Ismael was awesome. He was super helpful! It was early as all get out and he was very efficient in getting us the rig we needed, super kind and professional. Will definitely recommend to family and friends in the future.Jazmyn M.
Customer Reviews for Nava's Market
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Depoe Bay, OR 97341
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au dim : 6h30 am à 7h pm
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Good experience, very helpful.THOMAS B.
Le client n'a pas laissé de commentaire.William A.
Le client n'a pas laissé de commentaire.Harry R.
I was moving from Lincoln City to Otis, had to travel all the way to the next town to get a truck, so I had 20 miles before I ever loaded a box., then again, to return it.Kathryn R.
The gentleman that helped me went way above and beyond to help me when I was trying to return the equipment. Even though it was an inconvenience to him, he remained polite and professional toward me. Many thanks go to him for helping me after a long and frustrating day for me.Carolyn C.
Customer service was very prompt and professional.REBBECA P.
I wish the directions/location would have just said it was a Shell gas station, and to check-in inside at cashier. The â€œNava Marketâ€ is deceiving since it's really a Shell gas station.Julian Christina S.
6x12 trailer: surge brakes did not work. Overheated brakes on my truck. Uhaul by way of Daniel at repwest who I tried to file claim with said brakes OK. That is WRONG. If the emergency break-away is tripped, the brakes MUST lock. They did not, I could spin the wheels by hand. Also, when I explained my verification to the rental store, they said these trailers don't have brakes. Really?I've towed trailers for years, both electric and surge.peter S.
Le client n'a pas laissé de commentaire.Jody Lynn F.
Le client n'a pas laissé de commentaire.Tristan B.
Le client n'a pas laissé de commentaire.Mark C.
Did an overnight drop off. So I have nothing to say about service.THOMAS COLE R.
Muy Lincoln City condo does not allow (and can't accommodate) trailer parking. We arrived late; after unloading, I took the trailer to a U-Haul location 4 blocks from our condo we have used multiple times before. When we went inside the station, we learned that the U-Haul agent had not been there for three weeks. Depoe Bay location was listed on the website as a "referred" location. There was no indication all three U-Haul dealers in Lincoln City had shut down. I had to go early the next morning, retrieve the trailer from the Lincoln City location and drop it off in Depoe Bay. Personnel there were helpful; the problem is with the system. I am NOT a happy customer!Richard W.
My drop off location was different in the confirmation email than in the contract. Idk why that happened. I shouldn't have been charged extra bc of a glitch in your system.Francisco C.
Absolutely perfect experience. Thank you!Joseph A.
Le client n'a pas laissé de commentaire.David T.
See previous. Drop off was not good.Pamela B.
Friendly, courteous, Professional. Thank you!Kayleen W.
Le client n'a pas laissé de commentaire.EUGENE TOM S.
Le client n'a pas laissé de commentaire.Daniel M.
Great folks to work with, efficient and friendly.PHILIP ALAN M.
Excellent customer service.KAYLEEN LYNETTE W.
Customer Service saw me drive in and was out to greet me. Trailer was checked and recorded for turning in. Representative was courteous and unhooked the trailer .Drop off was quick and easy. Merci.scott B.
They had everything laid out for me. It was quick and painless. The guys we're great. I'll rent there again when I move.MICHAEL T.
Sounded like this truck might have an exhaust leak.TERRY JAY D.
Rude, wrong rental upon pick up and attitude about correcting it. The truck was nice, clean and equipped as ordered but Uhaul in general a disappointment - sent us clear to Depot Bay for truck but same day, when checking myself found exactly what we asked for ten minutes away in Newport. On hold w 800 number for 1,5 hr when told a 20 min. wait. Trying to change it myself online and web site wouldn't let me in to order change. Very frustrated w the Uhaul process .teresa K.
Le client n'a pas laissé de commentaire.LORIN L.
