Complete customer satisfaction!Clyde L.
Customer Reviews for Move It Self Storage Atascocita
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Humble, TX 77396
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h30 pm
- Sam : 9h am à 1h30 pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Tell renters of the 5x8 trailer to put some weight in it when you are driving with it empty. It rattles a lot empty.Edson G.
Le client n'a pas laissé de commentaire.Kirby H.
The person working the desk was friendly and professional. The customer ahead of us was extremely rude and she handled it way better than I would've. Kudos to her!!June D.
All was very a very smooth process..customer service provided by katherine was awesome.. made this less stressful than what it looked like.. would definitely recommend this location..thanks for such great service..Lorenzo H.
Le client n'a pas laissé de commentaire.RODNEY R.
Le client n'a pas laissé de commentaire.JUAN B.
Le client n'a pas laissé de commentaire.ANDREW J.
Le client n'a pas laissé de commentaire.SILVIA B.
Le client n'a pas laissé de commentaire.Marcus W.
A quick and easy truck rental from friendly and informative personnel. I would highly recommend this location if a truck rental is what you seek.Walter A.
On the online check in and vehicle pick up, ok service however the information needed to get the vehicle needs to be upfront and not revealed after being in the parking lot. Most people don't always walk around with a passport in hand. And the call to a contact meant waking someone up at 8 am who was unaware it was happening.. had this been known in advance the accurate prep could have been done before sitting in the parking lot.Terrence M.
Le client n'a pas laissé de commentaire.Fini T.
Staff was very friendly and helpfulScott E.
Be customer service goes a long wayStephen W.
Le client n'a pas laissé de commentaire.ANTONIA W.
Le client n'a pas laissé de commentaire.TOMMY G.
It was perfect.Gason N.
- Very helpful and understanding that the truck I was given had some issuesDixon V.
Le client n'a pas laissé de commentaire.Freddrea L.
The young lady was extremely courteous and helpfulmaurice K.
Truck was not clean. I would think during this pandemic, that would be as important as the running condition.Edgar H.
Customer service is great. The equipment (truck) i rented was broken.ERICKA H.
If "Holiday hours," that it show both online at U-Haul as well as posted at the door. We rented theU-Haul to begin at 9:00 a.m. and were there promptly at 9 a.m. only to find the location CLOSED. In addition, the door had a printed Open lettering 9-7, and a personal sign attached to the door saying, "Back again at 9 a.m." We called U-Haul and were told that they didnt know why the location wasn't open. They tried to find us another location, and gave us one 20 minutes away! We said no, we will just have to wait, and NOT pay additional mileage. Moreover, the men we hired to load and unload our furnishings had to wait an extra hour and 15 minutes, which we had to pay for, no thanks to U-Haul! And too, supposedly, after filling in my credit card info and driver's license information online, I was assured that I would not have to show these identities to the counter person..."Saving me time," and yet I had to give her my credit card anyway. The clerk told me that their location did not have that capability! The truck was sticky inside and unclean. I lost time and I lost money!Mary J T.
Le client n'a pas laissé de commentaire.gena R.
Young lady at counter was very helpful and knowledgeable. Kind with great attitude. Will rent from this place in the futureAlan M.
The service representative at this location was very professional and informative. Ms. K. Ornellas took the time to explain things in great detail and offer additional U-Haul services. I was in and out very quickly with everything that I needed. I will definitely use Move It Self-Storage for my future needs. R, Dr. B. BellvinBennie B.
Very understanding made a mistake and they worked with me to resolve it.GEORGIA L.
Front desk staff is awesomeMICHELLE L.
Le client n'a pas laissé de commentaire.Cameron A.
Le client n'a pas laissé de commentaire.Anna H.
Where I rented the truck at your Atascocita location the ladies were very friendly I will rent again at that locationSharon M.
Everything was great loved the experience great serviceLierick Hayes R.
Horrible experience and the front desk lady had an attitude like she didn't want to work. I honestly wanted to just cancel reservation and get my money back but unfortunately we had to move ASAPRobert P.
Le client n'a pas laissé de commentaire.Hector N.
Have more trucks availableJERRY R.
