX 78602

(512) 772-3335

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 8 h a.m. à 2 h p.m.
  • Sun: Closed
Heures d'ouverture spéciales
  • 3/29/2024: Fermé
  • 3/30/2024: Fermé
  • 4/13/2024: Fermé
  • 4/14/2024: Fermé
  • 4/15/2024: Fermé

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Services dans cet établissement :

Pour nous contacter

(512) 772-3335

932 Hwy 71 E
Bastrop, TX 78602

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 8 h a.m. à 2 h p.m.
  • Sun: Closed
Heures d'ouverture spéciales
  • 3/29/2024: Fermé
  • 3/30/2024: Fermé
  • 4/13/2024: Fermé
  • 4/14/2024: Fermé
  • 4/15/2024: Fermé

Show All Hours

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia Farrell Cordova 
Évaluation :
5

Floyd is amazing. He is personable, helpful, and knowledgeable. He makes the process enjoyable.

Ron Rippy 
Évaluation :
2

Bastrop Feed & Seed U-haul location stated that the 10' rental had not been returned and was unavailable. Despite being 2 other 10' on lot. The representative declined to provide any help or assistance and instructed us to call U-haul. The phone call with U-haul was very difficult as we were automatically transferred to a different region. We were finally given a reservation for a 10' at Monarch RV Storage in Bastrop TX. Monarch did not have a 10' but the owner was very helpful and went above and beyond to help us out. Communication with U-haul is very difficult at best and promises of hearing back from a manager concerning the broken guarantee never occurred. I had to make additional phone calls with several more unexpected transfers to finally got the $50 guaranteed reservation refund. What a mess. Will be looking elsewhere for truck rental for the non profit I run.

Scott Barr 
Évaluation :
5

Very helpful and friendly. Very professional…. Highly recommend… thank you for your help.

Kenneth Brown 
Évaluation :
5

No improvement needed at this location.

John Harnett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Thompson 
Évaluation :
5

Floyd was super helpful and kind. The location was easy to find and well laid out. Floyd really went above and beyond for such a small transaction. I hope UHaul is listening to these independent businesses' feedback about what customers want and need. Because we need more people like Floyd and his business representing U-Haul.

Chris McEwan 
Évaluation :
5

The man went above and beyond his job to help me on a Sunday. I will always use your service and recommend it to others.

David Cortinas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel Moore 
Évaluation :
3

Apparently this drop off location has a lot of issues with customers not being able to find it. That's what U-Haul's representative Monica stated. There might be an issue with Apple Maps plugging in the right address. I'd look into this if I were U-Haul but won't be surprised if it isn't because it allowed you all to charge me a late fee and additional mileage.

Kyle Brabham 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Philip Baum 
Évaluation :
5

Everything was great Thank You🙏🏼

Frank Ramirez 
Évaluation :
5

Everything was excellent!! Trailer pulled excellent and didn't have any issues on my 500+ mile trip...

Bennie Cardenas 
Évaluation :
5

Floyd was fantastic and very helpful. Will definitely use this location again when I need trailer in future

Emily Sims 
Évaluation :
5

Floyd was great! He walked me through everything and made sure we had what we needed. Very kind man!

tom Curcio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramiro Alejandro 
Évaluation :
5

Not a thing! Floyd made the entire experience painless and easy! So personable and helpful. I wouldn't go anywhere else!

Sheila Haight 
Évaluation :
5

First time ever getting a U-haul and it was a great experience! Mr Floyd was very kind and easy to work with. Merci. 

Chelsea Webster 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSE RATLIFF 
Évaluation :
5

Rien

Robert Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Riley 
Évaluation :
5

My experience was extremely good

Jose Aguilera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Superville 
Évaluation :
5

Floyd was great!

KEVIN HOPPER 
Évaluation :
5

Nothing that I can think of. Floyd is a very professional representative. I'll be back.

Mark Himmel 
Évaluation :
5

Absolutely my favorite location 100 percent

Alicia Farrell 
Évaluation :
5

Trailer was available for pickup at specified time and in specified location. Pick up and drop off were quick and easy.

John Young 
Évaluation :
5

The owner is great, very helpful, and easy to work with. We had an overall great experience!

Danielle Brewer 
Évaluation :
5

extremely surprised by the condition and easy of rental at Monarch - would rent again from this site. Floyd was wonderful!!

Ricardo Diaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Lopez 
Évaluation :
5

Nothing, it was perfect!

Linda Hanson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY HARRIS 
Évaluation :
5

Thank you Floyd! You are amazing

Emily Dawson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Garon 
Évaluation :
3

The whole process was quick. I came in waited for him to finish with another customer and witjin minutes I was hooked up and driving away. The return was just as easy.

Nadine Steadman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Treat 
Évaluation :
5

Floyd is great!

CHRIS EPPINGER 
Évaluation :
4

Floyd was outstanding! He was very respectful and responsible and truly took pride in his trucks. They were very clean and well maintained. He was great to work with. Possible Improvements: •The price per mile was very high. • I left 1/4 of a tank over what was in the gas tank when I picked it up. It seems there should be some sort of reimbursement for the cost of the gas comparable to the amount I would have paid if I had returned it less full than when I picked it up. Teresa Carmack

Teresa Carmack 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Campbell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Purcell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte Foster 
Évaluation :
5

Floyd got me the motorcycle trailer that worked well for my bike. He was easy to talk to and answered any question I had. I will go back to him when I need another rental trailer.

