Customer Reviews for Neighborhood Chevron
(Concessionnaire U-Haul dans le voisinage)

876 évaluations

101 E Beltline Rd   Coppell, TX 75019
(E Beltline Rd @ Denton Tap Rd)

(972) 436-2304

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 6h pm
  • Dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 436-2304

101 E Beltline Rd
Coppell, TX 75019
(E Beltline Rd @ Denton Tap Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 6h pm
  • Dim : 8h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I had a poor experience and then because of that poor experience uhaul offered me a $25 credit I get there and the man says “I can't take that” so I ended up getting charged an EXTRA $16. Go with the corporate locations these side ones are bogus

JODI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sayha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WINTER RENEE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arleacha L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM K. 
Évaluation :
4

No improvement recommendations. The service was friendly and quick.

ZIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRAMOD SIVARAM P. 
Évaluation :
5

The only update I recommend is to have the contactless checkin and key, rather than requiring the customer to go inside.

Rick R. 
Évaluation :
3

Tried upselling. Despite the lower size vehicle is available agent tried selling bigger (15') vehicle. after 2 hours of waiting he offered 9' feet vehicle for rental. Didnt tell about $20 afterhours service fees for after checkout.

RAJA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SREENIVAS A. 
Évaluation :
5

Excellent service à la clientèle.

CHRISTOPHER J. 
Évaluation :
3

Improve the system check in process, as the self check didn't work.

JUSTINE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBBI H. 
Évaluation :
5

Bien

SYED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anurag G. 
Évaluation :
5

Excellent Service !!

Uttam B. 
Évaluation :
5

Great place to get a last minute U-Haul!

Mirian B. 
Évaluation :
3

Had to wait for 30-40 mins for pick up. Even at drop off there is no proper response. I had returned the vehicle within 1 hour after pick up and inspite of being present at the drop off, I was not provided the actual invoice with actual mileage etc. it's been more than 24 hours now and still didn't receive confirmation on vehicle return and final invoice.

SIVA RAMA KRISHN D. 
Évaluation :
2

It was a difficult time searching for the UHAUL location, due to no official sign being up for the property. I was searching for a clear sign for the UHAUL to discover it was the convenient store in the gas station. I immediately drove the UHAUL to my destination when an individual advised me as I was driving the UHAUL door was open with property inside. I stopped the UHAUL and discovered the door was open and there was property in the bed that did not belong to me. This lets me know the UHAUL was not properly inspected for the next customer to take. The property (multiple blankets) were left at the drop off location of the UHAUL.

Joshua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chao W. 
Évaluation :
5

Thanks

GLORIA V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaiden B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mazen E. 
Évaluation :
5

Fix your search engine to allow this location to get business. UHaul system and call center all advised when I was trying to rent that you were out of trucks due to renting everything to Amazon, UPS and FedEx. This location had trucks available to rent. Even when I requested this address your search engine attempted to redirect me to the Lewisville , TX and advised no trucks. UHaul is not being fair to a small business. The owner of the Chevron station location was super nice and helpful. His employee worked hard to clean the truck that UHaul hadn't cleaned yet. I would definitely rent from this location again.

Patricia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BATUEL M. 
Évaluation :
5

Vehicle exhaust fumes in driver cabin

Aman S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Great service at this location, pick up was very easy, gentleman assisting me was knowledgeable and helpful. U-Haul needs to update the trucks. The truck I got was in good condition, but did not have USB ports and was extremely loud to drive, could not hear the radio.

Dennis D. 
Évaluation :
4

The mobile pick-up was not working well, causing a 45 minute delay, however the on-site staff worked to resolve the issue and were very nice throughout the process.

Rebecca D. 
Évaluation :
1

Sorry to say but Not clean at all, stains all over the equipment that I rented , seems like too old vehicle , not maintained at all...

Vishesh S. 
Évaluation :
2

Battery in truck died. I had to jump start it and then use my own battery charger. This facility did not check on condition of the trucks.

Wes M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry L. 
Évaluation :
5

Continue the great work.

JESUS DOMINGO R. 
Évaluation :
4

Excellent service à la clientèle

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAHNA S. 
Évaluation :
5

The location was great. I really liked that it was at a gas station so it was easy to make sure the vehicle was full before returning. However, the van had a fairly serious alignment issue that made it dangerous to drive at highway speeds.

Sean S. 
Évaluation :
2

Uhaul ran terrible. Was worried about it breaking down the entire time.

Joseph S. 
Évaluation :
5

Very nice people. Love the place

Alfredo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kymberlee B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rajesh P. 
Évaluation :
1

Make sure the vehicle is clean and available. My truck wasn't on the property and each vehicle they had was dirty and smelled.

Jasmine B. 
Évaluation :
1

We filled the truck with fuel were it suppose to be and still charged us $23,48 still waiting for customer service to replay back through email , hopefully can refund. Tried to call this location, been hold more than 20 minutes finally somebody answered and said call customer, they never have time to explain the extra charged on my card even though it was a one way rental.She just hang up.

ANTHONY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL P. 
Évaluation :
2

I paid more miles than I used. I called them in order to get the final invoice and the refund but I have not received anything. I have been told several times on the phone that in 10 minutes everything will be ready and here I am still waiting.

ANDRES H. 
Évaluation :
4

I had an issue with my vehicle not starting and they quickly switched me to another. Thanks

William P. 
Évaluation :
3

The employs while helpful didn't have a lot of helpful things to guid us when we were having issues with are rental. It seamed that any one we talked to just said to call the pickup location and corporate and we could never get through to ether!

Joshua Y. 
Évaluation :
3

Full disclosure -- they advertise the vans are $19,95 plus "fees and mileage." Somehow, 27 miles and fees added up to $50+. $30 in fees seems like an awful lot of extra $$$.

