Customer Reviews for National City Rentals
(Concessionnaire U-Haul dans le voisinage)

373 évaluations

110 National City Bl   National City, CA 91950
(@1st St)

(619) 477-0811

Heures d'ouverture de l'établissement

  • Lun : 1h pm à 7h pm
  • Mar - mer : 9h am à 7h pm
  • Jeu : 1h pm à 7h pm
  • Ven : 9h am à 7h pm
  • Sam : 10h am à 7h pm
  • Dim : 11h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(619) 477-0811

110 National City Bl
National City, CA 91950
(@1st St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 1h pm à 7h pm
  • Mar - mer : 9h am à 7h pm
  • Jeu : 1h pm à 7h pm
  • Ven : 9h am à 7h pm
  • Sam : 10h am à 7h pm
  • Dim : 11h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelito M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdulrohman A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NET L. 
Évaluation :
3

Drop off location is a liquor store so, accessibility is extremely limited and a challange with liquor store customers coming and going constantly.

Dewayne N. 
Évaluation :
5

I felt this site went above and beyond to help me with my needs.

Len P. 
Évaluation :
5

A phone number to call

Querobin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorge M. 
Évaluation :
5

Nothing there all good

marisela R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
5

Ronnie was great!!! Friendly and very helpful. He got us out quick so we were able to get our duties accomplished. Ronnie helped with the speedy process as well as getting us back checked in so we could cleanup, relax and proceed with the rest of our day. Ronnie made our experience easy & enjoyable!!!

Christopher B. 
Évaluation :
5

Great service and very helpful making sure the trailer was installed and working correctly. Thank you Roger...

ISMAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Everythings is really good

MARTHA D. 
Évaluation :
5

Aucun

JAY D. 
Évaluation :
5

Everything was good

Carlos R. 
Évaluation :
3

I mean, it's a liquor store parking lot. I questioned whether it was the right place, but as far as convenience of self drop off it was great.

Molly W. 
Évaluation :
5

Very helpful and friendly overall great experience

Anthony M. 
Évaluation :
4

The man working at the liquor store was really friendly and helped me park my trailer quickly.

THEODORE E. 
Évaluation :
1

This experience yielded hands down the most unbelievably unprofessional company through and through that I've come across in my 30 years of life. Starting at the heart of it with the wildly inappropriate and hypocritical "president" Don Chae. Never have I ever seen a more ridiculous or heinous display of behavior from a grown man let alone someone that was supposed to have been representing a company with any type of tact humanism or remote dignity or respect for himself, his company, and ESPECIALLY not customers, even when his customers are homeless veterans who've paid for U-HAUL services. Meanwhile U-haul apparently prides themselves on their association with Humble Design helping veterans and homeless....what a joke! When confronted with these issues, customer service operators were dumbfounded and tried to help me until they were silenced by corporate. . Don Chae needs a psych eval and a permanent unpaid vacation.

Kathryn F. 
Évaluation :
5

Easy process and they don't try to screw you! Polite staff!

Mubarak K. 
Évaluation :
5

Very friendly and helpful with return. Thank You

Matthew F. 
Évaluation :
5

Muy rapido proceso para rentar un vehiculo en menos de 5 minutos ya tenia las llaves, excelente trato y no me cobraron extra por 30 minutos que me pase !!! Recomendado

ALEJANDRO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS S. 
Évaluation :
3

Lights didn't work, then had to dig out another trailer but they didn't change the equipment number so when I dropped it off it was a mess. They said that wasn't the one I rented.

Arturo L. 
Évaluation :
5

Personal muy amable. Excelente.

SONIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter P. 
Évaluation :
5

This location would be hard to suggest any improvements. The staff was terrific and very efficient.

william G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscilla R. 
Évaluation :
5

Delightful experience! Would highly recommend him and his business to anyone.

Judith M. 
Évaluation :
5

quick fast & easy ive been else where , where they take up 30 - 40 min just confirming id , credit cards , emails etc ! i was in & out in a matter of minutes quick & easy no hassle cashier super nice & friendly told us what we were going to pay ahead of time before paying loved my experience here will be coming back to this location & recommenced people thank you .

Javier V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL R. 
Évaluation :
3

The location was ok. But the customer service wasn't the greatest

Judith D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabriela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susie F. 
Évaluation :
5

These guys are efficient and the customer service is 2nd to none.

shona J. 
Évaluation :
5

Best UHaul in San Diego. Friendly staff and equipment is always clean, new, and great working condition

THE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
5

The gentleman that was there was very friendly, I had some pieces of wood in the trailer that I was returning, I was removing the wood to my truck and he said just leave it there I will remove it later with no extra cost

Juan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jer Cherng L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wesley J. 
Évaluation :
5

Friendly rental spot.

Kelly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOY P. 
Évaluation :
1

The location is not routinely manned by a U Haul rep. It is a liquor store and not a desirable location. I'm glad I did not have my wife take the trailer back as originally planned I asked that the U Haul rep call me to let me know he had completed the paperwork for the turn in. I had to text him the following day and call the location to get confirmation. I had to do my own disconnect and move the trailer out of the parking area. Really poor customer service. I will never use this location again, even though it means a longer drive to drop off the trailer/vehicle.

