Customer Reviews for Myers Customs & Automotive LLC
(U-Haul Neighborhood Dealer)

224 évaluations

800 S Anderson St   Tullahoma, TN 37388

(931) 563-0164

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(931) 563-0164

800 S Anderson St
Tullahoma, TN 37388

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry N. 
Évaluation :
3

Fix the app. I couldn't get past uploading my license picture on my android. After I clicked the check to upload the pic the app would go back to the initial screen. I swapped to my wife's iphone to get past it. It took 3 tries on her phone to finish up. Returning the truck did the same when it was time to upload the gage pic. I had to swap to my wife's iphone again to finish.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marco O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah J. 
Évaluation :
3

Have the equipment ready to rent out. There was an issue getting equipment rented out. I spent an hour of my time before hooking trailer up to my vehicle.

JEFFREY H. 
Évaluation :
3

Vehicle and trailer not ready when I arrived.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Guy C. 
Évaluation :
3

Well if take out insurance or whatever then when I got stuck it didn't pay and uhaul told me cost me 395 when turned in uhaul and that's bullshit too

Shannon H. 
Évaluation :
5

Nothing just keep up the good work😁

Barbra M. 
Évaluation :
5

Nothing. I have used them a few times, always the same great services.

Norman G. 
Évaluation :
5

Your reservation system is terrible. Your system told me that no trailers were available within 60 or 70 miles but this site had multiple trailers available and I drove past at least 2 or 3 other uhaul sites that also had multiple trailers sitting on their lot unused. You absolutely ARE losing money because of this. Had I not drove past this site everyday for work and knew they had trailers available I would have rented from a competitor or made other arrangements. You need to fix this problem.

JOSEPH B. 
Évaluation :
5

Thanks for making the rental easy

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

The people at this location are outstanding. The equipment was perfect for its purpose. U-Haul, You have the absolute worst website on the planet. Please find someone over 5 years old to redo the garbage you currently have for booking. I could list many issues specifically but you get no more of my time considering how long it took to navigate this joke.

KRISTOPHER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Excellent experience. Very pleasant and helpful. They made it easy!

Justin M. 
Évaluation :
5

All was good 👍🏼

Roni A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin F. 
Évaluation :
5

Aweaome customer service and great overall

Steffen V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Warren T. 
Évaluation :
1

Location was late to open (30) minutes putting my whole day running behind then was not set up and ready to go

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

Check tire pressures before rental

Douglass M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

Vehicle was very hard to drive on the interstate front end alignment was out, vehicle had a funny smell to the interior. I will not be using U-Haul again.

Todd G. 
Évaluation :
5

Quick efficient and polite!

warren T. 
Évaluation :
5

Friendly service. The guy that hooked up the trailer stepped through what he was doing.

Darryl G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
3

This location was closed, using the system on the phone was a challenge. had to use a different phone. It didnt like mine. Thank Goodness my husband had his phone. over all this time with renting was as good as last week. just different person renting to us.

jennifer M. 
Évaluation :
5

Everything good

JOHNNY M. 
Évaluation :
3

this location was closed when we returned the truck.

jennifer M. 
Évaluation :
5

They worked with me because I was late to the original reservation. Very courteous and hooked everything up for me. There was an issue with my plug and the gentleman helped me resolve it. Definitely recommend Myers to everyone.

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
4

It was not a bad place and easy to find but kinda crowded

Micheal D. 
Évaluation :
2

I didn't encounter anyone or go in. It looked like a junk yard at night.

Christina B. 
Évaluation :
3

We got less than 100 miles from the location in Chattanooga and saw that the front wheel straps were completely off the tires. The men who helped me load the vehicle on the trailer were helpful but because the vehicle was not pulled completely forward it rocked ( & not in a good way). We had to replace the straps on the tires 3 more times before we got to Conway then when we got here we found that the rocking had caused the shifter cable to break. $150 for a mobile mechanic to get the car off the trailer,$125 to tow it to a dealership,$225 for cable& $110 in labor.

