Customer Reviews for New Civic Autos Inc
(U-Haul Neighborhood Dealer)

Évaluation :

1

Scam company, poor service Fake service

Évaluation :

1

Not a good service at all

Évaluation :

1

The person sucks he is least responsible on serving customers i hate this place never taking u haul from this location

Évaluation :

4

The place was locked when I got there. I called a phone number and registered. A mechanic who was on site gave me the key. I had to contact U-Haul to add my son on and correct the drop off.

Évaluation :

1

location did not stage the reserved unit 10' and i ended up waiting for 1 1/2 hours for the location to open and process it for i cannot complete the mobile pickup if the truck is not staged by the location, per your customer support.

Évaluation :

1

It's not about the location. The person at the location was good and helped us. But the U-Haul service was disappointing. I had scheduled a mobile pick up at 10 am. First, my location was changed 2 days prior to the event. Then, when I reached the location and clicked on Pick up my truck, it said you are scheduled for hand delivery at 11am, the store is closed and I will have to wait. Finally, I got my truck at 11 am after making multiple calls standing outside the store in the cold. My 1 hour was wasted. I don't think I can trust U-Haul again.

Évaluation :

2

First of all my reseration was for 10am and they arrived at 10:25am which was late causing me to be behind on my schedule pick up that I rented it for. They charged me for 22km when I know I didn't travel that far and I only used the van for an hour and a half. I was disappointed.

Évaluation :

1

I already book a u-haul but they did gave me on time. Even it was 2 hours late.

Évaluation :

3

First and foremost, they changed the location I wanted to pick up and drop off the vehicle and no one called me about it. I requested some accessories and that location didn't have those equipments. I'm not happy with the service at all.

Évaluation :

2

it took 45 mins for me to get the truck. and I waited for my invoice for 45 mins. My moving schedule was related.

Évaluation :

5

great service and truck was clean. Thanks

Évaluation :

5

Safety good maintenance management and satisfactory

Évaluation :

3

Unclear how to return the vehicle, staff on site did not know the process and information they provided was wrong

Évaluation :

3

Cab was dirty and needed vacuuming.

Évaluation :

5

Amazing service and very clean vehicle

Évaluation :

5

Owner was very helpful

Évaluation :

1

I am super displeased with the service. I booked a van for 12pm and when I arrived at the pickup location, there was no one there to asssit me. I had to call the store owner and by the time he assited me, more than 1 hour had passed. Additionally, the worker told me that all i had to was drop the keys off after hours and i didn't need to do anything online. This was not true and i was charged extra even though i had dropped the van off within my time. Will not be returning.

Évaluation :

1

Charged extra

Évaluation :

1

my reservation is 2:45pm, and I arrive at 2:35pm. They give me the truck at 3:15 pm with full trunk of snow. I reserve the pick up truck one day before I go there to pick up at check out online already. They act too slow, too much waiting time. Unprofessional management. Even the key drop off box is stupid setting. The hole is too small I can't even insert the key into the box when I return it.

Évaluation :

1

Such a waste of time as I was relocated from my first booked place. So much time wasted and the location was to slow for service.

Évaluation :

5

I have rent at this location so many times and never had a problem. My charges are alway correct, I will get initial estimates but when I return the vehicle and I end up using less mileage and top up the gas as instructed, they never over charged me. Great place to rent

Évaluation :

1

I was charged for 10 extra km; my initial km was considered incorrect- I have the picture for your review.

Évaluation :

5

I think vehicle is not good for highway driving there some problem with front wheels and also with handle

Évaluation :

5

Cleaning was an issue. Yet the CS was very good

Évaluation :

2

The dealer was first a mechanic then a uhaul dealer. He mentioned something about a qtr of a tank full. We I went back in to ask him, he was busy with his mechanic business. The contract was illegible and when I returned the truck I was charged for additional fuel.

Évaluation :

1

Non

Évaluation :

5

Very good experience. Car condition is excellent, the staff is very helpful! Will use again n recommend to friends.

