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SIHO Y.
Customer Reviews for Mount Pocono Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff very friendly and helpful
Elvir K.S.O.
Abraham T.Good service
Edwin V.The people at the Tobyhanna location were very nice and made my rental very quick and easy to get and return!! Very friendly and I will use this location again if I need to
Richard Y.Excellent Friendly Customer Service & Vehicles a pleasure to drive!
Phyllis R.Well the person working at the Poconos was very helpful, because after my son did all by online we don't know for sure how we pick the key ðŸ"'. This lady was very helpful. Also was easy to find a place to give back the truck , I'm happy 😃 with all I did thanks ðŸ™
Mavel R.Rose is the best in customer service!
Cecilia P.The representatives were very pleasant & worked well to accommodate my needs. I thank them for that!!!
Pamela M P.All contacts I dealt with were very professional and respectful for my needs
Lucille M.Have more vans available so we don't have to wait a week or more to get one other than that the lady was very kind and courteous and very helpful.
Arcadio C.Customer service was great it's my 2nd time renting from this location, But the computer was abit slow.
Devrel C.But it was to far from my house.
Aleksandr L.Great people. Went out of their way to help me secure the vehicle I needed within my budget.
David A.The headlights on this vehicle were not sufficiently bright. The gauge was set on automatic therefore I did not touch it but driving at night was dangerous as I did not have enough illumination.
Alma R.The appointment was suppose to be for 9 am meanwhile they scheduled it for 9 pm on Friday august 7th.
Ronald C.Very kind and clean
Josh C.Absolutely nothing. I love it love it am sure its because of the front desk person and the guy that helped in lot made such a great experience. Great personality.
Fay M.S.O.
Abraham T.Have more equipment available
Raymond C.That they need to get on the same page if it's cash or card
Jennie E.Staff was professional, pleasant, and friendly. My wife and I had a wonderful experience. Dr. Garrett Ingram
GARRETT I.Please rent the truck with a full tank of gas
LUISESAU C.Very professional
Ronald D.From the moment I walked in the door, the Representative was polite and assisted me in renting a truck. She was thorough and explained all the details to the letter.
Angel L.Have the item at the location chosen when ordered. Expensive
Mary Ann T.They were very friendly, explained everything and worked quickly to make sure I got on the road in a timely manner.
JAMES A.I planned on a pickup of 0600. I didn't get there until 0620. There was NO clear instructions in any emails from UHaul on how to check out the truck. I had to spend over 20 min on the phone to UHaul, mostly on hold, trying to get instructions how to pickup the truck. The truck only had just over a 1/4 tank of fuel putting me in a position to stop to get some fuel. I'm not so happy.
Paul S.was charged extra with no explanation
rufus N.Don't change anything!
Rosemary A.Very satisfying service!
CONRAD M.***** Excellent service
John S.Staff was friendly and very helpful.
Harry M.Change the management and tell all the employees that if you work until 5:00 PM, that's mean 5:00 PM. I brought the van at 4:53 PM the lady didn't check my van, she said she will check in the morning even though there was 7 more minutes and in the morning I got charged extra for gasoline, luckily I had a photo before and after so they returned extra charge. Poor management in my opinion beed to be replaced immediately. Look at reviews on the google customers are unsatisfied.
Nodir K.Better inform customers IN ADVANCE about the process required to pick up a vehicle before (or after) facility hours... No mention of this was made when I told the attendant, the day prior, that I needed to pickup the van at 7:30am. . I called back to ask where the keys would be and her only comment was "when you check in over your cell, the app will show you"... Not enough, a telephone attendant at UHAUL had to help...
Phillip J. Mumfo P.Just keep doing what your doing.
Lisa W.Figure a way where one can rent with unlimited miles
Jose R.overall bad experience with lazy employees who are not willing to share information in detail and clearly but use legal language when a big bill is created. never coming back again
Pradeepku V.Staff was extremely professional and helpful throughout entire rental process.
Vincent G.Better working computers.
David B.My suggestion would be to get the trucks serviced more frequently and thoroughly. Especially the brakes and emissions. I've always used Uhaul and will continue to do so, always been great.
SCOTT J.Not much could be improved. Everything was top notch. Rose was extremely helpful and went above and beyond.
Gary J.Very pleasant
Denebola H.Fast and easy service. Staff is knowledgeable with all matters concerning vehicle rentals.
Romano C.nothing,everything was great
Martin D.Very Friendly service, and a clean office. Thanks for a great truck.
Brian P.Friendly and helpful
Gregory M.Vehicle was not cleaned or gased up for a one way trip.
Elizabeth B.Service avec le sourire. Very quick and easy. The people at this location are wonderful. Will always rent here when in need of a truck. Thank you Rose and Steve for all you do.
Rosemary A.The receptionist was very helpful pleasant and welcoming
Jenieth W.