Évaluations des clients Newborn 2 Teen

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Newborn 2 Teen

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Mark R. le

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The person helping me was fantastic she was really nice and knew her stuff and I highly recommend her

Candace S. le

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Thank you to Dana who rented the truck to me. She's awesome handled everything for me if I ever need another truck this is the place I will rent from.

Tom H. le

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I love the Newborn To Teen location due to its convenience and friendly staff at the clothing store. However, our U-Haul experience was a bit frustrating. As we were checking in on-line to pick up our truck, our reservation had been cancelled without any notice. Then, after making a few calls, we were informed that they moved back our time slot without any notice. The man we dealt with on the phone was very nice, but it was just a frustrating experience.

Elise A. le

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There was a lot of dirt in the back I have pictures

evan d. le

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Le client n'a pas laissé de commentaire.

angela m. le

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Le client n'a pas laissé de commentaire.

Karen B. le

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Le client n'a pas laissé de commentaire.

Kathryn T. le

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Convenient

Steve J. le

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Sarah was very helpful.

Christine R. le

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Because we were picking up before the location opened, we used the online pick up. The wait time for a response through the online tool was long (more than 15 minutes). Figuring out a way to speed up the online pick up would be good.

David H. le

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Thank you for your help. Very good.

Renee M. le

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They were very nice!!!!

Dana D. le

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Absolutely outstanding The lady even came in early to help me with my uhaul process. Very friendly and extremely helpful. Will definitely recommend this location to all my friends

Mark A. le

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The lot needed paved. All the rain I had to dodge puddles to get in the truck. The shocks on the truck were bad, which made for a very rough ride. There was a clank when shifting in to park. The truck and the lot needed better maintenance.

Brad S. le

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Broken glass was in the truck. The online experience at pickup through U-Haul was terrible. It took over 45 min to get the lockbox combination. Awful experience here.

Kevin G. le

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Always professional and friendly

Joshua L. le

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Le client n'a pas laissé de commentaire.

pam o. le

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Le client n'a pas laissé de commentaire.

Kevin G. le

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Le client n'a pas laissé de commentaire.

Wayne O. le

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The online check in and check out does not work properly. Took us over thirty minutes and two log ins to get the key for the truck.

Johnny M. le

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Excellent coroner service

Rebecca M. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

Eric H. le

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The attendant was polite, and helpful and went the extra mile to make sure I was not charged an extra day.

doug b. le

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Le client n'a pas laissé de commentaire.

Kaue C. le

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Employee was super unprofessional and rude! We called and asked if it would be okay to return the truck thirty min late and she said it was alright we wouldn’t get charged a late fee. And we did. Then said because of the lack of truck inventory we had to get a bigger truck. So that we wouldn’t be charged for a product we didn’t come there searching for, the empl told us we could get it for a lower price. Then when we returned it she said the deal only applied if it was one day. My mom called to ask why we were charged so much and the lady said “this conversation is over!” And hung up. Extremely unprofessional and I for sure am gonna tell anyone that needs a Moving truck to steer clear from uhaul!

Nicole F. le

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I have rented from Uhaul SEVERAL times in the past year and will most certainly use them again.

Dale S. le

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They were very good and helpful great customer service would go and rent from them again

Christoher C. le

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Very pleasant experience

kim c. le

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On 12/29 I rented a uhaul for the day (actually only had it an hour and half). No 10ft truck available at the 19.99 so rented a 15' for 29.99. I picked up the truck at 5 and returned by 630. Thought it would be a smooth transition. Unfortunately, this is not the case. I was charged two charges at 54.18, when my fee should have only been 45.00. This location nor Uhaul would take responsibility for error. I still have pending charges for total of $108.36 and the adjusted charge of 45.00 also came through my account. So what was supposed to be 45.00 now is 153.36. I have contacted both the pick up location and Uhaul and no one will take responsibility.

Bill S. le

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truck was dirty at the time of rental.Agent did not have time to clean it out.

Sharon S. le

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Everything was great could not ask for better customer service. I would highly recommend this location for U-Haul.

Christina L. le

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I had a great experience with my rental and customer service that I did rent again the next weekend. You can’t find better or friendlier people to run this business.

timothy c. le

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Great people good location When I need another I will be back to this location and Will recommend

Paul S. le

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Le client n'a pas laissé de commentaire.

Shelia R. le

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Le client n'a pas laissé de commentaire.

Travis G. le

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Le client n'a pas laissé de commentaire.

James C. le

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should have a crew that goes around and fixes things prior to rental. this location was ok .. lady was very nice however the trailer was very hard to open and the wiring harness was shot.. the person on location offered to switch it out but I was in a hurry and said ill fix it myself.

Rachel W. le

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Dana was absolutely amazing! She helped me set everything up online and was very kind and friendly. I will absolutely recommend her store to anyone needing a uhual!

Jessica Stemple S. le

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Dropped off a uhual that I had picked up. The uhaul I picked up reeked of smoke. They told me this. The lady that runs this location called me and got.shitty with me about the smell of the uhual. I told her lady I don't smoke it came like that.