paul M. 
Évaluation :
1

I scheduled early pickup from my phone. Your system would not work. Even though the early pick up was verified days in advance, when I logged in online and on the app, they both told me to wait until the store opened an hour later. When the store finally opened, the owner told me that early pick-up never works and he tells his customers to not use it. Why do you have an option that doesn't work? Get rid of the option or fix the problems so it does. When he finally got me set up, the key was outside in the pick up spot, meaning it should have worked the whole time. Upon inspection, there were bloated Cheetos ground into the floor. What I didn't see was the broken glass in the back of the truck; I found that when my toddler sat down on it. Your inefficiency put my family two hours behind schedule. (This is on top of you changing our pick-up site to half an hour away instead of the 2 miles away we had ordered, then charging us for those miles.) Because of these issues, we didn't have time to load properly since we had a meeting later that morning, and again that evening. We had to return to our load site twice more just to move and make our meetings. What should have taken us one load took three because our timing was unnecessarily delayed, which means you get to charge us triple the miles. I understand that you have parameters that you have to work with; truck availability and location are logistical factors, and I try to be accommodating. However, when the order is placed weeks in advance, I would hope that it can be fulfilled as ordered. If you need to change locations, allow grace miles instead of charging the customer for extra miles that they incur because you couldn't deliver. We tried contacting you about these issues before the pick-up date. We were on hold for over two hours just to speak with someone who cared or could help. We never got someone like that. Instead, we got through to someone after an hour who mocked my wife, told us she couldn't help us at all because she just worked in a warehouse, and forwarded or call to someone else who never answered. While I was on hold I tried your chat feature. It wouldn't submit. At this point I don't know why I was surprised. I even submitted an email while I was on hold. I have not received any response yet. Here I am filling out another survey, which I have no confidence will be read or used to improve your business model or customer experiences. The best thing I can say about this already stressful experience is that the p in both your Winchester store and the pick-up site in Tullahoma were polite and as helpful as your limiting parameters would allow. You're business is rooted in helping us deliver our goods; it would be nice if you delivered occasionally too.

Benjamin G. 
Évaluation :
3

They were super nice. Only problem we had was we asked to pick up truck at 7 but it wasn't ready. We were supposed to get a refund but it was stupid because the “refund” wasn't really a refund. It was money on the deposit that we had to pay anyway. Felt very snake like car salesman

Hassan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nelson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
4

It was a very good experience and the service and customer service was great.

Emma C. 
Évaluation :
5

Very friendly staff. The young fella helping me out was awesome.

Benjamin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley R. 
Évaluation :
5

The service here is excellent. The sales people are welcoming, friendly, and attentive. I won't rent from anyone else.

VOLLIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin G. 
Évaluation :
5

Excellent customer service as opposed to the the pick up location

Leslie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Courteous, friendly and knowledgeable customer oriented people and staff. The best U-Haul provider I have ever dealt with in over 20 years of being a consistent U-Haul customer!

jerry N. 
Évaluation :
5

Great people and great service

James M. 
Évaluation :
5

Excellent customer experience would recommend anyone to rent from company first

Barbara T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ken M. 
Évaluation :
4

Equipment work well, great customer service!

Oscar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zach M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terrence O. 
Évaluation :
2

3 tires was low. Ratchet hard to work. Drop off a nightmare. No one to unhook. Had to waite over a hour for someone to unhook trailer

JIM H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jesse B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
1

We arrived with no instructions on how to pick up our truck.We waited on hold for 45 minutes to get help after driving 35 minutes farther then our requested pick up location because Uhaul changed it. The loft area was un-usable due to being sticky. So we couldnt use that space. Very unhappy with our experience

Jeremiah D. 
Évaluation :
5

Trailer was easy to access and the attendant was helpful!

Jim L. 
Évaluation :
5

Nothing. Great fast friendly service. Very impressed and pleased

Lisa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim L. 
Évaluation :
4

I rented on a Sunday and the online process took longer than expected. There was no need to have to have 2 additional contacts available. My credit card info was on file for any additional charges. This was too time consuming and I have never had to do this before.

Edward G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON P. 
Évaluation :
5

Continue professional assistance!

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D. 
Évaluation :
1

Charged for extra miles that I did not go manager refused to make things right.

Riley B. 
Évaluation :
4

Store was closed when we arrived at 2:30 but checkout was easy except for the 30 min wait on the phone to get customer service.

David D. 
Évaluation :
5

Great drop off very helpful

Joseph N. 
Évaluation :
5

Nice staff, no problems with pick-up or drop-off.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris P. 
Évaluation :
5

The entire experience was easy and quick. This is a great place to rent from!!!! The man can out and helped me hook up amd unload. I appreciated that very much.

cindy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanya W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Very professional and very knowledgeable about the equipment. I would highly recommend anyone to use this business. Merci.

Charlie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI D. 
Évaluation :
5

Very accommodating and friendly .

Robert H. 
Évaluation :
5

Made sure I was comfortable with the flatbed car tow. Loaded vehicle for me and showed me how to unload. Was very comfortable when I drove off. Gave me phone numbers in case I encountered an issue. Excellent service

Landy P. 
Évaluation :
3

Dropped off after hours

PEG V. 
Évaluation :
5

SUPER Professional and efficient pick up. THANK YOU!

PAUL S. 
Évaluation :
5

The staff at this location were incredibly friendly. If it wouldn't have been for having to pay, I would've thought I was borrowing a trailer from a friend.

JOHN K. 
Évaluation :
5

Staff was so easy to work with and very accommodating to our needs! They went the extra mile to make sure what we needed was available when we needed it. Thank you Myers automotive!

Roanald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY O. 
Non les évaluations ont été soumises pour cet établissement.

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