Customer Reviews for Montgomery Self Storage
(Concessionnaire U-Haul dans le voisinage)

206 évaluations

183 Montgomery Av   Oxnard, CA 93036

(805) 288-6513

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(805) 288-6513

183 Montgomery Av
Oxnard, CA 93036

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jung L. 
Évaluation :
3

Please stop texting me. I have not used your service ever and do not plan to.

BRYANT D. 
Évaluation :
5

Great staff, friendly and very helpful!!

wayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank O. 
Évaluation :
4

Make sure inside & outside of vehicles are clean. Our vehicle had old socks & dusty inside. Also needed to be washed badly.

Vince M. 
Évaluation :
5

The person taking at the counter and knowledge and was very nice. He was fast and attentive to my needs

Herbert M. 
Évaluation :
5

Couldn't have been better!

Scott D. 
Évaluation :
1

Overcharged! And truck was in bad shape.

ROI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
5

Highly recommend this location

Dan P. 
Évaluation :
5

Montgomery Self Storage was so helpful! They made the check and return process super easy.

Michelle C. 
Évaluation :
1

8 am reservation. The locations person did not show up until 830.

Jesse H. 
Évaluation :
3

I explained to the employee I only received one dolly when I ordered two and was charged for both. Also a furniture dolly was added to my bill that I did not order. He was understanding and took care of it.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex E. 
Évaluation :
3

It's not ideal out of my way

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josefina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad R. 
Évaluation :
5

fantastic, fast and staff is very polite and courteous

Niva L. 
Évaluation :
4

There was some confusion on the truck size we order and the location we were supposed to pick it up at. We order a 15 from one location two weeks before we needed. The day before our reservation date they said we only have a10 foot one at the location but a 15 foot at another location. Many emails phones calls frustrating but we finally got what we needed where we needed it and the size we needed.

Marion B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank D. 
Évaluation :
5

Javier was instrumental in leasing a last-minute truck needed to haul furniture. He helped me with the paperwork in a very efficient manner. I will always use Montgomery storage for my Uhaul needs. The team at Montgomery storage is outstanding. Thank you for your consistent great service. - Loan Warehouse team

Dean S. 
Évaluation :
5

They did everything they could possibly do to make my experience awesome!

katherine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail M. 
Évaluation :
4

Truck was rented to me with only 12 miles left in the gas tank. Cabin wreaked of cigarette smoke and was dirty. My appointment was originally set for 10AM pickup then moved to 3PM at “Uhaul of Oxnard.” Upon showing up at 3PM no truck was available. Had to go to another location (Montgomery Storage) and had to wait outside while workers were at lunch for an unspecified amount of time.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lainie C. 
Évaluation :
4

There was a problem with the communication or lack thereof between the different locations. I dropped off the truck the same day I picked it up and was still getting calls 2 days later askng me where the equipment was, even though I was given the drop off location by the pick up location!!!

EVA R. 
Évaluation :
5

Went above and beyond

Ksren R. 
Évaluation :
5

See above????

stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis G. 
Évaluation :
5

Javier was extremely friendly and professional. I will be referring all my friends to this location for their truck rental needs. Please let him know that his efforts were appreciated! Mike

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Nothing suggested.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabby R. 
Évaluation :
2

The van was fine and the customer service was excellent, Jonathan was great to deal with. However the record keeping and due diligence was, for a second time, lacking. On my first use of Montgomery storage I was originally overcharged because when closing out the contract before me on the vehicle, they put in the wrong mileage (using the "out" mileage for both out and in). I was able to explain this to them and the overcharge was refunded. This time, after returning the vehicle on the same day, even dropping off the keys to the clerk personally, I never receive my email receipt. Over the next 9 days I received 4 different calls and an email asking when I planned to return the van (which I had returned already). I explained the situation to each caller, and wrote out all the details in an email response, but still kept getting calls. Finally one of these callers gave my information back to Montgomery storage, who called me to straighten things out. According to him, someone has allegedly called the day AFTER I returned the van, claiming to be me, and told him my "sister" had stolen the van. I wondered if maybe the next person to get that van did this, but I couldn't understand how someone would be able to rent the same van and get the key from them without my initial contract being closed out. I told Montgomery storage all the details of when I returned the van, what the mileage and gas was when I returned it, and even gave him the vehicle's ident # from the sticker on the dash (I had taken a picture just before initially taking the vehicle, so I could remember my starting mileage and gas level). He went to research what happened and I'm guessing it got straightened out, because I received my receipt shortly after. However, the mileage marked on my receipt, while the total miles were accurate, the actual recorded miles on the vehicle did not make the one I used (starting at 861, whereas the vehicle I used started at 1807). All in all, even though both situations were resolved properly, given both lackluster experiences, and several other rental houses available in the area, I doubt I will be returning to Montgomery.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra D. 
Évaluation :
1

Online self check in is a pain in the ass. Live chat is no help. Use a different service.

