Évaluations des clients Naylor Bros Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Naylor Bros Inc

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Doug B. le

Évaluation :

Easy location and smooth transaction

Jordan B. le

Évaluation :

Very helping

Rodney H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Raymond C. le

Évaluation :

The contract stated 2 different things. It would cost me more in time to get money back for the gas I had in the truck. It was more than what I had to start. They charged me for another day after I was told it would not cost any more if the truck was returned by the same time I had picked it up.

JAQUILINE S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shane V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan B. le

Évaluation :

Very helpful people who made this an excellent experience!!

JIMMY B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sharron M. le

Évaluation :

Can't think of much to say. They were pleasant & helpful with the process of the rental. Vehicle was maintained well therefore we had no problems withthe truck. Overall a pleasant experience.

Raymond G. le

Évaluation :

Le client n'a pas laissé de commentaire.

TERRY H. le

Évaluation :

Le client n'a pas laissé de commentaire.

KEN V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mike H. le

Évaluation :

The website is extremely misleading. Things get added to your order that you don’t add. You have to be very careful or you will be charged something you don’t want. And even then it added a insurance fee that I KNOW I didn’t select. I know I selected the option of NO insurance.

Vincenza M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew A. le

Évaluation :

Not let this be a U-Haul location. Place was very run down. Poor appearance. Smoking inside the building. Didnt seem to know how to navigate system. Took an hour to pickup truck. Didnt have the funiture pads I had ordered.

David N. le

Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gregory C. le

Évaluation :

I just dropped it off after hours. There was no U haul signage but a guy that was with us lived close by and said that this was a U haul site. There was one U Haul trailer on site so I just dropped it next to it.

david B. le

Évaluation :

Le client n'a pas laissé de commentaire.

James B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew B. le

Évaluation :

nothing except for what I already mentioned.

Laurie L. le

Évaluation :

Used after hours drop off. Very quick to process and send receipt this morning.

Greg C. le

Évaluation :

Le client n'a pas laissé de commentaire.

JAMES F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard G. le

Évaluation :

The cab of the truck was filthy, and the gas tank was not full as indicated. they changed the drop off point after I was 1/4 of the way to my destination.

TAMARA J. le

Évaluation :

Requested a dolly but not received. Gas was not at proper level when picked up so had to add gas immediately.

jerry L. le

Évaluation :

nothing

Robert T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carol N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas P. le

Évaluation :

The attendants were very efficient and nice.

Nancy A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Todd C. le

Évaluation :

Le client n'a pas laissé de commentaire.

DON L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jason S. le

Évaluation :

Was told I didn't have the truck I initially rented, waited 30 minutes passed scheduled time for them to unschedule another person to fulfill my needs. Returned truck only to have an additional 30 plus dollar charge despite having driven less milage than quoted. Asked why and was told "I don't know". Truck was just fine however service wasnt

Kristin K. le

Évaluation :

Dropped u haul truck off on Sunday as scheduled and put key in drop box. Over the next couple of days, I received multiple calls wanting to know when I was returning the truck. Explained multiple times that truck and keys were returned on Sunday. Never received call back letting me know if issue was resolved

Hazel A. le

Évaluation :

Le client n'a pas laissé de commentaire.

MARY T. le

Évaluation :

Was rude when i called then had to wait till the following day to get the truck cause apparently only certain people there can handle the Uhaul and they left to go to the jail.

Carrie G. le

Évaluation :

Ron was extremely helpful.

