The truck was not at the location I had reserved. I had to drive to another location. The price online was not the price I paid. I should have been offered a discount for having to go to a further location since I had to pay per mile.
JESSICA M
Customer Reviews for Neitzel Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything went well The process was fairly fast and fair
LAVETA BNo problem with rental with location. I guess it's a little annoying to be charged for 2 days of rental and the ac does not work in truck. I guess I don't get credit for extra gas either but uhaul has no problem adding on extra fees whenever.
Robert AAir conditioning went out. Would expect a discount for that.
David WThe gentleman was very efficient, friendly, and quickly got me going on my way. I would recommend this location due to the person who worked there!! However, the building had a very strong odor--perhaps gas--and I thought an explosion might be eminent--no kidding. I had quite an experience with U-Haul. The truck was great, and so were all the people--very kind and helpful.
RANDALL HI couldnt put it in report the cargo light wouldnt turn off i took a video explaining it gr8 place i recommend to a friend
WILLIAM PI really like this Uhaul location. The employees are friendly and accommodating to my needs. I am currently experiencing debilitating pain, but the staff worked with me during my move by allowing me to extend the lease until I was done. Great guys.
Adrian CTrailer pickup and close out in Manhattan went well. Trailer had brand new tires..
Marc WGreat accommodation, competitive pricing and comprehensive service. Merci.
William J | Expérience générale.
Phillip NThe staff at the hardware store were great and very customer service oriented. Have rented at this location before. Always great!
Lora AParking lot way too small .
Gerald HGreat customer service! Everything was good to go when I came in to pick up the truck!
Michael AWe were able to get the truck earlier and I appreciate the fast and easy pick up and drop off.
Bob FThe location I was scheduled to pick up the equipment didn't have the equipment, and redirected me to another location on the other side of the city.
Dwayne HStop the bait and switch with customers. Your tactics ended up costing me an extra 25 dollars because your rep wouldn't even look at a closer store. When I went by the one I tried to reserve a truck at, they had what I needed on the lot. Fraud if you ask me.
Kevin KFast, Quick, Respectful, Polite, wonderful customer service.
Breanda MAlways great to work with
Dwight WGreat service with a quick pick up.
Tracy GLove the service here. Friendly, dependable.
Chris MIt was a great experience. I had to make an adjustment to the schedule and they were accommodating .
TRACEY VNo improvement needed! Much much better experience than the last rental!! Kudos to Neitzel Hardware for job well done. Highly recommend them
Della DN/A service was great
Christopher CImprove the APP so it actually works for checking in and out and not force you to call and be on hold for 20 minutes taking time off your rental.
Jennifer BI rented from them twice and I had an excellent experience both times. I will rent from them again if the need arises.
John BCUSTOMER SERVICE WAS GREAT. EASY LOCATION TO GET IN AND OUT OF. FRIENDLY AND FAST
shannon GThis location was very simple to access and had great customer service. I loved that it was so close to the corner of Kellogg making it quick and easy to get on the highway. My experience was easy with no stress.
Rebbecca BLarry and Jesse were very helpful and always friendly. I will continue to recommend them to others and use their facility again in the future.
allen s | Expérience généraleJessie and Larry were both very helpful
Harold HGreat experience. Guy was knowledgeable, and personable. I'd recommend using for all your U-Haul needs. Good selection of rentals.
Christopher LOnly location in town. Nice kid on the desk. Your system to not give them much leeway.
Mark MMaybe get him a little more trained staff that are proficient in technology and using your computer system. But other than that it was great working with the old fellow!
Timothy SGreat please to rent, I was in and out very fast!
David UStaff is super helpful !!!!
john mEverything was fine, quick to pick up and to return.
Arthur FAlways a real pleasure!
Kent RAlways great customer service!
david EExcellent on everything
Alan HAttendant was very helpful
Christopher PVery nice experience.
Shelly PGreat customer service, the equipment was clean and ready to go.
Randy GBest and easiest location I have ever rented U-Haul equipment from. Have rented truck once and trailers twice in last 2 months and they are great.
RANDY BMy original reservation was with Advanced Packaging in Wichita, KS. When I arrived to pick it up, they were closed for the weekend!! I NEEDED that trailer to get my things from Wichita to Denver. Advanced Packaging had NOT given me any indication, throughout the reservation process, that they would be closed for the weekend! What a lousy way to do business. Advanced packaging had given me every indication that my trailer would be available for pickup when I requested it. Very poor way to run a business. Thankfully Neitzel Hardware was able to rent me a trailer.
Steve LThe truck shifter is very loose and the truck is constantly beeping when the door is opened.
Jeremy CThe guys at the store were great. The van itself had a lot of dirt in the back, and was not very comfortable to drive.
Justin BWe are very satisfied!
susan lI have rented here at least three times always excellent friendly service
Michelle HThese guys are great to work with
SCOTT MNeitzel is hands down the best location ever. I've rented with Uhaul many times, several at this location if available and the experience is amazing. Friendly, professional, helpful, kind folks.
Denise EVery friendly and helpful.
Alan BI took the truck back over 1/2 of the tank about 10+ gallons of gas is more than the required 3/8 & I sure do hope he changed that before the he rented it out to another Customer. I do have my own credit for that since I was watching the gas gauge & it did not move from 174 miles to empty until I started the engine it was at 296 miles to empty. Thank you Neitzels for helping with a ride back to Andover & all of your Human Relations-Greatly Appreciated! Stay Healthy!!!
Laura JQuick, easy and very friendly to deal with!
Claude CNothing at all. Everyone I dealt with was as friendly and helpful as could be!!!! Wonderful people!!!
ANITA P