There was an issue returning the rental truck with my phone. The website would not proceed past step 4 to submit a location photo. The representative inside the neighborhood location was very helpful and helped take care of the return. One major issue was with the drop off location - the mileage and gas reading must be taken on a flat surface, otherwise the full gauge read 1/8 a tank less which could cause some customers to falsely overfill of be overbilled for less fuel.ANDREW M.
Customer Reviews for Newark Sunoco
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Easy process, nice van, can reserve and do all paperwork online.Thomas B.
Le client n'a pas laissé de commentaire.John N.
Cashier couldn't log in to uhaul. Had to wait 20 minutes until owner was contacted by phone to complete pickup.Gerald G.
Le client n'a pas laissé de commentaire.Jay C.
Le client n'a pas laissé de commentaire.Kyaire W.
Le client n'a pas laissé de commentaire.MENGYING C.
Le client n'a pas laissé de commentaire.WILLIAMDAVID H.
Le client n'a pas laissé de commentaire.AJITESH S.
Le client n'a pas laissé de commentaire.Julian David G.
On Fridays, have a separate employee man the Uhaul desk.Gregory R.
Le client n'a pas laissé de commentaire.Tanya F.
Better explanation as to how 24/7 works up front. Better explanation as to how contract works. Give 3-4 days notification as to where to pick up truck. Location had no blankets. Customer Service agent was difficult to understand their English language.Gary F.
Le client n'a pas laissé de commentaire.Kenneth S.
Very quick and kinda rude towards me about asking if I had an updated picture of mileage and gas levels.DANIEL L.
The pick up process was excellent and the person running it was very helpfull. Returning it not so much. The gentleman doing that process was rude and lazy.Linda B.
Le client n'a pas laissé de commentaire.Leonard D.
Le client n'a pas laissé de commentaire.PAMELA V.
Yet again, the 24/7 mobile app was a fail. The signal strength was ok, but I was misinformed. The app told me that there was a drop box for the keyâ€"there wasn't. I went inside and the Sunoco guy told me that he handles it. It seemed to work ok, but I wasn't 100 % confident that I was doing the right thing. Overall, a needlessly stressful experience, from the â€œno guarantee of a vehicleâ€ clause to the bad mobile interface to the fact that the truck didn't have the blankets I rented to the HOURS that I was put on hold to sort the situation.Gregory A.
Le client n'a pas laissé de commentaire.Lahope T.
The person at the front counter seemed drunk when I was returning the vehicle. I showed him a picture of the gas gauge and explained to him that's where it was when I first received the vehicle but he marked it wrong on the paperwork. Would never recommend this location.MICHAEL M.
Make sure it has 5/8th tank of gas and that the cargo and cab are clean!Richard O.
Le client n'a pas laissé de commentaire.Suamy M.
Le client n'a pas laissé de commentaire.Lu X.
Le client n'a pas laissé de commentaire.Maria H.
Truck was in good condition overall, the display was showing low tire pressure for the LR tire, I checked the tire and it looked to be in good condition. I also got a tighten gas cap warning and retightened the cap and didn't see the warning again. These items should've been taken care of before pick up or have been told about it if items were scheduled to be taken care of and to let customers know the warnings wouldn't affect their trip.Gabriel M.
Le client n'a pas laissé de commentaire.Nathan C.
It was adequate and convenient - not a super store.Susan K.
Continue with the good customer protocolHAMID B.
Le client n'a pas laissé de commentaire.Terence D.
Le client n'a pas laissé de commentaire.ROBERT K.
Le client n'a pas laissé de commentaire.TIMOTHY A.
The online reservation system listed this location as closed on Saturday and my pick-up would be automated. The station was open and i was required to register again, which I did previously online.Brian P.
Owner of the location was unhelpful and needlessly confrontational. During check in, he unintentionally changed my reservation (which raised my rate) and when I asked him to check me in again (after I called uhaul to change my reservation back to the original rate) he became angry and spiteful, even taunting me for asking him to go through the process after causing me to be delayed by more than 90 minutes. I would never recommend this location to anyone so long as this owner/operator is in charge.Thomas G.
When I arrived at the designated location to turn in the truck, the man told me that his truck lot was full and that he could not accept the truck - even though it was in my contract. I told him that was his/UHaul's issue, not mine. He told me no, it was my issue and that I would have to call UHaul and make arrangements for another drop off site. I repeated that it was in my contract to drop if off at this location, and that he should work it out internally with UHaul, but he again told me I could not drop off the truck. I ocntacted the retailer that I rented the truck from and she apologized but said this was an issue that UHaul corporate had to deal with. I began the process of contacting UHaul corporate, but as I was making the call, the man said go ahead and leave the truck there, and started telling me that he told UHaul that he could not accept any more trucks, insinuating that the issue was really my problem. Please inform your locations that when UHaul makes a mistake, that it is NOT THE CUSTOMER'S ISSUE to fix. Next time, I will just leave the truck where designated per the contract and let UHaul deal with it, or perhaps, I will just use a different company the next time I rent a vehicle. Ray EhrlichRAYMOND E.
Everything at the drop off was great.GARY B.
Le client n'a pas laissé de commentaire.Reymundo G.
Parking can be tight, but gentlemen was super respectful when I arrived and didn't know where truck should go.Cecil H.
Le client n'a pas laissé de commentaire.Valorie I.