Customer Reviews for New Liskeard Esso
(U-Haul Neighborhood Dealer)

Évaluation :

1

It wasn't so much the location it was the overall experience of UhAul. I booked a month ahead to pick up in cochrane or Timmins at the most 1 hour away hit to had to pick up in new liskeard 3 hours away and then had to drive back from my destination of Peterborough to north bay with an empty truck because this was you demand or I would have a 1300$ penalty. The customer service at the pick up was very good he worked hard to connect me to my truck the owner did the work online at 830 pick up was for 8 I was there in plenty of early time and I had called the night before to arrange pickup…. Will never recommend or use this service again. Even though you paid me the gas of 100$ to return to North bay from peter borough it still cost me more for your convenience Tell me what an extra day and free kms would give me for truck to sit at my destination empty????

Évaluation :

1

I called this location early in the day Friday, to confirm that they did have the trailer I needed. He said yes, he had 2 at that time. I told him great, I'd be there around 2 in the afternoon. Once we got there, he gave me attitude about not being there in 2 hrs, which it had been about 5 since my call and around 2:30 - 3:00. He told me he had a customer who wanted the trailer for a few hours, and he had told him no because I was coming. The trailer was FROZEN to the ground, and in a snow bank. The jack BARELY went up or down. Once we were hooked up and doing the paperwork, he told me he was going to make me a deal... which ended up not being a deal. I gave him $80 cash, Plus $83 on my rental contract.

Évaluation :

4

They were friendly and helpful

Évaluation :

1

I could not believe my eyes as to the filth and garbage inside the Esso station. Not a good representation for Esso.

Évaluation :

1

The truck can be clean and not disgusting. The parking have a lot of snow and the truck was stock in it. After, the customer service was very long. It was very expensive for this bad service...

Évaluation :

5

Rien

Évaluation :

5

The gentleman who runs the U haul in New Liskeard provides service that goes above and beyond any other experience I have had from Texas, Louisiana, Alberta or BC. I have used his location twice, once for a local move, and once for a trip from New Liskeard to Victoria BC. When my second booking was coming up, and there was no 15 foot available in town, he went to the effort to source one for me in the area. While waiting for service, I have seen him helping young people with correct hookups for trailer towing behind the U haul. This gentleman (and I do not use this word lightly), is an exemplary model of the customer care you might have experienced 40 years ago in a small town, where everyone would be proud to know him. Thank you Mr. D.

Évaluation :

2

The process at pickup was slow as the worker was more interested in being on their phone and I had to dig out the trailer of snow to move it

Évaluation :

5

Everything was great. Fast service. Truck was ready and clean. It was great. My only critique and this isn't about this location, it's about the truck rental in general. I know that were suppose to return the gas with the same amount and that makes sense at which I agree with. What I think would be better for everyone, not U-Haul though for upfront costs, would be to have the tanks full when they're picked up. That way when they're returned you just fill it. Plus I think customers from their perspective would appreciate a full tank before they move. Anyways, just a thought. I don't run the business and don't know the logistics, plus you can simply ignore my comment. Service, was great, trucks great and I appreciate being able to drop it off where I moved to. Thank you for the service you provide.

Évaluation :

5

The gentleman who was assisting me with my drop off was very kind and informative, making my drop off and rental experiene with uhaul an excellent ending to a very long journey. I will definitely be using his location for future rentals and recommend anyone who needs to rent any uhaul equipment in the Temiskaming Shores area visit this family business. You will not be sorry. Merci.

Évaluation :

1

Both of my experiences with this location have been negative. Owner of gas station is very rude and seems to take U-Haul customers after his gas customers and his phone calls. The hours of operation on Google Maps says opens at 9:00 am but they don't want customers to pick up the trucks before 9:30 or 10:00 depends on the day you call. When you wish to reserve the truck for a day only, it's nice to get a jump and start early. We call ahead to ask if we can pick up earlier and they push back and don't want to release it, almost like they want customers to have to pick up at night the day before or keep an extra day longer. Overall very bad service from this U-Haul branch.

Évaluation :

5

Wonderful people to work with

Évaluation :

3

I cannot access my digital receipt to verify the mileage I paid for against mileage I actually used. I was quoted for a general amount as a deposit but used less than that. Also, I need the receipt for tax purposes and cannot retrieve it.

