It's always a very easy process at this location. They are great!
Rebecca S.
Customer Reviews for Neitzel Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service and equipment
joe H.Excellent service à la clientèle. Fast friendly and focused! I was in and out on pick up and return!
Lisa B.The owner was very friendly and pick up and drop off were very quick. Easiest rental I've had.
Charles G.I requested shipping pads as part of my reservation. None were in the truck and the locations said they never have pads. Had to find a U-Haul store to do a rental just for pads. Quite the hassle and wasted the time I had for my truck rental.
Greg L.1) The pick up address changed apparently you called me, no call log on my phone. You did send me a text but I either missed this and dismissed it as more upselling which you had been doing via at least 2 other emails offering to help me move. Therefore the important text was lost due to the other unwarted messages. Communication is a 2 way interaction not a text or an email thats one sided. 2) When I booked this the mileage cost was stated very clearly with each vehicle type. The dates were already selected, so your system should show the correct rates. Not great for the customer to find out after the product has been used, bait and switch comes to mind. This is poor, fix your website to avoid these problems in future, then your staff hide behind well the weekend rate is....
ARRAN L.It was ok the cab was dirty
Ambrosia F.The agent was readily available to help disconnect the trailer and the paperwork showing return of rental equipment was very fast. Overall great service.
Kalon D.Nice and reliable
brad C.Always great customer service!! They truly care about customer service!!
MARK L.replace the local truck with one that is safe.
Daniel C.The family was friendly and helpful.
Herman C.Everything was great!
Brent D.Drive for me so I can relax and look out the window at all the pretty dumb faces.
Damian H.Mileage was 2000 more than reported when I picked up. Accurate mileage records would have made my experience more enjoyable
Ryan L.Great service with clean truck. Highly recommend.
Tonya R.Very friendly
Roger W.The staff is very helpful and willing to edit my order from trailer to 10ft truck. They were very pleased to get me taken care of and on my way. I enjoyed using this location.
Gary C.The owner of the store was very helpful and friendly. I'd recommend his store not only to uhaul patrons but also to those looking for a good hardware store in that part of Wichita.
Aaron W.Great customer service and very easy to use
Tony D.They are always super nice. I love supporting a local small business..great people.
Stacey S.Had to pay extra to drop off truck at our destination. We are not your truck movers. Ridiculous that you would want your customer to drive an hour to drop off truck when there's a spot across the street
guy G.N.D.
BUDDA P.I was up at 6:30 to pick up the truck to find that the key was not left in the drop box. This delay in moving cost me additional money because the movers were ready to go by the time I was able to tell them that Uhaul did not leave a key for me.
Dalen D.Nothing to improve! Vehicle was great.
karsten M.Location owner was friendly and explained all aspects of the rental well. They helped to connect the trailer to my truck at pick up and assisted with a light check.
kevin S.We've rented here twice. The truck is waiting and warming up when we arrive. Check in and return are easy, and the store employee is always friendly and helpful. Nice little hardware store, as well.
Tina E.Everyone was kind, friendly and the service was great.
EVA L.Cool hardware store, nice people.
GERGELY Z.The location did not have all of the equipment I registered for.
Tina E.Nothing against Neitzel Hardware, did have some issues with the uhaul side of the operation though. Very difficult to pick up the vehicle, it tells me I needed a secondary source of verification, which wouldn't be bad if that would have been communicated in advance, but it created an unnecessary delay of about 45 minutes (the uhaul website was also having trouble loading - not my cell network's fault). The added verification also seems like overkill considering I had to take a photo of my face and upload pics of my drivers license before picking up the vehicle.
Calen R.Neitzel Hardware are always great to work with.
JOSEPH T.The truck I rented was very dirty. The staff checked me out gave me the key and told me the truck was the last one in the lot. He never offer to do any further explanation of the truck nor checked for damages. This location needs better service if they want repeat customers.
Michael H.Quick and easy
Robert D.Keep at least the same levrl of service snd rate.
Steve L.Amazing people at this location and extremely friendly and kind.
Avinash S.Neitzel was one of my favorite hardware stores when we lived in Wichita. So I think it's great they also rent out U-Haul! Also, when I called the 800 number I was not on hold very long, thank you! And, the girl that answered was very helpful and knowledgeable. Thank you to all for your help!!
TIMOTHY M.Very helpful
JIMMY S.Neitzel provides the best customer service of any uhaul I have been to. Great shop.
brett C.The truck had definitely had a smoker init recently. When I returned the truck the app would not let me upload the photo. So I never finished the checkout. Not sure of final charges.
Jeremy C.The men that checked us in and out were very pleasant and professional.
john C.Very friendly staff and quick turn around for turn in and pickup.
Cody E.The staff at Neitzel's are the best I have worked with at a uhaul. They go out of their way to help you receive the equipment you need.
Brett C.