Évaluations des clients Nelson Shopping Center

friendly staff, easy drop off. AMPLE PARKING!!!!!!

Kudos to the folks at Nelsons. They were extremely helpful and pleasant to work with.

Location was excellent. Great experience overall!

Nelson's is a family owned and operated business. They are the nicest folks.

We had a bit of trouble hooking it up after it was loaded. Maybe give the customer a few tips on that.

Very knowledgeable and helpful team - great customer experience!

Very friendly and helpful.

Your technology group should continue to simplify the number of keystrokes that the rental agent has to enter.

Courteous and very helpful.

It was a great experience

I have rented several times from this location. The staff that has helped me have always been prompt and very friendly. Easy to work with and one of the best uhaul experiences I have had and I rent lots of uhaul!

Had a nail in one of the tires so it was a slow leaker. Uhaul sent out a roadside repair within 30 minutes and had it fixed. Great service.

Uhaul corporate reservations are useless wanted me to pay double and drive 40 miles from this site. Canceled and got a trailer for half price. Corporate stinks.

Check the tires thoroughly. The 2 rear tires had trouble holding air on our 900 mile trip.

Very easy

Quickly loaded and gone. Adam is very efficient!

All employees were great to work with! Knowledgeable and the the entire process was quick and efficient.

Great customer service - grateful to have the location so close!

Was unhappy that my pick up location was changed without being notified adding miles to my trip. I had to ask for the difference in miles being added. If location is changed the mileage difference should included into ageeed price that was set at time of rental. The person that was working was fantastic. Very helpful and explained everything he was doing to help our situation.

Staff was extremely helpful and took time to explain parts of the trucks equipment.l

Everything went well

Service was quick and friendly.

Very friendly and efficient.

Nothing at Nelson

Everything was excellent. Thanks, Paul

I'm not sure whether cruise-control is available, but I would ask for my next rental.

Nothing

The trailer was clean and in good working condition. The personnel at Nelson Shopping Center were friendly and helpful. The pick-up and drop-off processes were quick and efficient. I will definitely recommend this U-Haul center to others.

Great friendly and prompt service.

All good!

Great

Nothing at this location. Great friendly personal care.

The computer was not working well so there was a delay, which was no problem at all; however, it turns out that the "4:00 pm" estimated pick up time was delayed because of the computer-related issues. So the actual time was 4:33 p.m. Then Adam had to hook up the trailer. So by the time I actually pulled out of the lot it was almost 5:00 pm. Therefore, the 24 hour period should have not started until then. But to confirm that, I immediately called customer service and had a very nice conversation with customer service who said no problem. In fact, on Sunday at around 11:30, customer service called me as I was on route to Lake Geneva and said again, if I was past 5:00 pm, it was no problem and just check in the trailer. Turns out, I arrived on lot in Lake Geneva at 4:30. Billy at the mobile was gone for the day, so I figured out where to put the trailer, took time to listen to the video and uploaded the pics in 20 mins. Once I was on the lot, though, I did not consider myself on a deadline anymore for goodness sake! Regardless, it was done before 5 pm. Further, as I clicked through, the balance said 00.00. My husband can verify this.... yet, the next morning, someone charged me for an extra day. I am not happy with UHaul at all. I would like to know which location was responsible for it.

The people were friendly, helpful and great to work with. Best Uhaul I have used. Between my son and I we have used this location twice in last two months and the experience has been great in both instances. My daughter also used this location in October and her experience was outstanding as she needed help with a trailer and service was excellent.

Unknown to us, we were mistakenly given(from an out of town dealer) an "in town only" truck for a long distance one way trip. When we attempted to return it to Nelsons, we were told it was a "one way only" and was not supposed to have been rented to us. The gentleman from Nelsons immediately got on the phone to UHaul and asked them how to handle it. UHaul told them that we had to drive it back 200 miles to where we had picked it up. Nelsons hung up and called their UHaul representative, explained the problem clearly and concisely and was told I would be getting a call within 3 days. The call came with in 30 minutes. The issue was quickly and fairly resolved. Kudos to both Nelsons and UHaul.

