Le client n'a pas laissé de commentaire.
Tom B.
Customer Reviews for Neitzel Hardware
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was given a truck that 1) did not have a straight panel on the truck, 2) was in poor shape, had 130 000 miles, front end was so bad that I had two different stretches of road where I could not exceed 60 mph. The truck shook so violently at that speed, that I thought I could no longer control and I had a light load on the truck. It had no power to climb even the slightest incline. Would take me almost two miles on the highway to get to highway speeds. 3) Pick-up location told me my truck was out in the back, in the weeds. 4) When I got to Loveland, I could not drop off after hours because the pick-up location had me returning to them instead of my pre-determined location in Loveland. Only after a call to customer service was I able to leave after-hours. 5) I thought I had a full tank of gas, looking at the gauge. When I filled up the first time, it was actually only just over three quarters full at pick-up. I filled up the truck in Loveland prior to returning and was still charged 16,50 $ for three gallons of gas. This was by far the worst experience I have ever had with U-haul and based upon this experience, there is no way I would refer someone to your service. In the past when the rental location saw that I was taking to truck out of town, they made sure I was given a road-worthy truck, sadly this location could care less, as long as they got rid of that truck. To improve service for future customers, I would use some due-diligence prior to establishing a rental location!
Clayton S.Very friendly employees and helpful throughout the whole process.
Lionel S.Good service ... Thanks!
nick B.none
Andrew B.Nothing the neighborhood uhaul was great.
JOHN W.This trailer had no way to support the tongue. This made it impossible to take the loaded trailer off of our truck. It was a real problem after we suffered a blow out on a rear tire. We had to call a wrecker service to change the tire. Something that we could have done for ourselves if we could have removed the trailer.
Rebecca B.Process was easy, and return was quick.
Isaac W.Neitzel's made it easy to pick up and drop off. Price was good and the truck and appliance dolly were in great shape.
CHRISTOPHER T.The pickup location moved after I was already in transit to pick up the trailer. I received no advance phone call advising of pick up location change. Difference was driving across Wichita Metro area between original and final pick up locations.
David P.No you guys are wonderful.
Robin M.Was a great place and great people
Michael M.They had the truck but had to go elsewhere for the dolly and they were out of blankets. So keep up on inventory, especially before a busy holiday weekend.
Lonnie D.The instructions for 24/7 pickup were not clear. Only problem was getting the key
Lynn S.Utility trailer could use some lubricant, it had a terrible squeak and grinding noise. Other than that, it was perfect for my needs. Will use this location again. Fortement recommandé!
Stacey S.No mask wearing inside was a disappointment.
Tyler P.The only problem I had with the truck I rented, the cabin lights did not work. The staff at the location I rented the truck from was wonderful!
MARTIN G.Orginally had a reserve pick up at the pawnee location..the worker matthew lake was the most HORRIBLE customer service rep i have ever met in my life i
Tianna C.The truck engine light remained on, the headlights shined 3 ft down. Constant rattle from the dash and we started with barely any gas.
Jose N.This was the second time I've picked up a truck at Neitzel Hardware, they are very professional, the truck was ready when I got there, and I'll return if the need arises.
carrie L.The owner was a great guy and really took care of me. Will rent Uhaul in the future for sure
Christopher R.This was supposed to be a 7-24 location but there was no one there so I had to drop off the trailer without anyone checking it in. I still have not received notification that the contract is closed and the trailer logged in since I left it on 24 Dec.
Dennis B.Only dropped off after hours. Didn't speak to anyone.
Jennifer H.Très sympathiques et professionnels. I highly recommend this location.
Donald E.After receiving the equipment and driving to my final location, discovered that the windshield wipers performed VERY poorly. Notified personnel at the drop-off location that wipers needed to be replaced.
Dennis H.Not a thing, great people. When I got there he had dollie and blankets loaded. Even had running, warmed up
Claude M.Your online pickup and drop off system is terrible. It didn't work the first time I tried it and it is way too cumbersome. Too many steps and too many pictures to take. I won't be using it again.
Keith L.Excellent service à la clientèle.
Edwin B.The gentleman were great and helpful.
Joelle R.The people at Neitzel were great to work with. Very helpful and nice. The Uhaul system was not functioning well that day though. No fault of Neitzel's though, they were great.
Allen F.Neitzel hardware is my favorite place to rent from, I have used them for years and would recommend them
Gregory P.We gassed the truck up for the next customer and had a quick drop off. Trip back and forth was problem free. Merci!
Gary S.I didn't care for my drop off location, but it all went fine.
Betty B.I had no issues with the pick up site and or drop off site. My problem was with road site assistance or should I say lack there of. I blew a tire out side of Birmingham al and I was on the phone with them off and on which ended in no one showing up for over 7 hours. Being stranded on a high way with a medical condition and no help is unacceptable. Especially when I paid for it. I ended up having to drive the trailer to the milbrook uhaul as is and couldn't even use it like I needed. I rented it for a week and paid over 700 $and couldn't even use it. I hope something is done about this because I am very unhappy with this whole ordeal.
John K.They were very nice and worked with my tight schedule and provided work-around for my truck needs. Merci.
KENNY N.Great guys.
jonathan B.The truck is very nice, want one now. :)
KIMBERLY J.