Le client n'a pas laissé de commentaire.GARY M.
The supply items I ordered were not available. The cab of the truck leaked water profusely but we took it anyway because I had to move that day.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.Pashana C.
Le client n'a pas laissé de commentaire.Daphne H.
I am very pleased with the service and the vehicle at the location I used. BUT, when I go online to reserve a particular vehicle and everything seems to check out, don't call me and tell me that the vehicle is no longer available at that location and tell me that I have to go to another location. ThanksBrian R.
Clean storage plus the customer service was very kind n friendly.Thank you for your great service..john L.
My agent was VERY nice and perfesional.Mark T.
Le client n'a pas laissé de commentaire.Roland L.
I mistakenly chose the wrong size truck, only realizing this after I had paid. The representative was very patient and kind in refunding my fee and allowing me to rent the truck I really needed. I so appreciated her professional approach!Michael C.
Le client n'a pas laissé de commentaire.Willie M.
First time customer at this location. It totally slipped my mind that I was reserving a Uhaul truck for a holiday. That being said, I received a call from the office to convert my reservation from â€œstandardâ€ to 24hr share. The agent sent links to assist me for review prior to my arrival. Steps were very clear and I was able to retrieve my keys from the lockbox via assigned access code. Took a few photos, for the online assistant approval and off I went. Returning the truck was just as simple. Definitely will be a repeat customer whenever I need to rent a truck!Christina F.
Le client n'a pas laissé de commentaire.MARIA F.
Agent Kelvin Very Professional and He Executed Fast Friendly Customer ServiceRamona B.
Make sure mirrors are in working great. Refund some of the money if full rented time is not used and truck is taken back the same way it leftMelissa R.
Le client n'a pas laissé de commentaire.Mike W.
When I went to pick it up, it was not parked in the location the online login was saying. The key box was hidden on a sign 50 yards away with no explanation. The location had no one there at 1145. At 440 it had someone inside but the doors were locked and would not come to open or try to assist. The open sign was on the whole time. Worst experience ive had from uhaul BY FAR!!Patrick R.
They were very slow in getting to me, almost 30-minutes. The trailer had not been cleaned out. Had parts and some junk in it. Then when I turned it in, they over charged me. When I tried to get the invoice corrected the site was rude and hung up on me. I did call UHaul to get it taken care of but this site was very bad and I would not recommend it to anyone.Allison W.
Great ServiceLinda O.
Le client n'a pas laissé de commentaire.Kakuma K.
Quick service in and out fastSTEVE W.
Excellent customer service! Kevin was very professional I will definitely rent here againDavid S.
The truck did not have a dollyRaul B.
The system could not find the location (71446) zip code. This zip code is for Many, Louisiana. Your system says that zip code was for Hemphill, Texas. Thus is cost me extra mileage.walter C.
Le client n'a pas laissé de commentaire.Reginald C.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.NORMAN L.
The man that works there was very helpful. Awesome!!!Yvette W.
Le client n'a pas laissé de commentaire.Betty E.
Le client n'a pas laissé de commentaire.Tymeshia W.
We were shopping for a 26 ft. & they're very difficult to find. We opted for the 20 ft., just made an extra trip.John B.
Le client n'a pas laissé de commentaire.James M.
The staff was so well organized, professional, and friendly. I'd definitely recommend them!Sarah V.
Le client n'a pas laissé de commentaire.Belinda D.
Le client n'a pas laissé de commentaire.Henry C.
They were very helpful and niceConstance B.
Le client n'a pas laissé de commentaire.Yalonda N.
Fast, efficient, courteous and knowledgeable! What else do you need??Richard K.
Just wanted to express my concern on auto trailers not having a lock on the hitch.. should really be part of the trailer. Since we the customer are renting it because we do not want to purchase a trailer let alone lock for he trailerIvan V.
The truck was the most disgusting thing I have ever seen. Dog hair cigarette ashes I drink spilled all over the window dirty socks underneath the seat absolutely unacceptable. Also the keys were not left out in the lock box so we had to wait for the representative to return from lunch. Then when he returned he wanted to argue with me that it was not his responsibility to clean out the truck. I just simply walked out because I was not going to argue with him.Amy R.
