Customer Reviews for Mr Mingo
(U-Haul Neighborhood Dealer)

40 évaluations

3111 S Mingo   Tulsa, OK 74146

(918) 770-0888

Heures d’ouverture

  • Mon-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(918) 770-0888

3111 S Mingo
Tulsa, OK 74146

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Two issues with Mr Mingo location. First, a little more detail about the virtual pickup. It was not clear where the key box initially is located on the side of the store. Second, a homeless person was living in the back of the truck. I opened the back door to confirm the pickup condition and found trash and an aluminum pan willed with paper ash. the box smelled like smoke.

John Crouch 
Évaluation :
1

We picked up the truck and got a call the next morning telling us we basically stole the truck because the location did not dispatch the truck at all because the truck was not ready to be dispatched. Before we left the location we asked multiple times if there was anything we needed to do because usually there is and he said no just return the truck with the same amount of gas it has in it and handed us the keys after checking our reservation off my phone. We did not get anything to do the online check out where you take the photos until the next morning which I'm glad I took photos on my phone before leaving because the truck was damaged and the photos the location had for it did not show any damage. The truck reeked of cigarette smoke and there were ashes all in the drivers floor board with cigarette's and we had to clean that out, it was also dirty and still had stuff in it from the previous renter. I e used uhaul many times and have always had a wonderful experience but this was definitely not a good one unfortunately.

Jonathan McCaslin 
Évaluation :
3

The vehicle was about about empty. Before I could even leave the lot, I had to put fuel in it. The credit that I received back does not compensate for current gas prices. I put in $50. Used about 1/8 a tank and got $22 credit. Should have been about $40 based on the gas gauge.

James Bygland 
Évaluation :
1

First of all could not find where I was suppose to drop it off. Had to ask someone. No sign or anything. If my husband would of not been with me I would of not dropped it off at all. Sketchy area.

Roger Langston 
Évaluation :
2

This place was very hard to find. It's a convenience store. There were no other trucks there and the signs that say U-Haul were small and very hard to see. The man inside the store did not seem to care at all that we were trying to return the truck.

Mark Sharp 
Évaluation :
5

Very nice folks.

George Taunton 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARK FALK 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DOUG DAVIDSON 
Évaluation :
1

The whole gas station/uhaul center did NOT work out for us. The gas station employee was so confused and told us so many wrong things, and made it so hard for us to get this vehicle. I can tell he's a good guy, and is actually trying to do his job well. Uhaul, you may be trying to save money by reducing employee overhead, but this is not the way. Having an actual uhaul employee possibly on site would be far better. If I can't get my truck from a dedicated uhaul site the next time i'm moving, I'm going to use a different company.

Alex Cossey 
Évaluation :
3

Our original pickup location couldn't find the keys for the vehicle and didn't start to problem solve until we arrived. They also had a 20' truck when we only needed a 10'. Not happy that the order is changed based on what they have vs what the customer requested. We were only moving a bedroom and didn't need to waste gas or time trying to maneuver a larger vehicle. Luckily the place they sent us to had smaller trucks. The guy was nice and helpful. Assisted us with the transaction and sent us on our way.

Diego Arredondo 
Évaluation :
1

THE DROP OFF LOCATION WAS IN A VERY SCARY LOCATION AND VERY UNPROFESSIONAL

PATRICK STEWART 
Évaluation :
1

Location is a gas station in the hood. No drop box, no personnel on site. I had to leave the key with a reluctant gas station cashier. Sketchy.

Myles Mcmanus 
Évaluation :
2

This location is filthy and I was asked to help lift the trailer off the hitch. I did not feel safe here. The man was nice enough but has no business manner. He didn't want the invoice for the roadside assistance service so I hope it was properly handled.

Rose Wilkerson 
Évaluation :
2

The check did the money part of transaction fine But when it came to issuing out the truck. He said he did not have time and left When I went into the store to ask a question about the equipment and where can I park my car. he was in the back room watching TV They had no office equipment so I had to use his dirty phone to sign for this transaction. I personally would never go their agan.

Sharon Alexander 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Keener 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Whitener 
Évaluation :
2

We originally wanted to pick up from the 51st and Mingo/HWY169 Center. Got a call letting us know the only truck we requested was at 31st and Mingo. My spouse drove by the 51st location the day before and they had plenty of the size truck we were looking for. Not sure why we were redirected, but it was inconvenient to say the least. This place was sketch at best. Not sure if the clerk even spoke full English.