The shop where I dropped the equipment was great. The problem was the debacle that was getting the equipment. I was made to drive 100 miles one way, in order to pick up the equipment I thought I reserved 3.5 weeks before hand at the place a block from my house. Turns out, according to the rude, not very helpful customer service rep, that when making a reservation it is only a “request” for said equipment. They called me less than 24 hours before my move and gave me a smaller truck and informed me I would be picking up my not big enough truck in one location. And the car hauler in another location. I was told that they were the only places that had the equipment within 75 miles. However, the mileage I would have put on driving around getting this equipment and then back to my home, would have totaled over 250 miles. Not to mention I would have needed to get a ride. After much frustration I asked the customer service rep to please find a location where the 2 were together. Grudgingly she did so. I had to drive 100 miles to pick up the equipment. Then haul my car back as well. Insert extra gas expense here. As if this wasn't enough, because the truck was too small, I was unable to pack all of my belongings. I now have to go back when I can find time to pick up the rest of my stuff. I should have hired a moving company. I would have saved money and not had the hassle. This was ridiculous to say the least. This is not the way to do business. Absolutely ridiculous. Moving is stressful enough and this was horrible. BEWARE! YOUR RESERVATION IS NOT A RESERVATION!!!!

The shop where I dropped the equipment was great. The problem was the debacle that was getting the equipment. I was made to drive 100 miles one way, in order to pick up the equipment I thought I reserved 3.5 weeks before hand at the place a block from my house. Turns out, according to the rude, not very helpful customer service rep, that when making a reservation it is only a “request” for said equipment. They called me less than 24 hours before my move and gave me a smaller truck and informed me I would be picking up my not big enough truck in one location. And the car hauler in another location. I was told that they were the only places that had the equipment within 75 miles. However, the mileage I would have put on driving around getting this equipment and then back to my home, would have totaled over 250 miles. Not to mention I would have needed to get a ride. After much frustration I asked the customer service rep to please find a location where the 2 were together. Grudgingly she did so. I had to drive 100 miles to pick up the equipment. Then haul my car back as well. Insert extra gas expense here. As if this wasn't enough, because the truck was too small, I was unable to pack all of my belongings. I now have to go back when I can find time to pick up the rest of my stuff. I should have hired a moving company. I would have saved money and not had the hassle. This was ridiculous to say the least. This is not the way to do business. Absolutely ridiculous. Moving is stressful enough and this was horrible. BEWARE! YOUR RESERVATION IS NOT A RESERVATION!!!!

I used the online check-in to speed up the process, and it went quickly and smoothly. The staff was very helpful in getting me going quickly. The trailer seems very well designed for this purpose, and it was in good condition and towed easily with my car loaded on it.

Very friendly and helpful!

The people at Nelsons were very helpful, but I live in Sturgeon Bay. I had ordered the trailer in Sturgeon Bay and expected to pick it up in Sturgeon Bay. Unfortunately when I went to pick up the trailer in Sturgeon Bay, I was told I had to drive to Ephram 30 miles away to pick it up. So I spent an hour and a half and 60 additional miles of driving to pick up the trailer and return to Sturgeon bay, So for the next customer have the trailer where they expect to pick it up or tell them in advance of the pick up location. There is another U-Haul location 5 miles from my house! I am not getting paid to move your trailers around.

Receiving a call from some random U-Haul person wanting us to pick up said trailer in Sturgeon Bay-70 out of the way round trip to do so. She was very aggressive on the phone and would not take no for an answer. I finally hung up on her. YOur computer update is worthless since it took the employee 20-30 minutes to check us in!

Great service. "Tom" took our reservation for a 15ft truck one-way rental. Truck was clean and everything ready as scheduled. Thank you Tom.

It took too long to check out. It wasn't easy for the clerk to locate my contract.

Drop off was a breeze. Pleasant representative completed my return in a couple of minutes and emailed me a complete, correct receipt a few minutes after that. Could not have been any easier or better, from a customer's standpoint.

Despite making arrangements weeks in advance there was more than a ONE HOUR DELAY in obtaining the truck due to U-Haul's computer problems! This delayed our move and was very disruptive.

I was forced to drive 2.5 hours to pick up a trailer because your reservation system doesn't guarantee a reservation location. This is the worst process I have ever encountered. I will use Uhaul as a LAST resort only! You made a stressful situation even worse!

Nothing

Very friendly and great customer service. Explained the process in detail. Made sure to check out truck for damage before us renting it.

Adam did a fantastic job. He knew his stuff and safety was front and center. I have never had better service at U-haul

Excellent customer service!

The first vehicle we rented was dirty inside, in the cab, and the ramp was full of sand and rocks. Also there was water all across the attic. I returned that vehicle and exchanged it easily for a different truck which was clean and ran great all the way to the final destination.