Customer Reviews for My Box Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of My Box Storage

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Justin G.
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Loved everything

Jacinda K.
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The gals at the office were wonderful and took extra precautions in making sure the cabin was clean due to the covid-19 epidemic. They took it seriously and acted professionally. 10/10 will recommend that specific location on delraida rd.

Veronica O.
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Customer did not leave a comment.

Danny G.
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Friendly customer service and fast service. Keep up the great work!

Sankelia J.
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Customer did not leave a comment.

Lillian A.
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Customer did not leave a comment.

Russell B.
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Customer did not leave a comment.

James H.
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Did the mobile pickup/drop off. It was a painless process and allowed flexibility.

Lillian A.
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Make the app process easier. It took 40 minutes to get the truck. The app lost connection, then the agent took a while through chat and then the key wasn't in the lock box. Maybe a youtube video someone doing the process would help.

Gary L.
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The staff was friendly and helpful.

Linda B.
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If it is a disabled customer please have them make sure they can get up and down out of the vehicle first. Other than that, you did a great job!

sharon H.
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Customer did not leave a comment.

Barry W.
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Customer did not leave a comment.

Dylan E.
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B/a

andrew B.
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Customer did not leave a comment.

Paul R.
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I've rented Uhuals multiple times at this location. Staff is always very helpful.

Donald B.
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Customer did not leave a comment.

Marilyn C.
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Customer did not leave a comment.

Floyd M.
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Customer did not leave a comment.

Robert B.
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Helped me from start to finish and would recommend this location to everyone! OUTSTANDING CUSTOMER SERVICE!!

David M.
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There was a mix up about the cost of the rental. I'm partly to blame as web site quotes 29.99 and then under that it has for in town. I didn't notice that. When I called the person that assisted quoted me the 29.99 @ day rate. The final bill had 59.99 per day. I was going to call to dispute but checked web first and then i saw the 29.99 was for in town. I drove 100 miles to another city and back. I was partially at fault but I did tell person quoting that i would be driving roughly 200 miles but still I was quoted 29.99 before renting. Truck was excellent, clean, drove well, folks at store were also very nice. I would rate EX if not for the rate mix up.

Nicholas V.
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Great customer service with great up to date equipment.

Brittany B.
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It took entirely too long to get approved for the truck share

Ed P.
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Used mobile app for check-in but was still required to go in the office....except the office was closed with a “will return in 20 minutes” sign in the door. Tried to call and just got on hold. Attendant finally came to door. After I complained about having to come in, she attempted to blame it on me for not making it a 24-7 rental. I explained I had even already paid. She looked back into the computer saying that yes I had booked a 24-7 rental but I hadn’t just before and U-haul must have just changed it. I just wanted to get the keys. Then at the truck discovered that truck as on empty. It was questionable if I was even able to make it to a gas station, which I was. Suffice it to say that out of probably 12 rentals and this was the worst. Will look into alternatives to U-Haul next time.

Anita G.
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Becky was excellent! Very helpful, very nice, very knowledgeable and she made the overall experience outstanding for me!

Cesalie N.
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This is honestly the best rental facility that I have come across. Great customer service too!

Margaret S.
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Service was excellent!!! Keep up the good work!!! I'll definitely use your services the next time I need to move! Thanks for a great experience!

Beth H.
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Chrissie was totally professional in helping us to rent a truck; this was our first time in renting a truck!

Daria L.
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Customer did not leave a comment.

Leslie M.
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Customer did not leave a comment.

Carey O.
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The location is very clean, organize and thorough. The associate is very professional and reviewed everything with me. I will highly recommend this location and suggest others to visit to see what RIGHT looks like! AWESOME EXPERIENCE!!!

Warren J.
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Customer did not leave a comment.

Ron L.
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Christy is an exceptional representative of her profession with an unmatched high level of customer service. She is patient, kind and respectful. We truly enjoyed being in her presence. In addition, Becky was great as well and is also great for customer service!

Stanley H.
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The customer service was outstanding

Terrerance A.
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Stop overcharging customers for items that were not used.

Charles T.
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Customer did not leave a comment.

Karen V.
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Customer did not leave a comment.

Diane H.
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Customer did not leave a comment.

Paul R.
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Customer did not leave a comment.

Veronica R.
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Kathy C.
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Customer did not leave a comment.

Benjamin S.
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My Box was outstanding and very helpful!!!

reagan M.
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Customer did not leave a comment.

Rick F.
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Customer did not leave a comment.

Billy B.
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Excellent Service

Bobby P.
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Don't let Chrissie go anywhere! She is awesome!

frank P.
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Customer did not leave a comment.

edith K.
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The lady was very helpful!

Gordon G.
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Was sent to 2 different locations before ending up at this one due to Uhaul system. Thought it would be an easy transaction but instead spent hours to accomplish. We were extremely late leaving for our trip. The ladies at this location was excellent and services were great

Jeffrey S.
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Very helpful...a joy to deal with in person.

MARIANNE W.
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Chrissy called me the day before to make sure I understood the 24/7 process. spent time on the phone with me and that made my experience so much easier and quick

Kathleen G.
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Customer did not leave a comment.

Joe M.
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Not anything that I know of

Davis V.
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No improvements to note. The on site manager went above and beyond to ensure that I had everything I needed for my trip. She was extremely nice and courteous. She is truly a gem.

Robert G.
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The location I picked the truck up from was great! However, U-Haul overall to horrible....I've had so many problems from equipment, to moving my rental or even cancelling it! If there were other places to rent equipment from...I'd go there.

Cherne R.
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Customer did not leave a comment.

Jerrod D.
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GreAt all around!!!

Keith L.
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The lady that rented me the uhaul was very nice and helpful. She answered all my questions and provided excellent customer service . I would recommend this particular uhaul store to all my friends and family . Place was clean and well maintained. A great experience!

Asia J.
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Everything was GREAT! customer service was definitely on point and fast service! Thanks so much. I will be coming back in the near future.

Bradley H.
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I didn’t have a problem with the location that I got the truck from, the lady was very nice and friendly. The only problem was that it wasn’t the location that I reserved the truck from online. It was also 10 miles further, making the cost to rent the truck increase. I wish I would’ve known this before reserving the vehicle. I’ve had problems with uHaul in the past and will probably never use them again. They would rather their customers go further out of their way and pay more than to lose a sale. Horrible customer service. However, the people that work at the storage places that you interact with are very nice and it is no fault of theirs. This review rates them and not people that work for uHaul, and that’s the reason I rated my experience as ‘excellent.’

TIMOTHY H.
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Great customer service and helpful

keisha J.
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Every thing was good

No reviews have been submitted for this location.

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