My truck broke down after arriving in Newport Oregon, no repair shops were open and no parts dealer had a replacement radiator for me. I decided to try and rent a uhaul and car transport trailer. NOT one uhaul was open in Newport, Oregon. Depot bay Oregon had what i needed I just had to get there. I called and said I was trying to get a taxi or uber to drive me up to Depot bay. Ismael of Navas market came down and picked me up. I offered gas money and he refused it. Ishmael went out of his way to help me out and try and enjoy a little bit of my vacation. Thank you so much! If i am ever in need a of a uhaul while in newport or depot bay. I will be going to Nava's Market. Thanks again Ishmael!Christopher C.
NASA's as always, friendly and professional service. There are many choices in the area but why would I go elsewhere when I can rent from these amazing folks!CHRISTOPHER N.
Le client n'a pas laissé de commentaire.JOAQUIN BENNETT W.
Le client n'a pas laissé de commentaire.Paul C.
Le client n'a pas laissé de commentaire.Dan T.
Le client n'a pas laissé de commentaire.Andrew V.
The uhaul we rented needed a brake adjustment. Going up and down mountains with a fully loaded van was scary.Hillary T.
Operator came out to meet me. Checked me in with a mobile device right at my truck. He unhooked the trailer and I was on my way in about 5 minutes! Outstanding!THOMAS B.
The young man that checked me in was outstanding, very quick and extremely pleasant !DONALD H.
Le client n'a pas laissé de commentaire.TAMMY LYNN F.
Le client n'a pas laissé de commentaire.DAVID AARON M.
Keep up the good workDavid B.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.Joseph H.
Staff explain well about the trailer such as hitch, turning and look mirrors trice before change lanes..Joy S.
Le client n'a pas laissé de commentaire.Charles B.
After getting the truck home I noticed a marker light was out and spilled beverages inside. When I got out on the road the steering was pulling to the rightJonathan C.
Le client n'a pas laissé de commentaire.Andrew R.
Amazing staff, quick and efficientBeth B M.
Make sure you have what you tell the customer is waiting for them dont change things and act like it's okROB ALLAN B.
I originally booked on-line. When I got to the pickup, no staff and just lock boxes for which I had no code. I called and after a long wait, Terry was very nice and helpful but we cancelled that reservation. Ismael at the Shell in Depoe Bay was wonderful as always. Fortunately, he had a 10' truck I could rent, I did to and returned it as happy as I could be. So the rating for the Shell is ***** but for U-Haul overall, not so good.Michael S.
Le client n'a pas laissé de commentaire.Sommer M.
!st truck given to us had no brake lights & 1 headlight. 2nd truck good. Still a pending charge on my bank acct for additional mileage which was paid in full. Whoever is in charge of maintenance is not doing their job. Please correct charges!JANET LYNN H.
Le client n'a pas laissé de commentaire.MARTIN S.
Le client n'a pas laissé de commentaire.JONATHAN R.
Make it clear that if you ask for extra days that there is no refund in the event you do not need them!!!Marjorie I.
Le client n'a pas laissé de commentaire.Ricky L.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.DAHN JEANNE H.
Le client n'a pas laissé de commentaire.CLAUDIA H.
The truck was not at the location that was agreed to in Lincoln City. I had to go to Depoe Bay and lost precious time. It made for a frustrating morning. If I order from uhaul on line they should confirm there is a truck at the location they tell me to pick the truck up from instead of making me go to another location in another town!Jared H.
That location has been especially helpful in getting us a sufficient moving truck so that we can collect furniture for fire survivors in our area here. We truly appreciate them and their streamlined service to get us on the road.PHILIP ALAN M.
RienWILLIAM TERRY B.
Le client n'a pas laissé de commentaire.Brian F.
They worked very well to make sure that we had a smooth process of picking up and checking in the truck that we used. They went the extra mile to make sure that we could get the right truck so that we could collect furniture for fire survivors in our area.PHILIP ALAN M.
