The customer service in North Carolina was excellent but when I went to drop off the trailer on 6907 southern blvd Saturday September 24. The front receptionist today September 26 was extremely rude to me. I called to request the receipt that I never received when I dropped off the trailer she had the audacity to yell at me and kept raising her voice and giving me an attitude for no reason due to the fact that â€œsheâ€ was the one wrong for not doing her job. I'm not sure if she was having a bad day but I was nice to her the whole time while she kept arguing with some gentleman in the background and kept yelling at both of us. I do not know her name but I spoke with her today September 26 at 9:30am this morning. If this is the service that this location is giving I will NEVER return there. Customer service at this location is a 0. Terrible terrible customer service. I will tell everyone I know to never go to sisters towing inc. this location is the absolute worst. Worst customer service I have ever experienced.Tatiana N.
Customer Reviews for Monettes Grocery
(U-Haul Neighborhood Dealer)
Pour nous contacter
New Bern, NC 28560
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 7h pm
- Sam : 7h am à 6h pm
- Dim : 12h pm à 6h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.debra B.
Le client n'a pas laissé de commentaire.Shelly S.
Le client n'a pas laissé de commentaire.Richard W.
I was directed to this store by a local U-Haul, while searching for a car trailer. The transaction was easily done over the phone, and even though the specific trailer # I was assigned wasn't on the lot at the time, Monette hooked me up with an equivalent trailer and I was on my way! I returned the trailer after hours and called to inform them the next morning, with no issue. If I'm to make a suggestion, the gent who jacked the trailer down onto the hitch ball didn't cross the safety chains under the ball. I corrected this before loading the car onto the trailer. When towing, you should always cross the safety chains for security, to prevent the trailer from falling off or dragging the tow vehicle if the hitch ball fails.daniel G.
Le client n'a pas laissé de commentaire.raymond S.
Great haul facility.raymond S.
Le client n'a pas laissé de commentaire.Gregory Z.
Excellent customer service and trailer was in like new condition. Definitely the go to placeDaniel H.
Le client n'a pas laissé de commentaire.William O.
I was very satisfied with my service and the friendly customer service. I would rent from here again.Angela M.
Le client n'a pas laissé de commentaire.Harry C.
Great uhaul facilityraymond S.
Nice peopleKIMBERLY H.
Le client n'a pas laissé de commentaire.Jerry B.
Le client n'a pas laissé de commentaire.Kari M.
Good experienceJimmy W.
Go elsewhere. Significantly over charged, multiple times. Mileage is WAY off claiming upwards of 1600 miles. Charged me when I picked up the truck, charged me again plus the mileage and gas overage, rather than add it to the total they recharged the WHOLE thing, over $700+ dollars to have a pick up truck for 3 days and about 700 miles. Then, when they called to communicate about charging for the gas, claiming a $57 dollar fee, they charged another card the whole price again, of $700+ dollars for a total of $1400+ to have a 8' pick up truck for 3 days and roughly 700 miles. The truck was all beat up, dirty, smelled like smoke, had trash all throughout, the bed was full of sand, associates are wholly incompetent, and/or thieves and liars. I'm out over $1400 dollars for using their dilapidated beat up 8' pickup truck for 3 days and about 700 miles. Horrible.Andrew M.
Le client n'a pas laissé de commentaire.Anthony B.
Continue to keep such Helpful and Friendly Staff!!Margaret C.
Le client n'a pas laissé de commentaire.JEFFREY J.
Le client n'a pas laissé de commentaire.Shayne Z.
Did not have requested equipment available upon my arrival, but still charged me for it (missing appliance dolly). 6x12 trailer lights stopped working while I was moving from state to state, requiring me to detour and stop for roadside assistance along my route.Chris C.
Staff at Monette's grocery were friendly. The rental Pickup Truck floorboards needed to be vacuumed, and the truck interior smelled heavily of cigarette smoke. Truck operated fine and served its purpose.Donna P.
Le client n'a pas laissé de commentaire.SHELLEY M.
Le client n'a pas laissé de commentaire.bev A.
Le client n'a pas laissé de commentaire.WILLIAM S.
The lot where the trucks were kept was a bit tricky to get in and out of, especially with a 26 footer like the one I used. The clerks were helpful and flexible.Peter W.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.Caroline H.
Le client n'a pas laissé de commentaire.Patrick T.
Please clean the windshield other then that nothing.Kaytlyn J.
Le client n'a pas laissé de commentaire.Brittany P.
Temperature gauge was bouncing up and down causing a beeping the whole tripANDREW C.
Had my rental in less than 10 minutes and checked out in less than 5. Unbelievably easy. Couldn't be more happy and satisfied.James Z.
Had what I needed. Friendly personal. Good job.Clyde H.
Great peopleDaniel M.
Le client n'a pas laissé de commentaire.WENDY C.
The truck had a check engine light on and the power steering was going out and for a twenty six foot truck power steering would be a good thing to keep up being not everyone drives a large truck on a daily. Along with your advertisements for 20 bucks a day. I feel cheated. I just got a charge of 151 dollars for eight hours tops of using the truck and didn't even reach my mileage limit.GREGORY S.
Le client n'a pas laissé de commentaire.Rafael L.
Le client n'a pas laissé de commentaire.Kenneth M.
Le client n'a pas laissé de commentaire.Kaitlin I.
They are a great bunch of guy's go above and beyond to help their customersDaniel M.
