The scan app for drivers licenses doesn't work. A big time waster!
Peter T.
Customer Reviews for Nassau Rv & Boat Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
It took 3 locations to get a truck. My reservations were cancelled and it was way too difficult to get to customer service.
DENNIS H.They charged me more Then what they said it would be.
kim B.We have rented space for our rv for over ten years; however, we have sold our rv and do not anticipate needing the space any longer. If we do in the future, we will certainly be back. Thanks, the Harrell's
Henry H. | Expérience généraleHorrible. Uhaul rerouted us to this location but did not update us to 24/7 pickup. It took 2 hours on hold and being transfered to get it sorted out. Once we returned it we were emailed 3 days later that we didn't return the truck and when we called to correct it they said the location was closed because of no manager. Took them over a week to correct it. Overall bad experience.
Brian D.Crystal, the general manager made the use of this facility so easy.
Joseph R. | Expérience généraleOverall, it's easy to do the after hours pickup using the phone. Some would struggle with this and would have to do it while the business is open.
TODD J.Very Handy site. Great folks. Have a Wonderful Merry Christmas. John and Kate
john S. | Expérience généraleNothing. Everything and everyone was great.
georgette M.Excellent service 👍
Marcelo P.Ms. Crystal was very sweet. She know's the product and answered allmy questions. Ms. Crystal jelped me get to the facility from the day I reserved unti lthe day I arrived and then departed. She is an asset to this company. Thank you for all your help Ms. Crystal
Placido D. | Expérience généraleCrystal was always very helpful and was always friendly to us. Thanks Crystal. Steve
Steven W. | Expérience générale100 % excellent storage experience for my new boat! Lady at desk was awesome!
scott b. | Expérience généraleGood customer service
Larry M.It was super easy to make a reservation and pick up on a Sunday and drop off. Highly recommend renting from Nassau Rv & Boat Storage 850640 US Hwy 17 Yulee, FL 32097
Annette L.Crystal at the Nassau RV & Boat storage location was amazing to work with. She answered all our questions and went above and beyond to make our rental smooth! We will definitely return here if we need another rental in the future.
Shauna T.I continue to be impressed with the level of service provided by this staff. I would rather patronize this location because they are willing to go the extra mile to insure customer satisfaction
Deryl J.No problems at all! Easy to sign up easy to stop.
ZACH F. | Expérience généraleMaybe make the sign and where to return truck more prominent?
Stephen C.Rented a spot for a few years everything was what we'd hoped for until something changed and now the coded gate is left open during business hours. Just wasn't happy with that and is the reason we found another place to store.
Bill R. | Expérience généraleNassau Boat and RV staff was very helpful. They went out of their way to assist me with any concerns I had. I would definitely use them for storage of my boat or RV in the future. Access to the area was easy and available anytime that I needed to get in. I highly recommend their storage facility to anyone looking to store their toys.
John B. | Expérience généraleI had a temporary storage issue with my rv. The folks here were helpful, friendly and solved my problem.
MICHAEL N. | Expérience généraleI am so pleased with the over and above service the staff gave me. Hearing impairment people are often treated unfairly but Susan was patient and stayed involved in conversation. Upon returning to pick up my trailer everything was the way I left it, your facility is superbly well kept and I highly recommend it, thank you again.
MELISSA D. | Expérience généraleFamily owned and very friendly when contacted for anything. Well kept facility and key pad entry always accessible. Love this location.
Margaret R W. | Expérience généraleGreat customer service with a very pleasant and helpful attendant
Patrick H.The mobile app is terrible. Multiple failures (using 3 different phones) in both the pickup and return process was very frustrating. If the app worked it would have been an amazing experience.
Kelly D.Let suzi take care of them she was great
david S.U-Haul corporate cancelled my reservation apparently due to my arrival at the site at 9:15 am (reservation was for 8am and I had completed everything online except for the pickup by 8am) . So when I arrived the reservation said it had expired. Fortunately, there was a lady at the site who was very helpful in setting it up again. U-Haul corporate failed me, local agent was excellent.
Leonard M.I took almost 1/2 hour to Get approved. They tried to charge me extra for gas.
Shameika T.Your on-line checkin process took over three hours t complete and totally not user friendly. I will probably not rent from U-Haul again.
David C. R.Provide the furniture pads when rented or don't charge for their rental when they aren't provided.
Shawn P.Make sure the can is vacuumed out before renting it to someone else.
Rhonda N.The process of how to get the keys needs to be more clear. Clear instructions inside the vehicle would be helpful. Otherwise, have someone there to assist.
Christopher C.All Good.
Ron J.The lady in the office I think her name was Sandy but she was very helpful.
Patty G.Susie was a delight to work with!
Kimerie B.Bo comments.
Jasper J.Nothing needs to be improved that's why I keep coming back because of the awesome customer service and service as a whole
Joyce K.Susie is wonderful!!
