Évaluations des clients Mountain McGyver Antiques

Dave at Mountain McGyver was great to work with.

Everything went perfect. Very easy return!

Again - did not have reservation correct. Overall bad experience but served its purposes. Very disappointed.

They Rock

The tires on the back of the U haul were almost bald and I was driving through a snow storm through a mountain pass by Winterpark. The truck went into a slide twice only going 10 MPH and had I not had experience driving school bus in this type of weather I would have gone off the road and maybe off a mountain cliff side. Not a good way to send a truck out.

Just a drop off - pretty easy - nice yard and easy to oark

I can't say this transaction has gone well! I originally ordered a 6x12 trailer for pickup in Granby CO and dropoff in Sedona AZ. 2 days before pickup, I was texted that my order had been changed to pickup in Steamboat Springs CO. Steamboat is 80 miles from Granby and would have added 160 miles extra driving. I thought I was being cooperative and worked with Dave in Granby and accepted a 5x8 trailer instead of my originally desired 6x12. When I got down to Sedona, I got a text to return the trailer in Rimrock which is 40 miles away adding an extra 80 miles to my travels. I spoke with the uhaul general manager Cottonwood, Victoria, who was understanding and said I should take it to Sedona, "I was good to go". When I got to the Sedona return location, he told me he wouldn't take the trailer and I'd been scheduled for dropoff in Flagstaff! After a long time on hold, I was able to speak with Victoria again and she said she ran into trouble. While I was still standing in the Sedona drop-off location parking lot, Victoria transferred me to the northern Arizona traffic coordinator. The northern Arizona traffic coordinator was the first one who was unpleasant. She was more concerned with telling me that she'd tried to text and phone me than listening to why it was a problem to take it back up to Flagstaff. Eventually, she lost her temper and said "ok, just leave it there. I'll take care of it." and she hung up. So, the 5x8 trailer is dropped off in Sedona. I'm disappointed with u-haul's procedures for pickup and drop-off. I've also received an additional bill for $48.72 which I don't intend to pay. Chris Turner

Inside windows windshield dirty

Nothing. Dave was great to work with.

Owner took 2 days and multiple voicemails to get ahold of to make a single reservation and a return call was not given until an online reservation was made. This location is an embarrassment to UHaul

The owner was outstanding. Very professional and helpful

The complaints I have pertain to U-Haul as a company not this particular location where I rented. When I first booked my trailer online your website said it was available and I took that day off of work to get the moving done. And then I received a call only 13 hours before I should picking up the trailer (not 24 hours) to tell me the trailer was not available at that location and that was due to the website being incorrect. They said the best option was to rent a trailer from Buena Vista, which is a convenient 130 miles away from where I live, so I declined taking that rental the next day. Then I rescheduled a different rental for the next weekend and it was actually available and the man at the Granby U-Haul was very helpful and nice. I really appreciate it having a guy like that speak to me after overall your customer service completely sucked at that point. If you had given me at least 24 hours notice that the trailer wasn't available I could have at least not canceled work a weekend ago when I was planning to first move. That's extremely inconvenient and I lost a lot of money because of taking the time off when you didn't have a trailer available. My only second problem would be before I reach my destination only 30 minutes away from where I picked up the trailer one of the tires was completely flat already. I wish it had been inspected more thoroughly. From now on I will go completely out of my way to not rent anything from U-Haul for the rest of my life and make sure I discourage anyone I know from ever working with you guys. Thanks for solidifying how horrible you are as a company and causing me to lose hundreds of dollars for taking a day off when there wasn't even a trailer available and you only gave me 11 hours notice before I was supposed to pick it up. I hope your company's success soon becomes a reflection of what poor service you provide. I would love to dispute getting my money back for my rental but I would prefer to just never speak with any of you people who I'm sure will just argue I don't get my money back even though you didn't follow what your own policy says on your website about 24 hours notice.

We have rented from this location many times and each time they exceed our expectations. The owner is friendly and professional and the equipment is clean and modern. We love the fact that his dog is always there to greet us! Can't say enough good things about Mountain McGyver's U Haul! Thanks so much!

Dave is great to work with.

Customer service was non existent. I am a 60 yr old woman and struggled for 20' to unhook trailer while owner drove up and parked, walked by me into store and locked door behind him. I finally knocked and he was very put out because "he did not open until 10", 45 mins away.. I asked for help unhooking and he finally stomped out and helped. Wish there was another dealer in town i could use.

Dave was excellent to deal with. Highly recommended!

McGyver is friendly and professional. I have used his services many times. He is timely and informative

Vehicle was clean. However differential seal on rear axel blew out during the trip from Colorado to Texas, even though it made it to the destination without breaking down. Everything I was towing, machine and new trailer was coated in differential fluid.

Stellar service. Nothing to improve...

Thank you !

While the location was well maintained and professional it was very far away from my house. I set my reservation at a much closer location and had to pick up almost 100 miles away from me for my equipment.

N/A

Dave Carver, the business owner, was friendly and efficient with help to select the right vehicle. It was reserved 5 days in advance and was freshly cleaned and disinfected when I arrived to pick it up. The truck drove easily with no problems whatsoever. The attention to detail by the business owner gives me confidence to return when I need a vehicle rental.

nice friendly service...easy to work with

Up date uhaul computer

Dave's computer is about as slow and inflexible as he is.

No comment

The contact person was very friendly and helpful.

Outstanding service.

super friendly. helpful service

Not enough inventory. Store was a mess.

Super nice owner! Great job. Everything was perfect and we had a GREAT experience. Keep up the good work!!! Highly recommend to everyone.

Nothing all went well.

Very helpful and pleasant owner helped me with everything!

Dave is an excellent uhaul rep.

This facility was fabulous and the owner was extremely helpful!

Easy to find, spacious, clean and safe.