Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Very good and fair service. Wish we could have gotten a smaller truck for our purposes but it was not to be. Noticed there was a smaller box truck parked there when we returned--may have been the same one that was there when we left with the larger one. Oh well. No big thing. Thanks for all your help.
The online Pick up App is horrible but the staff were super friendly and helped it go smoothly after it didn't work.
You could tell the truck had not been cleaned, it had soda spilled all over and we had to clean the windshield, they should be sanitized in-between people with COVID. The place is very unorganized with only one young guy trying to take care of everything.
Your app is garbage, as is the mobile check in. You are saving piles of cash by making customers check in their equipment. Spend money on the mobile service. Our company spends hundreds of dollars with U-haul every month. Your mobile rental interface is encouraging us to buy a truck and quit U-haul.
City roadway is complete garbage BUT staff are very helpful and courteous. One minute transaction for both pickup and dropoff. Conveniently located by 64.
I had a great experience and appreciate the service
Driveway is full of potholes.
Nothing, really. This is a great UHaul merchant. Extremely friendly and hardworking and down to earth. The vehicle was freshly sanitized and perfect for my task. I felt so good about the experience that I ran the pickup through a car wash before returning it!
Truck doors were very difficult to close and road noise was too loud. Truck probably needs to be replaced.
Moose went out of her way to make our reservation work and to talk though various options for us. We appreciate her efforts to get us what we needed and save few dollars. Easily the best place in Charlottesville to rent a truck or trailer.
Dropped off during off hours, so did not get to talk to anyone.
Nothing
Nice staff, easy returns, would definitely use them again.
I really appreciated that the associate took the time to check my tow hitch configuration the day prior so that way I could just pick up and go on the day of my rental. He was energetic and informed - it was a great experience!
Although this was out of my way I think if you would inform the customer earlier then one day that would be best - very unhappy I had to drive 3 hours to pick up a trailer. The Charlotteville team was very Apologetic but accommodating.
Found that trash from, I'm assuming, previous renter shoved in between seats. During a pandemic I would have hoped that employees would have been more attentive while cleaning between uses.
Do not let the customers depend on the person who takes the reservations to get u the truck u actually need. I fully did and could not load my item and never used the truck and was still made to pay for it. Absolutely ridiculous...Thumbs down 100%
Very fast and very kind! Thank you!
Trailer was well maintained
Fast check in and drop off
Fix the app! It is an ordeal. I am a local business owner who has been renting trucks from uhaul weekly for the past decade and I am seriously thinking about buying a truck just so I don't have navigate your super terrible app.
Easy online check and booking the rental. Location where we rented was clean, organized and rental easy to find. Mooses by the creek is the best rental location in Charlottesville.
Checked with them all in area, and this one has the best inventory alternatives and efficient service of them all that I have found. I won't go anywhere else based on my multiple experiences.
This is my fourth time to this vendor and service is always SUPERB! I'll continue to use Moose's for all my u-haul needs. Thank you- great job!!!
Moose's is an awesome location. The service is friendly and the vehicles are always in good condition. They are leaps and bounds ahead of the other U-Haul franchises in the area.
The customer service here is spectacular! The staff is knowledgeable, efficient, and courteous. They're my favorite Haul location in the area.
Very professional and quick.
I always rent from this location because the service is excellent and the vans and trucks are always clean with low mileage.
Family owned, great service for a last minute rental! Food next door is great also! Had lots of trucks/trailers available!
Office was closed when we picked up at 1 pm on Tuesday. There were 3 customers in the parking lot all confused by the online system. I kept getting messages that the network wasn't working and had to install the U-Haul app while I had Moving Help waiting for me at the house. Uhaul needs to be more specific that you must have the exact cell phone from which the reservation was made. I made the resi, my husband and his cell phone went to pick it up and couldn't check in.
Everything was excellent! Thank you
N/A.Great customer service with responsible actions and safety during the Covid 19 pandemic. Excellent service with caring attitude and knowledgeable expertise.
Awesome as always
Great selection, a great customer service!
I was a Very happy with Uhaul. Great service and the truck was perfect.
Fast and fair service with a very kind person in charge! Will recommend Moose's to all of my friends in the area!
Office is not open daily- has restrictions which leaves you with mobile check-in. I found this to be problematic. Luckily, the manager just happened to stop by while I was there and graciously took care of it.
Not charge for an extra 2 days after it was dropped off 4 hours after picking it up!
A pick up and drop off closer to my location
The people were friendly, efficient, and knowledgeable, and I was in and out with my trailer in 15 minutes. I was also glad to see that safe Covid policies were followed. Overall an excellent experience!
Best uhaul dealer ever. Great staff, professional and very knowledgeable....
Nothing they are great
The only problem we had was using the Uhaul website to check in our rental. I spent over an hour on the phone with your representative trying to help me, and was still not able to complete the return. For some reason, your website was not compatible with my phone.
No one there at first. Website prices for drop off was like having surgery. Lucky a Uhaul team drove up and offered to check me out.
closed during business hours for attending a memorial service.
Fast efficient service, received the type of truck we reserved
someone should actually be there during normal operating hours
Nobody there when I dropped off on Saturday during business hours. No problem for me, but I could see it being a problem for someone that needs help disconnecting a heavy 6'x12' trailer. I did receive a receipt first thing Sunday morning.
Picking up the truck, using the App, was a smooth process. Liked it. However, the initial hiccup of a wrong confirmation of pick up time (Sat 1 Aug 5pm instead of Saturday 1 Aug 1pm) and as a result, customer service interaction and rescheduling it to Sun 2 Aug 12pm at a different location, could have been avoided. Hopefully I will get the promised 25$ off of my final payment.
The whole experience was flawless. Will rent from you in the future. Thank you for the great experience.
I had to stop halfway through my drive to have the receiver re-installed so that the ball was on top and not on the bottom. Because my car is low to the ground, the metal chain was dragging and I was getting nervous that the trailer itself was going to drag on the ground.
