Did not have the pre reserved utility dolly available when I picked up the truck. Then asked me to drive to another location to pick it up. When I declined the representative was not able to credit the $24 dolly rental fee. I still don't have that credit.Tim F.
Customer Reviews for Mr Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Concord, NC 28027
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 4h30 pm
- Sam : 8h am à 4h pm
- Dim : 8h am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JIMMY B.
Le client n'a pas laissé de commentaire.SENTHIL C.
The trucks transmission was messed up and the fuel mileage was very very unacceptable. The people were great the van was a pile. I have contacted the agency i rented the truck from and they gave me the # to the local rep. I left a message and have yet to receive a callALAN S.
Keep the truck cleaner.Albania C.
As for my U-Haul experience it was up to Par and very worry and Stress Free. U-Haul receives 5 Stars from me âï¸âï¸âï¸âï¸âï¸â€¦.. an Extremely Happy and Satisfied U-Haul Customer.CHRYSTAL M.
Le client n'a pas laissé de commentaire.KIRK P.
Dropped off the vehicle right at noon, 5 hours prior to when my vehicle was due, and was told this was after hours. Received a $20 "late return fee" despite the vehicle being returned early. When I spoke to a manager he said that it was up to the location to reimburse this fee, and someone would contact me within 72 hours. It has been 8 days, and no one has contacted me about reimbursing this fee. I would not recommend working with UHaul.STEPHEN H.
She was extremely nice and accommodating. I really appreciate how she highlighted all the important information.GLEN M.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Nathan W.
thanks for the awesome customer service! Uhaul is the best way to gomike V.
having a cleaner truck, Truck spelt horrible, floor dirty, so much as I had to get it swept out before time usingBeverley H.
Le client n'a pas laissé de commentaire.DARYL B.
the truck was not good for a long distance from charlotte to Texas, the bottom of the truck get so hot under your feet and both hands has to be on them steering wheels at all time, which make drinking or snacking very difficult .HILDA B.
Le client n'a pas laissé de commentaire.Nathaniel G.
Le client n'a pas laissé de commentaire.PATRICIA ANNE M.
Le client n'a pas laissé de commentaire.RICHARD B.
Great customer service! Vary friendly and accommodating.CHERIE S.
The supplies that I needed were not in the truck. No blankets or dollies. If a business offers extended hours, they should be sure the supplies are loaded before leaving the previous day.Denise N.
Staff always is very friendly and helpful.Donald A.
Le client n'a pas laissé de commentaire.SMAIL B.
Le client n'a pas laissé de commentaire.Casey M.
Excellent customer service, don't use any other uhaul dealer except for this one!THOMAS C.
Professional, courteous and a very pleasant attitude.ORLANDO L.
Wonderful people to work with, great service, I will highly recommend to friends and family!GREGORY M.
Everyone was very helpful and friendly. We were unable to use the app to sign the truck back in after hours and were charged for an extra day. After talking with the staff, a credit was issued. Great customer service!ADAM D.
Le client n'a pas laissé de commentaire.LORRIE C.
The website was a little confusing when I return the van but otherwise everything was pretty smooth.ANDREW E.
Le client n'a pas laissé de commentaire.LEON B.
Le client n'a pas laissé de commentaire.PHILIP W.
Le client n'a pas laissé de commentaire.donna Y.
Le client n'a pas laissé de commentaire.CRYSTAL N.
Le client n'a pas laissé de commentaire.NASHONDA T.
Le client n'a pas laissé de commentaire.Susan M.
Le client n'a pas laissé de commentaire.Jaicie C.
Le client n'a pas laissé de commentaire.ARMANDO M.
Le client n'a pas laissé de commentaire.CIERA B.
Le client n'a pas laissé de commentaire.Kristin P.
Le client n'a pas laissé de commentaire.IAN D.
Le client n'a pas laissé de commentaire.VIVIAN F.
Le client n'a pas laissé de commentaire.MARCUS M.
Le client n'a pas laissé de commentaire.AMBER R.
Le client n'a pas laissé de commentaire.Brian W.
Everything. Did not accommodate orderAmber G.
Le client n'a pas laissé de commentaire.LEO C.
the gentleman in the office was very kindLORRIE C.
This location is very well kept & Amy was very knowledgeable her help made everything go smoothly I highly recommend this location for truck & storage needsJACK A.
Le client n'a pas laissé de commentaire.IDAN C.
Le client n'a pas laissé de commentaire.Vera P.
