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The truck engine light remained on, the headlights shined 3 ft down. Constant rattle from the dash and we started with barely any gas.
This was the second time I've picked up a truck at Neitzel Hardware, they are very professional, the truck was ready when I got there, and I'll return if the need arises.
The owner was a great guy and really took care of me. Will rent Uhaul in the future for sure
This was supposed to be a 7-24 location but there was no one there so I had to drop off the trailer without anyone checking it in. I still have not received notification that the contract is closed and the trailer logged in since I left it on 24 Dec.
Only dropped off after hours. Didn't speak to anyone.
Very friendly and professional. I highly recommend this location.
After receiving the equipment and driving to my final location, discovered that the windshield wipers performed VERY poorly. Notified personnel at the drop-off location that wipers needed to be replaced.
Not a thing, great people. When I got there he had dollie and blankets loaded. Even had running, warmed up
Your online pickup and drop off system is terrible. It didn't work the first time I tried it and it is way too cumbersome. Too many steps and too many pictures to take. I won't be using it again.
Great customer service.
The gentleman were great and helpful.
The people at Neitzel were great to work with. Very helpful and nice. The Uhaul system was not functioning well that day though. No fault of Neitzel's though, they were great.
Neitzel hardware is my favorite place to rent from, I have used them for years and would recommend them
We gassed the truck up for the next customer and had a quick drop off. Trip back and forth was problem free. Thank You!
I didn't care for my drop off location, but it all went fine.
I had no issues with the pick up site and or drop off site. My problem was with road site assistance or should I say lack there of. I blew a tire out side of Birmingham al and I was on the phone with them off and on which ended in no one showing up for over 7 hours. Being stranded on a high way with a medical condition and no help is unacceptable. Especially when I paid for it. I ended up having to drive the trailer to the milbrook uhaul as is and couldn't even use it like I needed. I rented it for a week and paid over $700 and couldn't even use it. I hope something is done about this because I am very unhappy with this whole ordeal.
They were very nice and worked with my tight schedule and provided work-around for my truck needs. Thank you.
Great guys.
The truck is very nice, want one now. :)
Mr Neitzel ws very professional!
I was able to pick up the vehicle, a pickup, earlier than scheduled which helped. The price was the best I could find. For the difference I will drive a UHaul billboard! Thanks
Fast friendly service
This was a nice trailer. It towed smooth and stable. But you could reduce the number of online emails to respond to during the rental process.
Friendly customer service.
Exelent service I do again for sure
They were very friendly and professional. We would highly recommend this place to anybody that wants to rent a U-Haul. Everything went smooth and perfect.
Inside of the box was some leftover trash and in the cab there were sunflower shells. I've rented a few and always told I'll be charged if it's dirty when I bring it back. So how's it work if it's dirty when I get it?
Very friendly staff made it easy.
Very nice service!—Help was exceptionally courteous. Inside of cab was not real clean but could be overlooked because of friendly service. Only real complaint is I had to move my daughter home from school on short notice due to corona virus shut down and I was charged $370 for a cargo van which I had for 2 days. Even though the Cargo Van worked very well, the price was high.
Have more than 1 person working the store at all times.
Great overall customer service, very helpful!!
This was my first Uhaul experience and I have to say it was phenomenal! The owner was super friendly and helpful! I will 100% use their services again in the future!
Better service ...
Gentlemen were so very helpful and kind. Make everything very easy and smooth! Thank you for all your help!
Larry was GREAT Human Relations Customer Service...
I dropped the trailer when the dealership was closed.
Best U-haul people I have ever worked with. Go beyond helping out.
Everything was easy I plan to do it again in the next few weeks!
This location was chosen after a couple of hours at another location trying to rent a trailer. The agent was exceptional Uhaul's system was a nightmare. In the end, I received a trailer that met my need and the people that I dealt with worked hard to make sure I was taken care of.
Older and needs a refresh
Outside of a Uhaul computer system issue all went well.