John A. le

Évaluation :

Great experience

johnthon P. le

Évaluation :

The staff at this location was great however there support from uhaul was pathetic. We reserved a day rental of a 17' truck from a different location and when we arrived for pickup found out the truck was reserved to someone else at 7am the next morning (our pickup time was 3pm) there where no more trucks available so we went to another location and settled for a 10' truck. The check out procedure took over 45 minutes because of the uhaul computer program crashing every time the staff got to the payment menu. The staff finally called uhaul direct and finally got the payment and check out process completed. Returning the truck was the same situation it took over 45 minutes to return the truck and would have taken longer if the helpfull staff at the location hadn't said we could leave while he battled on the phone with uhaul to return the truck. As stated earlier the location was great and the staff was great but uhaul is a joke. On uhaul's behalf they extended the rental by 1 day at no charge because of the amount of trips it took due to the smaller truck. So uhaul helped by applying a 20 dollar credit for the extra day rental but the 79 cents a mile to make 4 trips verses to 2 trips it would have taken to haul with the 17' truck or even a 15' truck. I will more than likely never use uhaul again, I should have given my business to another company as soon as I arrived at the first location and was told the truck was reserved for 7am to someone else.

Stephanie G. le

Évaluation :

Make sure correct equipment is at location at correct time.

chris P. le

Évaluation :

Le client n'a pas laissé de commentaire.

James R. le

Évaluation :

Le client n'a pas laissé de commentaire.

David B. le

Évaluation :

Tight area to park trailers

Brandon S. le

Évaluation :

Lack of U-Haul signage made us unsure if it was the correct drop off point. Site did not give us any documentation that truck was returned stating only that we'd get an email confirmation but one was never received.

Michael E. le

Évaluation :

Le client n'a pas laissé de commentaire.

SARAH A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patricia B. le

Évaluation :

Staff friendly and made truck rental easy. No proble ms,truck real clean and full tank of gas. The truck rode real smooth and I felt safe in the truck. I would recommend U-Haul to everyone. Good experience.Thank you.

MICHAEL R. le

Évaluation :

The 20' truck I rented leaked and several boxes were damaged including several of my books. I am very disappointed!!

BRETT S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronald G. le

Évaluation :

this was not the location i requested. it was revised from middle creek u-haul to this location, I contacted u-haul traffic dept. regarding this issue. I was told I would recieve up to a $50 (reimbursement) per u-haul location (pick-up) mguarentee; however as of today, I have still not been reimbursed. assuming this is the quality care one can expect from u-haul, I will not recommend u-haul, based on this experience.

SCOTT J. le

Évaluation :

Great customer service. Very helpful and easy to work with on pick up and return. I would recommend this location to others.

ROCCO C. le

Évaluation :

Le client n'a pas laissé de commentaire.

LEAH S. le

Évaluation :

Dropped off the truck after hours. Didn't talk to anyone but did receive an email the next morning.

JAMES W. le

Évaluation :

I think the problem is with U-Hauls distribution system. I Reserved equipment ahead of time (dolly and furniture pads) online. When I was called the day before the rental I asked if I should call the pickup location to confirm they had those items (this isn't the first time that uhaul didn't have the equipment I reserved). He told me that's not necessary because he is going to take care of it right now. I said that's great. Got to uhaul center and they only had the truck (smelled of cigarettes and B.O.). The truck itself was in good mechanical condition and I was pleased with that.

CASEY H. le

Évaluation :

The trailer was broken upon arrival. I had to wait 30 minutes for someone to fix the door so that it would close. Also the tires were not safe for travel and it looked like re-treaded ones were used. Because of this I blew a tire in the middle of the 118 degree Mojave Desert.

LORI P. le

Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN S. le

Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD G. le

Évaluation :

They're liars trying to make themselves extra money by lieing and saying the gas gauge was lower than what it was got it with a quarter of a tank returned it with a little bit over a quarter and trying to have me pay extra i don't think so i give them a -10 for their services

CINDY S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brenda O. le

Évaluation :

Le client n'a pas laissé de commentaire.

SHARON T. le

Évaluation :

I wouldn't change anything from pick up to drop off it was very smooth. The guys at Naylors were very nice and helpful. Thank you!

Angela A. le

Évaluation :

Le client n'a pas laissé de commentaire.

richard M. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANDREW E. le

Évaluation :

Le client n'a pas laissé de commentaire.

CYNTHIA W. le

Évaluation :

Le client n'a pas laissé de commentaire.

DOUGLAS R. le

Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL R. le

Évaluation :

Le client n'a pas laissé de commentaire.

