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EVERETT G
Customer Reviews for Mount Rose Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing, I had a great experience as usual!
Amy WExcellent Service
GREGORY SWas really impressed with the professionalism Mike displayed in helping us tent our truck. Would highly recommend this place!
ARTHURO AAllow the person working the ability to inspect and verify the vehicle condition so that the customer is not charged a fraudulent fee for fuel. I was charged $51 for fuel that should not have been charged- when I picked up the truck it had less than a quarter of a tank- the truck was returned with more fuel than when it was picked up START REQUIRING ALL VEHICLES TO BE RENTED AND RETURNED WITH A FULL TANK OF GAS because it appears that your existing fuel policy is designed to scam your customers with fake fees.
THOMAS CNothing!
Timothy PThe 15 foot truck was the perfect size all my house furniture.
DAVID SGreat staff! Pleasure to work with!
CHRIS CAmazing people!
Anthony PThe location and local service were great. The UHaul system, however, was terrible. The rental by several hours due to a full outage.
Jeane SGreat!!!
Jeanie TThe staff was friendly and helpful. I made the mistake of reserving online and thought I reserved at South Virginia. They were not helpful and said they didn't have any trucks to rent except for the largest, although there were many trucks of all sizes in the lot. I left to head to Mt Rose where I actually reserved the truck and found them to be wonderful. Your Uhal staff at South Virginia needs to take lessons from Mt Rose on how to interact with customers.
Terry RI would do absolutely nothing. The employees were helpful, courteous, and completely up to speed on everything.
Sonny PSuper friendly and helpful. Very easy location to get to.
Billy SExcellent service à la clientèle. Made sure I knew how to properly operate the vehicle and made sure everything was alright when I was running late.
Miles LOnly 3/4 tank of gas in vehicle
Kurtis Hthanks for making the rental experience easy and flexible. We actually picked the truck up a day early and that worked out great for our 230 mile trip.I expect we will do this at least a couple of more time before we actually move our whole lives over next year.
Stan KGot my reservation switched twice and had to drive extra mileage then planned
Hector MAbsolutely love this location. Quick, responsive, and available. No waiting, and truly professional! Merci.
Igor HGreat instructions and driving tips from managers.
Karen PVery dissatisfied with UHaul, see previous review.
Helen OWonderful experience. Staff was professional and helpful. Experience was easy and went smoothly.
Natalie NI couldn't adjust the mirrors. Their aim wasn't bad; I just would have liked to tweak the driver's side mirror a bit.
Jeff WFast, easy, accurate, even called me before and after. Absolutely delighted with this experience!
Igor Hvery, very helpful
John SWe were charge for an extra day and brought it back by 6:00 PM the day we were supposed to return and were late over the hill due to a fatal accident on 431. Also this was a drop off after hours so no one would have gotten the vehicle.
Michael FMy experience with Uhaul was not good this time. I requested a 26' truck near my house. The rental place that I got was 20 miles away. So that is 1,29 a mile extra each way. When I picked the truck up and drove it away, I got on the freeway and it started shaking really bad. I am assuming the truck needs to be warmed up really good. I called the office I picked it up at and they said to call the roadside assistance, but I just brought it back because I literally just picked it up. The good thing is, they had another truck. That one did it too, but not as bad. I submitted my request on January 25th. So almost 2 weeks prior to moving. I don't know how I had a pickup location so far from my house. I don't know if it's so the company can make more money off customers. I know I will be renting another truck to move my sister in the next month or so and I may use a different company. This was really bad this time.
Joseph WNothing to improve. Experience was so good with two times so far I've already booked the 3rd and last move. From the employees, the truck, the packing supplies--all with Uhaul is first rate and best price--even your moving helper option has been good. Professional all the way. Merci.
Lori JSpot on, and friendly
Paul FIt was bologna that I had to drive to this location which wasn't closer to where we were moving but still had to pay the mileage. Normally in business if we can't produce what we agreed on, normally or not, the business eats the cost not the customer. We had an agreement, you change it you eat the cost. Bad business Don't make agreements you can't keep. If your staffing is low don't make me pay for your faults.
Shae RI'm supposed to be having a follow up email in regards to the situation during my rental. It's best for me not to comment at this time.
