Truck (cab) was full of garbage (fast food / drinks). There was still boxes and trash in the box of the truck. The furniture dolly we pre-ordered was not there. We spoke to the location about the trash, boxes and missing dolly and there response was "not our problem, we don't clean them".
Jamie L
Customer Reviews for Mr C's Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I request a dolley and pay 10 dollars more for the request, they did not have one available and they still charge me for the dolley smh, they add extra 65$ more to the final check without letting me know what was the reason. I will never use UHaul again, will prefer to go and rent with enterprise.
Enrique QRude staff, not very helpful. Made me waste at least half the day that I needed to load the truck because they didn't know Uhaul sent me there to pick up the truck.
Berner SThe truck broke down the first day. We sat hours waiting for repair maintenance to arrive only to tell us hed have to talk to boss. After a few more hours of waiting, they told us to go to a motel and would switch trucks the next day. Not only did we sit in a parking lot all day, we had just filled the truck with gas only to let it sit and then have to fill new truck the next day. Very disappointed. Very frustrating. Then to top it all off, I got charged $500 more than it was supposed to be. So I lost a day on the road, a tank of gas, and charged too much. I wont be recommending them.
Crystal SThe place was great. But the uhaul reservation process was a nightmare. ONLY the Uhaul app experience was the nightmare. MrCs was great though.
Mario PThis location was very unprofessional and unprepared for me. I was just glad I had a truck to use that day but there was a lot of hiccups to make it happen it was not smoothly. I still feel like I got overcharged and need to call and find out about that.
laura jTruck was dusty on the windshield with small crumbles of Pizza inside the cabin. Slightly dusty on the floor of the cargo area.
LUIS CExcellent service
Maria GCost was expensive
Louisa AThe location was very helpful.
Francisco DThis facility was clean and the employees very helpful. I will definitely rent a UHaul from this facility again
Mark MWe were charged twice for our UBOX delivery. Then we rented a 10' truck once it got there to transfer to our public storage and were then charged when we gave a Uhaul VIP certificate. The whole uhaul experience was tragic.
TRICIA PThe staff was great and very helpful
Mark MRichard went WAY out of his way to help me, and I cannot say enough nice things about him. However, Uhaul's computer system is clearly a mess. I had problems in IL and CA. Uhaul was also not clear about how/where I was unloading my U-Boxes. But I have no complaints about this location, just about Uhaul's system.
MELISSA MNothing! the service was amazing! The staff was very helpful, efficient, and receiving!
JULIAN Gawesome service, one of the best experiences I have had. I will Rent from this location again, great job Uhaul.
MARK MThe staff at Mr C's was wonderful and very professional, one of the best experiences I've had with u Haul. the staff offered soda and cookies for my daughter, and water for myself. they even had a grab bag of toys, and my daughter got a water pistol.couldn't ask for a better experience, great job u-haul on this dealer
mark mNothing it's good the way it is .
EVELYN Pnot a thing, the people at Mr C's towing are wonderful and very helpful. this has been the most pleasant experience I have ever had, mark the manager is fantastic, if only all u Haul dealers were like this one U Haul would make more money than they ever have
KIM GI did not know I could pick up a rental truck at this (off Firestone Bl near Otis 323.307.0621) location. I'll share the info and come back for more. They also have storage pods available. I liked that I was able to drop the truck off after hours. My move was local and I didn't want to drive the truck home and clock on more miles. Great job guys. Daniel
DANIEL Mall went well.
EDWARD MExcellent customer service from Mark. A real pleasure doing business with. Would definitely use again.
DAVID PBest Haul experience I have had! Equipment was ready and the truck was perfect.
RICHARD GMark and his crew were very knowledgeable and helpful.
GREG SNightmare, never again rented a 17 foot truck online to move. done the walk around at pick up and return. signed off on it and closed the rental. Did get paper work because done online. got called 2 hours later by the manager that the truck was damaged. That's when the nightmare began
Miguel RMark's friendliness really stuck out.
louis gGreat Customer Service!
RAMON FThe representative was hurrying me and the computer couldnt process my order correctly.
JOAQUIN HEverything was perfect the employees were very helpful the truck worked perfect and the pricing was the best part
ALEJANDRO PPlace was had the worst customer service worst experience in my life
NORMA Rlocation is a bit hidden and it's a tow company,, quite unusual.
PATRICK Hthe man in charge he was outstanding i will re commend this person he is great an very helpfull he is a 10+ thank you ivan leiva
IVAN L