Paige D. 
Évaluation :
3

Computers were down and we had to wait for them to come back up in order to get our reserves truck. One of the tires and a screw in it and we were told by the really nice guy who helped us, that it should be okay to drive. He took a picture to document it. We had to leave a deposit that we did not know about so they took it out of our debit card/bank account. It was on hold now until the bank re deposits it.

Michael V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly K. 
Évaluation :
5

Excellent service!

NIVA L. 
Évaluation :
5

Javier was great! Very helpful and friendly

Justin R. 
Évaluation :
5

Awesome convieniance priced great great customer service!

Gilbert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel T. 
Évaluation :
5

The location was not the problem. Also Tim (one of the managers was very helpful but the whole process was absolutely ridiculous and unorganized! Never again!

Renee M. 
Évaluation :
4

thanks guys for helping us out

osuna A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIANNE M. 
Évaluation :
5

The level of customer care provided by both Javier and Jonathan was exceptional. They were both friendly, professional, and personable. I was impressed by their great attitudes and I will definitely recommend this uhaul with them working there to all my employees and friends. Please pass these comments on to them so they know how much I appreciated them. Best to all, Michael Mahoney

Michael M. 
Évaluation :
5

Found a rat/dead animal in back

Evon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sukarno R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Great service at this location. However, the reservation was at a different location where the was no vehicle They were very nice and found out where it was. Your online booking SUCKS!

Julie H. 
Évaluation :
5

Very professional

RUBEN P P. 
Évaluation :
2

It would be nice if he gave people their IDs back at the initial pickup or at least called us as soon as he realized so we didn't have to drive 2hrs to go back and get it and 2 hours back home. Extremely disappointed but he was nice and accommodating when the 1-800 uhaul number rerouted our pick up locaton 2 times because they kept sending us to locations closed for Memorial day.

jennifer R. 
Évaluation :
5

Super friendly people and great service. I've been renting Uhauls a lot and this is by far the best location. Thanks again.

Anthony Y. 
Évaluation :
5

The staff was friendly and efficient, and the location was very bright and clean. I can't say the same about the truck, though. The inside had a lot of dirt and the steering wheel was greasy. The bed had not been cleaned after the last use. I've rented trucks from U-Haul in the past, but none have been this dirty!

Helene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah B. 
Évaluation :
3

I would recommend this, but to move 100 miles, it cost me 400 $including fuel....so that seems exhorbant.

CHAD H. 
Évaluation :
5

Friendly and professional

william S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolando R. 
Évaluation :
5

Clean, efficient, professional

Patrick Z. 
Évaluation :
5

Jonathan Avila is very helpful, kind, and professional.

Legaee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

faith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOTTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles W. 
Évaluation :
5

I've completely forgot the lady name. Cindy or Sylvia! Best customer service!!!!! Great attitude!

WENDY B. 
Évaluation :
5

Made it quick and easy. Highly recommend this location. Friendly and very accommodating staff.

nellum L. 
Évaluation :
5

No wait coming in, no wait on return, clean vehicle. All good!!!

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S. 
Évaluation :
5

Jonathan was very helpful! Very patient and answered all of our questions. However this was the second location that I had to go to because every location had all of their truck over booked including the one i got. Unfortunately for the other I got there first. Uha Uhaul needs to have better communication.

alicia M. 
Évaluation :
5

great service and professionalism . would deffinately use again. thank you for making my move so easy.

JONATHAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESUS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron C. 
Évaluation :
5

Great U-Haul location with very professional customer service. Thank you Evelyn.

Alwin S. 
Évaluation :
5

Definitely. She went out of her way to help us in a situation when she did not have to. I thank her very much.

cheryl G. 
Évaluation :
5

The service was great. I left the truck after closing time, and there were no problems.

Robert H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonja P. 
Évaluation :
5

Very friendly staff.

ROBERTO L. 
Évaluation :
4

Ensure physical double check of Mileage and fuel level before and after rental. Mileage upon pickup was incorrect on contract, fuel level charged after drop off was incorrect. Both issues were fixed very quickly and customer service was very kind and courteous when addressing problems.

John G. 
Évaluation :
3

The woman had my name mixed up with someone else and almost gave me the wrong truck size. I tried to explain I spoke to someone over the phone and it took a while before she understood I had placed the order 40 minutes prior. She got the job done but not well. The truck was parked in a small space right up on a curb and was very hard to get out.

Elizabeth S. 
Évaluation :
5

This location should be a model for the rest.

Irving M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA M. 
Évaluation :
5

Experience was excellent, especially being able to drop off the vehicle and keys after hours.

Diego R. 
Évaluation :
5

Thank you to Evelyn, who was professional, friendly, and gave quick and very efficient service. ^_^

Christy W. 
Non les évaluations ont été soumises pour cet établissement.

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