The employees had no idea what they were going. They didn't know how to have us pay for it. After calling customer support, we paid and got the lock code only to see the key was not in the box. We ended up spending a total of an hour and a half trying to get the uhual. We were on hold with customer support for thirty minutes the second time we had to calll.Lauren G.
Customer Reviews for New Genesis Investments LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Salvisa, KY 40372
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 5h am à 9h pm
- Sam : 7h am à 8h pm
- Dim : 9h am à 7h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They need to know how to dispatch your pick up. Took me an hour at the counter after I had done everything online. Truck was on ESarah M.
Showed up to return truck. Employee couldn't check in Uhauls. Had to wait 40 minutes on manager to get back. Then manager couldn't print return paperwork. Would not recommend this place!!DAVID G.
Nobody was there to instruct how to get a key, equipment wasn't available. The guy who is in charge of reservations was never there and the lady working knew nothing about the rental process. It took me an hour to get the key to the vehicle, I had to call customer service to even get a code to the lock. Rented online for pads and a furniture dolly, neither were in the truck. It was a waste of time for me to drive there and nothing be ready.Mark G.