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The two gentlemen that helped me were very helpful & went above & beyond to find out why I was being charged extra mileage & for an appliance dolly I never received . I was impressed with their expertise & friendly way of talking to me. Great job!
They were very friendly. I can't think of anything they can do different.
The person who checked us in didn't know what he doing. I never received a confirmation from the location or phone/text or email. I almost forgot to pick up the trailer.
Great consumer service!!
Initially it looked clean, but after getting it home the jostling of the trailer during the ride shook loose dirt and debris that was in it. We found little pieces of broken glass through out it and 2 interior rails were broken that we hadn't noticed when picking it up. I took pictures of it all before I started loading it just in case anyone asked, but no one did. The floor also felt spongy near the axles, but knowing it was reinforced there I didn't worry too much about it. The trailer had a lot of wear and seemed a lot older than the previous rental I had.
Nothing, service was great
The back of the truck was swept out, but the cab of the truck had not been cleaned in some time. It wasn't nasty, but a smoker had used it and it still had ashes, used matches, and other small trash items about.
Wonderful service
This is at a hardware store. The only person that knows how to check someone in is the bookkeeper and she was not there until 10 AM. I had to come back to ensure that I was properly checked in.
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Everything went great!
Attendant was very knowledgeable and helpful.
I have been very happy with U-haul Company, the personnel are very helpful. The location I go to is about 10 minutes from my house, where I had to pick up truck to move myself out of town was 25 minutes from my house, it sure would have been nice if the truck could have been driven to my 10 minute location for pick. Thank you
I was very happy with service and equipment.
I was impressed by the professionalism of Cecia at this location. She was knowledgeable, friendly, and attentive to our needs. I will definitely make this my UHaul location of choice.
Correctness
The personnel was very hepfull.â€
This transaction was very professionally executed and completed.
Awesome customer service, the woman was very knowledgeable and nice, very professional
They should give military discounts
Great place nice lady that helped me and my wife out
STAFF WAS EXTREMELY HELPFUL AND INFORMATIVE.
have someone learn how to back someone in without damaging their personal vehicle.
The owner was wonderful and very attentive to my requests. I had no problem getting the truck I needed the last minute and I was in and out in a flash. I highly recommend!
These guys were friendly efficient and very helpful and did an awesome job great work ethic from both guys!
Answer the phone, the uhaul phone is also the fax line and very difficult for them to pick up before the fax tone starts
Very nice people and easy to deal with. Good overall experience.
Did a night drop off return...all good
Didn't understand the prices, took quite awhile to get my vehicle even after I checked in early
Poor customer service
Friendly staff and easy return process!
Very good customer service
NA
Awesome staff!
Was a good experience.
Truck was ready on time, clean, and everything worked out great. Customer service was excellent and very friendly.
the only major issue is that fact that I changed the reservation from 5x8 to a 4x8 and was still charged the 5x8 rate of $18.00. when i asked the store clerk she said that it was correct and would not charge me the $14.00 rate. how can i get a refund??
Good trucks
The assigned drop off location was too far from my home, about 15 miles I found out later that there was a uhaul center just 3 miles away.
Great customer service
Great service. Always great to work with!
These guys/ gals are ALWAYS friendly and most helpful!
Excelente service
The manager of the location where I picked up the trailer was not helpful at all. I am only an English speaker and the owner would only speak Spanish and very few English words to me. I was trying to back my jeep up to the trailer, and he would give me directions on which way to turn in Spanish. I tried to explain to him that I would need an adapter for the trailer lighting since my vehicle is equipped with the chrysler circle style trailer plug. He plugged the trailer and the adapter into my vehicle, but didn't install it all the way. I drove 300 miles then stopped for the night, in the morning I checked the trailer lighting and it wasn't working. That's when I discovered the adapter wasn't plugged in all the way. After I installed it correctly the trailer lights worked. I will never go to that location ever again or would I ever recommend anyone go to that location. They put me in a dangerous situation and I'm glad I didn't get into an accident.
Very good service at this location.
Everything was fine.