Dennis P. 
Évaluation :
2

Truck was dirty and compartment full of leaves and had to be swept before use. I could tell it hadn't been checked as there was a cart and a dolly I didn't rent. 1 trailer tire was almost flat (I didn't find that out until I loaded vehicle) and was a nightmare trying to find a gas station with air that could accommodate truck and trailer in downtown National City. Nothing checked.1 guy to run his liquor store and u haul and obviously couldn't do both.

Glen P. 
Évaluation :
4

The location is not in a great part of town but the owner was nice and very helpful.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLAND A. 
Évaluation :
5

He was great, quick, and helpful.

crystal D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos C. 
Évaluation :
5

Nothing but positive comments. Friendly and knowledgeable. Easy access.

Jeff B. 
Évaluation :
5

This location was amazing, the first spot I went to in Chula Vista was horrible.

kevin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

anthony A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jeffrey B. 
Évaluation :
5

Rogers Customer Service is top notch. Great rental experience.

CO T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corbin H. 
Évaluation :
5

Ask every new customer to download the U-Haul app and set up an account at the time of pick up.

saad J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan L. 
Évaluation :
5

Had a rough start with my reservation, but I have to say it took 3 locations to fulfill my needs. All of them were very patient with me and did everything to accommodate my needs. Brianna from uhaul.com was fantastic and helped make this a great experience. I also have to mention those brothers where I picked up my uhaul; they have the greatest customer service I've ever challenged. Both are great people and made my moving an extraordinary easy move. They helped me pick up a transporter after hours. Hands down, perfect customer service. Uhaul has always been my choice, but now has left me to know I will always refer and always use. To all the branches and customer service, I thank you all. From beginning to the the end, this was the utmost terrible move I've ever experienced, but with the greatest help from uhaul to make it a very grateful experience. You are all awesome.

Jerry R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

perdro H. 
Évaluation :
1

Wheiting until 10:40 no body there

PEDRO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus G. 
Évaluation :
5

Service was great no problems

ARROYO B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

anitav K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleksei I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
5

Receiced excellent customer service from Roger!

Alan A. 
Évaluation :
5

N/A All was great and the associate on duty that night was super helpful so thank you,

john R. 
Évaluation :
4

This is a retail liquor store with U-Haul services. There was only one staff on duty so he was constantly interrupted trying to service us. That made us impatient and late. On the other hand, that guy had the best attitude; he was pleasant in spite of all he had to do, kept his smile no matter how much I grumbled. He's a Rock Star, deserves a raise!

STAAJABU H. 
Évaluation :
5

My appt was at 9, the guy opening the store showed up 20 min late. Besides that service was awesome and the guys were extremely helpful. Would go there again.

Clyde C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arturo V. 
Évaluation :
5

everything was pretty good

ROBERTO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
5

Read comment above. This gentleman was very friendly and helpful.

John N. 
Évaluation :
5

Remind us what tools would make a moving experience safe and smarter!

CHARLES N. 
Évaluation :
5

Ronnie was super nice and helpful. Fortement recommandé!

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYTA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRAULIO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY V. 
Évaluation :
1

This was the most unprofessional experience I have ever had. The man who worked at the convenience store and rang us up was extremely unprofessional and down right rude. To begin with, we ordered and paid for two dollies and mattress protectors. Once we arrived home, we realized he didn't put them in the truck. We had to drive all the way back to National City, and he yelled at us, saying that he asked if we needed dollies (he never asked us). So when we showed him our receipt, he went to the back to get the dollies, but informed us, "Sorry, I don't have any." So, we ended up paying our movers twice as much because they didn't have any dollies to help move our stuff. When we brought the UHaul back, we were yelled at again. He originally prorated us at 57 $for the whole day, anticipating we would only be driving 25 miles, but he said if we went over 25 he would charge us more, and under 25 he would charge us less. We ended up driving 11 miles total, yet our bill came out to 123 $. He ended up tacking on 72 $for gas (for the ELEVEN miles we drove). He had told us at the beginning that we needed to bring the UHaul back with a quarter tank of gas. We brought it back with a quarter tank and he started yelling at us that we needed to go and fill it up with more gas. We asked him very nicely to just charge us for the few dollars of gas we used, but he continued to yell at us and explain that he told us we needed to do it on our own. When we refused to fill up the tank he started screaming and told us to leave because “he was done with us.” This was the most unprofessional experience I have ever been a part of. My friend and I were legitimately scared. This man should not be running this business. He has no customer service skills, and is over the top rude and unprofessional. What type of business YELLS at their customers? I am absolutely disgusted, and I do NOT recommend this location to ANYONE!

Jamie M. 
Évaluation :
2

Roger (owner) is an amazing person to work with - he cares for his customers. He did go that extra mile in making sure we questions were answered and hook-up was done correctly -- we rented an Auto Transport as well. The location is beyond his control. The condition of the truck could use some attention -- after we drove home and before we began to load I spent 45 minutes washing out the cab: Seats, Steering Wheel, Dash. One couldn't touch anything thing without sticking/dust flying, etc. Truck had plenty of power hauling our load and vehicles - no issue with the mountain passes.

GEORGE F. 
Évaluation :
1

He lied about what my card was being charged.

Michael T. 
Évaluation :
1

It shares space with a liquor store and the representative was disrespectful to me and the uhaul property

FAYE S. 
Non reviews have been submitted for this location.

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