The store rep Ash was unprofessional. I had requested a dolly, which he didn't have and I wasn't informed before arriving on my pickup date. I had to contact support to find one and go pick it up myself. Thus using miles I had to pay for. He charged me for something I had already declined through the app. When I questioned why the bill was higher I was told it was taxes. The truck wasn't clean. I had to clean the windshield before I could drive. The oil was at 29% which caused me fuel to be used. In addition there was a drug scale in the vehicle door. I threw it out the window. This is why I stopped using UHaul. There hasn't been one good experience booking a UHaul. This day was already stressful. The UHaul store reps are horrible. I haven't had one good experience with any of the store reps. Most don't speak English and they're rude.
Linda H
Customer Reviews for Mulberry Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was better than I expected we are very happy with your service and I will definitely use U-Haul again thank you for the pleasant experience
KATHLEEN AThe person who handled the U-Haul wasn't there (evidently was't there for a few days). I had to check the trailer in to a liquor store. The return wasn't acknowledged for four days.
FRANCIE WEasy to pickup and friendly.
ADAM SOver charged me for gas when I got it itnwas less than half of a tank 225 miles....you over charged me by 40 dollars on gas.....drop off location was way out of my way and they werent ready for me .....understaffed
CONSTANCE S