Will be returningtiffany L.
Customer Reviews for Move It Self Storage Atascocita
(U-Haul Neighborhood Dealer)
Pour nous contacter
Humble, TX 77396
Services dans cet établissement :
- Mon–FriDe 9 h am à 4 h 30 pm
- SamediDe 9 h am à 1 h 30 pm
Heures d'ouverture spéciales
- 9/28/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent customer service! Rose processed my rental. Her great customer service skills make me feel like making this location the one I go to from now.Holly M.
Le client n'a pas laissé de commentaire.Shaterian A.
I picked up the truck and had ants all inside the interior. I also received the truck with a quarter tank full of gas. Although I dropped off the truck without refilling the gas, I was charged over $80 for a full tank to fill up.Jared L.
The last 4 times I've rent a truck, the pickup location always changes. If you don't have the items, then tell your customer you do. Account payable: we prepay in advance on are credit card, then you did not remove the higher charge after I had a lower amount. This last vehicle was not good. I told the location about the condition of the vehicle.Bonnie G.
Lady was very helpfulMatthew R.
Le client n'a pas laissé de commentaire.Anthony N.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Kris D.
Only thing was trash left in the door side pockets. Other than that the clerks are awesome.Breggitte A.
I have no complaints!Myshanda B.
Le client n'a pas laissé de commentaire.MATTHEW O.
The associates were extremely nice and helpful! Love the fact that the AC was already set to high and that there was an aux input for the radio!Lane H.
Le client n'a pas laissé de commentaire.Nestor L.
Le client n'a pas laissé de commentaire.CARLOS R.
Le client n'a pas laissé de commentaire.Matthew D.
Le client n'a pas laissé de commentaire.Linda J.
Le client n'a pas laissé de commentaire.Aaron C.
Le client n'a pas laissé de commentaire.Kylan A.
Great job , got callback from front desk on late arrivalMICHAEL C.
Those lockboxes are not a great design - every time I've tried to use them they will not open for me. Thankfully, the employee showed up 45 minutes before the place opened and was able to get us the key and get us going. I didn't get her name but she was phenomenal and a huge help!!KARENA W.
Nothing! Everything was perfect when I arrived. The kind lady that was at the front desk was very friendly, helpful, great attitude and very professional. You all should give her a promotion.Tracy L.
U-Haul doing an excellent job!!!Tracy L.
Le client n'a pas laissé de commentaire.Vanessa M.
Le client n'a pas laissé de commentaire.Barbara V.
Le client n'a pas laissé de commentaire.JESSICA B.
Le client n'a pas laissé de commentaire.Aaron C.
Your cents per mile is really high especially when the gas that I am using I am replacingDANNY S.
Great customer service!Steene S.
Le client n'a pas laissé de commentaire.Tara R.
Le client n'a pas laissé de commentaire.Walter Thomas A.
Very great service. Would use again.Sheila H.
Very easy check-in and check out . Nothing to improve everything was great.Natasha J.
Everything was wrong there was no key for the truck they provided me. I had to pay $150 extra for my movers because I was an hour late dealing with U-Hauladria L.
Great service from Catherine.John M.
Le client n'a pas laissé de commentaire.Susanna O.
I was a bit confused about the actual end cost. The van advertised as $19 rental, but it cost me a total of $99+Gas. I rented the window for 5 hours, but returned it early and there was no adjustment made. I feel it's false advertising. The $20 is why I used U-Haul, but $99 was not planned. But it was a perfect fit for the job. The customer service agent at the store was not friendly and was rude when I went to pick up the van. â€œDo you really think 5 hours will be enough time? Because I leave at 2 pm and if you don't return by then, you will have to self check.â€ But that comment was not said nicely. The greeting was rude. As well. â€œCan I help you?â€ I said: â€œI'm here to pick up a van.â€ (I made the reservation online) She looked as if I asked for something that Uhual did have. â€œOk, I need your drivers license.â€ She did not help or offer to help check the van for the trip. I just feel, she should have already looked at rentals for the day that had been made online and was better prepared to greet customers. Just a bad start to the whole experience.Penni F.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Angel G.
Purchase additional utility dollies.Kenny C.
The entire experience was excellent. However, I was unaware of where the Dropbox was located. Until right after I dropped the key in the mail slot. Then I saw the Box on the wall. Other than that it was outstanding!Mark G.
Le client n'a pas laissé de commentaire.Eva B.
Wrote wrong mileage by 50 miles when we left. I should not need to take a photo of mileage from an honorable company. Gas was not half full. Needed to convince the drop off location not to charge $40 for mileage overage which Google maps proved my point. Avoid this U Haul location.Scott P.
Friendly staff as wellPhilip W.
Le client n'a pas laissé de commentaire.Elton R.
Le client n'a pas laissé de commentaire.MATHA P.
Le client n'a pas laissé de commentaire.Terrance W.
Customer Service was terrible, The truck was dirty, tires were low and the vehicle didn't meet my needsAhmad F.
