Customer Reviews for Neighbors Postal Plus
(U-Haul Neighborhood Dealer)

Évaluation :

3

The truck size I reserved was not available when I arrive because the key had not been returned. So much for my reservation! I was instead given a smaller truck that they DID have a key for. The truck was dirty and and food crumbs all over the cab. It was a dirty smelly truck, but I have grown to expect this from UHaul.

Évaluation :

2

Mixed up keys so I could not open the truck gate so Tobit being locked. Had to drive back to the store as they mixed up the keys.

Évaluation :

1

Truck was was dirty inside

Évaluation :

3

Provide functional equipment and if not, provide roadside assistance in a reasonable time frame.

Évaluation :

5

I have problems with the app when I return the unit I call U-Haul and they do solution thanks

Évaluation :

5

The battery went dead before turning it in. I had to use my personal vehicle to charge it. I'd recommend replacing the battery on the truck I used. Other than that, good experience.

Évaluation :

2

I asked for the rent for 24 hours @ $29,99 and they charged me double. I request a refund of 29,99 please

Évaluation :

1

The person at the check in desk wasn't very helpful, didn't care to be there. They didn't report the return of my rental until 4 days later..very poor service..wouldn't recommend that location to a friend

Évaluation :

5

Everything was good except the guy that took the reservation put mileage 118 miles over my destination and UHAUL refused to give me me a refund due to POLICY which cost me over $100 more than what i paid. I find this to be a terrible POLICY, scamming your customers and bad customer service. So they will charge you more if you go over but not refund ypu if you go less. WTF!!!!

Évaluation :

5

It had animal hair all over truck

Évaluation :

5

Very helpful

Évaluation :

2

Lock on lock box barely works. No lighting where it is located and quarter mile away from where trucks are.

Évaluation :

3

We did not rent from this location. Never received a text or email letting us know that the location had been changed to this location. We had to drive 30 min farther in wrong direction. Then 30 minutes farther to return it. Will never use U-Haul again

Évaluation :

3

Very busy but only one person working.

Évaluation :

1

Very unorganized. Safety was not a priority. Having to wait on the feeder to get in and all the chaos was very stressful. Not only that and I got overcharged. Very disappointed and will not be using uhaul again. Just sad.

Évaluation :

1

The vehicle is clean but its not maintain engine wise...

Évaluation :

2

Good morning U-haul, I used the service for a couple minutes, I drove about 20 miles for entire trip, It's not fair $57 charged to bill, plus 5$ of gas I put additional. The cost is less, I'm sure %100. 

Évaluation :

1

I paid over $200 for 41 miles? It was returned an hour early, but I'm charged an extra day? I brought it back with a half a tank of gas, when it was noted that I picked itt up with only 1/8th a tank, but you charged me a fuel fee? It was a one-way trip from Dayton to Cypress, drop off in Cypress...why was it an "Wrong dropoff" requiring another charge??

Évaluation :

1

The truck i rented was on e with a oil Light on. The truck drove very rough as well

Évaluation :

2

This was the worst experience renting a truck I’ve ever had.

Évaluation :

3

Explain the process of bringing the equipment back when the office is closed. I was not told what to do so I got to figure it out on my own as far as where to leave the key. Make sure you have the items that are clearly on the reservation. I reserved an appliance dolly that was NOT there. I had to scramble to get a dolly when I thought it was handled.

Évaluation :

4

Store to open later so I can return at later time in day. I'd rather not do key drop of as it doesn't indicate when I returned the keys

Évaluation :

5

Our needs were handled with the utmost customer service and kimdness. I would highly recommend this location. We will be back in a few weeks. Very kind and helpful 

Évaluation :

5

Nothing! It was perfect! Thank you! Sade

Évaluation :

1

I made a reservation for a 15 foot truck with two dollies. When I arrived I was told I know how to get a 17 foot truck with no dollies.

Évaluation :

2

Checking in and checking out was a horrible process and experience. From contacting others via phone about their supposed "liability" for equipment if I didn't return it (on your site it just said you were verifying my ID) to multiple pics needed and the app not loading them.

Évaluation :

4

Nio comment

Évaluation :

1

When I picked up truck was supposed to have 5 dozen blankets. They had none and had to take one dozen out of other trucks they had. Charged for 5 dozen and a dolly which I didn't need. Had to go to another location to get more blankets. They could only spare 2 dozen. This caused me to was almost an hour on my moving day and I ended up having to pay for an additional 16 miles on the truck. Have called several times and have not received my refund for the $50 plus tax (4 dozen blankets and dolly).

Évaluation :

1

They don't care what I tried to showed when they over charged 10 miles. I sent 2 pictures of the mileage before and after for them to calculate it but they did not care.

Évaluation :

3

Get a Dropbox for the location.

Évaluation :

2

When I got to the rental location, I was told that the 15' truck I had reserved was not returned yet. I was offered a 10" truck, instead. I took it because I had already requested moving help for that day. When we walked outside, the 15' truck was there, but no keys. I took the 10' truck. My moving help could not fit all of my furniture into the 10' truck. They also had another job scheduled, so they could not do two trips to get all of my furniture. (It was all in one storage facility and only being taken a mile down the road.) Now I still need to hire more movers and secure a vehicle so that I can get the rest of my furniture. To add to all of that the keys were returned to the U-Haul facility an hour after I left. If they would have called to let me know, I could have traded trucks. I had tried to call after I figured out that the 10' was not big enough, but got voice mail the 6 times I called. This has turned into a real mess and is costing way more money than I had planned.

Évaluation :

5

Nothing! Patrick is very professional at what he does,very friendly,acknowledged you when you come in,and thank you when you leave.

