Customer Reviews for Mooses By The Creek
(Concessionnaire U-Haul dans le voisinage)

686 évaluations

1710 Monticello Rd   Charlottesville, VA 22902

(434) 977-8121

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 3h pm
  • Dim : 7h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(434) 977-8121

1710 Monticello Rd
Charlottesville, VA 22902

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 3h pm
  • Dim : 7h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Outside looks like a junkyard/not like a “real” Uhaul location. Could be cleaned up. The inside is a little beat too, but has everything you need. Service was good.

Grace J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharine H. 
Évaluation :
5

Excellent service. Great communications and really nice people

DONALDGILBERT P. 
Évaluation :
5

wash the truck

ALBERTHAMPTON P. 
Évaluation :
5

Maintenance on the vehicle is needed. The truck needed an alignment for the wheels and steering.

ANTHONYLAMAR D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSEPH WILLIAM M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul W C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAKISHAANNETTE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCYVIOLA P. 
Évaluation :
5

First time use of mobile turn-in and the app is great for this!

Lee G. 
Évaluation :
5

Attendant was awsome

ROOSEVELTCLARENC T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIAMARIE L. 
Évaluation :
5

Booking the Reservation was a breeze. Pick Up and Drop Off was uncomplicated

LAWRENCEPETER WA V. 
Évaluation :
5

The rental agent has superior customer service skills and always goes above and beyond to help.

FINIS C. 
Évaluation :
4

The truck was a lifesaver, but the transmission was terrible. Going up the slightest hill was almost a nightmare!

Connie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKEDWARD O. 
Évaluation :
5

No suggestions at this time

CHARLENEANNETTE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tzu-Yueh W. 
Évaluation :
4

Very clean. They were very helpful.

KENNETHJ P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Great service: friendly, straightforward and no glitches! I have no complaints; I didn't rate excellent just because the location is not mint, with a comfortable, clean waiting area. The truck was clean and with no issues; rental and return were smooth and efficiently handled. Would rent again and would have no hesitation recommending this business without any qualifications.

JORGEERNESTO S. 
Évaluation :
2

Make sure truck is clean and that the vehicle is inspected for damages/holes in tires. The kid working the desk was not tracking what trucks were clean and if I hadn't asked if the truck was good we would of found a whole bunch of stuff in the back. Overall I wouldn't use them again.

JUSTINADAM V. 
Évaluation :
5

a lot of trailers and trucks for your use. professional staff and organized

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reha A. 
Évaluation :
4

Friendly people. I will state that the online check in was horrible! The specific van that was reserved for me was actually out of service, accoriding to the employee. Checking in with the employee was much butter. Kudos to the UHaul @ Moose Creek. NO kudos to online check in.

Andrew Z. 
Évaluation :
5

Do not change anything. Everything works smoothly and efficiently. Your rental agent is SUPER, superior customer service skills and goes above and beyond for his clients.

Finis C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Teddy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTMARK M. 
Évaluation :
5

Nothing. The employee who helped us was respectful and did a great job! Will definitely go back for any uhaul needs. Thanks a lot!

THOMASCLAYTON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CELTER JESSIEBAQ O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elda O. 
Évaluation :
5

Very easy to rent and return. Thank you for your help with our move!

BARBARALOUISE R S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary D. 
Évaluation :
1

In error (Per CSR), charged for an extra third day. Also, charged a 30,00 $ service fee for gas although I return the truck with the same amount of gasoline. Did not receive a 44,00 $ refund for milage not used. The Charlottesville, VA location referred me to U-Haul Richmond office. The latter CSR was very uncooperative and basically refused to make any refunds trying to extract all extra charges at any cost.

CODINANDREI A. 
Évaluation :
3

Poor signage

Brian Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Self check-in

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDA B. 
Évaluation :
4

A busy center that would benefit from additional personnel. This center had the trailer that I needed whereas other near by centers only carried trucks. The young man who helped me did a great job of processing me through and getting me on my way in a reasonable timeframe as customers continued to arrive.

MORRISMILTON E. 
Évaluation :
2

I returned the trailer on a Sunday afternoon while the store was closed. The instructions of how to leave the rented trailer were not clear at all. The place that I ended up having to leave it was muddy and not covered by gravel or rock to prevent a muddy experience by the customer. After I left the trailer, I had no idea if I was going to receive proper credit for leaving it. AGAIN, VERY POOR SERVICE.

STEPHEN W. 
Évaluation :
5

Very happy with the service and the cost. The young man who was attending to me was a pleasure to work with.

Roy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETHLEIGH G. 
Évaluation :
5

There was a lock that prevented us from being able to fully close the latch on the back. We had to tie another rope to make sure the door stayed secured.

Keturah B. 
Évaluation :
3

We picked up the truck while the office was open and returned it when it was closed. The return process was not easy to follow and not user-friendly. We managed it, but while we were struggling we watched and spoke with several customers who were hugely frustrated while trying to pick up using remote instructions.

Margaret S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashesh V. 
Évaluation :
5

The staff, the truck and the transaction were excellent. I will definitely use you guys again!

DOLORESEASTON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANCARROLL K. 
Évaluation :
1

I had multiple significant issues with two reservations in the same week.

