I had exceptional service and rental van, can't think of any improvement thoughts at this time. Thank you for your service.
Fatina Hill
Customer Reviews for Moving Out
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Staff were knowledgeable and helpful! Equipment was in great shape and fairly new. Super fair pricing and great service.
Brian FullertonGas wasn’t on half way
rayqwon sandersCustomer support needs more training. Made multiple calls to get issue resolved and kept getting transferred to new reps. Ended up loosing 3 hours of my time that I still paid for just to have the same issue at the time I had to return the rental. Worst customer service ever!
Karla Arellano GonzalezUpdate locks and or put a lil roof over lock boxes so that the locks are not in the weather.....it took me over an hour to get the app to work and then once it finally worked, the lock was rusty and I had to have my dad come mess with the lock cause it didn't matter what I did , it wouldn't open. And he even had a bit of an issue getting it open also. But other than that. Whole rest of the experience was good. Cust Serv rep was awesome and very helpful on the phone. Return was easy.
Crystal MileskyI think there needs to be a better way of picking up a U-haul truck, the mobile app process is not friendly at all and either needs to be tweaked so it is, or it needs to go away because that whole process was terrible. It took me longer to check-in than it should have for me to start my moving journey
Tozanee SmithWindshield wiper needed replaced. We mentioned it and the staff didn't offer any kind of solution, only a "I'm sorry." Very difficult to see to drive. The inside of the cargo area was not swept clean. There were still things in the cargo area including a baby bottle and a pair of underwear to name a couple of items left behind.
kathleen whiteVery friendly and helpful staff. Easy in and out process
Andrew LupoldAgent very polite, professional and helpful.
sherry lescalleetI had no idea I needed to use the app and check out prior to putting the keys in the box. Please add a sign that says to do that before dropping the keys off
Veronica FurukawaThe Person at the desk was very friendly and accommodating
jason priceVery respectful and helpful. Thanks guys keep up the excellent service
CHARLIE COOPEREverything was perfect...awesome customer service...I even received a Xmas goody bag...will use them again if needed...
Roy LenjoskiThe woman who checked me out was very helpful and knowledgeable. Great experience
Meredith LawsonNot sure since I didn't have any problems that needed to be address or fixed.
jackie peloquinNo complaints, it was a very pleasant experience, very helpful, thank you, my next move will be with your company,
andrew tresseltI received a Christass gift😊👍
christian nguriGreat customer svc, very helpful, but I somehow ended up with someone else's printed contract in my folder. I have it in my email though. Their info showed my selected drop off location did not accept drop offs...this turned out to not be the case when I called.
Andrew JohnsExcellent customer service.
Joanne BrownThe last rental was terrible the truck felt like a safety hazard to rent. If I would've had the opportunity to not drive it I would've taken it in a second. I called the main number to voice my concerns and they were completely unhelpful suggesting that I not drive it and wait until the location was open. Obviously if that was an option to wait I would've done that rather than waste money on a terrible truck.
Tracey TostanoskiThe staff are friendly, courteous, and speedy. I've never had a bad experience with this location and I plan to use it again in future.
William HeyserMaybe the next time a husband and wife come in there we don't have a huge man standing way off in the back staring at us , until we finished with the checking truck out it felt very intimidating and it felt kind of racist.
Eugene FieldsThe staff are wonderful, always very helpful, and the location is very convenient.
William HeyserI was happy with the truck. There was not dolly as requested. Unsure if that amount will be credited. If it was there or if it is credited back rating would've been excellent.
Tracey TostanoskiEverything went so smoothly! Great staff too!!
Kathleen GilkeyWas given the wrong trailer. I asked for a trailer for pulling a car. The trailer they put on my truck was to small and only had a 1 600 lb tow ability. I did use the trailer to help move other stuff. However I must still find away to tie a Chevy spark to my son's new home.
Elizabeth SagerLook at the uhaul to see if it is clean or not. There was a pile of lube in it.
Tyler KachelriesLoading ramp on brand new truck was much too short!!! Very difficult to walk up empty handed and using a dolly to go down is dangerous. Ramp was only about 6-8 feet long. Trucks I have rented in the pas had much longer ramps and were easy to use. Please install back up camera on new trucks.
Joseph GladkowskiNot very professional
Jessica InsleyNothing. Everything was good, & Janiya was amazing.
Christian BacigaluppiI reserved a van, and didn't get. They put me in a box truck that smelled like a hoarders house. The window was broken, truck in poor shape, had a bad miss in the engine.
Tina TrieshEverything was reasonable in price and quick service
jesse beaverLocation was fine. Process was terrible. Will never recommend uhaul ever. Cost was high.
Mark GarnandI can’t think of anything I was very satisfied
Maria DianeWE use uhauls almost daily for our business. The graffiti on the uhaul doesn't look good sitting in insureds driveway.
Shelly PittmanA more simple & quick online return process would be great. Especially for many who are tech impaired.
lynn danielleThe girl who took care of us was AMAZING! The first truck we got had an issue with the ignition and I literally couldn't make it work, she got us another truck! Also, you should fix that ignition.
Adeline NardiPut the $164 that's owed to me back on my card please.
John MooreThe brakes on the truck desperately need serviced. The ramp was completely unusable so we had to load everything up into the truck without wheels. The seatbelt for the passenger was shoved under the seat so we had to spend time digging that up. This truck needs work before its used again.
Kaitlin RomeroRabais pour les membres des forces armées
Alexandra RyderThe staff was very gracious and helpful the truck I rented was above and beyond
scott breedenFirst time using this rental location - very impressed
Michael CainTruck was old, had over 150 000 miles. Truck was dirty inside and out.
Stephen CareyWell overall I can say the truck didn't break down or anything on me. It was easy to drive despite me being a little nervous driving something bigger than my VW Jetta lol. Only thing was the last person left the inside completely muddy. Neither them or U-Haul wiped it down. Also the service tire pressure monitoring system was on and I even had to put air in a tire. Supposed to been 80psi, it was under 50! But I won't knock em. Got me where I needed to be the whole rental period.
Tiffany RobinsonThe truck felt a little shaky like it was going to break down on me .
Tamara BowieExcellent customer service and communication definitely will use and recommend in the the future
Melissa SarberCharged for 2 days when only reserved and used one . Now they're telling me to pay again just to get what was supposed to be refunded . Ridiculous
diana delgadoFix the driver side door. Air rushing in due to faulty top of window frame. Frame seal not touching body.
JOHN CANGEMIFast, Friendly, and reliable. Only Site I use to get my Uhauls
Eva GillardThe agent was very knowledgeable and patient
ray williamsLady at customer service was very helpful with everything. She even helped me find another location for storage when she didn't have any available
Alwyn TaylorIn the future, I think you could tell customers there is another U-Haul on the same street within 1-2 miles of each other.
Stacey Wolfethere was a little broken glass in the truck but not a big problem
tim sneedMake sure all tires have correct air pressure. My right rear tire needed air on my rental.
kirdell woodyard