Customer Reviews for National Truck & Equipment
(U-Haul Neighborhood Dealer)

572 évaluations

455 Lebanon Rd   Crittenden, KY 41030

(859) 903-0336

Heures

  • Mon–Fri
    De 8 h am à 6 h pm
  • Samedi
    De 8 h am à 5 h pm
  • Dimanche
    De 9 h am à 12 h pm

Services dans cet établissement :

Pour nous contacter

(859) 903-0336

455 Lebanon Rd
Crittenden, KY 41030

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 6 h pm
  • Samedi
    De 8 h am à 5 h pm
  • Dimanche
    De 9 h am à 12 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Extremely helpful.

Raymond S. 
Évaluation :
5

The truck ran very well and the interior was immaculately clean.

KAREN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELIA T. 
Évaluation :
5

Everything was great!

Alan W. 
Évaluation :
3

Improvement by having the equipment in the truck lady at front desk was super rude when I told her the two dollys weren't in there then she only had one available at arrival and I got charged for both

Recardo W. 
Évaluation :
5

, Well you can't get any better people like Heather and Kevin. Great place These 2 people are wonderful. Thank you so much for them. Thank you again. Respectfully Laura Golden

Laura G. 
Évaluation :
5

Nothing, had a very good experience.

JAMES H. 
Évaluation :
5

No improvement needed. Heather and Kevin are perfect just the way they are.

Laura G. 
Évaluation :
3

As we approached, the attendant was sitting on restroom commode and slammed the door. Deduced we would eventually be served. some time later, the attendant came from the rest room and asked if she could help. We told her we had a trailer to return. She asked if the one in the back lot was it. we answered, yes.. She told us to bac it next to the one behind the one to its rear. There was no one to help and with no jack, the ball hitch could not be lifted. Two of us had to pull the hitch pin , chock the trailer and drive the tow truck forward. This was unsafe and I feel someone should have been present to receive the rental and assist. Suggest you look for a replacement representative to carry on your company's good name! Signed : Franklin L. Sebree

Franklin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BILL W. 
Évaluation :
5

When picking up the truck the Customer service representative was very friendly. When dropping off she was not so friendly but was very busy so understandable.

Stefanie D. 
Évaluation :
5

Excellent customer service as usual.

Francis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex T. 
Évaluation :
2

4 worn out tires 2 that leaked air and had to be inflated daily U-Haul support was time consuming and not helpful they just referred you to another link to wait again for support. Couldn't return early because they said they would charge more and ended up being late so they charged more anyway Unsafe auto transport rentals from uhaul that is how it goes Never again will I trust uhaul again

tom L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremy K. 
Évaluation :
5

Enjoyed working with the team. This was a long round trip and appreciate the fact that we had no issues.

Herb R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Byron N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy R. 
Évaluation :
5

Very accommodating facility. Great to work with!

William M. 
Évaluation :
4

Never have a problem at this location the manger knows how to run the place very well best u haul around northern ky

Charles C. 
Évaluation :
4

Lady behind counter was very helpful.

rae B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
3

First I went to uhaul in Florence Ky, where at 10am no one still had not showed up, online says it was open at 8am. Then someone in the parking lot told me I had to call or text the uhaul employee to come meet me. So I left and drop to the one in my town crittenden ky, which I was able to get help right away. But fuel was said to be at 3/4 at start it was only at 5/8s so I returned the truck back at 5/8s and took photos before and after. The truck they rented out to us had no air conditioning working it in. So yeah all in all was able to rent the truck and get the job done but not so good of a experience today.

ben C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret M. 
Évaluation :
4

Truck A/C NOT working

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Nothing. Staff was friendly and helpful. And the whole process went smoothly.

Tina G. 
Évaluation :
5

Very helpful and friendly

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
3

Only thing that needs improvement is information when Customers are checking out a vehicle as in inform people What they need to do online if anything

MICHEAL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Great service, very quick.

Clayton J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
1

Rude uncooperative and no customer service

Tabatha P. 
Évaluation :
1

The truck was dirty inside. Trash from previous user. Not at all price I was quoted. Never again!!! Rude staff.

SEANA S. 
Évaluation :
5

Keep up the good work!

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda D. 
Évaluation :
5

Great Customer Service!

Clay H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry F. 
Évaluation :
4

Good service &equipment

ROY C. 
Évaluation :
5

Very good to work with! Had truck and trailer hooked up and ready to roll before I arrived.

Ted T. 
Évaluation :
4

I'd say for the most part the process went well and I was able to secure a rental on short notice. I recommend making sure all the lights and tire pressure is checked prior to renting out vehicles.