MICHAEL KENNEDY 
Évaluation :
1

Horrible experience will never use U-Haul again!

ANDREW MALOY 
Évaluation :
1

The truck was very raggedy and broke down twice I had to wait for hours and was very inconvenient

Sharita Howard 
Évaluation :
4

Seems like the counter guy was surprised when I got there at the appointed time. He had to call someone who then made me go through a fairly extensive check-in, and this was after I had done everything on line to avoid a big process when I picked up the truck. That being said, after the initial confusion, the people were helpful and courteous, and the equipment was excellent.

Bennie Primeaux 
Évaluation :
1

This was not the location I selected to pick up the truck. My husband went to the location I had selected, and they sent him to this location. This location is in a bad part of town. They made him talk to someone on the phone to pick up the truck (in a dirty gas station, after someone else had been on the phone, in these Covid-19 times with no disinfectant in between uses). Not a good start to the experience.

DAVID PETERSON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TODD CLARK CASH 
Évaluation :
1

Absolutely disgusting store in a bad part of town.

JAMES WILCOXSON 
Évaluation :
1

Very rude individuals

Candace Campbell 
Évaluation :
3

It was a convenience store/Uhaul drop off. Where to leave the key was not clear. I should have Used self check out (More instructions) but did not think I had to since the location was open. The person on duty was annoyed by where I parked. We returned the truck clean, with more gas than required and 2 days early, there was no one to direct and not obvious where we should have parked. I will use the 51st & 169 drop off next time.

Susan Boyd 
Évaluation :
2

Very weird. The store is a convience store with a U-Haul parking lot. The tranaction was by telephone and required that I had a cell phone. I picked this location so that I could have the assurance of talking with a human that could hear my concerns. U-Haul states that all trucks are wiped down for cororna virus. Did not look like it. The truck had a crack in the windshield, check engine light on, and one blanket had been used as a spray paint shield.

Edward Parker 
Évaluation :
1

The owners of this convenience store did not seem to know how to check out OR in the equipment. Checkout entailed the owner calling someone on phone and handing me his phone. Other person on line took 40 min to finally get me checked out. Checking trailer back in was just as troublesome. The clerk at the store just told me to cal uhaul; he didnt look at trailer, and was helping customers in his store; no one else to help out on lot. The numbers listed on the contract for Mr. Mingo were not working or not accepting calls. Finally got a customer service rep on phone the next day to help me straighten it all out. The trailer had a substantial dent on the left side fender when I picked it up. The check out clerk just said since I told him, he would be my "witness." This dealer seems completely un qualified to handle uhaul as a side business.

George Kritikos 
Évaluation :
2

When I arrived they had no record of my reservation. It took over an hour to get the uhaul once I got there. It was not cleaned and one of the tail lights was out.

Alicia Zelsnack 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anita Draper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jordan evans 
Évaluation :
1

Clerk was unable to provide a receipt of rental return. There was no one available to inspect the unit or unhitch it from my vehicle.

Edward McKinley 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dorothey Stout 
Évaluation :
4

Nothing. Just keep doing what you’re doing.

jack robbins 
Évaluation :
1

This is a convenience store. The man did not know I had a reservation and was not prepared. Did not know how to complete my order and had someone on the phone complete it. This also was not the pickup location I requested.

Phillip Runyon 
Évaluation :
1

It took an hour for this individual to get my pre-scheduled rental. He had inadequate training and lack of technical proficiency which caused an extreme delay. His lack of professionalism and lack of urgency put a sour taste in my mouth towards U-haul. However, the trailer was in excellent condition and towed very well. Based off of that, I would use this service again but from a different location.

drew heginbotham 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KARA RODRIGUEZ 
Évaluation :
1

There was utter confusion by the staff on the process of picking up my rental. There was no one there certified to check my connection or hitch despite what they told me when I was making a reservation. This was one of the poorest experiences in my life with a company. A complete let down.

Jay Adams 
Évaluation :
1

He charged me for Insuarance and I had declined.

wycliffe amukonyi 
Évaluation :
4

The front desk agent was nice and efficient, which is needed after a long move. I say agent loosely because it is just at a gas station, with no sign or direction on what to do or where to go.

Joshua White 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jim mcclaughry 
Non les évaluations ont été soumises pour cet établissement.

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