Le client n'a pas laissé de commentaire.
CHAD D
Customer Reviews for Neighborhood Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thanks to the Staff for Quick and Easy service.
AMRUTH BNo help at all. Had to hook up trailer myself. Not friendly!
SCOTT MThe person doing the safety check didn't do it properly. I drove a trailer that was not connected properly and could have been very dangerous. I later got a text and phone call saying I needed to stop immediately because of this situation.
JIM SThe gentleman at the Shell station on DentonTap Rd had the truck transferred from a location further away from our place of business to the location we have rented from for years (the Denton Tap location). This was much more convenient for us. I appreciate his efforts. Thank you..
david ZClean, easy and friendly staff
MALLIK KException to the equipment: The U-Haul had a leak in the upper right-side of the cargo area (side closest to the passenger seat). This made it impossible to load when it was raining, causing some packing (and timing) inconvenience. This should be address. Also, while it was not filthy, it could have been cleaned better for usage. The service station manager was nice and customer friendly. Merci.
PAUL SSuper friendly and kind!!!!
CHARNETHIA BThis is my 4th visit to this location in the past few years and each time has been a great experience. The ease of checking in and out has been superior. Today, I had to quickly move things to storage as I'm moving before heading home for the holidays. I was able to pick up my cargo van within minutes of reserving online. I will be returning next summer when it's time to move again as I'm building a new home.
COTY LI have placed order twice for utility dolly and I have been notified during the pickup time that dolly is not available at this location and I called customer care and they have helped me to make a reservation for dolly at other location when I went to new location they said dolly is not for rent and it took me atleast 2 hrs of time.
NIKHITH NIt was an easy transition. The agent was helpful. Location is super convenient
Chantal TI absolutely loved the experience at this location. The vehicle I needed, was available on time, extremely clean, and the fuel was full. Not only was the customer service remarkable, but the atmosphere itself, was very pleasant and satisfying. I look forward to my next visit with this particular location. Thank you for the great service. Miriam Caldwell.
MIRIAM CHave a place to put the key. The lockbox opening was not large enough for the key. I left the key in the vehicle locked and secured. The location charged my card for roadside assistance to access the key when they had nowhere to leave it after hours.
AUDRA WHad a great experience at chevron. The guys were terrific and so helpful. I would use This location again.
ANGELA RRude individual at checkout made it feel like he was doing me a favor
JOE CThe box truck we rented had no AC. No AC IN TEXAS literally can burn you. The engine was weird, terrible transmission. Dents and scratches everywhere. GAS was basically empty and was told to bring back with 1/5 tank left… the counter person was not friendly at all and had a hard time listening. They did help me with one thing but the negatives FAR OUT RULES the positives.
Jonathan CMy overall experience was good, reached the location on time and got the Uhal vehicle needed.
KAMAL KVery bad experience
fernando fGreat owners...they do their best to make sure you have a great experience.
Robert LDid not have all equipment requested. Received truck with low oil, light came on every stop and start. Trash left in cabin. Location called back to back at unreasonable time (6:50am) to have argument about gas charge.
Garrett HDidn't have a good experience with the location it's self. After talking to customer service and a manger, they all helped me out with the problem and solved it quickly. So I'm thankful, and will be using uhaul again.
Shuquandra WThe truck we used was a little wet inside as well as the cab. It had been raining so maybe check to see if it leaks from the top.
Shanna HAll-around excellent. Easy to reserve, pick-up and return.
Sam ADue to a storm the location lost power, but still went out of his way to take care of my rental with his iPad and a hotspot! Great customer service!
Jimmy HI was running a little behind schedule so they kept calling me constantly and when I answered they were like you know your suppose to return the truck at 1pm. I was like I know but I'm behind my past experiences with uhaul is once you return the uhaul if you go over they just charge your credit card not getting phone calls. It was an insult like I was going to steal their uhaul. I will never rent from that location again and I will never recommend anyone to go there.
SHARHONDA WKeep up the good work
Don DPick location was dirty and smelled terrible. Attendant took a personal call while I was there. Truck was dirty.
Tucker RGreat owners/staff. Very easy to work with. Very friendly and understanding.
Robert LEn buen estado el vehículo y limpio.
Eduard CThey go above and beyond to service their customers.
Suzanne BThe uhual I got the battery was dead, the gas station had a very bad odor. It smelled horrible. The truck was clean but I was suppose to get a dolly and blankets and they were not in the truck. And you pay extra for that so the only end up giving me a furniture dolly because that's all they had. Not a good experience at all
Edgar VVery convenient and a simple process to drop off
Sandra VGreat service, easy, efficient and friendly staff, and equipment was ok. Thanks
Raja HBien
AJ kThe brakes felt inadequate and the inside wasnt very clean
DINNU JGreat service
Ramakrishnan MEverything went very well.
Michael BThe employee was friendly and courteous and took care of check-in very quickly. Merci.
Mike NGreat service.
FERDINAND HTire pressure is never checked of the leasing cars. And cargo area is not very clean. Cabin was smelling.
Tahera SEstimated charge was $59 but actual was 52. Unfortunately my credit card charged with estimated instead of actual for my two previous rentals
Sriram NThe Fuel capacity which is listed while we took the vehicle is "Half Tank" but when I entered the vehicle, The fuel was almost nill, I was surprised, I immediately got down the vehicle, then noticed the fuel cap was open, the previous customer didn't close the fuel nob properly, the fuel got evaporated. I just drove for 15miles, I spent almost 45$ to fuel the vehicle for 15miles I drove, and still got charged for fuel again, worst experience ever.
Rohit MEasy pickup and return. Overall excellent service from U-Haul at this specific location.
Vivekananda KMy vehicle was not ready. I had ti find out at the location myself. No one contacted me ahead of time. I had movers I was paying per the hour so this change I wasn't informed about cost me a lot of money.
JAMES CThey try to bend over backwards for you
Mark SThe Truck was not in the best of the running condition. The engine stopped at several places.
Premthaj CI was charged for 2 days and my original location that I set up a week in advance did not have my truck then had to get one 10 miles the opposite direction so more money there will never use uhaul again . Something that should have cost me 150 was 267 not a happy customer…
Rosemary HThe vehicle i reserved was not there. I reserved a 10" truck and had to settle for a small van. It cost me more miles but I was still able to accomplish what I needed. I thought it was interesting the gentleman at the location asked me why did I rent that truck when it wasn't available. I would not have rented it if the website said it was not there.
john jExcellent! Simple and easy steps!
Srigokulnath TMake system move a little faster
Demetria JIt was a simple drop off. The gas station attendant took the keys and that was it.. We just were not sure where to park the vehicle at first . Maybe a sign might be helpful.
Shanna HTerrible Experience!!!!!!! I was over charged for mileage because staff couldn't do simple math or simple computer skills . I have an on going dispute as I'm writing this
Chaz HThe entire experience was horrific. I left in tears with a cargo van that had low air in the tires. I was denied the rental for almost an hour begging and pleading to just let me move my deceased father's items. I was told because I had a DL from Washington that I was not allowed to use the van. Called support and they were no help. It took begging after walking to the u-haul location for the cashier to finally say yes. Most horrifying experience. I will never use u-haul again!!!!
Melissa CService was horrible and I was added on mileage from my actual trip
David EThey are pleasant people but I always have to hook up the trailer and park it back where it goes and un hook. I am not sure they know how. I should get a discount.
mike dThe pick up through the app experience was bad I had to go walk inside anyway. I think the session timed out while they were in the process of verifying me but the message as to why it didn't finish went away so fast I could barely read it.
Kimberly W