KATHRYN D. 
Évaluation :
1

Worst location I been too yet. I will not return. They overcharged me also been trying to get in touch with customer service but no luck,

TERENCE I. 
Évaluation :
5

Good place great people 👍

FRANCISCO L. 
Évaluation :
5

S.O.

Victor A. 
Évaluation :
4

Your "app" cannot function without being able to confirm the location. However, you have a message that says there is a penalty for not returning to the correct location. Either allow the user to input the location or change the message to say user cannot return the unit without the app being able to identify the location. And, don't make customer wait 48 minutes on hold. Calling Uhaul is almost always a 30 minute +/- on hold. Either increase your staff or give an option to be called back. Finally, your CSRs are fantastic. When I finally get through they are always professional, friendly, efficient and empathetic. Frankly, after the last few rentals I would not be doing business with you if not for your CSRs. Your upper management needs to listen to them and stop making decisions in their ivory towers.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus B. 
Évaluation :
1

Worst truck

Aditya K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD K. 
Évaluation :
3

Do the check-in process online. The store is a busy gas station that also does state vehicle testing so they can be very busy with only one person running the store.

JENNIFER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN P. 
Évaluation :
1

I'm not upset at this specific location, but the 1060 W Round Grove Rd Lewisville, TX 75067 location. They seemingly canceled my reservation (28724733) I don't know if that was unintentional but still aggravating nonetheless. I went to pick up my truck Sunday morning and went to check in on the app and there was no reservation. Due to that inconvenience, I had to improvise and find an available location and waste time that I should've been loading and moving. And I had to settle for a truck that obviously needed an alignment and the rear door was rolling up way too fast. I am not pleased at all with my experience with Uhaul.

IVAN B. 
Évaluation :
1

This criminal owner charged me 8 gallons of gas for driving 31 miles. Does he think the customers are stupid?

Ramalinga K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill B. 
Évaluation :
5

Super great customer service

VERONICA A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andre H. 
Évaluation :
1

So I didn't use the auto transport because my truck broke down but I was still charged the full price . I been a good customer for u haul and today I thought I will get a credit back but no not at all

Pedro L. 
Évaluation :
5

Naseem & Santosh were very helpful & awesome to work with!

OSCAR A. 
Évaluation :
5

Rented from this location twice now…great Team and great experience! Definitely recommend…

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIDGET B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abhishek P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaeel Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INCI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
1

It was very bad,they did not clean before they gave it and I have refueled it but they still charged very bad experience

HARSHA N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AMANDA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori W. 
Évaluation :
3

The cargo van had not been swept out, there was a bit of trash in the door pockets. I was lucky to find a cargo van available on short notice and this location is close to me. Next time, I will call them ASAP!

Linda F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene N. 
Évaluation :
2

I waited for over 2 hrs for an employee to arrive at work. Had to pay an extra $65 holding charge to hold the merchandise I was suppose to have picked up by 9 am. Employee didn't care, when asked about $50 guaranteed, he stated to call uhual and proceed to check out next person like I wasn't standing there. I will NEVERRRRRRR rent from this location again. I am waiting on Uhual to reimburse my $50 back to my card

Ashley L. 
Évaluation :
2

The store owner was extremely rude and unpleasant. It's been decades since I have rented a Uhaul. I was asked to provide a reference before renting. The owner actually called a reference to prove who I was. I had my Amex card on file and a valid drivers license. I have never been asked for a reference. I looked it up on the Uhaul website and that is not a requirement. I really do think it was racially motivated. I have never encountered that. I'm 51 not 18, why would you need a reference called? I think the owner may have profiled me based upon looks. I returned the vehicle the same day as required with more gas than I left with. I will never rent from Uhaul again. I will also write additional reviews if asked.

SHARON DELITA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRTUNJAY P. 
Évaluation :
5

The truck that I was given had over 140 000 miles on the odometer, which is by far the highest I have ever been given. This truck needs a major overhaul or needs to be taken out of service; the automatic transmission would not shift appropriately, the back cargo door did not work properly / stuck on opening & closing, etc.

Michael Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK H. 
Évaluation :
5

Excellent service à la clientèle

Gary R. 
Évaluation :
5

Guy at the counter was awesome/great help!

KIM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Piotr B. 
Évaluation :
5

Good customer service thanks

Ricky J. 
Évaluation :
3

Overhead attic leaked rain on to boxes. Passenger side entry step was missing the intermediate step, resulting in an approximately 14 in step. My wife fell out of the truck while trying to negotiate getting out of the truck.

PHILIP G. 
Évaluation :
3

I drove the truck just 10 miles, But when I refilling the fuel it filled 4 gallons... Thats very bad..... They did not filled the gas fully before giving it to me..

SHYAMSUNDER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THALISSA W. 
Évaluation :
5

none

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
3

This was a very horrible experience from start to finish. Toom us 40 mins to get the uhaul which counted into my 2 hours. Then spent 45 minutes trying to get an extention. By the time I talked to someone I was well over my two hours. This turned a great day into a horrible one. I'm never using uhaul again.

Rahkeim M. 
Évaluation :
1

They kept me waiting plus charge me extra, i need refund

HARDIK S. 
Évaluation :
2

The 1st uhaul was broken and about to die. I had to exchange it. Then I was charged a bunch of fraudulent fees. Luckily, I took pictures b it I had to spend almost 2 hrs on the phone getting it fixed. Then I had to get another and the guy kept implying that he may need to add fees. I was highly disappointed in this experience and the fake charges

Ayesha C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

FREDDY ALBERTO G. 
Évaluation :
1

I got charged twice and the truck ran poorly.

Kyle R. 
Non les évaluations ont été soumises pour cet établissement.

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