Évaluation :

1

We did not receive the dolly that we reserved. Without this dolly we were not able to move half our items and will be required to rent another U-Haul and dolly in order to do so

Évaluation :

3

I am tired of getting trucks from you that are a quart or more lower. What happens if the engine breaks down? I have advised the person in charge each time and it seams that they don't care.

Évaluation :

5

The Uhaul App is very poor. The app keep freezing on me when i try to navagate trying to return the truck. I was worry if my rental truck went thru or not all Sunday. Have to call back on Monday to confirm. Will never use this app to pick up or return my rental no more. I will pick up and return in person next time. Not so friendly app 

Évaluation :

1

They provided me with the wrong code and caused me to be over 2 hours late… then I returned the truck with more gas than I started with and they charged me 51 for gas and a 20 dollar cleaning fee that was not stated after I cleaned the truck myself. Uhaul lies and I will never rent a truck again!

Évaluation :

1

It took 2hrs to be able to access the vehicle. It took customer care 45mins to attend to my call and sent another link to me. The ilock need to be replaced become it didn't accept the code. I had to try it several times for over 20mins. And the ignition keep locking the steering and it will take like 10mins to be able to get the key to turn and start the vehicle each time. First time of using this location and I am not impressed. I have history with U-Haul but my experience with this location wasn't expected.

Évaluation :

2

Return instructions are not defined, there is no locker to drop keys.

Évaluation :

3

Only issue there was no hand truck as requested.

Évaluation :

5

Aucun

Évaluation :

5

Complimentary cleaning wipes to clean the seats and steering wheel.

Évaluation :

1

Fire the employee in charge of that location he is cheating the customers by stealing from their accounts. He is giving your company terrible, deplorable representation. He charged me triple the price quoted. He Purposely gave me the wrong truck in order to charge me more. He lied about everything and fudged the information in order to deplete my bank account. Shame on you for associating and hiring this criminal. We are in a pandemic, people have lost jobs and income. I am one of the people. My mother died during this pandemic I needed the truck to remove the last of my mothers things. It was a very hurtful and emotional time, the last thing in the world I needed was to be cheated and stolen from by Uhaul. I called him to dispute the charges I was barely able to hold back the tears and he hung up in my face. Unbelievably heartless, rude and unprofessional. I will never recommend this blatant criminal behavior.

Évaluation :

4

Rien

Évaluation :

3

Cuando yo llegué al lugar para recoger el camión, resultó que no estaba ahí y estuve que esperar 15 minutos mientras llegaba el camión

Évaluation :

5

nothing

Évaluation :

5

No comments. All good on the service. Thank you!

Évaluation :

5

Truck was clean and ready to the attendant was great.

Évaluation :

4

Servicio muy profesional del personal en esta sucursal

Évaluation :

3

Can of the truck smelled like smoke. Returning the truck was a nightmare. The drop off box required a code, which I didn't have.

Évaluation :

3

The truck has dirty dog smell and hair all over. It was disgusting. Never going to rent UHaul again!

Évaluation :

1

We had to wait almost 2 hours for a truck we had previously reserved, due to the manager couldn't get the lock off the truck. It was a combination lock and he said he's not the one who makes up the combination and had to call around, making us extremely late with our move! Very poor customer service

Évaluation :

3

Paperwork was scheduled for the truck to be returned by 8:45pm told us we could keep it until the next day if needed. When we went to return the truck at night the instructions said there was a Word Lock box and even gave a password. After waiting outside at night on the phone with customer service they said I would have to bring it back the next day. When returned, the worker said there is not even a return box. I'm just confused on why it was never mentioned during the rental. Customer service said they would issue $10 credit but never did.

Évaluation :

5

All was good

Évaluation :

2

My initial reservation was with a very dependable and reliable location on Fry Road. After making the reservation, I received an email saying that location did not have the vehicle that I was reserving available for the date that I needed. They said to expect a phone call regarding an alternate location. I received the call and they gave me pick-up location options. I selected Neighbors Postal Plus on Barker Cypress because it was close. Pick up process was okay. When I returned the vehicle on Sunday, as outlined in my reservation, I found they were not open and neither did they have a drop box for the key. I pulled up my reservation on my phone, went to Uhaul.com to check-in the return. That process was successful. When I picked up the van, the gentlemen did not inform me they were closed on Sunday neither did he review the return process. I called Uhaul customer service and informed them I returned the van, location was closed and there was no drop box. I informed them I would return the key to the location the next day, Monday at 10:00 a.m. I returned to the location Monday 10:010 and they were not open. I checked the sign on the door for the hours of operation and they should have been opened. I called customer service again, inform them what happened. The gentlemen asked when I could return the key. I told him I was on vacation that day and would be returning to work the next day. He said he would have someone call me regarding returning the key. I still have not heard from anyone. I have rented from Uhaul for the past 7-8 years. I had another issue when picking up the vehicle, but nothing like this.

Évaluation :

5

The gentleman that checked me in, made it seem less and was expedient. Very nice and comnunicative

Évaluation :

1

I had to wait an hour and half to get the keys. The uhaul representative knew he didn't have the keys to the truck. They asked me to leave And go to another place. I urber to the location, and they didn't care at all. He kept asking me to leave and go to another place to get a truck.

Évaluation :

5

no comments

Évaluation :

5

Very kind and polite customer service. The car was new, clean, well maintained.

Évaluation :

2

The uhaul representative needs to be trained on the system. There is no key drop box at the location for after office hours

Évaluation :

5

Patrick, the manager was very professional and accommodating of our schedule. We certainly appreciated him, and will definitely recommend this experience with his store to our friends!