Elli W. le

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My uhaul experience was beyond amazing. I will definitely use uhaul and this same location for every moving need for myself and my family. I will definitely recommend uhaul and this location to friends or anyone looking for hauling needs. Thanks so much!!!!!

MARILYN M. le

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Excellent customer service.. easy to deal with and if I ever need a uhaul .. this is the location

Heather L. le

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Dana was making and worked with us in our emergency situation. I will make sure to rent from her next time I need a Uhaul

Marc B. le

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Le client n'a pas laissé de commentaire.

norbert m. le

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Our first pick up location was Muddy Off Road on st rt 28 as well and no one showed up to give me the keys. I called uhaul and you quickly got me set up at the Newborn to teen location. Thank you! This location ended up being great and people very helpful thanks

JONATHAN B. le

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Great service here. Thank you.

Peony L. le

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The experience with Uhaul rental is disappointed. I reserved the truck online for a 26' truck on Sat for moving on Mon. I recalled they said I will be contacted a day before so it should be Sun no one contact me. On Mon when my friend went to Loveland location to pick the truck they said they don't have it and asked my friend to go to Milford to get it. When my friend went to Milford (it took half an hour be there with the heavy rain). Milford said they don't have the truck and referred my friend to go to another location again. Later they agreed there is one reserved to other client and et ys have it. We appreciated this location's help. Yet the truck was only a quarter fueled. We have to fuel it first before we go. The lady in Milford location also advised we can return to location near to our drop off place as long as we call the store. We did call and the guy said that we can return to it. When my friend returned the truck the location said we should return to Powell location and eventually need to wait for an hour for the return. The experience with this rental truck is bad and I am not sure how their system work.

Sharon S. le

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This location is very helpful and very very nice. I never rented U-Haul before and this is the second time I went to the location because I needed a truck the first time and a trailer the second time. They made it so easy.

Tim N. le

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Le client n'a pas laissé de commentaire.

Sharon S. le

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They were very nice

Kelly B. le

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The after hours pick up was a NIGHTMARE!!! The after hours pickup was suppose to take 10 minutes. It Took 96 minutes!!!!!!!! My wife and her friend, were in a dark parking lot, no light on, for 96 minutes while I talked to 5 different people to get the remote process to work. On the face the remote pick up is a great idea, unfortunately the bugs have not been worked out and three of us wasted an hour and half trying to make this work. U-Haul should have give. Us a free rental for all we went thru. Terrible terrible customer service.

Michael E. le

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Le client n'a pas laissé de commentaire.

Gary G. le

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Le client n'a pas laissé de commentaire.

sue m. le

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Dana told me.what to look for in next rental and reserved our next truck. If not for Dana we would have gone with Budget rent a truck instead of U haul. Dana is a blessing , so glad U haul has her as a representative !!

Sue M. le

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Dana was absolutely awesome. I was blessed to have her do this transaction. If Dana wouldn't have helped me I would have went to Budget

Donna B. le

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The people were extremely helpful and super friendly!

Kristalynn W. le

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Le client n'a pas laissé de commentaire.

Yavsnoot R. le

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Le client n'a pas laissé de commentaire.

Sara S. le

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Le client n'a pas laissé de commentaire.

leslie c. le

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It's a used clothing store. The lady wasn't very friendly and was busy with clothing customers, but she showed us where to park the trailer. We had to unhook the trailer ourselves....no big deal but if it was someone smaller they may have had a problem.

Lori B. le

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Very helpful at this location! Thanks.

Michael M. le

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Le client n'a pas laissé de commentaire.

Mike R. le

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You can do it

Scott S. le

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The one person working at the facility during the time I came in did not really have any knowledge about how to complete the van rental process. Said she was getting trained in a couple of days. Had to speak with someone over the phone during the whole transaction. She was pleasant and tried to be helpful, but things took a long time....

Brian W. le

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Le client n'a pas laissé de commentaire.

Jessica T. le

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Le client n'a pas laissé de commentaire.

steve m. le

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nothing, smooth and easy rental

Doug O. le

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The owner was super nice- will definitely recommend!

Lee L. le

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Le client n'a pas laissé de commentaire.

Ann K. le

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Le client n'a pas laissé de commentaire.

Paulette K. le

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Making a reservation was super easy. Picking it up was hassle free and very affordable. We will definitely be using them again!

Gregory M. le

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Le client n'a pas laissé de commentaire.

Starlene C. le

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Le client n'a pas laissé de commentaire.

Samuel H. le

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Dana Dunaway very helpful at this location. Cudos to her!

Jenifer C. le

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I was a half hour late for pickup, which was at 10:30. Arrived at @ 11 the system was down so I stood there for a entire hour waiting for the system to come back up. Finally the ladies boss gave her the approval to do the transaction by writing all the info down on paper and calling my bank for approval. The following day I check my bank account, got charged 3X by Uhaul! Thankfully it didn't overdraw my account. Not the best experience, overall the lady was very nice and apologetic .