Customer Reviews for Murdick Auto Parts
(U-Haul Neighborhood Dealer)

Évaluation :

5

Owner was very kind, respectful, and friendly. A very nice guy to deal with and answered all my questions!

Évaluation :

5

Nothing everything was great!! This guy is so kind, we need more business owners like him.

Évaluation :

2

This was the worst experience I have ever had! Your app is definitely not user friendly at all! I rented a van for 6 hours and I wasted 1hr between picking up and returning that I paid for! Worst yet is that I was overcharged and doubled charged and had to spend another hour with two different CSR's and my account was still not reimbursed correctly! Terrible experience!!

Évaluation :

1

Location was not bad however the renting process was terrible. Never again. Was a headache from the beginning. You can not do nothing until you get to the location, which was pouring down rain stuck outside asking me questions that I already answered previous to arrival. Then after re filling out everything they needed to approve my rental and call a friend ? While I'm standing in the rain ! Then on top of that needed an extra 100$ that they said nothing about so after all of that I had to go put more money in my account and come back to do it again. Then when dropping off the drop off page wouldn't load. Never again!!!

Évaluation :

5

Truck was parked in a spot that was tight & tough to get out of. Perhaps truck could have been parked in a spot making it easier for the customer to leave from.

Évaluation :

2

I just received an additional cost from my rental with NO explanation for the charge. Rental by app sucked, return sucked with all the BS and now I want to know why it cost over $126 to rent a truck for 3,5 hours. WTF was the additional charge for? This was supposedly to be an easy way to do this yet it took longer and cost more.

Évaluation :

5

The trailer that I originally wanted hadn't been returned yet and Mr Murdick offered to come back in the evening once it was returned so that I could get it. I ended up taking a different one, but really appreciated his offer.

Évaluation :

5

This is a convenient location and it's easy to get in and out of. Quick in and out! Keep up the great work!

Évaluation :

5

Murdick's has been around a long time. I've dealt with them numerous times and keep going back. The moving company I contracted through the UHaul website however, is another matter. Move My Stuff, LLC NEVER showed up. Never called, nothing. I tried to contact them and the number I had for them is no longer in service.

Évaluation :

3

Used my phone to return the 26' truck. Never interacted with anyone but the return lot was small and difficult to maneuver this size truck to park it and walk around to get good photos. Very tight parking but very convenient location for me for my drop off.

Évaluation :

3

S.O.

Évaluation :

2

The past few times we have rented we never get the proper codes to get keys! We spent OVER an hour on the phone and had to call twice before we were able to leave. This seems to be a common practice and really a deterrent from renting again.

Évaluation :

1

I don't think it was the gentleman's fault but my experience was not good. I was suppose to get the van at 10:00, I did not walk out of there until 11:00. It was very inconvenient for everyone involved. Internet issues and whatnot.

Évaluation :

2

We planned with Murdick's to pick up the Uhaul at 10am when the store opened on a Saturday. The owner of the store was in Florida and he said other relatives would be operating the store while he was away. No one was there to open the store. We had to personally call the owner in Florida a few times to try to check in. The people who were operating the store while the owner was away finally came around 10:35am. The Uhaul website was not working for the owner who was trying to check us in remotely. We tried to return the Uhaul during store business hours, but the people who were supposed to be operating the store were not there again. We tried returning the Uhaul through the Uhaul website which seemed like it was supposed to be very simple, but the website wasn't working. We had a very frustrating experience overall but thankfully the owner did help us over the phone from Florida.

Évaluation :

5

Love working with Murdicks for my U-haul and auto part needs! Wonderful gentlemen to work with

Évaluation :

5

Rented several times there and always positive experiences. I will be needing to rent again soon and will go to this location.

Évaluation :

5

Have received excellent service at this location. This was the 3rd rental in the past 2 months. There were no trucks available and one showed up at the last minute that we were able to secure. It worked perfectly.

Évaluation :

2

It's not the location so much as the U-Haul reservation system. I reserved a pickup at one location. When I showed up I found out the reservation had changed to this location and to a larger vehicle. I also had to wait for about 15-20 minutes for other customers to be taken care of. Also after I got the final bill I found out I had been charged for Safe Move even though I did not select that service. I then had to spend time waiting for a chat agent to get the fee refunded. Not certain I'll rent from you again.

Évaluation :

2

Owners arrived 15 minutes late to open store. I had a a 10:00 AM rental and didn't get on the road until 10:30, I even preregister. This cost me about a hour of waiting time at a store. No apology to myself or two other customers waiting.

Évaluation :

3

Include all prices. Be upfront.