Évaluation :

1

Representative hang on the calls and tell me to wait . She pick up the phone, and said "hello", and tell me to wait for 30 minutes. I have no idea if the line is busy why she pick up cuz I already waited for 30minutes… When I pick up the truck, my reservation was on 9:30 am, and they give me at 11:00am. So I would have to delay to return. And they charged me the extension fees of $51,93….. which is very unreasonable and unfair..

Évaluation :

5

The truck worked well and the price was good.

Évaluation :

3

The pick up was not satisfactory

Évaluation :

1

Very very poor service. We booked our uhaul 1 week before just to make sure we do things according to our plan. We reached the place at 9:30 to pick the vehicle. There is no vehicle available. We asked the store owner and he says the other customer did not drop off the vehicle. We waited there till 11am just to be informed that we can get a vehicle only after 2pm. What nonsense is this.? We tried reaching customer care and they say there are no vehicles available. Why did they accecpt my booking in the 1st place when they clearly can't delivery what they promised. Very very very bad experience.!

Évaluation :

1

Had a u haul booked for 11am got there at 10:50 on one there called the number I had told the person who answered the phone I had a booked u haul 15 cubic feet he told me the guy that had it before me dropped it of 15 minutes before I got there and said he want there but would call someone to give me keys I waited 2 hours for a truck and didn’t get the one I reserved I got a 10 cubic foot that was there the whole time I will never ever go to that location again nore tell any of my friends to go there I was on a time limit moving I had people wait to help me and it just put us all out this location is not professional at all and I think I should have been just giving a free u haul based on waiting almost 2 hours after my online reservation

Évaluation :

1

The right side mirror was cracked which made it very risky for me to drive while changing lane. Had booked a15 feet truck but on reaching the location the concerned person told us to manage with the 10feet truck as it was not available even after booking one week back. This was a bad experience till now using U-Haul service

Évaluation :

1

I was told that the maximum amount will be $173 . A bill for $118 was issued through the email.I I took the vehicle at 7 pm and dropped between 11,45 & 1 am. That was counted as 9 am in the following day.. I was charged $219. It is a looting and pure robbery.

Évaluation :

4

I didn't had any major issues with this location. Only problem I had was with the Uhaul's self pickup. The app showed me one location for pickup, when it reached time of pickup, it showed me another location. then I had to drive to the new location. I tried multiple times to do the self pickup but the app failed to verify my photo(selfie). The customer care had a queue of more than 20 minutes. When I chatted to the support, they said the issue is happening because I am using browser. I was using mobile app all the time. I tried with two mobiles. The truck didn't looked like to be very clean. But it was Ok. Otherwise it was a good experience to drive the big truck.

Évaluation :

4

Have trucks available and don't change reservations on people

Évaluation :

1

trailer damaged my bumper was not installed properly we need discuss

Évaluation :

1

Deceitful information was provided online. I booked this online for 24 hrs and the quotes rate was $19.95. Also, I didn't accept the insurance coverage in my online booking. When I went to pick up the truck, the owner said he didn't see my online check-in info, and he changed my booking unilaterally to add insurance without my consent. It's only at the time of picking up the truck that he advised me that the rate was $19,95 for only 8 hrs where the online checking said $19,95 for 24 hrs. I was overcharged by about $62 in hidden fees

Évaluation :

1

This is a repair shop, not a rental shop. Poor customer service made me wait since he was only one there whole he did an estimate on a car in an accident. Told me after all paperwork was done for me to hook up trailer myself with a recent knee replacement then said head office told him if customers don't help then he can't rent to them. When returned I had to unhook myself on a hillside with not blocking material around. Call me for more

Évaluation :

4

Improve On Pricing

Évaluation :

1

I never ever recommend to anyone. The manager f civic removed my order when I was at the location and gave my truck to someone else. It was a clear rubbing front of my eyes. very bad customer service

Évaluation :

4

Everything was good, The Pickup and Return Process could have been quick to get the 5 star Rating

Évaluation :

1

My service is the worst I make a first reservation For 5PM and when I get to the location the person I was helping me is an able to proceed with the reservation and I have to cancel and I have to do another one and the app is not working one I finally finished at 7 PM and the car full of snow without a brush to clean it so I ran to be able to do some thing in the daylight and they run the car and keep it in a nice just to Parkette at home because the situation takes too long to me to check in and left the location and the bill comes I believe hi should be some discounts I will compensation because I’d stay two hours on the location and I have to clean the van without a brush this really bad service from both sides

Évaluation :

1

I booked a vehicle a week ago and reached the location on time ,unfortunately I waited half an hour to pickup and the reason the location was closed and there was no self pick up option

Évaluation :

3

Ensure that vehicle is clean properly for the next customer.

