Great experience!
Kevin S
Customer Reviews for New City Gas Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Need better service
SIMON MAlways great thank you!
Nickolas KExcellent service very helpful and friendly I recommend
Tatiana AThe windshield was very dirty with bird droppings and would not come off.
KEN STrue professionalism!!!
James SGreat!
Nickolas KVery good service Quick pickup and drop-off
CHAIM BExcellent
THOMAS JProfessional and fast service!
MONICA JAlways very nice and accommodating
Gabriel SThe most convenient location I ever met very friendly people
SHLOMA REasy and fast
Nir AThe gentleman inside is friendly and helpful
JOSEPH FVery good customer service , i’m fully satisfied
AMRITPAL SRemove locations that are not opened during preferred pick up time to avoid confusion. Very upset that I was inconvenienced at pickup to have to drive 20 minutes out the way to another location. I was told I wouldn't receive the $50 back because the pickup location was closed. I was delayed an hour of pickup time and almost missed a delivery.
Amanda CExcellent as usual
THOMAS JConvenient location Professional and friendly
STEPHEN GAll was good thank you!
Nick KVentilation inside the store wasn't great which made the pick up process less pleasant than it needed to be
Eva SExcellent
Thomas BDon't give me my money back, thieves
Luis GI had the oldest uhaul truck I ever rented with the check engine and tire pressure lights on. The back was not swept. It still had a small piece of electronics left in the back. However, I was only driving local and have dealt with this location before. The staff is friendly and accommodating and I did not have any issues with the truck. The store manager also informed me of the check engine light and tire pressure light before I stepped into the truck. I will use this store again. I have rented from them before with no issues.
Robert AAsim is the best Uhaul guy around, hands down!
Tara KGreat!
Thomas Bexcellent service been going to this location for 2 years now highly recommend
ELAZAR ZThis U-Haul location exceeded my expectations! The staff was friendly, and knowledgeable, and went above and beyond to ensure a seamless rental experience. The equipment was well-maintained. I especially appreciated the extra effort they put into making sure I had everything I needed. Highly recommend this location to anyone looking for exceptional service!
Moshe Kvery good service, fast and very friendly
PAULDAVID ZThere's nothing to improve, been renting for the last 6 months and they go above and beyond. I have never seen anything like this, the dedication, the cleanliness, its everything about it that's great. Highly recommended it, I tried many other locations but this one is by far the best and it's not even a competition. Truly this is how business should be done, we'll done
BAHA SThe truck has an engine warning light before I started using it. The engine did not sound like it was maintained at all. The driver-side mirror was loose so any bumps on the road shifted the mirror to the point where I had to hold the mirror in place while driving. The person who handled my reservation essentially forced me to write a 5-start review at vehicle drop-off, which is why I'm rewriting the review (for accuracy's sake). This experience left a bad taste in my mouth and made me second guess renting from U-Haul in the future.
Sarah KBest location I ever met quick and easy
Shloma RTruck is much older than others. Not extremely responsive. Bumper damage. Fuel gauge hard to read.
MARKL FExcellent
Thomas BExcellent experience overall. Easy rent and return equipment.
Robert PExcellent customer service
Constantinre TExcellent
Thomas BI’ve been renting trucks there for a while and it’s always a great experience
Mondy CHis very best
DORIS PNice service
Mumtaz SThat are cheating with customer with meter reading playing games with you. be careful the location is very careful.
Shahid ANice location 👍🏼
Alex SGood serveice
jun mEverything was great.
Ralph FQuick and easy pick up and drop off!!
Paul PThe service was super slow, they made me wait a long time compared to other places and they charged me extra charges that they couldn't explain.
HENRY CI had to wait 30 mins after my reserved time to get my rental and the other gas station employee was rude and got into it with me verbally. The uhaul liason was helpful just late.
MATHEW TAmazing customer service!
yochanan mExcellent
Neftali BExcellent!!!!!
Thomas BIncredible service all round! The owner stay late to allow me to return in person! Really impressive customer service
Menachem KEverything was explained perfectly. It was a painless rental. The gentleman is very nice and professional. ,
Sharyn Severyone was knowledgeable and fast and efficient, I had a great experience.
David STell them not to be thieves and charge for extra days and think they was going to get away with it. 1. I heard they guy over the phone with the tone in his voice speaking to the attendant saying that the customer "which was me" submitted a complaint and its a big problem so just "refund refund refund" in other words they got caught trying to charge me twice and to give me my money back. I don't like bad business and they shouldn't have a uhaul dealer license if they going to be conducting business that way, and stealing people's money when I clearly paid for 24 hrs which is the whole day plus I know the extra miles kick in but getting charged a whole other day, that's not business, that's being a thief and they dont deserve to be handling uhaul trucks if that's how it's going to be conducted. Horrible experience never again address 279 S Little Tor Rd, New City, NY 10956.
Devin MExcellent
loja pBest uhaul location I ever dealt with . Friends guy
BAHA Sthey charged me cleaning fee during snow when had typical snow salt
Mendel RI've never had a more enjoyable rental experience. Truly. Customer service from the kind gentleman at this location has me converted to U-Haul anytime I am near enough to his location to rent. Penske no more!
ADAM DGreat service from New City Gas Mart. I would definitely rent from them again. My rental was ready when requested, and all worked out well. Very nice to deal with, thank you!
Brian SAsim is THE BEST. Tara
Tara kGreat and fast service very helpful
Yisroel R