I wished I had the option for a one-way rental, but this location handled my mix up with requested location vs assigned location of pick-up, along with quickly providing me whatever options they had. Excellent service à la clientèle. Worth the extra money for the 2-way trip. Thanks@
Jeremy W
Customer Reviews for Neitzel Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Both pick up and drop off service was excellent.
kevin rTrailer was filthy. Dirt ans leaves. Had to be swept out before using.
Duane BNot sure what can be done about this, but the truck had a heavy smell from a smoker. Hopefully the person before me that smoked was charged a hefty fee but it was uncomfortable to drive the truck with as smoky as it smelled. Otherwise everything else was great!
CHAD LI have used UHAUL many times in several cities. This location was the best experience I have ever had. These folks know how to do it.
TERENCE GI have been renting U Hauls from the Netzel family for 30 years, they are great people to do business with!!
wess breserved a truck at one location and was confirmed. Got two email notices from other locations. Not sure what that was about. went to the orignial location and apparently there was no truck there. the location said they didnt have one despite there being one there. the last location had the reservation and newtzer hardware was a great experience.
SCOTT PAbove and beyond
robert pWind shield was very dirty
PRADYUT RLive it as is, ty
Luis MGreat folks and friendly puppy!
JOSEPH LFriendly service.
DUSTIN CMy neighborhood hardware store. Super friendly and accomodating! I love it when I get to pick it up there as I rent one twice a year for a bicycle ride support for supplies. It is a fundraiser for two local rails to trails!
Ruth RThis location is fantastic. They have great service, good trucks, and are always able to help.
THOMAS GVery attentive, great service and friendly.
Ron PExcellent service!
Charles HThe location is hard to park at.
Sheila HGreat service/ Trailer
KELVIN GNothing! These guys are really nice and friendly. And they went out of the way to come and help me. When I left and felt there was something wrong with the truck I had. They brought me a new truck within 15 minutes. I highly recommend this establishment! The only place I go now, I've used them 3xs within a year and a half.
Latasha HCruise control quit working about half way through my 150 mile move. Very inconvenient.
MARK KThe windshield had many large cracks covering the whole windshield. Other than that the truck was very clean and well maintained
Rich TGreat place and great employees!
JENNIFER GI used the app to book the rental and check in. Very quick and easy. Neitzel Hardware was easy to find. They were quick and super nice. Got me hooked up and back on the road in leas than 10 minutes. Fantastic service. Will absolutely use them again.
Christine Sit was a very good experience, easy in and easy!
ROBERT MEasy, convenient location near my house. The staff is great!
Tonya OPlace only had one two trailers both in bad shape. Only one staff had to wait 20 mins for someone to help me. Tire was old on trailer it blew while I was driving. Not happy
Dinh NI was charged twice
Kinsey LI use this location for all my moving needs.
JASON LThe truck was not at the location I had reserved. I had to drive to another location. The price online was not the price I paid. I should have been offered a discount for having to go to a further location since I had to pay per mile.
JESSICA MEverything went well The process was fairly fast and fair
LAVETA BNo problem with rental with location. I guess it's a little annoying to be charged for 2 days of rental and the ac does not work in truck. I guess I don't get credit for extra gas either but uhaul has no problem adding on extra fees whenever.
Robert AAir conditioning went out. Would expect a discount for that.
David WThe gentleman was very efficient, friendly, and quickly got me going on my way. I would recommend this location due to the person who worked there!! However, the building had a very strong odor--perhaps gas--and I thought an explosion might be eminent--no kidding. I had quite an experience with U-Haul. The truck was great, and so were all the people--very kind and helpful.
RANDALL HI couldnt put it in report the cargo light wouldnt turn off i took a video explaining it gr8 place i recommend to a friend
WILLIAM PI really like this Uhaul location. The employees are friendly and accommodating to my needs. I am currently experiencing debilitating pain, but the staff worked with me during my move by allowing me to extend the lease until I was done. Great guys.
Adrian CTrailer pickup and close out in Manhattan went well. Trailer had brand new tires..
Marc WGreat accommodation, competitive pricing and comprehensive service. Merci.
William J | Expérience générale.
Phillip NThe staff at the hardware store were great and very customer service oriented. Have rented at this location before. Always great!
Lora AParking lot way too small .
Gerald HGreat customer service! Everything was good to go when I came in to pick up the truck!
Michael AWe were able to get the truck earlier and I appreciate the fast and easy pick up and drop off.
Bob FThe location I was scheduled to pick up the equipment didn't have the equipment, and redirected me to another location on the other side of the city.
Dwayne HStop the bait and switch with customers. Your tactics ended up costing me an extra 25 dollars because your rep wouldn't even look at a closer store. When I went by the one I tried to reserve a truck at, they had what I needed on the lot. Fraud if you ask me.
Kevin KFast, Quick, Respectful, Polite, wonderful customer service.
Breanda MAlways great to work with
Dwight WGreat service with a quick pick up.
Tracy GLove the service here. Friendly, dependable.
Chris MIt was a great experience. I had to make an adjustment to the schedule and they were accommodating .
TRACEY VNo improvement needed! Much much better experience than the last rental!! Kudos to Neitzel Hardware for job well done. Highly recommend them
Della DLarry and Jesse were very helpful and always friendly. I will continue to recommend them to others and use their facility again in the future.
allen s | Expérience générale