Customer Reviews for Nassau Rv & Boat Storage
(U-Haul Neighborhood Dealer)

351 évaluations

850640 US Hwy 17   Yulee, FL 32097
(2 Doors down from Moose Lodge)

(904) 225-5779

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - Sam : 10h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(904) 225-5779

850640 US Hwy 17
Yulee, FL 32097
(2 Doors down from Moose Lodge)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - Sam : 10h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The scan app for drivers licenses doesn't work. A big time waster!

Peter T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky R. 
Évaluation :
5

It took 3 locations to get a truck. My reservations were cancelled and it was way too difficult to get to customer service.

DENNIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonisha W. 
Évaluation :
4

They charged me more Then what they said it would be.

kim B. 
Évaluation :
5

We have rented space for our rv for over ten years; however, we have sold our rv and do not anticipate needing the space any longer. If we do in the future, we will certainly be back. Thanks, the Harrell's

Henry H.  |  Expérience générale 
Évaluation :
1

Horrible. Uhaul rerouted us to this location but did not update us to 24/7 pickup. It took 2 hours on hold and being transfered to get it sorted out. Once we returned it we were emailed 3 days later that we didn't return the truck and when we called to correct it they said the location was closed because of no manager. Took them over a week to correct it. Overall bad experience.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanetta H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNIFER D. 
Évaluation :
5

Crystal, the general manager made the use of this facility so easy.

Joseph R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy E.  |  Expérience générale 
Évaluation :
5

Overall, it's easy to do the after hours pickup using the phone. Some would struggle with this and would have to do it while the business is open.

TODD J. 
Évaluation :
5

Very Handy site. Great folks. Have a Wonderful Merry Christmas. John and Kate

john S.  |  Expérience générale 
Évaluation :
5

Nothing. Everything and everyone was great.

georgette M. 
Évaluation :
5

Excellent service 👍

Marcelo P. 
Évaluation :
5

Ms. Crystal was very sweet. She know's the product and answered allmy questions. Ms. Crystal jelped me get to the facility from the day I reserved unti lthe day I arrived and then departed. She is an asset to this company. Thank you for all your help Ms. Crystal

Placido D.  |  Expérience générale 
Évaluation :
5

Crystal was always very helpful and was always friendly to us. Thanks Crystal. Steve

Steven W.  |  Expérience générale 
Évaluation :
5

100 % excellent storage experience for my new boat! Lady at desk was awesome!

scott b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sierra P. 
Évaluation :
5

Good customer service

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond D.  |  Expérience générale 
Évaluation :
5

It was super easy to make a reservation and pick up on a Sunday and drop off. Highly recommend renting from Nassau Rv & Boat Storage 850640 US Hwy 17 Yulee, FL 32097

Annette L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward S. 
Évaluation :
5

Crystal at the Nassau RV & Boat storage location was amazing to work with. She answered all our questions and went above and beyond to make our rental smooth! We will definitely return here if we need another rental in the future.

Shauna T. 
Évaluation :
5

I continue to be impressed with the level of service provided by this staff. I would rather patronize this location because they are willing to go the extra mile to insure customer satisfaction

Deryl J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent K.  |  Expérience générale 
Évaluation :
5

No problems at all! Easy to sign up easy to stop.

ZACH F.  |  Expérience générale 
Évaluation :
5

Maybe make the sign and where to return truck more prominent?

Stephen C. 
Évaluation :
5

Rented a spot for a few years everything was what we'd hoped for until something changed and now the coded gate is left open during business hours. Just wasn't happy with that and is the reason we found another place to store.

Bill R.  |  Expérience générale 
Évaluation :
5

Nassau Boat and RV staff was very helpful. They went out of their way to assist me with any concerns I had. I would definitely use them for storage of my boat or RV in the future. Access to the area was easy and available anytime that I needed to get in. I highly recommend their storage facility to anyone looking to store their toys.

John B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra C. 
Évaluation :
5

I had a temporary storage issue with my rv. The folks here were helpful, friendly and solved my problem.