VERNA MMore availability
Ken SI made the reservation to pick the truck up at a different location and was never told the truck was moved until I got to my reserved location. Not a huge deal but it waisted about an hour of my time driving around . Also I had set the reservation to be at 7:30 but when I got the confirmation it changed it to 10:30 which cut into my time for moving
Todd WI have emailed 3 times. Please respond
Jason HReally loved doing business at this location. The staff was super friendly, professional and responsive. I checked out and checked back in , under 10 minutes both times. I would highly recommend this location.
BETH SMy rental was originally set up for Carson City for a 15' truck, day before pick up was directed to get a 20' truck from Reno. 105 Herz Bl location was run by a fantastic couple!!! U-Haul call center is a disaster.
Darren SI WAS IN AND OUT FAIRLY QUICKLY. I WOULD USE THEM AGAIN.
Karl RGreat Staff, Great location. I will do more business with them.
Jeff CThe location did not set up my after hours pick up so I had to come back 3 hours later when they opened. The truck was smaller then what was reserved. The location where picked up just stated not our issue we just hand out the keys for UHaul. Lost time with movers and money having to wait and make additional trips.
Gina CGreat staff and friendly.
Russell ANew location for an native nevadan & staff was great!!
Jacqueline AVery friendly and helpful
Francesco CVery helpful person at location
mark wIn times of Covid, You would think that the inside cab would be wiped down clean after each use. I used my own Lysol wipes and they were filthy after I finished. I also checked the mileage right after I left and it was off by 9 miles so I paid for 9 miles I didn't use but that was my fault for not noticing it before I left. The truck ran great and everything else was good.
Anthony JWish the 10' truck come with the ramp. That will be a big help.
JOHN TVery friendly staff. Got me in and out very quickly. Wonderful doing business here. I am a repeat customer. They always have a smile and make my day.
Dennis SCustomer service was great and helpful. But as for the company of U-Haul the tires where in poor condition with one flat and two low pressure tires????
scott tThis has nothing to do with the staff at this location. This is how U-Haul (East Bay) canceled my reservation less than 8 hours before the reservation, no phone call, only email at 7 p.m. It took two hours to reserve and pick up at a new truck at 9:30 p.m. and drive all the way from Reno to Danville Ca and back starting at 4 a.m. Otherwise, the truck was clean, and the staff that I returned the truck to was friendly. However, because of this experience, I am not sure I will use U-Haul again.
Ronald HThere was a small delay in trying to reach my secondary contact on the phone and Denise with Uhal was very quick to message me and get everything handled. Denise really went above and beyond.
Alyssa MNo one helped me. I waited for them to come help detach the trailer like they said they would. After waiting 20 minutes I did it myself and just left.
Andrew BU haul should stick to there dates and truck size. You changed my location and I had to drive 30 min each way and instead of getting my truck a 7:am I could not pick up until 9:am. That adds another 3 hours onto my day. You also changed my truck to a 20' instead of a 26' truck. I could not get everything in one load. I stopped the next week in Susanville to check on my next truck and they said you changed it also and there was no guaranty that I could get that truck. In fact I probably would no get it. I cancelled and went to Penske and they guarantied the truck for when I needed it. I am done with U Haul
Claude SI received a truck that was "ready to go" the inner tire on the left rear of the truck was at zero PSI. It was a miracle it didn't fall off the rim while I was driving it. Thankfully, I stopped to check before departing for the trip. I had to purchase a truck-grade air gauge and 80psi worth of air.
Anna GAbsolutely awesome!! Very friendly and quick service definitely gonna recommend this place to family and friends.
SALVADOR AJessica, Mike, and Jillian are always very nice and very helpful.
Andrea LThe owners and staff are always very nice and helpful. I only wish they had more trucks so I could do all my rentals through them.
Andrea LManager said I scratched the truck when I didn't. He also said he was behind me on the freeway and that I was doing 70 mph and I wasn't. Whether he was joking or not it was not right. I would never use this location again and am going to cancel my storage unit with them as well
jerry lSame service
anthony mExcellent customer service. Truck and other equipment was ready to go when I arrived.
RANDALL HVery attentive on being helpful and developing clear understanding.
Gerald E