Customer Reviews for Mt Morris Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Mount Morris, MI 48458
(In Front of Sugar Tree Appartments)
Services dans cet établissement :
- Mon–FriDe 10 h am à 5 h pm
- SamediDe 10 h am à 2 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The man who serviced us was helpful, friendly, and polite. The truck was clean, the man made everything easy and explained everything thoroughly. Even told us to make sure there was no damage on the truck before leaving, so we weren't held responsible. Very happy with the service!claudia K.
Le client n'a pas laissé de commentaire.Dwayne F.
Make sure they tell you when you pick up a truck that it has to be dropped off at the same location. I called told them I was running late and someone told me to take it to another location and that wasn't the right place. So put extra milage on the truck.Dawna D.
Le client n'a pas laissé de commentaire.Ricardo R.
Broken windshield on truck, trailer lights quit working and wiper blade fell off in rain storm. More preventative maintenance and inspectionSean M.
she was very unprofessional with her MOUTH .... there was 2 other people leaving there and i walked in and she said next time i am ready for people when the sign is on u have to look .. and I just let her run her mouth. I will NOT be going back there ... you guys need to get rid of her and get somebody that is a CUSTOMER SERVICE PERSON SHE IS NOT!!!!!!!!!!!!!!!!!!!michael P.
Le client n'a pas laissé de commentaire.Brian H.
Lady at the front was very nice and helpful!TeAira H.
Le client n'a pas laissé de commentaire.Sabrina H.
The associate at this location was very patient, gracious, and knowledgeable! My family and I were extremely satisfied and happy!Hubert R.
I had so many issues with the mobile rental. It first was saying I have no rental and the page could not be found. Your app would just spin and spin. Check in took over fifteen minutes when it should only take less than 5! The back door is so rusted out it kept getting stuck and we couldn't get it down. Rust was falling off of it. Then the inside of the cargo area looked like there was blood dripping down the walls. I don't know if the previous person was transporting a live animal for slaughter but it was gross. I had to be cautious not to put our new couches near the sides for fear of staining. Then the return process took us 25 minutes. It was ridiculous. It would not load the page at all. It was awful. On top of that I was forced to rent from 45 minutes away from my house. I'm sure you're loving that extra mileage money I gave you. In addition I had to leave my car in a very sketchy area. Not pleased. Do not recommend.Tome W.
Le client n'a pas laissé de commentaire.Michelle W.
Le client n'a pas laissé de commentaire.Misty M.
well to much money and told the trip up would less money didnt have the one i wanted for one wayjames G.
Very appreciative of the owners flexibility in allowing us to pick up a bit early. We were expecting severe weather and wanted to leave sooner to avoid it and so glad we did! By allowing us to leave early, we missed driving right into a tornado.Tiffany B.
Keep up on the maintenance of your trucks. My key wouldn't open my doors. The blinkers and wipers only worked sometimes unless I stopped turned the truck off and restarted it.sarah B.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.Raymond H.
Le client n'a pas laissé de commentaire.Christopher E.
Le client n'a pas laissé de commentaire.DELORES R.
Le client n'a pas laissé de commentaire.Lisa F.
Le client n'a pas laissé de commentaire.tony B.
The young lady working at this location was very polite and helpful. This was my first time using a rental and she made it very easy. Will use Mt.Morris Self Storage from now on and highly recommend it.Beverly H.
Service amicalDONALD E.
Le client n'a pas laissé de commentaire.Mary M.
Le client n'a pas laissé de commentaire.Mary M.
Le client n'a pas laissé de commentaire.Jacob R.
Le client n'a pas laissé de commentaire.TRAVIS JOSEPH D.
Girl working there by herself said she had no idea how to put the car on the car trailer and secure it, even though the uhaul agreement stated that a uhaul employee should confirm the vehicle is properly secured to the trailer. Also, the inside of the uhaul was not clean at all.DAVID JOSEPH M.
Le client n'a pas laissé de commentaire.LORINDA MARIE B.
Le client n'a pas laissé de commentaire.VINCENT CHARLES R.
Le client n'a pas laissé de commentaire.NICHOLAS DONALD E.
Le client n'a pas laissé de commentaire.DIANNE LYNN H.