Make sure to point out not to drop the contract and key before signing into the website. I read the sign after doing so. It was already too late. ;-)Stamatia Z.
He mentioned we weren't supposed to return it there but on the phone the representative told me I could take it thereAudrey A.
No suggestions for improvement since I received excellent Customer Service.Timothy T.
Kevin is a great customer service representative!Paula S.
1. Dolly for appliances was advertised in website but not available in the store. 2. Neither the truck's loading area nor the cabin were clean. Cleaner people would feel more comfortable. 3. Door in the driver side had a funny noise while drivingEdicson L.
Le client n'a pas laissé de commentaire.John W.
Staff is super friendly!Elisha M.
Le client n'a pas laissé de commentaire.Frances G.
1) I've been to this location three times. Each time the door is locked and no one is in the store during posted business hours. Makes planning a move very hard and frustrating. 2) when I picked up the trailer I was met with heavy resistance and an attitude because I wanted to pick up the trailer too close to closing time. 3) the customer service rep never took his Apple headphones out of his ears while assisting us. 4) we ordered moving blankets and didn't get them. When I tried getting a refund from this location, he refused to help me and said only UHaul can issue refunds, which I confirmed with UHaul is not true. 5) the trailer we rented had bad wiring that was causing a fuse to break on our vehicle, taking out lights on the entire trailer and tail lights on the left side of the vehicle. Replaced the fuse, and it tripped one minute later. Not safe.Ivan M.
While they had some hiccups with their internet when we showed up to pickup our UHaul, the employee was very professional and friendly from the moment we walked in.David H.
Le client n'a pas laissé de commentaire.Disha A.
Le client n'a pas laissé de commentaire.CARL S.
I wanted to know if 25 $would be would be taken of the total balance for leaving the truck clean as well as for sweeping the back, asking because I seen a paper that said if the box was to be swept and be cleaned 25 $would be return.Carlos G.
We did web check in and I specifically requested to use a different method of payment and wanted to use my credit card because I forgot it at home. I was supposed to be contacted â€œwithin 48 hoursâ€ to complete my transaction from U-Haul but I was automatically charged to the card on file regardless of what I said. You have overdrafted our checking account thanks to this. As I said I just needed to give my credit card info but no one ever contacted me they just charged my debit card on file. Not happy at all!! Thank you for the overdraft fee! Why do this online check in if you don't pay any attention to what it says?? Waste of time. U-Haul evidently just wants it's 20 $fee to go through an agent to get it right!Darrel C.
All was perfectSHEREE B.
Very seamless experience. Excellent customer service!Teresa B.
Must say Amber was superb and professionally helpful in every way.Shelmadine M.
Le client n'a pas laissé de commentaire.Micelle H.
I received the truck with a sticky substance in part of the cargo area. Other parts had garbage, mayo packets, and pieces of broken glass. Maybe this was a one off but all truck cargo areas should be inspected in between rental to assure the area is clean and ready for the next customer to use.Silverio A.
The truck had clearly been used and not cleaned or inspected by Uhaul afterwards. I went inside to get my key after I did mobile check in and showed my phone to the guy at the counter but he demanded my license, never said please or thank you once. Not even have a nice day...zero customer service.Denise S.
Le client n'a pas laissé de commentaire.marty B.
Kevin was greatBILL W.
You need a question about scheduling. UHaul website scheduling stinks. They overbook every reservation. We reserved a 15 ft UHaul but were called as we were on our way to get it. Then they booked us for a 10ft one. Come to find out it was double booked too. Thankfully someone cancelled and we were able to book the original 15 ft. So I would rate your scheduling an F!! The lady that handled the paperwork at the location was amazing and very helpful. If not for her we would been out of luck today!Henry T.
There was mistake with my charges. I was charged for 3 days when I only had the uhaul for 2 days. I contacted uhaul and filed a dispute. I was told someone would reach out to me once the correction was made on 2 separate occasions. No one has called me back. And now I'm going to have to dispute the late fee if they don't call me today. I am not paying until my bill is corrected.Tiffany J.