Have the item at the location chosen when ordered. Expensive
Mary Ann T.
Customer Reviews for Mount Pocono Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were very friendly, explained everything and worked quickly to make sure I got on the road in a timely manner.
JAMES A.I planned on a pickup of 0600. I didn't get there until 0620. There was NO clear instructions in any emails from UHaul on how to check out the truck. I had to spend over 20 min on the phone to UHaul, mostly on hold, trying to get instructions how to pickup the truck. The truck only had just over a 1/4 tank of fuel putting me in a position to stop to get some fuel. I'm not so happy.
Paul S.was charged extra with no explanation
rufus N.Don't change anything!
Rosemary A.Very satisfying service!
CONRAD M.***** Excellent service
John S.Staff was friendly and very helpful.
Harry M.Change the management and tell all the employees that if you work until 5:00 PM, that's mean 5:00 PM. I brought the van at 4:53 PM the lady didn't check my van, she said she will check in the morning even though there was 7 more minutes and in the morning I got charged extra for gasoline, luckily I had a photo before and after so they returned extra charge. Poor management in my opinion beed to be replaced immediately. Look at reviews on the google customers are unsatisfied.
Nodir K.Better inform customers IN ADVANCE about the process required to pick up a vehicle before (or after) facility hours... No mention of this was made when I told the attendant, the day prior, that I needed to pickup the van at 7:30am. . I called back to ask where the keys would be and her only comment was "when you check in over your cell, the app will show you"... Not enough, a telephone attendant at UHAUL had to help...
Phillip J. Mumfo P.Just keep doing what your doing.
Lisa W.Figure a way where one can rent with unlimited miles
Jose R.overall bad experience with lazy employees who are not willing to share information in detail and clearly but use legal language when a big bill is created. never coming back again
Pradeepku V.Staff was extremely professional and helpful throughout entire rental process.
Vincent G.Better working computers.
David B.My suggestion would be to get the trucks serviced more frequently and thoroughly. Especially the brakes and emissions. I've always used Uhaul and will continue to do so, always been great.
SCOTT J.Not much could be improved. Everything was top notch. Rose was extremely helpful and went above and beyond.
Gary J.Very pleasant
Denebola H.Fast and easy service. Staff is knowledgeable with all matters concerning vehicle rentals.
Romano C.nothing,everything was great
Martin D.Very Friendly service, and a clean office. Thanks for a great truck.
Brian P.Friendly and helpful
Gregory M.Vehicle was not cleaned or gased up for a one way trip.
Elizabeth B.Service avec le sourire. Very quick and easy. The people at this location are wonderful. Will always rent here when in need of a truck. Thank you Rose and Steve for all you do.
Rosemary A.The receptionist was very helpful pleasant and welcoming
Jenieth W.Better mileage rates but overall was good experience
ALAN L.They provided what I was looking for: an available, reasonably priced vehicle to haul some stuff. The management was friendly and efficient. I'll use them again.
Jeff T.Great experience! And that was after our pickup was moved last minute. I think our relocation was probably even better, and the people were great. Merci!
Michael S.So far so gtood
Isaac A.EVERYTHING WAS SUPER EASY AND FAST
DAN P.In and out in less than 10 minutes... The lady that assisted me was very professional.
Cara B.10/10 friendly and quick, definitely will be using this location again. Merci
Anthony S.THE BEST UHAUL SERVICE i HAVE EVER RECEIVED, And I own a buisiness that requires the use of a Uhaul or Other companies Rental truck at least 15 times a year. These guys at this loaction are by far the most professional and courteous and they do what they promise.The owner, I think his name is Rob, and the girl inside always seem to be there when I need them.
Christopher S.Just keep everything the way it is. No changing needed. The person I talk to renting the u-haul. Give me all the right imformation that I needed. Prefect!!!
George S.Up grade your computer system
SHARON H.the van was easy to drive and very comfy
Perry F.Excellent service
Shawn R.Everyone is friendly, helpful and professional. Great experience!
Philip D.Just keep everything the it is. U have very good service.
George S.The young lady was very helpful very sincere very nice personalit .
Mitchell S.did not even come out just told us to drop the keys in the box
ROBERT C.