Évaluation :

4

Online it's shows vehicle is available but when we go there the store is closed, there is no proper communication between the customer representative and the store owner. 1st we did store pick up - store is closed 2nd we ordered mobile pickup through phone call- checked in through mobile application- the app got stuck before giving me the access to mobile pick up for the vehicle key. Anyhow the owner is kind, he did understood our requirement and opened the store particularly for us to handover the key Very bad experience with the customer representative Was unhappy with service Finally after waiting for 3 hours from the actual appointment time we got our keys only because of the kindness of the owner

Évaluation :

3

Booked truck online in advance, Once arrived spoke with someone who said the Uhaul attendant should be back in 10 mins. Waited 15 mins. Spoke with mechanic again he said call this number. Spoke to attendant on phone said he would be back in 15 mins. Waited 20 mins. Called again he said he would call me back in 5 mins. Waited again 10 mins. Called him again, he booked the rental over the phone and said someone would be there to give me the keys to the van. Waited another 20 mins. Called him again he said keys should be there I was getting upset waiting and said to him this is a ******joke he said I am going to cancel your order. Just then the person I had originally met came out with the key. What a waste of my time. Very poor service.

Évaluation :

1

That man was very unprofessional Rude to woman and he was never in office when we went to rent... we got there at 3 for a 4pm booking and was told he gone to pray he will be back in 15mins we call after 15mins the man had calls forward to his cell phone call and he told us he's at the dentist on company time very rude.. never in my years did i experience such a don't care person..lack customer services.. he really shouldn't have a uhaul business.. honestly speaking

Évaluation :

4

Excellent price

Évaluation :

3

My complaint is with Head office -I booked to pickup at your big centre on Kingston Rd - it was closer to me & I had a store credit for returned boxes. Instead I was sent farther away to a small Soto shop- very friendly & accommodating - but an inconvenience to me. I expected more from U Haul Head office. I still have an outstanding credit of $11,19 - VIP cert#12D22E18.

Évaluation :

1

Don't send them to this dealer. Review this dealer yourself and take away his license to operate for Uhaul. I would give no stars if I could.

Évaluation :

3

It would be highly appreciated if there was an air freshener or if not, at least wipe with lysol to remove the sweaty smell inside the truck.

Évaluation :

3

Booked a 4x8 trailer for $14.95, upon arrival I was told to call a number. There was NO ONE to assist or ask question. Connected the trailer myself and the guy on the phone advise someone will take a picture of the connection and I was sent on my way (no safety check or anything). Price is good but no service.

Évaluation :

3

The app is horrible - when I tried to return the truck from my phone it would not work.

Évaluation :

5

Fix your uhaul app since truck share process doesn't work properly. Or only do the process in person.

Évaluation :

1

terrible experience

Évaluation :

4

I wasn't told how much more I was being charged on top of what I had already paid. Sure it was only $2.22, but I would like to know what you are charging me before you take it from my card. The rental was for 24 hours and I only had it for 5 or 6 hours, and I returned it the same day so it could be rented out the next morning. for the 5-10 km I went over I think it would have been EXCELLENT CUSTOMER SERVICE to WAIVE the charge of $2,22 to ensure customer loyalty.

Évaluation :

4

This is a convenience location for me and the staff was good!

Évaluation :

1

The vendor wasn't there for open and I waited over 30 minutes for him to show up, causing me to be late for the pickup of my goods. Once in the truck, the odor was so bad I had to drive with the windows open the entire time

Évaluation :

3

The drop of box for the location is horrible the key slot is really thin I had to figure out a way to put the key inside I wasted 30 mins of my time