Le client n'a pas laissé de commentaire.Nicole L.
Customer Reviews for Moving Out
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hagerstown, MD 21740
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
7h am à 12h pm / 1h pm à 5h pm
- Samedi :
7h am à 5h pm
- Dimanche :
Heures d'ouverture spéciales
- 12/2/2021 - 12/24/2021: 8h00 am à 4h00 pm
- 12/25/2021: Fermé
- 12/31/2021: 7h00 am à 2h00 pm
- 1/1/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Crystal L.
This was literally the best uhaul place I have ever seen or used before the gentleman was kind and understanding to the situation I was in trying to help an elderly woman get out of her apartment in a very short amount of time and things didn't go as planned he was very understanding about the whole situation I would definitely recommend this site to anyone. On top of that they had like a yard sale set up in the waiting area with really good prices and things. Couldn't of asked for a better experience!MARSHA P.
Le client n'a pas laissé de commentaire.EVA G.
Had to U-Haul rentals this weekend both of them were perfect employees were great site was awesomeJAMES C.
Best uhaul experience ever smooth no issuesJAMES C.
Swept sand out of the box three times. Every time I opened the overhead door more would fall out on my stuff. Then, as I was preparing to bring the vehicle back, I started the engine and decided to sweep the box out one more time to addressed a cleaning fee. The door shut behind me and the door locked. An hour and 155 $dollars later I was on my way. A crappy way to end an otherwise blah experince.Matthew C.
No. Everything was greatBRENDA M.
I stopped in rented at 20 ft truck on Saturday @9;30 a, got the key for the truck. Said i would be back with my brother to get the truck. arrived back @1 pm no truck. They made a new key and rented the truck out. all they could do was say sorry for the inconvenience. ended up finding me a 15ft on SundayJEANNA C.
Clean the truck cab and don't double charge! Train your employees before you set them loose.KATHERINE H.
Friendly and helpful employees.JOHN L.
Le client n'a pas laissé de commentaire.MELISSA W.
Le client n'a pas laissé de commentaire.ROBERTPRESTON D.
Le client n'a pas laissé de commentaire.JARED P.
Le client n'a pas laissé de commentaire.Christian S.
Fantastic service the best uhaul rental experience I've ever had and I own a moving company so that's really saying alot! Will be doing business again! Amazing serviceJOSEPH R.
Le client n'a pas laissé de commentaire.Steven W.
Very FriendlyLuis D.
People there are very friendly and nice, willing to walk the extra mile to get the job done.DAVID B.
Le client n'a pas laissé de commentaire.Lisa W.
Smooth, no issuesAlan J.
Le client n'a pas laissé de commentaire.Diorkis R.
The phone check-in and check-out option needs to be simplified. Website is a bit outdated.BRETT L.
This has nothing to do with the location but this is for corporate. I am a event promoter I have been using uhaul to move my stuff to events for 4 years now and it pisses me off that I have to fight to get the rental for more then 1 day I need to rent a 26 foot truck for a week but your system will only let me do 1 day This is stupid and needs to be changed sometimes someone needs a truck longer them a day and the fact I have called corporate and got no changes and then had to go to the location to tell them to mark it out for a week or they will just not get it back makes things hard change this or I will he finding another way to get my stuff to events when I go to put in the reservation it needs a option for extended rentalsJOHN J.
Notify me as to the unavailability at the preferred and reserved location and let me decide if I want to change pickup locations. I was switched to this location without prior knowledge nor correspondence. I was just emailed that it had been switched. Not good.david G.
Close to home Very Nice and Helpful employees Good equipmentThomas M.
Le client n'a pas laissé de commentaire.EUGENE E.
Le client n'a pas laissé de commentaire.Donald V.
Way too complicated to return a vehicle. Took too long to take all those pictures. Truck was good.Laurel G.
The gentleman working at pick up and drop off was great! He was very polite and took care of all my needs and made the whole process simple!CASSANDRA R.
Le client n'a pas laissé de commentaire.Kayla M.
Le client n'a pas laissé de commentaire.TIARA M.
Le client n'a pas laissé de commentaire.Brian W.
Super friendly and very professional, would highly recommend and will definitely do business with in the future.JEREMY S.
Le client n'a pas laissé de commentaire.SARA S.