Was supposed to pick up trailer on Sashabaw Road, Clarkston on Saturday. Got text on Friday to contact UHaul - trailer was not there. Tried to get me one in Waterfordâ€¦ nope. Flint was nextâ€¦ a bit of a drive but, okayâ€¦ needed trailer. Text received at 6:45AM Saturday that trailer was not there (a no return thing), but they would credit me $50 for failing to deliver (told me I was entitled to that and it was a UHaul guaranteeâ€¦ hmm) and they had one in Mount Morrisâ€¦ even further away. Okâ€¦ frustrating but $50 would help with gas and all the lost time. BTW BIG KUDOS to whoever works in Flint and was up early Saturday morning to try to help me BEFORE I got there! Outstanding! They confirmed the trailer was actually there in Mt Morris and not â€œhoping someone would return it.â€ Super nice girl working in Mt. Morris - KUDOS to her for being prompt and on time for work at 10:00 sharp - quick and easy rental experience with that location. My question is, why did they not credit me $50 when I had to call to learn there was no trailer in Clarkston with my first reservation? Why did the Flint person have to be the honest one? Anyway, the handful of hard working honest people that are still at UHaul will keep me coming back to and recommending UHaul. Merci.Kim R.
Le client n'a pas laissé de commentaire.diane G.
We had our UHaul scheduled to be picked up at the Grand Blanc location and after driving there were told our truck had been reassigned to the Mt Morris location though no email or text was sent to us. We wasted time and gas coming here and after having it changed to the Mt Morris location accrued more truck costs in mileage by driving back to Grand Blanc to move. Would recommend that everyone call ahead the day off to confirm the details of your truck. This was not the first mixup I have had with UHaulKristina P.
Passenger mirror blows around in the wind, front end is loose so steering is dangerous. The brake light came on everything I hit a bumpMICHAEL JEREMY W.
Le client n'a pas laissé de commentaire.GERALD T.
Le client n'a pas laissé de commentaire.KAYLEE ANNE J.
Very friendly and helpful staff, not a large location so obviously limited selection but I was very pleased with my experience.Don B.
Beware of the drop off time on your contract!!!! Drop off time was 10 a.m. and I was there at 10:45am. Uhaul said I was late and wanted to charge a late fee. Lucky for me that the owner was more than understanding and did charge me. Appreciated the owner but will look for another company.Barry L.
Le client n'a pas laissé de commentaire.TIMOTHY R A.
Horrible experience. Paid one hundred dollars for a truck. Brought it back one hour late and we wasn't eligible to get the rest of our money. The truck was dirty cup holders had dirt in then and dirt all on the floor in the front passenger side and driver side etc. Filled the tank back up and i owed 15.41. Will never give you all business ever againCEVIN ANTWAN D.
Le client n'a pas laissé de commentaire.VICKI SUE C.
More variety of things To rent. Truck was not clean to my standard but it probably was to U-Haul standards (one of the cup holders was full of gravel/sand). Mostly disappointed in the online check-in process which took me over an hour.Paula S.
Make sure the back of the truck is clean for the next person I couldn't find anything to do with the pallets left in the truck from when we got it so I had to return them with the truck and the back wasn't swept out and there was something on the walls of the back of the truckMICHAEL ADAM E.
Le client n'a pas laissé de commentaire.CHRISTOPHER LAWE D.
Keep up the good work!DEXTER DAMONE C.
Le client n'a pas laissé de commentaire.DOMINIC ANTHONY S.
Le client n'a pas laissé de commentaire.DAVID ALAN W.
Le client n'a pas laissé de commentaire.THEODORE ELIAS G.
they charged me for a hand cart that I did not use......MICHAEL RAY L.
Someone is using the truck to stay warm in while they smoke joints in it. All we could smell was dope and they even let some behind on the floor. When you turn the heater on you can really smell it bad. The truck was dirty and smelled really bad.NANCY LOUISE B.
Le client n'a pas laissé de commentaire.PAIGENICOLE M.
On the question of equipment being clean and well maintained. Yes everything was very clean but rear gate/roller door was difficult to raise or lower. Probably rollers and tracts should have been lubricated. I plan to use the Mount Morris UHaul rental for any of my moving needs. Personal were very helpful and a pleasure to do business with. Also, just a FYI. I wanted to rent a cargo ramp to make loading the trailer easier but the UHaul person said as far as they knew UHaul do not carry ramps for use in/on their cargo trailers.? Be awesome if you did have ramps to rent with your trailers.PHILIP WALTER R.
