Évaluations des clients Neighbors Postal Plus

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Neighbors Postal Plus

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Josephine S. le

Évaluation :

My initial reservation was with a very dependable and reliable location on Fry Road. After making the reservation, I received an email saying that location did not have the vehicle that I was reserving available for the date that I needed. They said to expect a phone call regarding an alternate location. I received the call and they gave me pick-up location options. I selected Neighbors Postal Plus on Barker Cypress because it was close. Pick up process was okay. When I returned the vehicle on Sunday, as outlined in my reservation, I found they were not open and neither did they have a drop box for the key. I pulled up my reservation on my phone, went to Uhaul.com to check-in the return. That process was successful. When I picked up the van, the gentlemen did not inform me they were closed on Sunday neither did he review the return process. I called Uhaul customer service and informed them I returned the van, location was closed and there was no drop box. I informed them I would return the key to the location the next day, Monday at 10:00 a.m. I returned to the location Monday 10:010 and they were not open. I checked the sign on the door for the hours of operation and they should have been opened. I called customer service again, inform them what happened. The gentlemen asked when I could return the key. I told him I was on vacation that day and would be returning to work the next day. He said he would have someone call me regarding returning the key. I still have not heard from anyone. I have rented from Uhaul for the past 7-8 years. I had another issue when picking up the vehicle, but nothing like this.

JOHN K. le

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Le client n'a pas laissé de commentaire.

Rhonda G. le

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The gentleman that checked me in, made it seem less and was expedient. Very nice and comnunicative

MARCY H. le

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I had to wait an hour and half to get the keys. The uhaul representative knew he didn’t have the keys to the truck. They asked me to leave And go to another place. I urber to the location, and they didn’t care at all. He kept asking me to leave and go to another place to get a truck.

Angelo A. le

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Le client n'a pas laissé de commentaire.

Mei H. le

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Le client n'a pas laissé de commentaire.

KIMBERLY W. le

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Le client n'a pas laissé de commentaire.

CONSTANCE S. le

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no comments

Mahdi F. le

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Very kind and polite customer service. The car was new, clean, well maintained.

Karam Veer Singh C. le

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The uhaul representative needs to be trained on the system. There is no key drop box at the location for after office hours

teri H. le

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Le client n'a pas laissé de commentaire.

Stanley S. le

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Patrick, the manager was very professional and accommodating of our schedule. We certainly appreciated him, and will definitely recommend this experience with his store to our friends!

ANGELA O. le

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Le client n'a pas laissé de commentaire.