MICHAEL N.  |  Expérience générale 
Évaluation :
5

I am so pleased with the over and above service the staff gave me. Hearing impairment people are often treated unfairly but Susan was patient and stayed involved in conversation. Upon returning to pick up my trailer everything was the way I left it, your facility is superbly well kept and I highly recommend it, thank you again.

MELISSA D.  |  Expérience générale 
Évaluation :
5

Family owned and very friendly when contacted for anything. Well kept facility and key pad entry always accessible. Love this location.

Margaret R W.  |  Expérience générale 
Évaluation :
5

Great customer service with a very pleasant and helpful attendant

Patrick H. 
Évaluation :
5

The mobile app is terrible. Multiple failures (using 3 different phones) in both the pickup and return process was very frustrating. If the app worked it would have been an amazing experience.

Kelly D. 
Évaluation :
5

Let suzi take care of them she was great

david S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY F. 
Évaluation :
5

U-Haul corporate cancelled my reservation apparently due to my arrival at the site at 9:15 am (reservation was for 8am and I had completed everything online except for the pickup by 8am) . So when I arrived the reservation said it had expired. Fortunately, there was a lady at the site who was very helpful in setting it up again. U-Haul corporate failed me, local agent was excellent.

Leonard M. 
Évaluation :
2

I took almost 1/2 hour to Get approved. They tried to charge me extra for gas.

Shameika T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
3

Your on-line checkin process took over three hours t complete and totally not user friendly. I will probably not rent from U-Haul again.

David C. R. 
Évaluation :
5

Provide the furniture pads when rented or don't charge for their rental when they aren't provided.

Shawn P. 
Évaluation :
5

Make sure the can is vacuumed out before renting it to someone else.

Rhonda N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malik R. 
Évaluation :
1

The process of how to get the keys needs to be more clear. Clear instructions inside the vehicle would be helpful. Otherwise, have someone there to assist.

Christopher C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ronald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana H. 
Évaluation :
5

All Good.

Ron J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

The lady in the office I think her name was Sandy but she was very helpful.

Patty G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam D. 
Évaluation :
5

Susie was a delight to work with!

Kimerie B. 
Évaluation :
5

Bo comments.

Jasper J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin M. 
Évaluation :
5

Nothing needs to be improved that's why I keep coming back because of the awesome customer service and service as a whole

Joyce K. 
Évaluation :
5

Susie is wonderful!!

Timothy G. 
Évaluation :
3

It took several calls to get the truck returned out of my name. I had to call a few times and no answer then had to drive up there and the attendant was st lunch. Call customer service 3 times to resolve dnd they said the field manager Tim would handle it.

Carolyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YuleeBandBooster F. 
Évaluation :
5

Everything was great

dewey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasper J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth O. 
Évaluation :
5

Always wonderful working with this dealer. Professional, courteous, effective.

Wm Yulee Band B F. 
Évaluation :
5

Always friendly and helpful, love working with these guys.

William F. 
Évaluation :
5

Suzie was amazing, wish we could clone her into every customer support role on the planet. Owner was onsite and just as wonderful. Top notch folks.

John S. 
Évaluation :
5

I was very upset with the system for 24 hour check in. I got hung up on after being on hold for 7 mins to speak to someone. I then called back and waited on hold for 12mins before hanging up and my boyfriend was at the site for one hour and fifteen minutes before everything got squared away and he was able to pick up the uhaul. We ended up moving our things in the rain due to this and it was not convenient at all and i will never use your services again if i can't use them during business hours. This is not a complaint on the location, I want to make that very clear this is about the website and the call center customer service. This was a terrible experience and I'm very dissatisfied with the 24 hour pick up.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
5

Very friendly, clean, efficient process.. I highly recommend this location for your Uhaul needs..

Misty M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeannette W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall W. 
Évaluation :
5

The uhual app needs work had problems with and the nice lady at the locations was the one who help me and made the experience pleasant and smooth

Víctor C. 
Évaluation :
3

Dropped off at night used key drop box

Brian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

It was closed when I dropped off the truck.

Galen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick C. 
Évaluation :
5

Susie is great to work with! Much better than 1 800 staff.