A bit confusing for a first time customer to link up with U Haul Customer Service Rep. but a positive experience and I'll be using U Haul again.susan B.
Easy to apply - easy to extend the usage - just easy to deal with. Rates were reasonable also. I would rent U-Haul again. I don't see where any improvement is needed.clyde H.
Le client n'a pas laissé de commentaire.Jesse H.
Le client n'a pas laissé de commentaire.Jesse H.
Needs a jack on it so when you go to unhitch it , it won't require manhandling it. I had to go across the street and find someone to help my husband, luckily I spotted a good friend of ours who didn't mind helping. Other than that it was fine.Jonathan O.
I gave a good review because of the great service from the men that helped me at this location. Other than that my experience with Uhaul was terrible. Please accommodate your customers better by actually allowing them To pick up at their preferred location that they chose when making a reservation. Please update your systems so customers don't have to go so far out of their way to your services. As a Uhaul customer for many years the last few times we have used Uhaul has been extremely disappointing. Customers should be notified well in advance if locations and or storage units aren't available after a customer has taken the time to properly plan their move and be prepared. Being notified in less than 24 hours is completely unacceptable.KERRI F.
I completely missed that I wasn't picking up the trailer I rented at the location in town. Had to drive a few miles in the opposite direction of my move but it only took about an extra 45 minutes to pick up and again to return the trailer. People were nice, the location is a little, um, different than I expected but overall a good experience.Phyllis B.
Le client n'a pas laissé de commentaire.Briany C.
Le client n'a pas laissé de commentaire.DEANDRA H.
Le client n'a pas laissé de commentaire.Denis B.
Le client n'a pas laissé de commentaire.Allen J.
Le client n'a pas laissé de commentaire.RONALD L.
A little slow at checkin, but equipment was good. Will use Monettes again.FREDERICK O.
Wonderful customer service. Knowledgeable, friendly and accommodating!Tammy R.
There are about 30 U-Haul rental areas within a 50 mile radius of my home. You changed my order and did not give me a call at the last minute. It's forced me to drive another 30 to 45 minutes out of the way for a trailer that I could've picked up 10 minutes from my house. Because of time constraints and U-Haul's lack of customer service you wouldn't even let me drop it off at a different retailer? Therefore this was probably the worst experience I ever had with U-Haul.Chris T.
They company we used was great, the Monet's had the van ready, clean and gases up. They were great I will use them again!Amy K.
Friendly service and they do what they say they will do.RANDALL C.
Le client n'a pas laissé de commentaire.Mayra B.
Le client n'a pas laissé de commentaire.JOHN S.
I was happy with the experience and complaintsMike P.
Le client n'a pas laissé de commentaire.Thomas L.
Le client n'a pas laissé de commentaire.Richard G.
Best place to rent a uhaul fromBILLY M.
Le client n'a pas laissé de commentaire.Scott R.
Le client n'a pas laissé de commentaire.MARCIANO A.
Always make thing easy Great peopleChris J.
Le client n'a pas laissé de commentaire.Keith B.
Nothing everything was great. Customer service was excellent. Thank you. Have a Blessed weekendRONALD C.
No improvements neededDavid H.
Le client n'a pas laissé de commentaire.Paul A.
Great service, clean truck, consistent pricing & a couple of blocks from my home.Brian M.
Very quick and helpful dropoff!thomas C.
Very professional and polite. Thank You.JOSE A S.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Rhonda E.
Le client n'a pas laissé de commentaire.DONALD L.
Le client n'a pas laissé de commentaire.VERNON J.
Le client n'a pas laissé de commentaire.GARRY M.
Le client n'a pas laissé de commentaire.Chris M.
They were polite and on timeMARVIN A.
Le client n'a pas laissé de commentaire.LESSIE S.
Very polite and understandingMARVIN A.
Very happy with my Uhaul experience.William Z.
Show the products to the customer! Pretty much left on my own to figure it out!STEPHEN F.
Le client n'a pas laissé de commentaire.JERRY W.
Le client n'a pas laissé de commentaire.Shadrach P.
This does not pertain to this location, but uhaul as a whole. When you give a truck size, the overhang should NOT be included. When renting a truck from a competitor, even though they don't have â€˜moms attic', I get the full footage advertised. With uhaul, I get the truck size less 3ish foot due to â€˜moms attic'. Since I am not well-versed in truck sizes, I assumed a fifteen foot would be sufficient since I used a 16foot from a competitor last move and it was just the right size. But, due to actually not having a full fifteen feet, I had to leave a lot of my items behind because there were no larger trucks or trailers available in my area. I will NEVER use uhaul nor will I suggest them to friends. I paid way more than I should have had to, to leave behind well over $1000 worth of items due to the truck size being severely misleading. I'm sure I am not the first, nor will I be the last to have this issue. Do better, uhaul.Joseph B.
The guys there were great!!!! Thank you!Judi S.
Le client n'a pas laissé de commentaire.ERIK R.
Move the lock box closer to the door. Its hard to find at night.Robert S.
Le client n'a pas laissé de commentaire.PAUL T.
Very commendable excellent serviceLawrence S.
Le client n'a pas laissé de commentaire.Patricia L.
Le client n'a pas laissé de commentaire.Patricia L.
Wouldn't change a thing! Dropped of truck with no issue whatsoever. Jimmy was amazing! Even got a recommendation for a good mechanic. New to there area, so this is Valuable information!!Angela R.
Le client n'a pas laissé de commentaire.Randy E.