Le client n'a pas laissé de commentaire.TIMOTHY W.
Customer Reviews for Napa Gas
(U-Haul Neighborhood Dealer)
Pour nous contacter
Napa, CA 94558
(& Hwy 29)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 7h pm
- Dim : 10h am à 5h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The customer service was awesome. They were great. Good people.Caleb V.
While the facility itself is part of a gas station, the thing that set this apart was customer service. Lori was extremely friendly and courteous, even opening a little early so the waiting customers could get started. She took the time to remind me that the gas tank was large and that I only needed to return the truck with the same amount of gas as when I rented. In short, she is what made this rental experience. I look forward to using this location again when it is time to move things out of storage.David K.
I ordered a dozen blankets though and only for three. This location is way better than it was a few years ago. Before, there was never a point person and I was sent on a goose chase to find the equipment!Beth N.
Le client n'a pas laissé de commentaire.Susan A.
Le client n'a pas laissé de commentaire.Elizabeth C.
Great customer relations! The manager was polite and knowledgeable. First class Ford van as wellBernard V.
Le client n'a pas laissé de commentaire.Felipe Y.
Le client n'a pas laissé de commentaire.Sarah P.
Helpful counter attendant.Ira A.
Laurie is always a pleasure & knows her business well. This is the best drop off location in Napa Valley.Mark H.
Le client n'a pas laissé de commentaire.Curtis H.
The lady on the counter was very nice.Marco V.
U-Haul always been pleasant and a life saver for me thank you for your servicesJoshua M.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.Leaf K.
Bad communication. My reservation pickup location changed 3 different times. Then I wasn't guaranteed the size truck I reserved. In the end they gave me a much smaller truck that barely fit all my stuff. A lot of unnecessary stress for me when I'm trying to move. Won't go back here.Pete W.
Truck wasn't ready when I went to pick it up, and there was less than a quarter of a tank of gas!! Passenger side mirror was broken. Then they complained about the truck being dirty and less gas. I will never rent from them again, nor can I recommend themELIZABETH H.
The woman there was professional and probably the best one I ever had at a U-Haul location. I'll drive a few miles more from my house to use that location now.Frederick M.
Le client n'a pas laissé de commentaire.Debbie S.
Lori was so helpful.RANDOLPH C.
Le client n'a pas laissé de commentaire.RANDOLPH C.
Kind and helpful service. Very convenient!Susan B.
Everyone was very helpful every step of the way! We were completely 100 % happy!Mark S.
The place is good. The attendant was so rude. I recommend to take pictures before to the gas level and after. They charge me 37 dls for left the tank same level I take.Luis A.
The online check in was not smooth or easy at all.Benjamin H.
Le client n'a pas laissé de commentaire.Salli P.
Wonderful personalBaird B.
Nice helpful people!Bernard V.
Le client n'a pas laissé de commentaire.Kelly W.
All was in order with the rental. Worked as planned.Denis B.
Friendly customer service.Matt C.
I can't think of anything to comment on.charles K.
The Napa gas location was excellent. The woman who ran the counter was efficient and very friendly. She realizes every move is stressful and takes steps to make it as easy as possible. My only complaint is with U-Haul the company. On a local rental you're charged by the mile, my truck was â€œonly availableâ€ 10 miles away resulting in an automatic 20 extra miles. The customer shouldn't be penalized for U-Haul's lack of inventory.Edward V.
The woman who assisted me was courteous and kind. Will rent from again!!Aeon T.
Very personable, efficient and quick! Thank You!!Erwin B.
Le client n'a pas laissé de commentaire.JOSEPH R.
Le client n'a pas laissé de commentaire.Tom M.
Le client n'a pas laissé de commentaire.Jennifer R.
The customer service is not the best. But UHAUL trucks are always available.Zahid V.
Renting was very easyKIRK S.
Le client n'a pas laissé de commentaire.Vernon S.
Le client n'a pas laissé de commentaire.Lauren B.
The female employee is making it all so easyâ€¦5* on her!Dieter P.