Le client n'a pas laissé de commentaire.CONNIE JEAN M.
Le client n'a pas laissé de commentaire.KanJanekia T.
Reservation was scheduled for 24 hours, at time of pick up, they told me I only had 6 hours. Not happy! Truck got very poor mileage, maybe 4 or 5 miles to gallon. Truck cab was dirty and smelled bad with cigarette smokeGERARD RAYMOND B.
Le client n'a pas laissé de commentaire.deanna N.
The time before this one I was supposed to recieve a $50 credit because of the service I recieved from this same site and they transferred me to mother site. I never recieved my $50. There is someone different at this site now and they did perfect.Pearlean P.
Le client n'a pas laissé de commentaire.DARRYL LYNN E.
Switch and bate hidden fees and paid 100 dollars for something that was supposed to be under 40 a definite jokejamie P.
This location was convenient and the rep was very knowledgeable. He had us in and out in about 10 min, incluing paying for extra days.Nancy K.
Le client n'a pas laissé de commentaire.alvin W.
Le client n'a pas laissé de commentaire.madeline B.
Le client n'a pas laissé de commentaire.LYNDA KAY H.
Very personable service on pickup and returndavid C.
NICE EXPERIENCE, GUY WAS ON THE JOB ON TIME Helpful THANKSJAMES CLAUDE D.
Le client n'a pas laissé de commentaire.MARCKUS TERIL G.
Le client n'a pas laissé de commentaire.Edward J.
Le client n'a pas laissé de commentaire.eldon V.
Le client n'a pas laissé de commentaire.theodore L.
Great service and help. Brian is wonderful to deal with!terri M.
Rental agent was extremely helpful, courteous and competentGerry B.
Le client n'a pas laissé de commentaire.JESSIECA AUGNAT D.
Le client n'a pas laissé de commentaire.Tyson C.
Le client n'a pas laissé de commentaire.Kevin D.
Le client n'a pas laissé de commentaire.Jonese F.
Le client n'a pas laissé de commentaire.Todd P.
The U-Haul was in great condition. Very smooth ride.Nicholas M.
Le client n'a pas laissé de commentaire.steven H.
Great site & great service. We'll rent here again.daniel A.
When checking lights, need to assure that all phases of them work. Tail lights, blinkers, brakes.gregory S.
Le client n'a pas laissé de commentaire.Susan D.
Uhaul moved the pickup location without notifying me. I went to the original place and luckily they were already open at 8 am. Someone looked up my reservation and told me its at another location. Uhaul sent me an email the night before stating my original location was the pickup. When i finally got to the changed location, it was closed and i had to do the online uhaul. It took 10 mins for an agent to answer, verify and approve. The gas in the truck was at 1/4 tank. I just love getting gas right at the time of pickup. The new model sucks.Andrew H.
Le client n'a pas laissé de commentaire.Josephdaniel N.
Le client n'a pas laissé de commentaire.felipe V.
Nothing .steven R.
The part about having to take a picture of my license some people don't have that ability on their phone that should be eliminated.Brian B.
Le client n'a pas laissé de commentaire.Rita D.
Le client n'a pas laissé de commentaire.eric S.
Le client n'a pas laissé de commentaire.Candace M.
The woman named Corkey was VERY rude to me. The sign said OPEN and rifgt away she let me know that I was early and she had things she had to do before the Uhaul part opened. It went downhill after that. I finally said to her, You are really rude. She told me that I started it ! Because when she asked for my drivers license I said, it should be in there from the other day when I was there. Then I gladly got it out for her . She said I didn't want to give it to her. And that I came in early. The OPEN sign was on. How am I supposed to know that their storage units and uhaul are separate times? I saw an open sign and went in. Not only was she very rude but acted emotionally unstable and childlike. I could never send a friend there. But the man I dealt with the first time was very nice.Kathy S.
Fuel charge seemed excessive. The guage in the truck was hard to read, we thought we had it back to the correct level.Autumn B.
Le client n'a pas laissé de commentaire.Andy A.
Le client n'a pas laissé de commentaire.lamail R.
The lady that waited on me was the bomb...I will rent there agianJoseph V.
Le client n'a pas laissé de commentaire.Mike L.
The door on storage area is very hard to open or shut. Needs work down on it. Thank you. Bertie EvansBERTIE E.