Checked in on phone so was in and out in no time. Personnel amical.John G.
The vehicle was fine, but it was dirty, there was even a full can of soda in the door of the right passenger car. Other than that, I received excellent customer service. The transaction went fast and easy, going in and coming out. I would highly recommend this service and look forward to doing it again.TINALOUISE R.
Le client n'a pas laissé de commentaire.TAMMY B.
Le client n'a pas laissé de commentaire.JOSE R.
Easy check-out of van and moving supplies. Merci.FRANCES R.
Le client n'a pas laissé de commentaire.JAMES W.
Very friendly staff completely professional would use again great.Matthew S.
I picked up my uhaul using the app, and found that the extra equipment/pads I purchased were not in the truck. I went back during business hours and the door was locked. I called the number on the door which was for a different location. They offered a refund however I have yet to recieve it.Danielle M.
Fees I didn't know about itRONALD F.
Le client n'a pas laissé de commentaire.LARRY M.
Le client n'a pas laissé de commentaire.DANNY B.
Review the reservation but booking changes and make sure they have the request additional equipment. My appliance dolly was available even after the clerk called severL other locationsPORTIA F.
Le client n'a pas laissé de commentaire.Kimberley M.
Amy was easy to work with.CHARLES W.
Amy was rude. Truck was not available at time shoot reserved. Overall glad I won't need Uhaul again!BRANDEN W.
Le client n'a pas laissé de commentaire.Daniel C.
Le client n'a pas laissé de commentaire.DARYL S.
The passenger side mirror would not adjust. That was a big problem.Anne H.
Le client n'a pas laissé de commentaire.MICHAEL B.
I totally forgot to stop and put gas in the truck. Please forgive me.BONTA B.
Awesome job at both ends,BW.ELMER W.
Le client n'a pas laissé de commentaire.Jon D.
Not have cigarette ashes in the cabKevin L.
Maybe lights in parking areaPaul A.
Le client n'a pas laissé de commentaire.Kaitlin W.
Was charged for extra furniture pads that I didn't need or use. It will work out in the long run though. The guy behind the counter was helpful and knowledgeable and respectful. I recommend them for your next move.Michael L.
More clear signage would have been helpful (we tried to come in via 73 but had to turn back around to return the truck in the rear). Overall the service was great, though!Rodney S.
Le client n'a pas laissé de commentaire.ANGELA N.
The fan for the air conditioner would not shut offTerry S.
The service was friendly and professional, but the cab was dirty and the inside of the windshield had something (coffee?) splashed all over it. It is a little more challenging than some to get a large truck out of. But not too too hard.Lou Ann T.
I requested for rental pick up and drop off that was less than 1 mile from my house. Upon arrival at location I learned, I was to pick up 7 miles away at a different location. Having someone drop me off was a HUGE inconvenience for them and not to mention put me behind planning of our day. To add insult to injury Miles were $1 per mile and this added $14 more to my total that was unaccounted for. I am disappointed with Uhaul communication.Josh L.
Le client n'a pas laissé de commentaire.Amy H.
Le client n'a pas laissé de commentaire.Charles P.
Was told we got a free day since they recommended us picking it up early while they were still there but was then charged 40 dollars for an extra day.MARGARET S.
Customer service representative was very professional and the location was equipped with having the tools that was needed for my rental. Look forward with doing business with Uhaul again.Antoinette K.
Le client n'a pas laissé de commentaire.Tabetha J.
Le client n'a pas laissé de commentaire.BRANDON B.
Le client n'a pas laissé de commentaire.Scott P.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.Kashea N.
Le client n'a pas laissé de commentaire.TONY F.
Le client n'a pas laissé de commentaire.Richard T.
Nothing, everything was great!!! I even got a phone call when the truck wasn't back at check in time and given options without being charged more. Loved it!!!!Yolanda W.
Le client n'a pas laissé de commentaire.Tim F.
Le client n'a pas laissé de commentaire.JAMIE H.
Truck was pretty clean overall but It smelled a little like cigarettes and there were cigarette ashes in the door pockets of the driver's and passenger door.Alexander S.
Work on computer application said it had no record of email even though it emailed me with instructionsAllen M.
They were closed when I dropped the truck off. It was a little difficult to know were to park, it wasn't clearly labeled.Jodi C.
Le client n'a pas laissé de commentaire.Mary C.
Le client n'a pas laissé de commentaire.Walter B.
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