Évaluations des clients New Albany Ace Hardware

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de New Albany Ace Hardware

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karl W. le

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Le client n'a pas laissé de commentaire.

Nancy S. le

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Love the folks at this location in New Albany, Ohio. They are easy to deal with and let's you know up front about possible cost. Do not particularly like the way U Haul Bill's as it can be CONFUSING! The little four ' 11" sweetheart that took care of me was FANTASTIC. SHE starred my day with a smile. Will be using this location for a THIRD time in a couple weeks. Thanks ACE for the great service !!! Hugaroos from Nancy

Robert B. le

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Speed up the paperwork process. Checking in and out

Eric S. le

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Check in and check out is painfully slow. Especially for a repeat customer.

Debra J. le

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Le client n'a pas laissé de commentaire.

todd R. le

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Le client n'a pas laissé de commentaire.

Tony D. le

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Le client n'a pas laissé de commentaire.

Tom F. le

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Service was great. Truck was clean. Very smooth transaction. Would use them again.

Tony D. le

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Make certain equipment has been cleaned/swept out.

GWENDOLYN M. le

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Le client n'a pas laissé de commentaire.

PAUL J. le

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Excellent experience, always take great care of me there!

STUART P. le

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Le client n'a pas laissé de commentaire.

RICK H. le

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Le client n'a pas laissé de commentaire.

nick Y. le

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The mileage rate is ridiculously high. A $19.99 daily rental turned into over $71.00, plus $11.00 in gas. Either decrease the mileage rate, or allow "X" miles free. I won't say I was surprised because I knew the mileage fee, but it just seems unreasonable high for a cargo van.

Rick C. le

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Le client n'a pas laissé de commentaire.

SUSAN M. le

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The location was perfect for me. It was quick and easy to reserve the van as well as to check in/out. The van was very clean, not many miles and easy to drive. It worked out perfectly to move furniture.

Mariah M. le

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Store workers very rude. Had an issue with billing Uhaul charged me $170 to my card and the receipt for the trip wasn’t only $125 still missing money. This place is very unprofessional and would never use again. Advise anyone I know to never go here!!!!!

pataskala police P. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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The places that have automated keyboxes are more convenient than those that you have to go inside and get someone to find the key for you. This is one where you have to jump through all the hoops in the app, then go inside and get the key. Not a huge deal, but keyboxes streamline things a little.

Robert G. le

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Le client n'a pas laissé de commentaire.

Andrew L. le

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Le client n'a pas laissé de commentaire.

scott B. le

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Le client n'a pas laissé de commentaire.

Robin W. le

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Le client n'a pas laissé de commentaire.

Susan H. le

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Excellent service and friendly staff.

karl W. le

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Le client n'a pas laissé de commentaire.

EUGENE K. le

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Le client n'a pas laissé de commentaire.

Marcia H. le

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Le client n'a pas laissé de commentaire.

eric D. le

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Le client n'a pas laissé de commentaire.

Victor E. le

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Add this location to the U Haul website!!!

Maureen M. le

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Le client n'a pas laissé de commentaire.

CHRIS C. le

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The truck was really nice to drive. I was impressed. Have been using Penske for years but this van was great.

Brian S. le

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Vehicle was great, location was great, people were great!

Chad T. le

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Le client n'a pas laissé de commentaire.

Eric S. le

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Le client n'a pas laissé de commentaire.

Tina C. le

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Nice, new truck. Rides well ave has lights that automatically turn on/off in the cargo area! Very friendly service as well.

Mark S. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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The amount of paper filling instead of electronic is ridiculous

joe A. le

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Le client n'a pas laissé de commentaire.

David Y. le

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I would not recommend this location to see it Uhaul rental. First, when I picked up the vehicle, there was no one in the store that knew how to rent. I had to wait for some one to arrive at the store to issue me the rental Secondly, I returned the van on Sunday night. This location has no way for me to leave the keys for the vehicle so I have to bring the keys back on Monday morning and get charged an extra day simply because they can't get their business and together unless that is the plan to cheat customers. No more Uhaul or Ace Hardware for me.

Eric S. le

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Le client n'a pas laissé de commentaire.

tim M. le

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Le client n'a pas laissé de commentaire.

lloyd C. le

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Le client n'a pas laissé de commentaire.

MOLLIE N. le

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Folks at ACE were incredibly helpful and patient. The van was easy to drive. Having UHaul at ACE made life easy for us.

Erin S. le

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I would like to have been advised that the rear-view mirror has rear-view camera. I thought the van didn't have a camera due to no screen and relied solely on side mirrors. I realized the camera was in the mirror only once I returned it. Otherwise, a good experience.

Eric S. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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Have the owner not park his F150 truck directly behind the Uhaul vehicles. It makes it difficult to back the vehicles without ramming his vehicle.

Joe M. le

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Le client n'a pas laissé de commentaire.

Don P. le

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None

Kathryn W. le

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Excellent service and very nice van!

MAUREEN M. le

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Le client n'a pas laissé de commentaire.

Melody S. le

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Le client n'a pas laissé de commentaire.

David Y. le

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Clean seats would be nice. Hair covered seats isn't a good look. Put towles on seats. Minor inconvenience.

Joyce W. le

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The truck was in great condition and was easy to drive. The staff at this location was very friendlyand helpful. I would recommend this place to others. Thank you!

Alexander S. le

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Le client n'a pas laissé de commentaire.

Loretta J. le

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Nothing everything was right on point. Van was ready when I came to pick it up, staff was extremely courteous and informative and return was quick and easy.

Jeremy J. le

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Le client n'a pas laissé de commentaire.