Évaluation :

5

Very good service but I do not like the 24/7 share. I'd rather check in live which I kinda did!

Évaluation :

2

This location never has anyone there to do the actual uhaul stuff. They did have the only uhaul available in the entire county but they were closed when we picked it up and had to use the AWFUL uhaul app to check in. The trick sounded like it was going to blow the transmission the entire time and had almost 100k miles on it. When I contacted uhaul customer support, they wanted me to file a claim and wait for someone to come and deem out "save." I only had it for 6 hours, and it took almost 45 minutes to check out in. I opted out of roadside assistance, used it to move, and then when I tried to return it, the place was closed so I had to use the uhaul app again to return it. In the pouring rain and unlit parking lot, the app wouldn't let me do the check in process even though I tried on two different phones. It took 45 minutes of trying to return until I dropped the keys in the drop box, called the customer service line and was told there was a 63 minute wait. At 9pm on a Sunday. They called me back an hour later and then promptly hung up on me 25 seconds into the call. No contact again from them. Then received a bill in an email at like 11am this morning. What an absolute nightmare. The uhaul app is completely unusable. Overhaul it or get more people to answer the phone. Never again.

Évaluation :

4

Helpful with getting charge for insurance I did not want remove when my reservation location was changed. I did not appreciate the reservation changed to a location 25 miles further away than my original reservation.

Évaluation :

1

Owner showed up 20 minutes late to open and wasn't prepared for my rental. The store is a mess and was very unprofessional.

Évaluation :

1

horror. promised $ 480. from Pennsylvania to Florida we drove for a day. and they removed 2400 from the account. did not send a check

Évaluation :

1

Nobody would return my calls or pick up a phone after more than 30 minutes on hold. This is not about location but your equipment. It has been all day and it still is not resolved. I want a full refund for putting my family in danger. Mechanic came by and said it's not tranny fluid and the truck should have NEVER left FL let alone a 900 mile trip.

Évaluation :

1

Hardly any fuel, transmission wasn't working properly, ceiling was falling out of cab, strap on dolly was already broken and the online check in and drop off was a joke. Will definitely not use again. Never had trouble with Penske.

Évaluation :

4

Front brakes on van we’re terrible, the steering wheel shook every time the brakes were applied

Évaluation :

2

Door wouldn't open and close easy. Tires are worn. Had a blowout on the trip.

Évaluation :

3

when picking up, the gentleman was at the counter, no others in the store, but he was obviously inputting something in to the computer. he let me stand there for more than 5 minutes without even acknowledging me. a simple just a minute or I'll be with you, would have been nice. it would not stop me from renting there again, but customer service is important.

Évaluation :

3

The back of the uhaul was very muddy and we had to clean it before we used it. The man was also very rude when I asked about returning to another location

Évaluation :

1

He was 10 minutes late, the computer was down, he answered the phone and talked car parts while there was a line waiting. One person left. I'll rent a truck somewhere else next time.

Évaluation :

5

Very convenient to drop off.

Évaluation :

5

The service was good , very nice lady . Store is a bit disorganized

Évaluation :

3

This is not a full time franchise. It is operated out of a Auto Parts Store where the owner goes to Florida during the winter. He is answering the phone during the day to set up appointments with his daughter and son-in-law which are made at their convenience. I asked for 5 pm the day before the pickup only to arrive at the location and find nobody around. The owner tried to get the pickup scheduled for 6 the day that I called but did agree to 5. I tried to call the listed phone number only to find the mailbox full. That left me to call U-Haul Corporate where the agent was able to make contact with the owner. Finally at 6:00 pm, they showed up to get me hooked up and do the paperwork. The 4-pin pigtail was crushed at two places showing bare conductor. The agent was able to find a replacement and did get it fixed. I was given personal phone numbers to contact for the return which went well. The problem that I have is that they are operating the franchise when it is convenient for them. If the location is not manned, they need signage indicating alternate phone numbers to contact. There was another customer waiting in the parking lot when I got there, trying to rent a truck by signing online from their smart phones. They finally gave up and left. The only reason that I found out what goes on with the business is that I went to the Pizza Shop next door to try and find out what goes on there.

Évaluation :

2

This was the second time I used Murdick to pick up a truck. First time was great, this time took a halhour due to some computer problems in the signout process. I can't say for sure if it was the facility's fault. The truck had food wrappers and chips crumbs in the cab, wasn't shoveled out of the snow well, and had a big scratch on the side that I wasn't informed of, then of course worried that I would be blamed. The fuel gauge upon pick up also barely touched the F line, which meant it was several gallons down when I got it.

Évaluation :

3

Old School Charm