Samir M. 
Évaluation :
2

Several things...1)maintain your trucks a little better the truck I had ran terrible the passenger mirror was broke so the wind kept blowing it in which caused me to almost have a very bad wreck on expressway. 2) Have a drop off service for your customers, I moved to Georgetown and could not drop truck off in Georgetown or even Williamstown I was told I had to bring it to Crittenden, 60 miles out of my way. To me that's a scam to get more money. 3) Care about your customers more, this is a business that by chance not skill was put in a good location which allows them to make alot of money which you can tell I call the owner to tell him the truck is running bad and I'm close to be broke down on expressway he tells me to "Go on a website to get help with roadside assistance". I would not recommend this place to anyone

Angela L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S. 
Évaluation :
3

Not this place, they were great. Issue was having a reservation at another location 25 miles away, get there and told they didn't have the trailer, on a guaranteed reservation.

Jason S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ray C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL W. 
Évaluation :
5

Not much to improve on, most friendly staff I've ever dealt with at a uhaul facility. They went out of their way to help me an to accommodate my needs. I will DEFINITELY be back to give them my business even if it means I have to drive a couple extra miles. I would give more than 5 stars if possible.

BLAKE D. 
Évaluation :
5

National Truck and Equipment was the best! They made the stressful experience of moving much easier with their kind and efficient service!

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney V. 
Évaluation :
5

Customer service was the GREATEST. LOVE THAT DUDE FOR REAL.

DEBBIE R. 
Évaluation :
5

Cleanest and friendliest U-Haul I've ever used. Had an amazing experience here.

Mike D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARJIT B. 
Évaluation :
5

Larger area for parking vehicles.

Maryann P. 
Évaluation :
5

Kevin was amazing! He went above and beyond to make me happy! I'll definitely use this location again! Friendly, professional and efficient!

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joni W. 
Évaluation :
5

We will use the location from now on and will never use erlanger,ky ever again!

Derek S. 
Évaluation :
5

The people are so nice and very accommodating. The trucks are spotless! I had a great experience!

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delia O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
5

No improvement necessary.

Randall B. 
Évaluation :
5

Extremely nice and helpful!!

James Z. 
Évaluation :
5

Keep up the good work :-)

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Billy M. 
Évaluation :
5

I had a lot of bad experiences at other U-Haul locations. But the office in Crittenden Kentucky really has their act together. Really good customer service and they are genuinely concerned that you get everything you need. This location is the main reason I still do business with U-Haul

Joshua B. 
Évaluation :
4

The lot is a little tight with one entrance but it's very manageable. Friendly staff and awesome owners.

Andrew G. 
Évaluation :
2

You can not put a trailer in front of building with a larger truck without backing through the entire property . Very inconvenient. And there are no Jack's on trailers. How is someone that has a problem lifting like a small woman or man going to maneuver a trailer ? They have way to much tongue weight.

Paul C. 
Évaluation :
5

The Employees that waited on me was very friendly! She was very polite and explained everything to me and loved the experience with haul would highly recommend! The vehicle was clean and warmed up which was great since it was 18 degrees outside! Great and friendly service!

Gwendolyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley F. 
Évaluation :
5

Very pleasant experience. Friendly and clean!

Patricia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
3

The lot is way too small for all the equipment they have. It was very difficult to return equipment.

Stacy W. 
Évaluation :
5

Highly recommend. Excellent customer service. Would definitely rent from them again.

Rebecca T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harry H. 
Évaluation :
5

Just continue offering the excellent service Ive always received from this location.

Patricia S. 
Évaluation :
5

Tried to reserve online but it would not let me. Tried to call to reserve and went to voicemail and said it was not set up.

Bradley C. 
Évaluation :
5

Everything was first class

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward D. 
Évaluation :
5

Even though I already checked in online I got a call from uhaul telling they were changing my pickup location to 25 miles away from the original pickup. I questioned how this could happen when I already checked in, and of course I got an "I don't know" which was totallyl unacceptable. Kevin reached out to me and said not to worry that he'd take care of me. On a scale of 1-10 Kevin's location in Crittenden KY rates a 20. Kevin and his family were very very helpful in renting and picking up the truck. Kudos to Kevin!!!!

Dominic D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
3

They over charged me....when i brought the vehicle back clean and in good shape the way i got it i never got my money back on the truck so no im gonna tell everyone i know not to go there...

GREG N. 
Évaluation :
5

Very friendly with outstanding service!

MATTHEW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK K. 
Évaluation :
5

Everything was great keep up the good work

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Connie was a pleasure to work with!

susan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori G. 
Non les évaluations ont été soumises pour cet établissement.

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