LISA L. le

Évaluation :

Le client n'a pas laissé de commentaire.

LENARD L. le

Évaluation :

Le client n'a pas laissé de commentaire.

THERSEA W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dan A. le

Évaluation :

No improvement needed. These guys run a first class operation.

REBECCA H. le

Évaluation :

Very friendly employees who dropped what they were doing to get our truck checked out so we could be on our way. Would highly recommend them, although they do not carry a huge inventory of U Haul items, I'm sure they would do their best to get in whatever you would need.

MICHELLE S. le

Évaluation :

Le client n'a pas laissé de commentaire.

AMY S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barbara A. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVID M. le

Évaluation :

Le client n'a pas laissé de commentaire.

SAMANTHA W. le

Évaluation :

Le client n'a pas laissé de commentaire.

JEFFRY R. le

Évaluation :

The truck was left at 3/8 of a tank of gas and there was trash in the back that we had to take out before we could pack.

laura W. le

Évaluation :

I had a much smaller truck reserved. They gave me an 18 foot truck...much too big for my needs, plus I was charged for the bigger size. Not happy about this. Also, I could hardly get in the truck because of my short stature. I had to get a stool to get in and had to hold on and slide out to get out of the truck

BETH V. le

Évaluation :

Le client n'a pas laissé de commentaire.

CATHERINE P. le

Évaluation :

Le client n'a pas laissé de commentaire.

PAULA H. le

Évaluation :

Everything worked out as planned

Bethany H. le

Évaluation :

Le client n'a pas laissé de commentaire.

mark H. le

Évaluation :

Uhaul.com had glitches during registration. they called Trafik(??) for help. operator was NO HELP AT ALL. it took 45 minutes to complete the paperwork.

Shirley O. le

Évaluation :

Le client n'a pas laissé de commentaire.

EBONY B. le

Évaluation :

Le client n'a pas laissé de commentaire.

SHIRLEY JO N. le

Évaluation :

Le client n'a pas laissé de commentaire.

James B. le

Évaluation :

Le client n'a pas laissé de commentaire.

TRACY C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deb S. le

Évaluation :

The people at this location are GREAT!! the guarantee said that I would have a cargo van, it did not happen. there was nothing they could do about it. I got a 10foot box truck that cost me much more in fuel costs that I had anticipated. they did honor that same mileage rate as the truck that was guaranteed. the equipment was clean, however, the tire pressure indicator light was on when I got the truck, and was not reading the back tire pressures. the guys where I picked the truck up took care to look over the tires, test them for pressure and made sure they looked safe prior to me taking the truck. I did not not have time to change out the truck or look for a different rental truck so I drove the truck for the weekend. the people at this location are GREAT!! my issue will be taken up with U-Haul directly.

TONI G. le

Évaluation :

blew a tire on the interstate & took 2hours for uhauls provider to come & fix it. All the rear tires were dry rotted, tires are just a ticking time bomb.

frank S. le

Évaluation :

Le client n'a pas laissé de commentaire.

mike T. le

Évaluation :

The price from the Internet was $50 difference from what I paid. I asked the clerk and he said he has nothing to do with that. Very dissatisfied

CONNIE G. le

Évaluation :

When I ordered the truck and car dolly, I was told the pick up location would help me with the tow dolly and hook up to the truck. That was not the case. Baylor Bros. told me they would not help that they were just the pick up place. I had not a clue what to do. I needed help.

John M. le

Évaluation :

In and out in less that 10 min. Great experiance.

Kathryn B. le

Évaluation :

The people who rented me the truck, were the most rude people I ever dealt with!! I will NEVER come here again!!

SHAWN J. le

Évaluation :

Le client n'a pas laissé de commentaire.

GLEN G. le

Évaluation :

Le client n'a pas laissé de commentaire.

GEOFFRY H. le

Évaluation :

When supplies such as furniture pads are confirmed as available via the web-based reservation, then the pickup location needs to be informed!! The pickup location had not received word that I needed furniture pads, a showstopper for my move.