2nd time I have rented. Both times I had issues with picking up the equipment, requiring a call to customer support. While helpful, doing to caused an hour delay both times. Arriving on time to pick up the equipment and delaying for an hour while waiting for customer support was very inconvenient and displaced our itinerary drastically. I will be very hesitant to use these services again when our timeline is much more scheduled than the previous two experiences.Lori H.
Customer Reviews for New Genesis Investments LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Salvisa, KY 40372
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 5h am à 9h pm
- Sam : 7h am à 8h pm
- Dim : 9h am à 7h pm
Heures d'ouverture spéciales
- 10/27/2021 - 10/31/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I had a very bad experience trying to rent online. It took me 5 hours from when I started filling out the online information till I was finally able to get the keys to the truck and drive away. I would get to the end of filling in all the required info and the system would kick me out and I would have to start over again , this happened over and over. The same thing happened when I was trying to get the code for the key. I've used u-haul before without a problem, but I'm not sure if I will again.Linda Charlene S.
The employees had no idea what they were going. They didn't know how to have us pay for it. After calling customer support, we paid and got the lock code only to see the key was not in the box. We ended up spending a total of an hour and a half trying to get the uhual. We were on hold with customer support for thirty minutes the second time we had to calll.Lauren G.
They need to know how to dispatch your pick up. Took me an hour at the counter after I had done everything online. Truck was on ESarah M.
Showed up to return truck. Employee couldn't check in Uhauls. Had to wait 40 minutes on manager to get back. Then manager couldn't print return paperwork. Would not recommend this place!!DAVID G.
Nobody was there to instruct how to get a key, equipment wasn't available. The guy who is in charge of reservations was never there and the lady working knew nothing about the rental process. It took me an hour to get the key to the vehicle, I had to call customer service to even get a code to the lock. Rented online for pads and a furniture dolly, neither were in the truck. It was a waste of time for me to drive there and nothing be ready.Mark G.