Only got a truck by luck of being on phone with a representative when one showed up. Had a reservation but there was no communication form UHaul that there was an issue with the availability of equipment. Truck we got was a 15 foot truck which was much bigger than the 10 foot truck we needed. This cost us an extra 20 $-25 in gas at 10mpg instead of 12 mpg the 10 foot trucks get. we were desperate and took whatever was available. did not receive a call or email the day prior alerting us there was an equipment issue. would have gotten there Saturday AM and been without a truck. fortunately I called Friday afternoon to confirm the reservation and discovered the equipment issue.
ROBERTBENJAMIN G.
Customer Reviews for Mooses By The Creek
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
It was a nightmare to get my truck on the day I needed it. Almost didn't have it for an interstate move! The Uhaul guy on Emmett St in Charlottesville should be fired. Moose's Creek people were much better. Truck ran well and we arrived with no issues once we got the truck.
WENDYANN C.Customer service were horrible. Spent more than two hours trying to check in. Sent several massages to the customer service in relation to the conditions/smell of the van but no response.
ahmed H.The place closes at 3pm on a Monday, It would be nice if they were open longer.
Richard C.App attempted to direct me to secondary location (where ultimately there was no inventory). After significant delay vehicle was arranged at primary location. Large number of unrequested packing blankets (and their plastic wrappers) were in cargo area. I left those as I found them. Single staff person was most helpful but 4 or so customers with similar problems spread his attention pretty thin.
BRITT T.Lots of standing water & potholes
WILSONHALL B.Our business uses U-Haul vans every week, sometimes 2 or 3 times a week. Thankfully the folks at Moose's are regularly onsite since your app is basically useless. I try to reserve vans on your terrible app and each time it fails to work properly our friends at Moose's are happy to help us out. Without Moose's, we would be done with U-Haul.
DANIELJEREMY F.Offer padlocks for sale!
SEAN N.Broken glass in trailer from previous customer ended up cutting into some plastic bags and spilling some of my aquaponic media. I didn't want to sweep it out because I didn't want broken glass in my aquaponic system or my driveway. When I told the guy on my return he said he was busy with another customer and said “ok thanks “ not “I'm sorry about thatâ€. They need more help.
ANITARACHEL O.The truck was great, however, I also rented an appliance dolly. It needs to have maintenance performed. It was worn out.
JAMESLLOYD M.Truck was very old and mileage was over 100k. Car was moving forward but I didn't feel comfortable to drive over 40 mph. Transmission was not smooth either, driving at the first or second gear most of the time.
Haksong J.I like being able to drop the truck off by following the directions on line. It was easy and no contact required.
Melissa H.1. Shifting of the automatic transmission on the truck was quite rough. 2. Should have employees wear some sort of UHaul ensignia - hat, shirt or name tag. Employees were wearing jeans or shorts and a T-shirt making it difficult to know who the workers were.
Roger F.Have personnel available even if by phone with short wait times. Moving is hard enough.
RICHARDSCOTT R.Mobile check in process was lengthy and confusing. We had to keep unlocking and starting the vehicle to get more info the app was asking. WiFi at the location necessary for mobile check in was password protected and it was after hours, no one available to help at 4 pm.
Karen L.Check-in process took 25 minutes, and for a 2 hour rental, that's 25 % of my time. The mobile check-in required the "approval" period, and I was stuck waiting for the "approval" of my reservation, which I had already made online previously, for too long. Good equipment, but terrible systemization. Please make this a more efficient system.
Donovan F.I think they need additional staff, the line for service is significant. Overall I love this location.
ANITARACHEL O.We were supposed to pick up at another location on Rt. 29 near the airport but the equipment was not there and we did not receive a call. Luckily another customer was in a similar bind and was on the phone with Richmond and gave the person our name too. She called us and got us reassigned to this location. The service at Moose's was good but the poor young man was alone and was very buys but the truck was waiting hooked up with the trailer when we arrived so good job on his part.
Steve B.Being able to use your phone for the pick up and drop off of the truck made the process 10 times easier and less stressful!
Kylie V.A little slow at check in. Seemed to be a problem with Uhaul server.
MICHAELBRENNAN H.Great job!!
ROBERTJOHN A.Accurate business timing will be helpful. Listed timing on google are different than what's posted at the location.
DHANUSH P.Had a good experience and excellent customer services
KHALEDMERGHANI I.Everything went very smoothly.
RAYMONDEDWARD S.Nothing! Exceptional Service
HAMILTONO M.Improved signage. We got lost in the restaurant
James W.Easy, dropped the key in the box
Kevin R.The website is a little difficult to navigate. Also when I tried to "check-in" online it kept trying to add services and costs I did not want.
Bruce J.GPS is spotty at location, so online checkin was impossible. A QR code posted at the location would facilitate this. Fortunately folks were there at 7 am on a Sunday! They got me checked right in. Great personal service.
HARRYFORREST S.I was charged for going over the extra miles that I did not chose this place and didn't know that this would occur when I dropped off the trailer for my vehicle one day and the Uhaul the next. I didn't want to have to travel around with the trailer hitch when I no longer needed it. I dropped it off after hours or I would have gotten to talk to someone about it.
Patricia S.I had a real struggle trying to return the truck. I logged into the uhaul website and could not get it to recognize my location. It could seems unnecessarily complicated to have to log into the website to be able to return the truck. I would have preferred to just drop the keys in the Dropbox and leave. Also, the van had no visor on the drivers side. It was ripped out of the roof of the cab of the van.
MARYKATE D.Super easy drop off. Thanks!
Katelyn C.Also, I had filled a quarter of the tank with gas, as it was when I picked up the truck, but I was charged 10 $. That is dishonest
MICHAELORLANDO J.Had trouble upload photo to uhaul site. Maybe i was skipping a step, but couldn't see it.
Joseph Z.The cargo space was dirty. Someone had spilled some sort of sticky fluid on it.
David G.The Uhaul employee the did the sale provided me with great customer service, polite, and the check in was fast. I am totally satisfied. I also liked that the property was spacious; I had more than enough room to pickup and drop off my rental. This young man was great! He answered all of my questions. Side note- he his hair was beautiful. The equipment was in working order, well maintained, ready and clean.
DONYLLLA TIFA S.Kid was awesome and hustled around for the line of customers that was waiting.
ANDREW A.Not change my reservation. I reserve a truck but ended up using the van.
SHAMEKADARCEL E.Truck was dusty from inside cabin
Ajay K.Good service!
KENNETH B.Clean up the office and greeting area. The employee was courteous but was too busy to review the truck details.
Gordon J.Install an answering system, so a customer can leave a message. Tried calling several times with no answer. Otherwise, great experience.
PATRICKALOYSIUS L.The truck was available right away and the service was excellent
Leanna H.The young man working there was super helpful and courteous. The online pickup was not working and he made the process much better.
SEAN T.