The inside of the truck was dirty and smelled like wet dog and beer. There was dog hair, food crumbs, food and mud smudges, and I could see small trash items visible near and under the seats. Outside of the truck was also dirty bugs splattered all over the front windshield and grill. The first thing I did was get my Clorox wipes and clean it up. I prefer this location because it is near my storage unit and very convenient. The truck operated perfectly and overall it was a good experience.
Christine H
Customer Reviews for Montgomery Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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MAKE SURE THE EXTRA ITEMS YOU PAY FOR ARE ACTUALLY PLACED IN THE TRUCK!!
Daisy RKeep hiring great staff. The two who helped me were Amazing!
Mandi BI personally don't like the check list being texted to me. I'd rather have everything done before I leave the counter. But everything else was great. Super easy.
Courtney PLower mileage rates😀
maria rGreat staff
Gregory MExcellent service à la clientèle
Ana MHe was polite, knowledgeable and helpful
Liz E1. Wash the vehicle (especially the windows) before it's next customer. 2. Waited in the office for 14 minutes, looked around, didn't see anyone. Called the place 3 times to get someone to come to the front desk. Suggest forwarding desk phone to cell phone when expecting to be away for an extended period of time.
Amy KYou guys were very friendly, had exactly what I needed, fast service and the return was very easy!!! Merci
Traci GGreat customer service and overall experience was pleasant
Linda FThese guys were amazing, super helpful.
Neige BThe personnel at this facility are so nice and well informed. I would absolutely do business with them again!
Koleen SThis was my second time at this location. Excellent customer service and and very clean and neat location!
Kenny KVery nice, friendly, accommodating people.
DAWN FS.O.
Matthew TI had a great experience! I see no need for improving at this location!
Kenny KThe girl who helped us was awesome!!! The person on the phone did not know what she was talking about
Hope TGive customers advance notice if their rental(s) is not available. I found out a mere 16 hrs before my 8 am pickup time. Moving plans are often made well in advance, and a few days to a few hours is simply ridiculous. Will not use them again.
Linda MSuper great experience fast professional. The guy was great and cute. Merci
William CGood experience and staff was great. Thanks!!
Steve BI thought Mark was extremely helpful and very professional.
William MEasy!
Sondra CCan you figure this out ? I turned in the vehicle with over a half tank full of gasoline with no compensation or credit given, while your documentation states only a quarter tank is necessary, etc, etc.I have a snap shot of fuel tank meter which shows less than a quarter tank ,,,,and also on form recieved only a half tank of gas was registered .,,,,I turned in more than half a tank of gasoline ,,,,Do you think this is honest and fair?
Juan GUnfortunately the uhaul that I received had major failures, when I reached out to manager at location that made my reservation, he blamed me for not stopping mid trip and waiting for service to arrive, keep in mind I'm on a timed schedule to arrive to my location and also a time frame to return uhaul . I was very unsatisfied with my rental experience. I will not be using uhaul ever again.
noel rThis is by far my worst experience renting a Uhaul vehicle! I rented a truck june 24 friday morning at 9:30 am for 1 day but for unforseen circumstances with my move out we have to extend it for another day. I called their number the next day morning time around 9am to tell them that i will extend it for another day. I called like 3X and no one is answering with no messaging available on the other line. Then they called me around 1:30 pm demanding that i need to bring back the vehicle. I told him that i will have to extend for another day because we are still hauling. I dont know the name of the staff on the other line but he is totally unprofessional and demanding that i need to return the vehicle because someone is waiting and he is telling me that i will pay for the other guy rental if i dont bring the truck back right away. I told him i was calling them earlier to extend it but no one is anwering but he is not listening and keep blabbering like a he hate his job and throwing his frustation in life to customers like me. I told him that there is no way i can bring it back right away because i am only halfway done hauling my household goods. He just keep saying i need to bring it back right away that same day and just drop the phone on me. Very unprofessional with zero customer service! I know that i have to bring it back on morning of June 26 for 2 days rent but i was force to drop the vehicle on saturday of June 25 around 7 PM because of the nature of our conversation. He was threatening me that he will bill me for the other customer car rental who supposed to rent one that saturday noon time. Your staff have some serious anger issues. Not all customers are always on the level like me. Send him on anger management training before it gets worst and met his match the next time!
Jimmy AThe team at Montgomery was INCREDIBLE! Best experience that I have ever had at U-Haul. Thanks guys!!
William ZMark at the Montgomery location was wonderful and helpful - he even stayed open late to help us out. Uhaul customer service was the issue. Our reservation was changed multiple times for pick up and drop off and made our moving day rather difficult.
Marie RThey have a new manager team Mark & Chyshauna. Get team.