Jim Sewell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Hall 
Évaluation :
2

Was overcharged 40 dollars for no apparent reason.

Adam Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Milburn 
Évaluation :
5

Floyd is a great guy. He got me set up and ready to roll promptly.

Jacquelyn Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALTON TAYLOR 
Évaluation :
5

Repeat customer, once again Floyd and his team exceed my impossibly high standards with a seamless process reserving, confirming, picking up, using and returning moving equipment. With the start and end of a move so effortless, the hectic middle part goes much more smoothly. Even if out of your way, it's well worth it to choose this UHaul dealer.

Lizabeth Welling 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cody Sze 
Évaluation :
4

Easy return process.

Sheron Beltran 
Évaluation :
5

Floyd was Great! Very professional! Treated us like family! I highly recommend Monarch RV Storage!

Michael Pease 
Évaluation :
5

Nothing can be improved! This was a perfect experience with amazing customer service. Floyd was awesome!!

Kelly Ramos 
Évaluation :
5

So glad to have this business close to Bastrop.

Linda Gaylord 
Évaluation :
5

Nothing I can think of

FRANK ROBBINS 
Évaluation :
3

We dropped the bus at around eleven p m so we have no chance to interact with anybody there

MARIA MOYERS 
Évaluation :
5

Floyd always has my rental ready and clean. He does an awesome job!! I'll always choose to work with Floyd. Great guy.

ALTON TAYLOR 
Évaluation :
5

Best service I have ever had with rentals

DAvid Seay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Clark 
Évaluation :
2

Nobody there when I arrived to drop off equipment at 08:30. Hurt my back when lifting trailer off of ball hitch. Will never use U-Haul again

Derek Thormer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla Holder 
Évaluation :
5

Floyd had me on the road in no time! Great Service..

William Gregory 
Évaluation :
5

Only issue we had was there was no loading ramp in the truck so we had to go rent another truck so was a waste of money

Christopher Lewis 
Évaluation :
5

Floyd was a great help and very conscious of taking care of me the customer….Definitely will use again if the need arises

ELDON MAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Wendling 
Évaluation :
5

This was my best uhaul experience yet. The guy I worked with did an awesome job and was very friendly. Great job!

Joseph Akins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Anderson 
Évaluation :
5

The best customer service ever! Excellent reservation process. I highly recommend Monarch UHaul to everyone I know!

Brenda Trigo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Giesalhart 
Évaluation :
5

The guy I worked with was so helpful and communicative. He was so clear in his instructions. I would rent another truck from him any day. This was my first time renting a truck and it was so easy!! Zero stress.

Sarah Martin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Johnson 
Évaluation :
5

Very friendly customer service. They were very accommodating and took care of everything when I arrived. Definitely a great price and awesome experience with this location.

Kenneth Roush 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Keyrouz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kleon Kollins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest West 
Évaluation :
5

Always excellent service

Mark Lockerman 
Évaluation :
5

The gentleman running the place was super nice and helpful. I will rent from this location again.

Christian Patrick 
Évaluation :
4

Easy drop off

Vera Catron 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene Robins 
Évaluation :
5

Awesome, friendly service!!!

Jo Ann Irving 
Évaluation :
5

Floyd is courteous, flexible and diligent in provided a great customer service.

DONALD PUTMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Postelle 
Évaluation :
5

This lovation was excellent and I cannot see any areas in which to improve on the experience. I will return again for my rental meeds.

Phillip Peeler 
Évaluation :
5

Great customer service! Super helpful and kind. I would definitely come back here.

Dawn Merchant 
Évaluation :
5

Very nice, helpful and accommodating!

Ron Barr 
Évaluation :
5

Floyd was professional and quic. He is. Friendly and cheerful too.

Andy Georgilis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leanna Corbett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TaMayra Davis 
Évaluation :
5

Floyd gave excellent service. He hichted the trailer and showed me some pointer. I will definitely be referring and of course use Monarch RV Storage. Thank you Floyd!!

Kimberly Long-Cowart 
Évaluation :
2

there is no one to talk to there, no one anywhere! its confusing & hidden charges. i thought i was paying $40 ended up being $75. was not expecting that!

william hurlocker 
Évaluation :
3

I was charged for fuel and then told it would get refunded and still have not gotten refunded.

Jason Wills 
Évaluation :
5

Very friendly and helpful

Jerry Holliday 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phillip Marmolejo 
Évaluation :
5

Floyd was curteous, helpful and a pleasure to deal with.

DONALD PUTMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Bell 
Évaluation :
5

Nothing excellent service from this location

Matthew Cole 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francis Bannon 
Évaluation :
5

Floyd was excellent to work with and I would recommend this location to anyone in the Bastrop area.

Phillip Peeler 
Évaluation :
5

Excellent service à la clientèle

Stephen Patterson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance Pollok 
Évaluation :
5

everthing was great

KNUTE PAULSEN 
Non les évaluations ont été soumises pour cet établissement.

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