Évaluation :

4

Very accommodating.

Évaluation :

2

Made a reservation for pickup of trailer for 9am. No one at the location was available to start paperwork etc till 9:40am, did not leave till 10am. What is the point of a pick up reservation, if you can't pick up the trailer at the reserved time? Honestly ridiculous that they are wasting people's time like this!

Évaluation :

4

Merry Christmas

Évaluation :

4

This drop off went great. We had excellent service. The last drop off at this location was like a 3 out of 5. This time is was Definitely 5/5 Very happy with this interaction The drop box at this location could be a bit more prominent. We couldn't locate it - it's not hidden just not prominent either. It was 1am, dark windy and raining for 1 of our multiple drop offs. We didn't leave the key and the location owners called to check in. Very understanding and kind

Évaluation :

2

The truck was very dirty. Garbage and sand left inside. The owner had used it for a delivery and not cleaned it. He left three pallets of bread inside it. He then called me and swore at me. Threatened to charge me for the bread if I didn't return it. Also it had no gas in it when I picked it up

Évaluation :

3

Location was good. Uhaul sucked. I booked pick up in Barrie. They said unavailable. Would have been a 30 min drive backwards for me to get the recommend one. Thankfully my home location had one but drastically had to change plans. Website needs to do a better job telling people if units are available or not. Hard to trust uhaul

Évaluation :

5

The best service, I understood everything I was signing for… and they explained clearly Thank you for all your help! My moving experience was top notch!

Évaluation :

2

This location is Fine. The attendant seemed disinterested in the whole experience. He was also difficult to communicate with due to a language difference. Nobody came out to check the truck or trailer. We will drop off here again due to lack of options but the whole thing could be better.

Évaluation :

5

The cab wasn't clean and when I dropped it off in Ottawa, they expected me to clean it. I did not noting that I was the only one using the truck, and the sand and small rocks on the floor were not my doing. Also, about halfway through the ride, the heater stopped working.

Évaluation :

5

No comments at this time.

Évaluation :

2

The key drop box was surrounded with garbage and was difficult to access. The staff who called me after the drop off was rude and accused me of not filling up the tank and driving more kilometres than what was originally planned. After discussing that I had taken pictures on pickup and drop off, all of a sudden the problem was solved. Seemed very strange and suspicious to me

Évaluation :

2

I was given a drop off point that no longer was a Uhaul drop off. I went to the Esso because I was told that everything moved there. The guy at the Esso said, " The Uhaul guy doesn't come in until 12:00, so you can just drop it beside the others and write down the trailer number." I dropped it where I was told, and wrote my name, the trailer number, the time and the license plate number on a piece of paper which I brought into the Esso. I later called the Uhaul 800 number, and after being put through to the right department, told them where I had dropped it off to be sure that people were aware. They were helpful and changed my drop off point after I explained the situation. I had an awful lot of driving around and running around, to make sure I wasn't charged late fees or other charges. It was stressful while still unpacking.

Évaluation :

5

Nothing at the moment, everything was taken care of professionally and on time as promised,

Évaluation :

5

The check engine light was on

Évaluation :

1

Update website to say your not open until 9:30 We requested ahead of time to pick up truck at 9am but the manager refused to get out of his office and made us wait 30mins to get the truck. They had no sympathy and didn't recognize the had agreed to release it at 9 the previous day.

Évaluation :

1

No vehicle was available at the area I chose months in advance when they called 2 days prior… drove an hour to pick up the U-Haul. Was supposed to pick up the U-Haul at 11:30am, the previous person did not return it until 3pm. Smelt like cigarettes within the driving area. The vehicle was left with 7miles to empty. Terrible service all around. I would not recommend using U-Haul to anyone.

Évaluation :

5

Very helpful!

Évaluation :

5

Again. Happy with our experience

Évaluation :

5

The guys that run this location are always knowledgeable, friendly, and helpful with every step! 100 % 10/10, highly recommend!

Évaluation :

3

There was no one able to help load or unload the trailer and the trailer was not checked by an employee to ensure that it was connected properly or photos taken.

Évaluation :

4

Gave me a credit on my blankets.