Evan P. le

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Always excellent quick service!

Tom A. le

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My second time renting at this location, very professional.

Shan W. le

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Contacted and reserved for 24 hours (specifically requested) upon pick-up was advised that I could only keep the Uhaul Van until close of business - which was 8pm. Advised that was their policy and someone else had it reserved for the next day. However it was reserved on my credit card which I called in advance. Service was at best a 3/4 - very disappointing and it but me in a huge bind and I was unable to fully complete my task. And the service providers could careless. I will not be recommending this location in the future. They did not suggest any additional accommodations or make any recommendations - actually stated I could reserve again if not completed. A horrible experience!

valerie W. le

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Ensure the quality of the brakes, before hitting the road.

Robert B. le

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Le client n'a pas laissé de commentaire.

Seth M. le

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Fast and easy! Staff was very friendly.

Robin W. le

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I can’t think of any improvements, just continue to be the caring, professionals that you are and your business will continue to be successful!

Thomas F. le

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Le client n'a pas laissé de commentaire.

JIM S. le

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Le client n'a pas laissé de commentaire.

johnny C. le

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The Staff was excellent here at the True Value Hardware store.. special mention to Bobby for his service when dropping the Cargo Van off! Many thanks!

JOHN T. le

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I visited Ace Hardware on June 26 to reserve a van for June 28 from 9 a.m. to noon.I received an email saying everything was fine. But, when I showed up at 9 a.m. today (the 29th of June) to pick up the van, I was told there was no record of my renting a van despite the fact that I had received an email saying I had and there was no problem. The fellow at Ace at first said he had no vans available for rent, but later rented me one that wasn't due to be picked up until later in the day. I used the van for 4 hours and returned it, as well as the email I had received that I had made a reservation. I never received an explanation of what we wrong, why I was not in the system despite receiving an email saying I was and there was no problem with my reservation. I thought the least Ace could do was explain what happened and maybe give me a break on the rental fee. Neither happened and I paid $45 for the van. I really didn't appreciate the hassle. Could you figure out what happened? .

David Y. le

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I have to make two trips to this facility to return a truck for something as silly as not having a key drop at this business. Work all day and the have to come back the next morning to drop the key off. Not acceptable.

Obi C. le

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My experience was perfect. I can't think of any improvements needed. Thanks.

Brad B. le

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My complaint is about the type of equipment. This location use to have Dodge Promasters. Now they have gone to the Ford Transit. The lady at the rental location stated Uhaul no longer sends them Promasters. The Ford has at least a foot less headroom. This makes a huge difference when moving. The back doors of the Promasters would fold back parallel with the sides of the van. The Ford doors only fold straight back. This means you can't back up as far to a bay door. The Dodge is also more powerful and better to drive on the freeway. Uhaul: this is not a good change! And if this is the only van offered at this location, I'm going to be forced to go somewhere else, sadly.

Marshall V. le

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Le client n'a pas laissé de commentaire.

Paul J. le

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This experience with Ace Hardware was excellent Was surprised that "mileage" was charged?! I've NEVER rented a vehicle or truck that charged mileage. This alone may make me lean elsewhere the next time I have this need.

Andrew D. le

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Great experience, and so convenient. Clean and new vehicle. Thank you!

Andrew L. le

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Le client n'a pas laissé de commentaire.

scott Y. le

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The van that we rented smelled so strongly of cigarette smoke that my eyes were watering. Upon returning the van, that I DID ensure was clean, I was told I would be charged an additional $25 for a “professional cleaning”. Are you kidding me? Very poor customer service. They also forgot to give me my credit card back!

gena B. le

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Le client n'a pas laissé de commentaire.

VINCENT M. le

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Pretty easy process, from making the reservation, picking up and dropping off. Glad they were nearby. Would definitely recommend.

david F. le

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The best online reservation did not reach the computers at Ace Hardware. Fortunately they had a truck available. Ace says U-Haul reservations frequently get screwed up. This is unacceptable and inexcusable. You all need to fix this!

Richard R. le

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Everything worked out perfectly. This was my first time renting a uhaul, and it was a great experience.

Kevin J. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

woody O. le

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The Dodge Van signal and cruise controls were easily confused, since both stalks are on the left side of the steering wheel. Maybe suggest to Dodge that in the future the cruise controls should be on the steering wheel?

kristen V. le

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Great customer service!!

Robert B. le

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Le client n'a pas laissé de commentaire.

JOHN S. le

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Le client n'a pas laissé de commentaire.

JIM R. le

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Charee and staff were wonderful and accommodating

Mark C. le

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watch the dumarse manager's truck who conveniently parks directly across from the vehicles, making it extremely difficult to back up.

Carol Y. le

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Le client n'a pas laissé de commentaire.

BECKY T. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Le client n'a pas laissé de commentaire.

Stephen C. le

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These people were great and accommodating!

SARA S. le

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Can’t believe I was charged a $5.20 credit card charge. Uhaul requires payment with credit card not cash then you charged me without any associate informing me of that fee in advance. The cashier actually stated they did not know that fee was charged either. Sad!

KENNETH M. le

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Great customer service

Thomas E. le

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Instructions not given on heat controls, wipers, or on turning the radio off.

ROGER C. le

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Le client n'a pas laissé de commentaire.

Charles C. le

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The van we used was comfortable and easy to drive. The staff at the location we used was extremely helpful and friendly. Very pleased!

Todd R. le

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Le client n'a pas laissé de commentaire.

Carol N. le

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Le client n'a pas laissé de commentaire.

Phil P. le

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The check-in process takes too much time.