I think that $1,3 per mile is a bit exaggerated since I am already paying for the truck's rental, the insurance, and putting gas back in the truck! something to think about ...christophe G.
Truck was in bad shape. Crack in windshield. Driver door did not shut completely.Steven J.
Le client n'a pas laissé de commentaire.Joseph M.
Way more expensive than advertised. Door on the truck didn't open from the outside handle. Sales guy gave me a hard time for driving farther than I expected.Brian H.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.BRAD W.
Great guys here and quality service. Will always help work with your schedule as best as they can.Kenneth V.
Le client n'a pas laissé de commentaire.Victor P.
Great experience. U Haul employee was outstanding and very customer service oriented.Kent M.
It was an awesome experienceGabriel S.
Nothing, they uhaul lady was great!JOEL B.
Le client n'a pas laissé de commentaire.Roger H.
Le client n'a pas laissé de commentaire.Tracy R.
I have always had very good/excellent service from this UHaul location. I greatly appreciate the location and availability.David O.
keep the good workLuis P.
Le client n'a pas laissé de commentaire.Marianne K.
Le client n'a pas laissé de commentaire.Victor P.
Le client n'a pas laissé de commentaire.Carson G.
The lady was very helpful and professionalKhalid H.
The truck we were given broke down and had to be towed back to the location. When we got the receipt, we were charged a $20 cleaning fee with no explanation. We had used the truck for all of two hours to transfer boxes of paperwork from one city to the next. It wasn't even dirty, but considering we weren't even given an opportunity to double check the truck before it broke down and had to be towed away, I'd say it's pretty unfair of this business to hand out charges like that. This location will not be considered next time.Lanae Dale F.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.Jill D.
Le client n'a pas laissé de commentaire.LyndaGoodwin T.
Le client n'a pas laissé de commentaire.Chris B.
Excellent customer service. Very friendly. Will be back to rent again!Thomas W.
Le client n'a pas laissé de commentaire.Mike Z.
Uhaul confirmed a location in Petaluma that did not have the equipment I reserved. Uhaul changed the location to Calistoga, which was defunct and out of business. Third location rescheduled put us out a little further, but we were compensated for the inconvenience. Napa location was great customer service! Please Uhaul: make sure you know what locations are in business AND have the equipment reserved.Alexandria G.
Plenty of parking for drive-to-rent customers. Great service. Good selection. What more can you ask for?Jerry V.
Le client n'a pas laissé de commentaire.Lawrence S.
Everything was great. The lady that helped me was kind and helpful. Made the rental process super easy.Fredrick D.
Nothing, great transaction. Would recommend.william B.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.Dennis W.
Le client n'a pas laissé de commentaire.Lorena S.
Le client n'a pas laissé de commentaire.DONNA S.
Le client n'a pas laissé de commentaire.david W.
Le client n'a pas laissé de commentaire.Barbara K.
Le client n'a pas laissé de commentaire.Emylou A.
Le client n'a pas laissé de commentaire.CHRISTINE C.
Great people working thereKENNETH W.
Le client n'a pas laissé de commentaire.CHESTER W.
Napa Uhaul manager, Laurie, was great to work with. She is the primary reason for positive review.sheila E.
Excellent, customer service. Lauri and moji have great customer skills. Very helpfulMuhammad L.
Good customer service.KIMBERLY L.
Include a dolly as a standard (free) feature on trucks with EZ-ramp.RODOLFO H.
the lady was very helpful and answered all our questionsLaureen Betts D.
The receipt I received from U-Haul showed a total amount of $43.92. The U-Haul charge on my credit charge was for $49.25. No explanation.Sam C.
Everything went well. I would really like to complement the women who checked me in for the rental. She was very helpful and made the entire experience very easy. She is great.ROBERT G.
Le client n'a pas laissé de commentaire.Julie C.
Everything was good 😊Gabriel S.
Le client n'a pas laissé de commentaire.Andrew K.
Le client n'a pas laissé de commentaire.RYAN H.
Continue your great service. FLAWLESS 👍🏻🙏James H.