Évaluation :

1

My initial trailer they gave me had bald tires. It was parked in the tall grass ditch like area. No one helped me hook up the trailer as they have in the past. I then pulled the trailer into the parking lot to review it and noticed the tires. I had to insist on a new trailer for safety reasons. Their initial suggestion was that I take the trailer to KAL tire and replace the tires myself. I complained about not having time to do that and it's not being my responsibility to maintain their equipment. I also had two young children to travel with and couldn't afford to have a mechanical issue on my commute. They then told me I could only have a smaller trailer as no others were available. Ultimately I got the same size trailer but this trailer also has some unknown center issue on file and had a service booked. They weren't able to identify the issue or find out so I had to risk taking a trailer that also had an unknown issue. I've been renting from U-Haul for year and this is by far my worst, and stressful rental to date.

Évaluation :

4

Guy at the desk seemed uninterested and provided just enough help to get the job done.

Évaluation :

2

I was offered extra miles for being part of the distribution program, somehow went over my miles because the extra I got never showed up on my account. I had to pay extra just because I didn't want to deal with "head office" anymore. Such a painful process. I'll never do that again.

Évaluation :

1

Terrible service. I was asked to wait 1 hour to be helped. He said he couldn't do the gas bar and help me with my Uhaul. When i asked him why he could not multi-task he said he had a disability, obviously it was made up on the spot ..rude service.

Évaluation :

5

Very professional owner. Helpful on recommending us equipment for our move.

Évaluation :

5

Amazing U-HAUL team Thanks you

Évaluation :

5

Friendly staff, stored is dark interior & could used some tidy up.

Évaluation :

3

Easy to drop off .Employee had no idea we had a dolly, we had to tell him.

Évaluation :

5

The customer service at this location was top notch! Very pleasant and helpful, and made the end of our moving day a positive experience!

Évaluation :

5

The only complaint that I might have is that I had the uhaul for 4 days. However I picked it up Friday at 5pm and dropped it off Sunday at roughly 2pm. It would have been nice to receive a discount for the 2 days that was remaining

Évaluation :

3

Initially when I booked the trailer I was renting online I had given my credit card information. When I went to pick up the trailer not only was the representative from U-Haul not on location but the person at the gas station had no record of my reservation. Reluctantly I was given the trailer after producing the emails I had received from U-Haul when I booked online. Later that day a representative from U-Haul contacted me for my credit card information as well as to fill out additional forms. Beyond the inconvenience of dealing with a representative after the fact, what was the purpose of me filling in all the information online including my credit card information when it was absolutely useless when picking up the trailer?

Évaluation :

5

There's nothing to improve at that location. It was excellent customer service

Évaluation :

2

Customer service. Unable to provide trailer size available on the phone. Unable to reserve a trailer before picking up. Poor service on site. Poor service when bringing the trailer back.

Évaluation :

1

Poor service, unable to contact, and the truck was full of trash. you have to talk to HQ to get anything done because the owner is never there

Évaluation :

5

No complaints, just excellent service

Évaluation :

1

Don’t be biased towards certain individuals and refund the correct amount of money

Évaluation :

1

I rented the truck to pick up few things but the tires on that truck is junk. I couldn't go anywhere and couldn't collect my stuff from the places. And paid for 30km but I didn't use the 30kms but they charged me for 30kms. Totally disappointed and wasted my money for nothing

Évaluation :

5

Thank you for the memories.

Évaluation :

5

Overall great experience

Évaluation :

1

First, the pickup of the truck location was moved from the Chatham location, and the truck was uncleaned and it added several more Km to my route. A) I have no idea why they wanted me to drop off my tow dolly here New Liskeard ..when there is a U-Haul basically just down the street from me. @ Swastika .. B) the U-Haul corporation would not let me return the truck at my LOCAL U-Haul(Swastika), even though they had NO 2 wheel tow dollies and no 20' trucks! Anyone who wanted a tow dolly or a 20' truck would be forced to travel 150km to New Liskeard! Then.. I was charged for over milage.. because I couldn't return it to my LOCAL U-Haul. Want to guess how much over milage I was? .... 150km!

Évaluation :

1

Very poor service. Not a good place to have your UHaul franchise.

Évaluation :

5

Great people to deal with fast easy transaction.

Évaluation :

5

Help to hook the trailer