Customer Reviews for New Broadway Foods Inc
(U-Haul Neighborhood Dealer)

Évaluation :

1

Unable to collect at requested time due to store openings g late rude

Évaluation :

2

The side mirror was broken. We paid for moving trolly but discovered it was not there when we went to pick up sofabed. My husband and myself struggled to lift it. Truch was not clean inside as well found a cigarette on floor.

Évaluation :

3

I had originally asked for a 10 foot truck for pick up in Halifax, NS but was instead given a 26 foot truck in Sydney, NS 5 hours drive away finding this out only 24 hours prior to the pick up time with no option to look at other accommodations

Évaluation :

5

Truck had something spilled in the back but that did not affect what Ieeded it for. Also the brakes were soft.

Évaluation :

2

The truck was full of trash from the last person who drove it ....the lady in the store was very sarcastic ..

Évaluation :

1

Awful just awful. You changed my reservation 3 times 3 different locations 3 different times. I booked and paid for an appliance dolly and didn't get it so had to pay another $35 to rent one from home depot. Tool 40 Mins to get the truck even though I booked a 20 footer n got a 15 footer which means 3 trips instead of 2. Then to return the truck it took almost an hour to return it as the app would not upload pictures and the employee was dealing with 1 person trying to rent and 3 people trying to return. It cost me almost $220 for horrible service.

Évaluation :

5

The gentleman that was working and rented to me was very kind and informative ty

Évaluation :

1

The back of the van was still wet and covered in mud. Also rented the vehicle with half a tank of gas and returned it with the same amount as what was in it when i picked it up. They lied and said it was a full tank when i picked it up and then tried to charge me 110 dollars for gas . I will never be using uhaul's services again after my experience today. And warn everyone to request to checknthe gas level before signing the contract.

Évaluation :

1

The van was filthy. Sticky substances on the center console, beer bottle in passenger door with liquid still in it, used surgical masks on the dash, previous customer left a yoga mat in the back, nothing wiped down, zero respect of public health measures, or any standard of cleanliness. Disgusting

Évaluation :

3

The vehicle mechanically was in great shape and was of no concern. The interior of the vehicle was disgusting. There seemed to be melted gum on the center console, a used mask from a previous customer, a McDonald's coffee cup that was half filled, a used disinfectant wipe lay on the center console as well. In the back of the van there was a yoga mat that had seemed to be dry rotted. The seats were filled with a disturbing amount of what looked like pet hair, there was also a beer cap from a beer bottle in the door pocket of the passenger door. I would recommend a thorough clean on this vehicle

Évaluation :

3

Should be explained by location proprietors that a surcharge will be added to bill if using a credit card for payment.

Évaluation :

3

Truck was dirty inside when we picked it up we loaded furniture and kept it in our driveway while our floors were being done and we were given a cleaning charge for a truck given to us with someone else's dirt

Évaluation :

5

Very satisfied!

Évaluation :

5

Café gratuit

Évaluation :

3

Customer service at the location was slightly rude. Other than that was good

Évaluation :

5

These guys out done themselves as usual. Cleanest vehicles Every time, fast courteous service and always willing to go above and beyond to satisfy. It is always my pleasure to go to Broadway convenience. Awesome job you guys rock!!!!

Évaluation :

5

Was very easy to pick up/drop off the cargo van. The back needs to be swept/vacuumed out but my stuff was all wrapped so I didnt have to worry about it getting dirty. I recommend uhaul!

Évaluation :

5

Friendly staff, good service.

Évaluation :

1

Make sure when someone has a reservation that they get the vehicle at the time they reserved for as I had to wait an additional 16 hours. Very unprofessional and inconvenient.

Évaluation :

5

Keep up the good work! Customer service is awesome and the vehicle are always clean. I wouldn't go anywhere else. Highly recommended

Évaluation :

4

all good

Évaluation :

1

The left a dirty mattress in the back I had to pay 50 to dispose of it because of cross contamination. I called them back and they wouldn't come pick it up when it was only 22 minutes down the road from that location and I had no other way of getting it back to them not impressed at all.

Évaluation :

2

Mileage was off when we picked up the vehicle, had to wait 45 minutes on hold w/ customer service to fix the issue. Took about another 15 to communicate with them. Lost an hour of moving time, extended the return, was also charged extra $ for the rental.

Évaluation :

1

Find a company to operate your franchise, the girl argued with me on the amount of my refund, tried giving me back the cost of the rental out of the 100 deposit instead of the remainder. Very rude.

Évaluation :

5

Make sure you send me to the right place to pick up the trailer ... other than that .. it was great

Évaluation :

2

Store did not open a specified time; had to wait outside. Garbage left in cab & box. The vehicle was definitely not sanitized after previous rental. This should be priority, especially during a pandemic. Truck ran well, no mechanical issues. No windshield wash.

Évaluation :

5

Outstanding service.

Évaluation :

5

Very kind , helpful staff. Will do business again with them.

Évaluation :

1

Truck was dirty inside pop bottles coffee cups sticky, no windshield washer fluid, rented for a day and had a text msg wake me up at 12:30 am saying it was due back after only having the truck for 3 hours. the owner of the store told me it was $117 for the day unlimited km then when I brought the vehicle back he told me that that was just an estimate what she thought I was going to drive and then fought with me telling me he didnt say that when he did in the end it was 182,9 I can rent a box van for 100 dollars a day unlimited kilometres at discount car rentals. We are a cleaning business and use box trucks often 2 or more times a month and I will never be back to u haul again.

Évaluation :

5

Excellent service. Very friendly very professional location easy to find.

Évaluation :

1

No windshield washer fluid. Vehicle not scrapped off full of ice and snow.

Évaluation :

5

Great experience, very friendly staff. Helpful

Évaluation :

5

Perfect service

Évaluation :

5

Highly recommended, helpful staff. Great work experience

Évaluation :

5

Staff is really friendly well experienced and timmings is excellent 9am to 10pm open on Sundays waoo