Le client n'a pas laissé de commentaire.BRENDEN C.
Le client n'a pas laissé de commentaire.Russell K.
Staff was helpful and friendly.THEODORE L.
Le client n'a pas laissé de commentaire.Fianna M.
Le client n'a pas laissé de commentaire.Michael G.
David was extremely helpfulDarice S.
I will never rent from uhaul again...they made a stressful, long distance move even more stressful. Two days before my move, no truck was available despite booking 7 weeks in advance. Ended up with a small truck and not able to fit all my belongings. Excessive fuel charge, 69 for a half a tank of gas that I forgot to to fill as I was exhausted from the move and stress. Never. Again.Tracy P.
Location is handy. Drop off went quickly.Carol H.
Le client n'a pas laissé de commentaire.Andrew R.
Le client n'a pas laissé de commentaire.Brad G.
Very convenient for dropping the trailerAndrew R.
It was an outstanding.MINJE P G.
This person could not have been better. It's unfortunate we hadn't been able to pick the truck up from someone like him -- he told us how many mpg the truck gets and how far we'd traveled, in other words exactly how much gas we should have put in.Dana S.
Le client n'a pas laissé de commentaire.EARL G.
They went above and beyond in helping us. I can't thank them enough.Jon R.
Le client n'a pas laissé de commentaire.lynn T.
This location is very convenient location and as a gas station & mini mart it is great to refuel the rental truck and grab some snacks to go. It is so easy to rent a U-haul truck from this locally owned business!john C.
Nava's was great - easy to work with. The best on the Oregon Coast!!!!!!!Debra N.
Le client n'a pas laissé de commentaire.JO S.
Le client n'a pas laissé de commentaire.Judith M.
First our reserved trailer was not available so we had to drive to another location to get a trailer. There was no offer of a price adjustment and it cost us a ton more in gas to pick the trailer up at this other location. Then the gentleman we rented it from said we had to have it back by 11 AM the next day, he started calling us very early in the morning to bring it back immediately because he had re-rented it. we had the trailer back before 11 however the people that were waiting for it were very angry at us, but we did nothing wrong. The gentleman who rented us the U-Haul was extremely rude. We brought the trailer back at the time he told us, it's not our fault that he rented it out when we hadn't even brought it back yet. This was the worst experience and U-Haul has done nothing but be rude, not have our order right, made us drive another half an hour to pick up a trailer, and offered nothing for the mistake. We are locals in the area and thought we would do this more often when we have projects but we will never rent from U-Haul again.Taliatha A.
Le client n'a pas laissé de commentaire.Steven A.
The rep here told me I was mislead, and I could have reset the hookup myself without invalidating the insurance! So I've been lied too, made to pull a trailer that was improperly set up across the nation. I'm disappointed in my Uhaul experience!james C.
Le client n'a pas laissé de commentaire.Alan L.
Le client n'a pas laissé de commentaire.Chad B.
Le client n'a pas laissé de commentaire.DAVID D.
Le client n'a pas laissé de commentaire.Alicia F.
It was a dirty little gas station, with a tiny parking lot that made getting a big uhaul truck out difficult. The check out counter for the truck was just the checkout counter for the mini mart inside the gas station.Austin M.
Le client n'a pas laissé de commentaire.raymond C.
You all really need to be clearer in your booking process. It is very unclear that the location you want to pick up your equipment may not actually have that equipment and you have to go to another location. You need to make this clearer other than "subject to availability" which really tells you nothing. Why don't you try "this equipment is unlikely to be available at your location" when you know that to be likely.Michael S.
This is our favorite location. The owner and staff are 5 Star!John W.
No. Truck had a lot of miles on it but was fine. Got the job done.Michael S.
Fast and easyJerry G.
Easy checkin and checkout. Friendly staff!James F.
Nothing that i can see. Everyone was professional....Anthony C.
Le client n'a pas laissé de commentaire.James P.