Timothy G.It took several calls to get the truck returned out of my name. I had to call a few times and no answer then had to drive up there and the attendant was st lunch. Call customer service 3 times to resolve dnd they said the field manager Tim would handle it.
Carolyn M.Everything was great
dewey B.Always wonderful working with this dealer. Professional, courteous, effective.
Wm Yulee Band B F.Always friendly and helpful, love working with these guys.
William F.Suzie was amazing, wish we could clone her into every customer support role on the planet. Owner was onsite and just as wonderful. Top notch folks.
John S.I was very upset with the system for 24 hour check in. I got hung up on after being on hold for 7 mins to speak to someone. I then called back and waited on hold for 12mins before hanging up and my boyfriend was at the site for one hour and fifteen minutes before everything got squared away and he was able to pick up the uhaul. We ended up moving our things in the rain due to this and it was not convenient at all and i will never use your services again if i can't use them during business hours. This is not a complaint on the location, I want to make that very clear this is about the website and the call center customer service. This was a terrible experience and I'm very dissatisfied with the 24 hour pick up.
Michael A.Very friendly, clean, efficient process.. I highly recommend this location for your Uhaul needs..
Misty M.The uhual app needs work had problems with and the nice lady at the locations was the one who help me and made the experience pleasant and smooth
VÃctor C.Dropped off at night used key drop box
Brian J.It was closed when I dropped off the truck.
Galen F.Susie is great to work with! Much better than 1 800 staff.
Hugh P.It was a Sunday I dropped it off. Place was closed, had plenty of room to drop the truck off. I called next business day to check on it, all is good.
Shirley W.Just need a clearer sign that the office is behind the front business.
Robert V.Always a wonderful experience at Nassau RV and Boat Storage, highly recommend!
William F.Drop off location was not in the vicinity I was told had to travel miles our of my way to drop off truck . Directions need to be clearer .
charlene C.Nothing! Was a wonderful experience as always. Friendly and polite customer service, quick pick up and drop off. I love it! Very happy customer!
Jennifer W.Great and fast service!
Brad M.Great facility
Michael M. | Expérience généraleGreat people. Very accomodating.
Jonathan D. | RéservationConvenient and easily accessible!
Gary P. | Expérience généraleThe lady at the Uhual in Yulee was very NASTY. I first called by phone but no one picked up. So I drove to the location to discuss my bill. She tried to charge me another day plus a coverage fee. Her response was that I did not drop the truck off until Saturday. But initially she started to say Friday but quickly stopped and said Saturday. Another employee at a connected office did confirm that the truck was there Friday morning when when she arrived to work at 8am. She then told me to get out, along with another man who just walked in. On top of that, she put her filthy hand on my 3 year old child! I will never do business with the U-Haul in Yulee, FL ever again as long as those employees work there. She is a liar and tried to steal money from me. She was supposed to be the manager, but her customer service skills are at a -10.
chamell J.Nothing everything was great
Debra W.Service was excellent (Susie was great help). Without any fuss we were able to cancel our reservation when my wife's unexpected health problems made it impossible for us to travel. Recommend.highly.
J. Curtis N. | Expérience généraleSusie was always great..
Bleecker S. | Expérience généraleCustomer service was outstanding! Equipment pick up and drop off area was large and well organized.
douglas S.Make sure price guarantee is in system and faster checkout
Lestor C.Nassau RV and Boat Stowage are our neighbors and they went out of their way to make our moving situation tolerable
Albert B.Excellent customer service! The owners took great care in ensuring I had all Qs answered and was set up for success.
Jarod S.the people there are great
DENNIS D. | Expérience généraleKeep doing what your doing now thank you
DAWIT A.Staff was very friendly and the facility was in good condition - wouldn't hesitate to recommend them to a friend and/or use them again in the future should the need arise again.
Wade S. | Expérience généraleKeep it up, Thanks
Allen B.The only thing was a funny smell in the cabin.
Osvaldo M.Thanks
ALBERT S.Very helpful and great service
Cynthia R.There was no one there when we returned the truck. Had to drop key and contract in drop box. Would prefer to have a person there to receive the truck.
KAREN F.The lady at the office was very nice, friendly, helpful and knowledgeable On a scale of 0-10, I will give her a 10 for her skill and ability doing her job.
Kathy S.Excellent
dan G.Very good location.
Richard R.Nothing. Great experience.
Richard R.FOR ONE YOU CAN TELL PEOPLE ABOUT YOUR SO CALLED CLEANING FEE. $25 TO SWEEP A FEW PIECES OF DIRT OUT THE TRUCK. WILL NOT BE BACK HERE EVER AGAIN AND WILL NOT REFER THIS BRANCH TO.ANYONE
MADRINA H.great so far
Privacy R. | Premières impressions