Customer Reviews for My Storage
(U-Haul Neighborhood Dealer)

67 évaluations

1923 N Sam Houston Pkwy W   Houston, TX 77038

(281) 272-0519

Heures d’ouverture

  • Mon-Fri: 10 am–6 pm
  • Samedi : de 8 h a.m. à 5 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(281) 272-0519

1923 N Sam Houston Pkwy W
Houston, TX 77038

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–6 pm
  • Samedi : de 8 h a.m. à 5 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

David Hintze 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica Garcia 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN HICKS 
Évaluation :
5

Not a thing just keep up the good work.. Mr. Brady was very helpful and very knowledgeable of what he was helping with . Thank you all .

Randy Davidson 
Évaluation :
5

Great job

Freddy Arline 
Évaluation :
5

They were very responsive and positive.

Loretta Solomon 
Évaluation :
4

Continue to put the customer's welfare first.

Caaron Fitzgerald 
Évaluation :
1

I was overcharged for the mileage that I used, just to overhear that a team member that is no longer with them put the last mileage in. When I picked up the truck I completed online & the system didn't allow me to do mileage on the truck, so I was never able to enter now I'm getting charged for miles I never used. Also, when I picked the truck up the code was already set on the lock to retrieve the keys "DINK" was the code. When I spoke with U-Haul that they told me I wouldn't get charged to extend the time I needed, so I paid an additional 34,06 to keep another day, so when I take the truck back all of a sudden I'm charged $47 in fees. And a promised to pay was forged signed and completed on 9/16/2023 which i never signed. Overall they are running a very unprofessional office at this location. And I will be getting someone to look into how U-Haul is handling business, cause the extra miles that got added, and a forged signature is a little much.

Monica Mitchell 
Évaluation :
5

Keep up great work

Delois Akins 
Évaluation :
5

Everything was great no problem and helped me out as much as possible to make my move easy

Janet Perez 
Évaluation :
3

Not sure if this a uhaul issue or somebody else’s but the location is not accurate with google maps making me missing and have to drive around to get to the correct location and when trying to drop off being told that I may be at the wrong location

Ericka Hudson 
Évaluation :
5

This new system is awful for cellphone pickup

Demarcus Foreman 
Évaluation :
5

I have no complaints. Andrea was great highly recommend

Tamira Neal 
Évaluation :
5

Andrea,from the moment I walked in was so helpful and understanding to my situation. She's someone I'll do business with anyday .

Steve Marquez 
Évaluation :
1

The gas was not where it said it was and I didn’t use as many miles as I planned on top on I picked it up a hour late and returned early but still got charged $70 more then estimated…… so next time I will just pay something with a work truck

Devon Hightire 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE BARRIENTES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakendra Jackson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rogelio Casique 
Évaluation :
5

S.O.

Paula Woodard 
Évaluation :
5

Thank you so much Mr. Rick, best uhaul experience i have had.

Danielle Brooks 
Évaluation :
5

Amazing service. Will definitely be going back and will recommend to friends.

REBEKAH MENDOZA 
Évaluation :
5

Nothing everything the customer service provider did was a blessing

DIONE LEE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLAIN RUCKER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMA COATES 
Évaluation :
5

Rick was super personable, very funny and professional. Thank you very much for your service! Je la recommande fortement.

KIADRA WILSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALANNA MCKINNEY 
Évaluation :
5

OUTSTANDING customer service! Smooth ride across town as I had a big moving day. Thanks for having all I needed! Including essentials/purchased items in-store.

Alexander Thomas 
Évaluation :
5

Everything was great

VANESSA ROBERTS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl Devenport 
Évaluation :
5

Truck was ready on time and staff was personable!

Claudia Charles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiaira Williams 
Évaluation :
3

Older Truck with check engine on

carlos vega 
Évaluation :
5

My sales agent was extremely nice. Keep up the good work

Kimberly Jordan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio Alanis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO MAIRA 
Évaluation :
5

Excellent customer service from Doug.

Kim Mann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Osuna 
Évaluation :
5

Easy in and out

Jared Hinson 
Évaluation :
3

Forgot the dolly we paid for and told us it would get credited at the drop off point but the drop-off dealer said that he could not do it they can only be done at the pickup time so we would not receive a refund for the money we spent on the dolly but we never received... very disappointed in the service.

Geneva Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy Colburn 
Évaluation :
5

Manager was very helpful and friendly.

Linda Wright 
Évaluation :
5

The lady was very pleasant and helpful.I would definitely use that location again.

Charolett Celestine 
Évaluation :
5

The only thing I could think of is a later closing time but with the service and how organized things were I wouldn't really complain about that,

Charlotte Spencer 
Évaluation :
5

Mrs. Suzi was awesome. She was extremely helpful and she gave me and my girlfriend a hug. She definitely made my day.

Kentley DeVault 
Évaluation :
5

The customer service that you offer in this location is outstanding.

JORGE ARZATE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Nguyen 
Évaluation :
5

we could not use the truck because it did not have a lift or ramp

RONALD NEWELL 
Évaluation :
4

Horrible customer service over the phone has to go to three different locations just to get a truck I spent more money time energy and gas finding and getting a truck then actually using your rental

SHAHANNA PASCAL 
Évaluation :
5

Ms. Ray was absolutely wonderful she took such good care of me. I love this location it was clean and not dirty like other locations that I have been to.

CHANDRA GEORGE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE WALSH 
Évaluation :
5

I love mrs.susan she was very nice and she was very friendly a good business lady and I salute her.

SHARITA BETTS 
Évaluation :
5

The customer service was excellent. The management team made sure I had everything I needed. They went far beyond and for that they are greatly deserving of this recommendation.

JASMINE PERKINS 
Évaluation :
5

The people were kind, made me feel so welcome and so friendly, I will tell others, if ever anyone need to see GOD, then come here, so I say thank you, I was truly blessed.

DEBORAH JOHNSON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANIQUE WILLIAMS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLGA MUNOZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry brooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter owusu 
Évaluation :
5

Service rapide et convivial.

Lisa Brown 
Évaluation :
5

I've been renting truck at different locations but this one is the best, Greg and Susanze was very helpful and kind. I'll be back!

tuan nguyen 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER KIBBEY 
Évaluation :
3

When I get in at this location smell to cigarette, people smoke inside.

DANIEL OLIVARES 
Évaluation :
5

Suzanne and her husband were very helpful, kind and accommodating. I look forward to recommending to anyone needing to rent Uhaul vehicles in that area.

NORA NICHOLS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOS RAMIREZ 
Évaluation :
5

I went to the Uhaul store located at 1923 N. Sam Houston Parkway in Houston, TX. 77038. Customer service was phenomenal! I was very, very satisfied with the experience as well as the cleanliness of the vehicle and materials that I used. I will tell everyone who needs this service to go to THIS location!!

Willie Kiel 
Non les évaluations ont été soumises pour cet établissement.

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