Truck wasn't swept out when we picked it up, but we were charged a cleaning fee when we turned it in. This was not the original location for us to pick up a U-Haul, the original location wouldn't let us take the truck because they couldn't reach someone named Chad for authorization. Called U-Haul and the sent us to this location. Representative also said we would get the larger truck for the 15ft price and would get $50 off because the first location wouldn't give us the truck we reserved. We didn't receive that on the final billing. Drop off location was reserved to be in Moody AL., but when we went to drop the truck off, the app showed a place 20 miles away and wouldn't let us proceed with the truck return procedures due to not being at that location. The whole experience was probably the worst experience with a moving truck company I've ever had. from the original pickup location being completely inept and clueless to U-Haul rental procedures, to having to speak to multiple customer service reps who still managed to not give us our guarantee discount we were owed, to returning the equipment. Absolute nightmare when you are already having a busy and tiring day moving.
stephen m
Customer Reviews for Mythic Cards And Games
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Wipe down inside of the trucks between rentals.
Christopher GStaff is AMAZING!!! New found friends!
JOSHUA MExcellent service and knowledge, outstanding overall experience! The owner and staff were extremely helpful and knowledgeable about the equipment. Will definitely recommend!
Raymond MFriendly and helpful staff. My new go-to U-Haul location.
James DKeep up the good work
Leland TThey were very friendly and happy to help!!
Jennifer RBusiness is closed on Mondays
Lamar MI cant think of a single thing! I especially like how Nathan caught the fact that I had not selected an insurance plan. Gave me peace of mind to be insured.
Michael CThis location is pretty excellent and I'm happy I did my pickup and drop-off here. Despite encountering technical difficulties with the U-Haul app, the owner of the location went above and beyond to ensure we were able to get our reserved truck. We almost had to reschedule to another day and put off our moving plans, but thanks to this location's commitment we were able to still get the job done as we had originally planned. Thanks again.
Daniel SThe owner was friendly. Great experience.
john m