Customer Reviews for Moving Out
(Concessionnaire U-Haul dans le voisinage)

61 évaluations

261 Frederick St   Hagerstown, MD 21740

(301) 714-0431

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(301) 714-0431

261 Frederick St
Hagerstown, MD 21740

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

People there are very friendly and nice, willing to walk the extra mile to get the job done.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa W. 
Évaluation :
5

Smooth, no issues

Alan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diorkis R. 
Évaluation :
5

The phone check-in and check-out option needs to be simplified. Website is a bit outdated.

BRETT L. 
Évaluation :
5

Awesome

Brenda M. 
Évaluation :
5

This has nothing to do with the location but this is for corporate. I am a event promoter I have been using uhaul to move my stuff to events for 4 years now and it pisses me off that I have to fight to get the rental for more then 1 day I need to rent a 26 foot truck for a week but your system will only let me do 1 day This is stupid and needs to be changed sometimes someone needs a truck longer them a day and the fact I have called corporate and got no changes and then had to go to the location to tell them to mark it out for a week or they will just not get it back makes things hard change this or I will he finding another way to get my stuff to events when I go to put in the reservation it needs a option for extended rentals

JOHN J. 
Évaluation :
3

Notify me as to the unavailability at the preferred and reserved location and let me decide if I want to change pickup locations. I was switched to this location without prior knowledge nor correspondence. I was just emailed that it had been switched. Not good.

david G. 
Évaluation :
5

Close to home Very Nice and Helpful employees Good equipment

Thomas M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EUGENE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald V. 
Évaluation :
5

Rien

BARBARA C. 
Évaluation :
5

Way too complicated to return a vehicle. Took too long to take all those pictures. Truck was good.

Laurel G. 
Évaluation :
5

Nothing.

Erica M. 
Évaluation :
5

The gentleman working at pick up and drop off was great! He was very polite and took care of all my needs and made the whole process simple!

CASSANDRA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIARA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Super friendly and very professional, would highly recommend and will definitely do business with in the future.

JEREMY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA S. 
Évaluation :
1

I rented a truck from this location and clearly told the person who answered the phone I wanted it for one days rental meaning 24 hours. Instead they made it for 12 hours expecting me to return the vehicle at 4:30 in the morning, that was plain down stupid. Will not return to use this sight again.

JONATHAN L. 
Évaluation :
1

I reserved a 15-foot truck a week in advance for my move. Upon pick-up, the employees did not see me in the system. After talking to customer support for an hour, I found out uhaul lost my reservation. This location nor any surrounding locations had a 15-foot truck. I was forced to settle with a 10-foot truck. I also paid 200 $for 2 hours for movers to assist and due to the negligence at uhaul, i was an hour late and the movers could only assist for an hour. At the end of the hour, they already packed the 10-foot truck full, forcing me to double my mileage and finish the heavy lifting myself. The employees at this particular location were fine, but after this experience with my reservation getting lost and all of the extra costs and inconveniences that came with it, I will NEVER be a returning customer. Moving is hard enough, don't guarantee a rental for your customers when you can't.

KALEB R. 
Évaluation :
1

Staff explained nothing about the rental process, said i only had 3 hours and had to be back for the next person or they would not rent to me. Upon my return (which was rushed) they could not provide me a receipt. Said I would have to return Monday. Also could not adjust my estimated mileage and actual mileage upon completion. Terrible experience with staff, gentleman just seemed bothered to be at work.

ELIZABETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
5

Was very easy & sufficient. Counter person was very pleasant.

JOYCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRALEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meggin H. 
Évaluation :
3

I had no problems with the truck. However, the staff could use a refresher course in customer service.

Rashika O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carolina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
4

the attendant was quick and efficient. Very pleasant.

JAMES J. 
Évaluation :
5

Excellent service à la clientèle

Russell M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVINDECATUR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takia C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

REBECCA G. 
Évaluation :
5

Best service we have ever received from uhaul. We did find a small hole in the top of the truck though.

Phillip K. 
Évaluation :
5

Very smooth and easy to rent at this location

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLY R. 
Évaluation :
3

I would really rather have a person there to answer questions instead of checking in and out with an app.

Darren H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan S. 
Évaluation :
5

Just keep the good work by talking to clients with full respect as all the people I met in both stores given me the utmost treatment I have ever had b4. Thank u all n really appreciated

MELVIN D. 
Évaluation :
5

Initial information on line noted location on S Potomac St; subsequent info via text showed Frederick St. the latter is correct; location is no longer on S Potomac. Please correct information for future users.

Caroline B. 
Évaluation :
5

great people, they were very welcoming and helpful

Jean R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joao S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

The location was great and the person there was very helpful.

Nathan P. 
Évaluation :
5

Rates can be cheaper with everything overall.

Irene M. 
Évaluation :
5

It was a smooth transaction and everything went well.

PHILIP D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jing Jing Z. 
Évaluation :
1

My experience wasn't bad with the location. The issue was I requested a particular location and there was no truck there. Then they told me it was at another location sent me there. The location was closed. Then finally I called and someone told me to come to the next location. The issue is I have used uhual multiple times and the way roys quality car care treated me with uhual service was horrible and they were not helpful. I should not have to drive around for a hour trying to pick up a truck I reserved and this is the second time it has happened to me with your company. I will not be coming back.

Stephanie S. 
Évaluation :
3

The air conditioner would only blow through the defrost and the tire monitor was not working on one of the tires. I tried to drop off at 5:15 when they closed at 6 but they were closed when I got there. Luckily I could do mobile drop off

Justin R. 
Évaluation :
5

Very helpful!

Quinn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy R. 
Évaluation :
4

Key box was on the back of the sign. I had trouble finding it even with the picture provided. The lock would not open. It took 10 minutes of us being on hold with the customer service number while my husband jiggled the lock before he finally got it open. BTW, no one ever answered on the customer line.

Leigh J. 
Non les évaluations ont été soumises pour cet établissement.

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