COLLEENELIZABETH D. 
Évaluation :
3

First come first serve should be the standard.Not serve people with reservations first. No one was in the office for a good 15 minutes or longer. I have used this location before. Just too much business for one person to handle.

RONALDTEDEUS C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

angelo L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

I'ESHEA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Davut U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel O. 
Évaluation :
2

Word of warning. If you use the mobile check in, you are at high risk of being stranded if checking in after hours. The system took 25 minutes to even start our check in approval process. Once it started, the system kept rejecting our alternative contact info, saying we could not use the phone number already on the reservation, even though we kept giving it many different contact numbers. Eventually, we just cancelled mobile check in and walked into the office, which was fortunately open, and did manual check in in 2 minutes. The attendant told us the mobile check in system is very buggy and some people breeze through and some people crash like us. Very frustrating. Do not use mobile check in if picking up after hours. Next time, we will use the old fashion way and talk to a real person.

Henry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIEKRISTINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALDWILLIAM B. 
Évaluation :
3

No work AC

German V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONYMICHAEL F. 
Évaluation :
5

Great job the guy behind the counter was knowledgeable and helpful.

Zachary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S. 
Évaluation :
5

Put rear light on trailers.

DOUGLAS H. 
Évaluation :
5

This is my favorite UHaul in Charlottesville. The service is exceptional!

Christina C. 
Évaluation :
5

Only got a truck by luck of being on phone with a representative when one showed up. Had a reservation but there was no communication form UHaul that there was an issue with the availability of equipment. Truck we got was a 15 foot truck which was much bigger than the 10 foot truck we needed. This cost us an extra 20 $-25 in gas at 10mpg instead of 12 mpg the 10 foot trucks get. we were desperate and took whatever was available. did not receive a call or email the day prior alerting us there was an equipment issue. would have gotten there Saturday AM and been without a truck. fortunately I called Friday afternoon to confirm the reservation and discovered the equipment issue.

ROBERTBENJAMIN G. 
Évaluation :
3

It was a nightmare to get my truck on the day I needed it. Almost didn't have it for an interstate move! The Uhaul guy on Emmett St in Charlottesville should be fired. Moose's Creek people were much better. Truck ran well and we arrived with no issues once we got the truck.

WENDYANN C. 
Évaluation :
3

Customer service were horrible. Spent more than two hours trying to check in. Sent several massages to the customer service in relation to the conditions/smell of the van but no response.

ahmed H. 
Évaluation :
4

The place closes at 3pm on a Monday, It would be nice if they were open longer.

Richard C. 
Évaluation :
3

App attempted to direct me to secondary location (where ultimately there was no inventory). After significant delay vehicle was arranged at primary location. Large number of unrequested packing blankets (and their plastic wrappers) were in cargo area. I left those as I found them. Single staff person was most helpful but 4 or so customers with similar problems spread his attention pretty thin.

BRITT T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDBRENT A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSSANTONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARDWAYNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHFRANCIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrice H. 
Évaluation :
5

Lots of standing water & potholes

WILSONHALL B. 
Évaluation :
5

Our business uses U-Haul vans every week, sometimes 2 or 3 times a week. Thankfully the folks at Moose's are regularly onsite since your app is basically useless. I try to reserve vans on your terrible app and each time it fails to work properly our friends at Moose's are happy to help us out. Without Moose's, we would be done with U-Haul.

DANIELJEREMY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGEWILLIAM F. 
Évaluation :
5

Offer padlocks for sale!

SEAN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
4

Broken glass in trailer from previous customer ended up cutting into some plastic bags and spilling some of my aquaponic media. I didn't want to sweep it out because I didn't want broken glass in my aquaponic system or my driveway. When I told the guy on my return he said he was busy with another customer and said “ok thanks “ not “I'm sorry about that”. They need more help.

ANITARACHEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHHOWARD F. 
Évaluation :
5

The truck was great, however, I also rented an appliance dolly. It needs to have maintenance performed. It was worn out.

JAMESLLOYD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Truck was very old and mileage was over 100k. Car was moving forward but I didn't feel comfortable to drive over 40 mph. Transmission was not smooth either, driving at the first or second gear most of the time.

Haksong J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK G. 
Évaluation :
4

I like being able to drop the truck off by following the directions on line. It was easy and no contact required.

Melissa H. 
Évaluation :
4

1. Shifting of the automatic transmission on the truck was quite rough. 2. Should have employees wear some sort of UHaul ensignia - hat, shirt or name tag. Employees were wearing jeans or shorts and a T-shirt making it difficult to know who the workers were.

Roger F. 
Évaluation :
3

Have personnel available even if by phone with short wait times. Moving is hard enough.

RICHARDSCOTT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William N. 
Évaluation :
3

Mobile check in process was lengthy and confusing. We had to keep unlocking and starting the vehicle to get more info the app was asking. WiFi at the location necessary for mobile check in was password protected and it was after hours, no one available to help at 4 pm.

Karen L. 
Évaluation :
2

Check-in process took 25 minutes, and for a 2 hour rental, that's 25 % of my time. The mobile check-in required the "approval" period, and I was stuck waiting for the "approval" of my reservation, which I had already made online previously, for too long. Good equipment, but terrible systemization. Please make this a more efficient system.

Donovan F. 
Non les évaluations ont été soumises pour cet établissement.

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