I rented a truck from this location and clearly told the person who answered the phone I wanted it for one days rental meaning 24 hours. Instead they made it for 12 hours expecting me to return the vehicle at 4:30 in the morning, that was plain down stupid. Will not return to use this sight again.JONATHAN L.
I reserved a 15-foot truck a week in advance for my move. Upon pick-up, the employees did not see me in the system. After talking to customer support for an hour, I found out uhaul lost my reservation. This location nor any surrounding locations had a 15-foot truck. I was forced to settle with a 10-foot truck. I also paid 200 $for 2 hours for movers to assist and due to the negligence at uhaul, i was an hour late and the movers could only assist for an hour. At the end of the hour, they already packed the 10-foot truck full, forcing me to double my mileage and finish the heavy lifting myself. The employees at this particular location were fine, but after this experience with my reservation getting lost and all of the extra costs and inconveniences that came with it, I will NEVER be a returning customer. Moving is hard enough, don't guarantee a rental for your customers when you can't.KALEB R.
Staff explained nothing about the rental process, said i only had 3 hours and had to be back for the next person or they would not rent to me. Upon my return (which was rushed) they could not provide me a receipt. Said I would have to return Monday. Also could not adjust my estimated mileage and actual mileage upon completion. Terrible experience with staff, gentleman just seemed bothered to be at work.ELIZABETH P.
Le client n'a pas laissé de commentaire.Christina M.
Was very easy & sufficient. Counter person was very pleasant.JOYCE S.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.JAMES C.
Le client n'a pas laissé de commentaire.SANDRALEE W.
Le client n'a pas laissé de commentaire.Meggin H.
I had no problems with the truck. However, the staff could use a refresher course in customer service.Rashika O.
Le client n'a pas laissé de commentaire.carolina R.
Le client n'a pas laissé de commentaire.ROBERT M.
the attendant was quick and efficient. Very pleasant.JAMES J.
Excellent service à la clientèleRussell M.
Le client n'a pas laissé de commentaire.JASON S.
Le client n'a pas laissé de commentaire.KEVINDECATUR K.
Le client n'a pas laissé de commentaire.Takia C.
Le client n'a pas laissé de commentaire.REBECCA G.
Best service we have ever received from uhaul. We did find a small hole in the top of the truck though.Phillip K.
Very smooth and easy to rent at this locationMATTHEW S.
Le client n'a pas laissé de commentaire.JONATHAN D.
Le client n'a pas laissé de commentaire.EDWARD S.
Le client n'a pas laissé de commentaire.CARLY R.
I would really rather have a person there to answer questions instead of checking in and out with an app.Darren H.
Le client n'a pas laissé de commentaire.Bryan S.
Just keep the good work by talking to clients with full respect as all the people I met in both stores given me the utmost treatment I have ever had b4. Thank u all n really appreciatedMELVIN D.
Initial information on line noted location on S Potomac St; subsequent info via text showed Frederick St. the latter is correct; location is no longer on S Potomac. Please correct information for future users.Caroline B.
great people, they were very welcoming and helpfulJean R.
Le client n'a pas laissé de commentaire.Joao S.
Le client n'a pas laissé de commentaire.John H.
The location was great and the person there was very helpful.Nathan P.
Rates can be cheaper with everything overall.Irene M.
It was a smooth transaction and everything went well.PHILIP D.
Le client n'a pas laissé de commentaire.Jing Jing Z.
My experience wasn't bad with the location. The issue was I requested a particular location and there was no truck there. Then they told me it was at another location sent me there. The location was closed. Then finally I called and someone told me to come to the next location. The issue is I have used uhual multiple times and the way roys quality car care treated me with uhual service was horrible and they were not helpful. I should not have to drive around for a hour trying to pick up a truck I reserved and this is the second time it has happened to me with your company. I will not be coming back.Stephanie S.
The air conditioner would only blow through the defrost and the tire monitor was not working on one of the tires. I tried to drop off at 5:15 when they closed at 6 but they were closed when I got there. Luckily I could do mobile drop offJustin R.
Very helpful!Quinn B.
Le client n'a pas laissé de commentaire.Gabrielle J.
Le client n'a pas laissé de commentaire.Eugene F.
Le client n'a pas laissé de commentaire.Cindy R.
Key box was on the back of the sign. I had trouble finding it even with the picture provided. The lock would not open. It took 10 minutes of us being on hold with the customer service number while my husband jiggled the lock before he finally got it open. BTW, no one ever answered on the customer line.Leigh J.
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