The person working at the store was very rude and made me hook up the trailer myself. I have never hooked up a trailer before. She just stood back and told me what to do and she did not check to endure it was properly hooked up. She just took the picture and went back inside. Thankfully it stayed connected. I reserved furniture pads and a dolly. She said she didn't have any because â€œfucking UHaul doesn't give me suppliesâ€ her exact words. Since there was no dolly I had to go to Home Depot and spend $100 for a new dolly. If I had known I would have reserved at a different location. The trailer roll up door was stuck.Brandon G.
Process was easy, service was good and respectful, and location was very conveniently located. Keep doing what you're doing.STEVE H.
Revisar todos los servicios de los vehÃculosEduardo S.
Le client n'a pas laissé de commentaire.Benjamin B.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.INNOCENT N.
Le client n'a pas laissé de commentaire.MELECIO S.
Le client n'a pas laissé de commentaire.Ryan B.
Le client n'a pas laissé de commentaire.Patricia C.
Le client n'a pas laissé de commentaire.Lorisa A.
Le client n'a pas laissé de commentaire.Tremayne D.
Le client n'a pas laissé de commentaire.german F.
I will continue to utilize this location for it's great service and friendly staff!DAMON D.
Kay made the experience seamless.. I highly recommend this location.Albigence G.
When I got there no one was there so it was eating into my rental time 15 minutes of it. When I got back once again no one there so I had to self checkout. What's the point of having a store with no employee there or always gone pretty frustrating.Bryan B.
Le client n'a pas laissé de commentaire.William D.
Love the easy process and the young lady working had excellent customer service.Jourdon G.
I loved the location they treated me kind lessened what I needed for a move without a problemâ€¦I really thank y'allJoaquin S.
This location is the best in the area. Always clean, reliable, and friendly. My go to location when available! The actual uhaul customer service team is terrible. They all have conflicting information, the wait time is atrocious (I was on hold for an hour and 30min and talked to 3 people before my issue was resolved). 0 stars for uhaul customer service and 5 starts for the Move It Location.TEARRA B.
Le client n'a pas laissé de commentaire.Raymond W.
Le client n'a pas laissé de commentaire.Cheri H.
Le client n'a pas laissé de commentaire.Jacquelyn D.
Le client n'a pas laissé de commentaire.Nina W.
Le client n'a pas laissé de commentaire.Janice C.
Le client n'a pas laissé de commentaire.miguel A.
Le client n'a pas laissé de commentaire.Tom F.
I was charged for the clean-up fee when I reported the trash in the Uhaul before checking out the Uhaul.Latyanna S.
Le client n'a pas laissé de commentaire.Kalisa V.
Le client n'a pas laissé de commentaire.Michael O.
Le client n'a pas laissé de commentaire.William Y.
Rude customer serviceJose V.
Le client n'a pas laissé de commentaire.Janet B.
Le client n'a pas laissé de commentaire.JAMES B.
The representative at this location was very caring, thoughtful and professional. I would highly recommend that you raise her pay and keep her happy. She make the business go!Damon D.
I wasn't put into the system correctly or something so when I went to return my truck I had no way of doing so on the app.Ashlie B.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.Damon D.
Le client n'a pas laissé de commentaire.Kelly K.
The truck was "beat up and badly damaged" it needed an alignment badly!! The women at the desk was strange, and barely even spoke. It was just strange and uncomfortable.Dan E.
They were not there but the facility seemed safe and clean.Stepen B.
Amazing customer service. Answering all my questions and concerns. Made the process so easy for me. My only uhaul rental site now. You have a loyal customer for life.SCOTT M.
Le client n'a pas laissé de commentaire.Georgina J.
Very friendly and helpful person working there too!DWAIN P.
Le client n'a pas laissé de commentaire.Shanetta J.
My experience was perfect. Katherine was so helpful. Will definitely return for any moving needs. Thank you for everything.Edgar B.
The seat did not work to move forward or backwards (I'm 4'11â€) the door would not stay latched closed on the driver side (safety concern), the back pull down was extremely hard getting stuck at times. How to open and secure the back was not explained and not easy for a woman who has not used this before. Tire pressure light was on, when reported I was told it was just a sensor and it was ok. I stopped to put more air in the tires as one was much lower. This truck was not safe for rental in my opinion.Joelle P.
Excellent work, very respectful. Took care of my stuff like it was their own. Definitely recommend 10/10.Valentina G.
When I received my receipt upon rental of the truck, I noticed that receipt showed the fuel tank being full when it was only half full. Upon notifying Ms. Orenallis, she corrected it. After returning the truck, the receipt once again showed the truck being returned full which it actually only half full as instructed. Not sure if this is an honest mistake or a Uhaul practice hoping people do not check when leaving the facility upon renting a truck.Jeffrey C.
The representative cave outstanding service I was very pleased with U-HaulMarurice L.
Continue to provide the services you are doing. The receptionist is very friendly and knowledgeable.CAROLYN B.
Happy New YearJarvis P.