Nothing we have received great service from Adam over the past two years!
PHILIPN S.
Customer Reviews for Mooses By The Creek
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Quick and easy! Great job
LONNIE D.No straps available, no blankets. That's not good.
Jan B.Location is in a poorly kept area there are potholes everywhere. Was really dissatisfied thst I had to rerun the van I rented to the exact location
Brian O.Nice, friendly staff and easy pick up and drop off.
William H.Moose is awesome . Super helpful, great attitude and food was good at her restaurant.
Paul S.I arrived at the drop-off location ... all the rep wanted was the key to the truck; he did not check/verify that I included the appliance dolly or the furniture blankets along with the truck return. The other thing ... when I picked up the truck, it had 1/4 tank of gas as noted on the contract. I filled the tank (for $100) and only used 1/4 of the tank ... so someone got the benefit of 1/2 tank of gas on me. This is bullsh*t.
Christopher E.Best customer service ever!!! Super convenient location. Merci.
Andrew S.Excellent customer service, recommended renting from this center
Greg M.Owner and staff were very helpful.
Jeff S.On line return process (after closing of the store) was difficult. No location came up in the on line process.
Kishor C.Moose's is a great asset to the community. Great people.
James H.lot needs some drainage work - standing water and rough parking area
DAVE B.Great personality and customer service!
Robert S.I've rented three different vehicles from here over the last 6 weeks. Two out of three times my reservation for a particular vehicle has gotten screwed up.
micheal K.David's level of customer service was astounding. I came to him to pick up a trailer to move my life back to Ohio. It was a very pivotal few days of my life and I am so thankful to have had such a great experience at Uhaul. On my way to pick up the trailer at 7am I spilled my coffee all over my lap and had a rough start to the day. David greeted me with kindness and offered to help me transfer my belongings from my car to the trailer. My guess is that he does this with every customer if there is no one else to serve onsite. I even stopped by the following day just so he could double check my connection once I had loaded the trailer completely. I am glad that I did because he made some adjustments to account for the change in weight distribution. I unexpectedly had to stay in Virginia one more night, that gave me the idea to see if I could drive straight home to Ohio instead of the original plan. I asked David how difficult it would be to change my destination. He called management and got it switched for me in minutes.
Nicholas P.dont double charge them for everything even though the truck was dropped off on time.
Destinee H.Very friendly staff!
Roseanne Y.The associate was very professional and made the stressful experience somewhat more pleasant. There was an accident on the interstate which caused miles of backed up vehicles, I back tracked and took another route delaying return. Thank you. Jeannine
jeannine B.The location was hidden and when I called the store to pick up the trailer, the voicemail said they were closed. I called uhaul services and dealt with an extremely unprofessional representative. We found a different place to pick up a trailer and had said $50 would be credited to my account. She then called me back and left an unprofessional voicemail saying the original location was open and I would not be receiving the $50 credit. Also on her voicemail she hiccuped and was very nonchalant
Ashley M.Better equipment. Vehicle broke down and delayed our return. Once it was running after roadside service could not shut off vehicle for fear it would not start again. Created problem because we had to purchase more gas than we wouid have if vehicle had been without problems. Charged for extra day but refunded. Still the extra expense of gas was more than $100. Horrible experience and costly. Will never rent again. equipment not reliable.
Andrew C.Nothing, guy there was very attractive. Keep it up
Sydney S.Always have the trailer I need when I need it.
John O.No improvements to be made. Excellent service from the Moose's By The Creek staff all around.
Brooke C.Not a thing. The staff was well prepared, friendly, helpful and informed. This particular uhaul establishment will get all my business and I am highly recommending them to others. Thanks Uhaul at Moose Lodge!!
Carter H.We did on line drop off after closure. It was easy.
Jan B.Even though the location was closed the staff was still on the premises and received the key of the truck.
Dennis M.great!
LUKASKELLY H.Adam was very professional and went out of his way to get me a new ball hitch replaced. In the rain!
Thomas B.Charged me for 2 days and i only had it for 19 hours
Traevun C.Provide your delicious pancakes.🤤
MICHAEL B.All good. I would also like to acknowledge Tamara Adler in helping me end up my experience with customer service as a 10!!
Joseph K.Very positive experience, great and friendly service!
Ryan S.Worker was very friendly and attentive.
Michael G.Friendly, efficient, a lot of U Haul equipment to choose from
Kathy B.They're friendly, efficient and have the equipment I need. I don't go anywhere else.
Nelson C.My experience was very good. No complaints
Charles S.Truck not cleaned. Asked to come in early as branch was closing early. Didn't know this would affect my return time. Truck was filthy inside and out. Had to clean seats, dash and interior as it looked like liquid was spilled. Franchise filled out paperwork in office and said a half a tank was in it. When at truck, franchise owner left and I saw only 3/8 tank in it. Never received the email to rate truck. Terrible. Should have let me pick up truck at the same place I picked up the trailer in October 2021
MARKMATTHEW Z.Returned on Sunday gentleman was very helpful in looking at the truck with me and making sure that I was OK with everything
montie B.The folks at this U-Haul were friendly and quick, much faster than the last U-Haul location I used! The trailer was advertised as a 5x9, but was 2-3 inch's thinner ?
Jerome G.Adam was very helpful!
WILLIAMEVERETT D.Very pleased with the overall quality and service
Alvin R.Place was closed phones were disconnected kept getting kicked off the website and phone #. When I finally got through Jeremy was helpful.
DENNISJOHN M.