I drove the truck for 142 km, before returning it I filled it with 25 litres of gas, to compensate for the gas consumption, then I was surprised later on that I was charged for 15 litres of gas after I handed over the truck and left the area. Also when I was booking online I was informed that it was a flat rate, however the final bill that I was charged had me charged according to the mileage done on the truck, which was not explained on the website for me, end result I was charged 90 dollars extra for those two reasons, which came as an unpleasant surprise, as the person that I handed the keys to said he will send me an email with the receipt right away, however it was sent 5 hours later with the over charges of $90 on top of the $160 dollars that I paid earlier, not really a trustable agent to deal with, I dealt with U-Haul several times in the past (3 times before) and this never happened to me, I am really disappointed
Tamer Mosallam
Customer Reviews for Nirmaa Silk
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything fine thanks
MAHENTHIRAN KUMARASAMYHe good man
ARIF SULAYMANFast service and helpful!
Orlando JimenezPlease clean the vehicle after someone is used. It smells bad and messy inside. It looks like they smoke drugs inside. Overall, I will not recommend to a friend. Merci
Michael GebruThe vehicle ran really rough. Engine seemed to work extremely hard even when the truck was empty.
Yves DeschenesI am rating for the 462 Birchmount location. It was a horrible experience waste of time Customer representative also didn't help in the situation I will never rent from Uhaul again
Vikas ChowhanIts not bad I really like it
Amran HossainGood service
zahadul islamAbsolutely horrible experience, this was the worst ever U-Haul renting instance I've faced so far. On top of the terrible experience, he charged me more money for no reason. I did everything right and still this happened, so will NEVER recommend to anyone!
Vignesh Athithangal RavirajuWe have washed, cleaned before return the truck Location people inspected and confirm all good Latter he charged additional $25 for cleaning This is not at all acceptable Will visit location to get the clarification
Shashanka MadabhushanamI havr no problems with this location. cars are clean and service is good..
Anh nguyenDuring online check-in, I paid an additional safe trip fee. An employee of the location removed this option without my knowledge
IEVGEN GLUSHKOThe side mirror was not screwed in properly and fell out. Whoever is responsible for maintaining it did not do their job
Dante RaveendranPoor equipment. Poor service. Bad truck.
WALKER AMRULThe truck has some issues may be transmission problem. Suddenly it slugs wmd the truck was very dirty to the extreme they left an empty bottle on the dash whwre the paper work place. Above all the price us extreme
Haileab ZemichaelBecause I booked this U-Haul before 7 days ago and my schedule was 9:00 am. But unfortunately I got this van at 11:00 am.
Md TalukderU haul vehicle was well maintained but the owner was rude and he overcharged me cause he gave me a full tank vehicle and i gave hime the same but he saying that full was low .. thats a scam behaviour
Amritpal SinghRien
Antiao PapchecoNo comment
ARIEL PEDLAO WALLIG???
MARTHA PHILLIPEverything was perfect.
Parth PatelCustomer service was very friendly and I would recommend everyone.
Zahidul IslamThank you for helping) everything was excellent!!!!!
Volodymyr DemborynskyiVehicle needs wheel alignment & wheel balancing.if u maintain vehicle properly u will be no1 in market.
vaishak vinod thanadathNothing....the customer service in this location is excellent n very respectful....super Gentleman..
southasian culinary servisesThey charged for fuel extra even if I filled the gas, and even though I complained this, nobody contacted me regarding this. Pathetic!!!
Alvin VargheseThe truck was so dirty with pet hair on Seats and trash (used coffee cups, napkins) in the cabin.
Praveen BiyyaniHe charged me extra money
Shuvo BiswasThe staff was awesome and friendly. Made the transaction very easy and smooth. Will use this location always and recommend to friends. Thanks
Supriya Kumar HotaCostumer service at U haul Nirmall silk is Awesome....
southasian culinary servisesThis is a fraud dealer. I filled up the fuel when returning the rental vehicle and they still charged me for extra fuel. I even got a picture proof to indicate it was left on full when vehicle was returned.
Lovish GoyalNothing everything is good. I don't know why the U-Haul app was having some issue going to next step. Add a video as well for major specifications of the chosen vehicle .
Vir Davinder SinghIf the customer pick it up and inside is clean, they should also return it clean
delroy murrayThey over charged me said I never paid them when I did and showed them the proof they said it wasn't enough they were very rude
Natasha CharbonneauArrived to pick up uhaul, checked in online and prompted to collect keys in store. Store front manager stated he didn't have access to the keys although uhaul was operating through his store. Had to call customer service to be transfered to another vehicle that had keys in an outdoor lock box --- in the future, the option of picking up a vehicle in store should not be provided for this location if keys are solely in lock boxes. Lost 45 minutes of moving time due to the disorganization.
Laura AdamsIf you do it via mobile phone its ok. But if you do it via the shop's staf is frustrating. Thier staff...or maybe one of the owner is not accomodating. I dont think its the language barrier though.
JAY PrimeeoRien
rabindranauth singhThere is a knock on the engine it scares me that it will stall on the road have this chech asap before renters will be stranded on the road
JULIUS PEREZSeller didn't accept prepaid credit card. Unexpected.
Masrin JahanThe service was very professional and yes I would recommend anybody to rent from this company
lupco karrapetrovGood place to be at
abhijit gohilThe big issue was both my trailer and truck where in different locations which caused a big issue for me.... Not blaming the pick up location they where great.
yasin petrusIt was my first time. I got some problems at first location. It was not showing steps to proceed. When we called customer care( 1 hr wait time) and then they changed our location and we were 2 hours late from our previous schedule. Overall, it was good.
Sahil SahilThese people are insanely unprofessional and untimely. I cannot stress how much I don't recommend them. How do you run a business but are never in the damn store?
Ossana KahyayanExcellent service à la clientèle.
Edul RahamanI called this location to inform about running few minutes late on rental return but person was really rude and started screaming at me. I would never ever recommend this location to anyone
Mohammadtalha AmlaThe staff who was working there was so rude and abusive once I asked about breakdown of the bill. Highly unprofessional and bad customer service. Overall bad experience
akhil varheseStop using unreliable 3rd party pickup locations, they are not always at the store and leave people with reservations stranded. Don't plan on using uhaul after the nightmare I went through this time.
Dario CastroDid not receive size truck we reserved twice
Kelly JonesThe guy sitting at the till was so rude and was being racist as i m a brown guy and also upon asking what was the extra charge for he is like i m not supposed to tell u that then what was he there for! Poor customer service would never recommend this place to someone
Anshul Sood