MARK WImprove your website reservation process, I booked a 26ft truck at specific location and when the day came to pick up, I was sent to another city Ike 20 miles Truck had no gas
Guillermo pI like the service
Vicente LUnfortunately, the shop opened an hour late. Then when I was driving away from the shop, the truck stopped on the middle of the street. This was very dangerous. It was out of gas. I had to wait for the employee to come and bring me gas. Then when I was done with the truck, no one was in the office and it was about noon. I hope I get a refund on the equipment I used - Dollie's, Etc. Shaughn
Shaughn LTruck was dirty. Alignment was way off and truck pulled to right. Had to drive 1 hour to get truck after our reservation was moved. When we arrived the truck wasn't there and had to come back 6 hours later. Wasn't locations fault.
Ryan WPlease stop texting me. I have not used your service ever and do not plan to.
BRYANT DGreat staff, friendly and very helpful!!
wayne sMake sure inside & outside of vehicles are clean. Our vehicle had old socks & dusty inside. Also needed to be washed badly.
Vince MThe person taking at the counter and knowledge and was very nice. He was fast and attentive to my needs
Herbert MCouldn't have been better!
Scott DOvercharged! And truck was in bad shape.
ROI SHighly recommend this location
Dan PMontgomery Self Storage was so helpful! They made the check and return process super easy.
Michelle C8 am reservation. The locations person did not show up until 830.
Jesse HI explained to the employee I only received one dolly when I ordered two and was charged for both. Also a furniture dolly was added to my bill that I did not order. He was understanding and took care of it.
Christopher BIt’s not ideal out of my way
Linda Cfantastic, fast and staff is very polite and courteous
Niva LThere was some confusion on the truck size we order and the location we were supposed to pick it up at. We order a 15 from one location two weeks before we needed. The day before our reservation date they said we only have a10 foot one at the location but a 15 foot at another location. Many emails phones calls frustrating but we finally got what we needed where we needed it and the size we needed.
Marion BJavier was instrumental in leasing a last-minute truck needed to haul furniture. He helped me with the paperwork in a very efficient manner. I will always use Montgomery storage for my Uhaul needs. The team at Montgomery storage is outstanding. Thank you for your consistent great service. - Loan Warehouse team
Dean SThey did everything they could possibly do to make my experience awesome!
katherine dTruck was rented to me with only 12 miles left in the gas tank. Cabin wreaked of cigarette smoke and was dirty. My appointment was originally set for 10AM pickup then moved to 3PM at "Uhaul of Oxnard." Upon showing up at 3PM no truck was available. Had to go to another location (Montgomery Storage) and had to wait outside while workers were at lunch for an unspecified amount of time.
Joshua BThere was a problem with the communication or lack thereof between the different locations. I dropped off the truck the same day I picked it up and was still getting calls 2 days later askng me where the equipment was, even though I was given the drop off location by the pick up location!!!
EVA RWent above and beyond
Ksren RSee above????
stephen hJavier was extremely friendly and professional. I will be referring all my friends to this location for their truck rental needs. Please let him know that his efforts were appreciated! Mike
Michael MNothing suggested.
Richard LThe van was fine and the customer service was excellent, Jonathan was great to deal with. However the record keeping and due diligence was, for a second time, lacking. On my first use of Montgomery storage I was originally overcharged because when closing out the contract before me on the vehicle, they put in the wrong mileage (using the "out" mileage for both out and in). I was able to explain this to them and the overcharge was refunded. This time, after returning the vehicle on the same day, even dropping off the keys to the clerk personally, I never receive my email receipt. Over the next 9 days I received 4 different calls and an email asking when I planned to return the van (which I had returned already). I explained the situation to each caller, and wrote out all the details in an email response, but still kept getting calls. Finally one of these callers gave my information back to Montgomery storage, who called me to straighten things out. According to him, someone has allegedly called the day AFTER I returned the van, claiming to be me, and told him my "sister" had stolen the van. I wondered if maybe the next person to get that van did this, but I couldn't understand how someone would be able to rent the same van and get the key from them without my initial contract being closed out. I told Montgomery storage all the details of when I returned the van, what the mileage and gas was when I returned it, and even gave him the vehicle's ident # from the sticker on the dash (I had taken a picture just before initially taking the vehicle, so I could remember my starting mileage and gas level). He went to research what happened and I'm guessing it got straightened out, because I received my receipt shortly after. However, the mileage marked on my receipt, while the total miles were accurate, the actual recorded miles on the vehicle did not make the one I used (starting at 861, whereas the vehicle I used started at 1807). All in all, even though both situations were resolved properly, given both lackluster experiences, and several other rental houses available in the area, I doubt I will be returning to Montgomery.
John GOnline self check in is a pain in the ass. Live chat is no help. Use a different service.
Paige D