Le client n'a pas laissé de commentaire.
Sebastien R.
Customer Reviews for Mooses By The Creek
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Customer service was above and beyond expectations.
Ryan J.Fix mirrors so they don't move with the wind it's very dangerous
Samira S.I was not provided a printed receipt and the bill was higher than the estimate despite the fact I drove the vehicle fewer miles than my estimate. There appeared to be very little oversight or management at this location. This facilitated an easy pickup/drop off, but was very disconcerting and I believe lead to the erroneous charges.
Curtis Riley W.Online process was not effective even after reserving truck online, payment etc I still had to repeat the process in person.
Sharon M.Very knowledgeable and kind employee at the return location.
Cynthia A.Got a statement for $150 for damages. No detail no pictures. Time of damage 715 am. I returned the truck 12 hours earlier. Phone number to local is a voice mail
Diane S.Nothing everything was so convenient and quick and staff was great
Jania B.The associate was marvelous and very engaging as well as informative. It was just a tremendous experience. Dr. Bellamy
Emmanuel B.I changed my mind THREE times the attendant wasn't phased. He was great.
tracey A.I've been to Moose's several times and it's always a great experience-- thank you!
Christopher K.Service and equipment were great. The parking lot was a bit crowded to the point the attendant needed to have a truck moved so that we could get to the trailer I was renting. I am not sure where all the vehicles came from since I was the only client in the store at the time.
Teresa H.Everything went well. The truck did it's job. It just wasn't confortable specially for a 8 hours ride. A camera in the back will be great specially for a 26' long truck. I am glad I had a person with me to guide me when I was backing up. Except that I have no complaint.
Pierre F.Do not clean with Fabuloso, smell is vile and would not disappear. Please try to have doors that fully shut, horrible ear piercing wind noise the entire 13 hours. Honestly impressed with overall driving performance otherwise!
Ian B.Excellent overall.
John M.Be more transparent with pricing. I was charged for an extra day even though it was confirmed by Tamra that I had returned the truck on time. My card on file was not charged for anything else upon returning the truck, and so I'm still a little confused about why I was charged for an extra day
Warner H.Arrived late at night after hours, so not much to comment on. Location was very convenient.
John F.It was perfect. So smooth and easy!
Lisa J.Friendly greeting and a seamless drop off
Gregg A.Nothing at this timw
miguel S.Everything went smoothly
Jillian B.This place is always helpful and accommodating.
Rodney W.The office area was dirty and the staff seemed very unorganized but overall the experience was fine.
Dawn R.We had a horrible experience with uhaul roadside assistance. They promised me 4 call backs after we go the truck stuck and they never called me back even once. Horrible customer support.
Audrey S.Somehow improve on people not bringing trucks back on time. They were great about handling this situation that was out of their control, but I had to wait a day because man who rented pickup didn't bring it back.
Arnold C.Counter check in/out staff was excellent.
Susan H.Staff assisted with arrival.
Randy C.I selected average because the process to rent the truck was slow and unorganized. That's not completely the fault of the Moose's location, but the guy I was working for on the day said he'd been calling, so that is kinda your fault.
Kevin C.Great owner and staff
Ross J.Great customer service good time not a long wait
MARKANTHONY J.My previous comments have been 'pave the driveway'. Same comment. Or, at least, put some gravel down! But, personnel, service and equipment selection are very good.
Gregory H.Signage could be better
DEAN J.Pave the driveway
Gregory H.Reserved on line, easy & quick pickup
Diana B.Nothing. And this was the place that gave me the greatest help putting the trailer on. I can do it myself, but having tohe help was super nice.
Gia D.No issue with the drop off- issue was that I requested drop off in Scottsville, VA- then asked for other options in Cumberland or Farmville. This was the only option given and was an extra 30 miles for me to drive. Did not need the extra miles that were "given"- needed gas credit.
James W.Truck was dirty
Joesph S.Very pleasant, friendly and professional personnel. Quick knowledgeable and professional definitely will always recommend that location.
Raymond M.Quick and easy, great customer service.
Terry H.Guy at the front (only) counter was nice. Rental and hookup process was fast. I got about 2 miles away from the facility and the trailer brakes began to lockup. Spent about 30 min messing with it and gave up. Went and ate some lunch then came back and returned it without using it for what I rented it for.
David A.Everything was awesome
ethel P.Adam had the best customer service!
Marquita C.David is very knowledgeable and good to work with.
JEFFREY G.Very helpful and attentive service.
Jake T.Nothing everything was great
John M.Everything is always smooth at Mooses!
TIMOTHYRAY P.