Hugh P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Víctor C. 
Évaluation :
5

It was a Sunday I dropped it off. Place was closed, had plenty of room to drop the truck off. I called next business day to check on it, all is good.

Shirley W. 
Évaluation :
5

Just need a clearer sign that the office is behind the front business.

Robert V. 
Évaluation :
5

Always a wonderful experience at Nassau RV and Boat Storage, highly recommend!

William F. 
Évaluation :
4

Drop off location was not in the vicinity I was told had to travel miles our of my way to drop off truck . Directions need to be clearer .

charlene C. 
Évaluation :
5

Nothing! Was a wonderful experience as always. Friendly and polite customer service, quick pick up and drop off. I love it! Very happy customer!

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary L. 
Évaluation :
5

Great and fast service!

Brad M. 
Évaluation :
5

Great facility

Michael M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
4

Great people. Very accomodating.

Jonathan D.  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
4

Convenient and easily accessible!

Gary P.  |  Expérience générale 
Évaluation :
1

The lady at the Uhual in Yulee was very NASTY. I first called by phone but no one picked up. So I drove to the location to discuss my bill. She tried to charge me another day plus a coverage fee. Her response was that I did not drop the truck off until Saturday. But initially she started to say Friday but quickly stopped and said Saturday. Another employee at a connected office did confirm that the truck was there Friday morning when when she arrived to work at 8am. She then told me to get out, along with another man who just walked in. On top of that, she put her filthy hand on my 3 year old child! I will never do business with the U-Haul in Yulee, FL ever again as long as those employees work there. She is a liar and tried to steal money from me. She was supposed to be the manager, but her customer service skills are at a -10.

chamell J. 
Évaluation :
5

Nothing everything was great

Debra W. 
Évaluation :
5

Service was excellent (Susie was great help). Without any fuss we were able to cancel our reservation when my wife's unexpected health problems made it impossible for us to travel. Recommend.highly.

J. Curtis N.  |  Expérience générale 
Évaluation :
5

Susie was always great..

Bleecker S.  |  Expérience générale 
Évaluation :
5

Customer service was outstanding! Equipment pick up and drop off area was large and well organized.

douglas S. 
Évaluation :
4

Make sure price guarantee is in system and faster checkout

Lestor C. 
Évaluation :
5

Nassau RV and Boat Stowage are our neighbors and they went out of their way to make our moving situation tolerable

Albert B. 
Évaluation :
5

Excellent customer service! The owners took great care in ensuring I had all Qs answered and was set up for success.

Jarod S. 
Évaluation :
5

the people there are great

DENNIS D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARION B. 
Évaluation :
5

Keep doing what your doing now thank you

DAWIT A. 
Évaluation :
5

Staff was very friendly and the facility was in good condition - wouldn't hesitate to recommend them to a friend and/or use them again in the future should the need arise again.

Wade S.  |  Expérience générale 
Évaluation :
5

Keep it up, Thanks

Allen B. 
Évaluation :
5

The only thing was a funny smell in the cabin.

Osvaldo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua A. 
Évaluation :
5

Thanks

ALBERT S. 
Évaluation :
5

Very helpful and great service

Cynthia R. 
Évaluation :
3

There was no one there when we returned the truck. Had to drop key and contract in drop box. Would prefer to have a person there to receive the truck.

KAREN F. 
Évaluation :
5

The lady at the office was very nice, friendly, helpful and knowledgeable On a scale of 0-10, I will give her a 10 for her skill and ability doing her job.

Kathy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farris G. 
Évaluation :
5

Excellent

dan G. 
Évaluation :
5

Very good location.

Richard R. 
Évaluation :
5

Nothing. Great experience.

Richard R. 
Évaluation :
1

FOR ONE YOU CAN TELL PEOPLE ABOUT YOUR SO CALLED CLEANING FEE. $25 TO SWEEP A FEW PIECES OF DIRT OUT THE TRUCK. WILL NOT BE BACK HERE EVER AGAIN AND WILL NOT REFER THIS BRANCH TO.ANYONE

MADRINA H. 
Évaluation :
3

great so far

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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