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america A.
Customer Reviews for Nitro Equipment
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Best customer service
Claudia N.The people provided great service and were very helpful.
Christopher S.Excellent service
Ignacio T.N/A Great experience.
JUAN S.Mr. Roy Pena was very helpfully and made my move easy. Merci.
Robert R.Tires need to be balanced on truck
DANIEL A.Very friendly personnel and prompt service.
Soila S.There seemed to be a computer glitch which changed my reservation from a 6-day hire to a 1-day hire. This was quickly resolved when I called customer service.
John D.Excellent staff, equipment was top notch! Will do business again!
Ronnie H.Great experience, attendant very helpful. Will definitely rent a uhaul there again.
Thelma P.U-Haul's new corporate policy of making the customer close the contract is crap. Unless this policy changes, U-Haul has lost this customer.
herb M.Always excellent service
JULIAN N.The truck was dirty, tires had been through mud and were not cleaned. The cargo box had not been swept and the cabin had a unpleasant smell for being a rather new truck. Also wish U-Haul will consider increasing their fleet with trucks equipped with cruise control for long haul drives.
Bill G.You're already doing great job
JULIAN N.Both places that I was sent to drop off were closed that seem to be a common thing here in the valley. I would removed the license in no time from this places they're giving uhaul a bad name.
David G.Very quick in and out when registering and paying online. Easy access to highway at the location.
Charles C.Associate got stuck with an issue and apologized for the inconvenience...he called u haul customer service and they were no help to him they told him to call another store...he did and issue got resolved
Kimberly V.Great service!!
Jesus H.Perfect trailer great customer service and friendly thank u if i need to rent again i will be at uhaul location
ruben V.Customer Service provided was great and friendly. I will definitely be using Nitro Equipment for further U-Haul rentals.
amanda R.everything is fine as per my experience with the rental personel
Saul G.Were very friendly.
Vidal H.Nothing service was great
Belia B.The customer service was exceptional. The guys were friendly and just happy to serve. I like when people smile and treat you like someone they have known for a long time.
Rajaratnam M.Polite and friendly when we returned the trailer. Helped us to unhook it from our truck
Char K.Very courteous and nice
Israel M.I was not given a contract because of that I had problems dropping off the truck.... Unnecessary stress on top of moving....
graceila T.First of all, I never made a reservation with Nitro. I made a reservation online on October 2nd to pick-up a truck and tow dolley on the 19th of October. The U-haul location that I originally made my reservation with could not, for some reason, manage to get the proper equipment to that location in that time, which is over two weeks... when I called for them to move the truck to that location the woman on the phone was rude and indicated that it wasn't her problem therefore I had to drive an hour each way to pick up the truck. Not only did they not have the truck they also didn't have the tow dolley which was also apart of the original reservation. I had to drive to yet a different location. And when I got there the one employee who knew how to run the information on the computer had left early and refused to come back and assist me. I had to drive around for yet another hour to find a place that would allow me to rent a dolley. Your company is pathetic. I have been a loyal U-Haul customer and I will never use your trash services again. I will be sure to announce on social media how terrible your company is and rate you on google.
Sara S.Same as the pickup! Great service!
Alex C.Quick return friendly attendance and super fast process A+++++
Pedro G.Very nice people.
Christianne F.Were not present during business hours, called customer svc and they said to just leave trailer there.
Jesse J.Hire competent staff. Guy wouldn't help with the late fee. The only time I was available to drop off was on Sunday and of course you were closed. His response, "look I don't have control over the u-haul stuff, I have my own business I just work here." Very disappointed.
Nicholas C.Website stated this site was open 24 hrs and it was not I had to leave truck outside site and I wasn't aware there was a drop key box outside. Very inconvenient/inaccurate information. Please update!
Angie C.your 5 foot by 9 foot is only 56,5 inches wide and is advertised 5 x 9 then I could not get my new bike on it then you would not let leave the trailer at the new location I had to bring it back emty that is I am not happy with you !!!!!!
peter G.The vehicle "change oil" indicator was on.
Richard V.When I went in to rent car dolly, I was asked if it would be returned to this location or a one way trip. I notified the gentleman I only needed the equipment for a couple of hours and I would return it to this location. He stated he would allow me to return it on Monday due to them closing at noon but that I would only be charged for one day. When my husband returned equipment today Monday Jan. 18, I was emailed my receipt and I noticed I was charged for two days. I called and reminded him of what had been discussed and gentlemen proceeded to tell me he did agree to let me return it on Monday but at 8 am. I am 100 % sure he did not state 8 am. If he would have I would not have waited to get out of work to return, risking being charged another day, I mean who would. This guy was very misleading and it's not fair for the customers who have to pay out extra money when unnecessary.
MICHELLE M.Make sure the truck has a full tank of gas. Make sure you explain how the vehicle works (tow haul) Make sure the truck is clean before issuing it to another client.
Elizabeth C.You guys are doing great. Thanks for your quick service. It helps when your pressed for time.
JOSE C.keep the lady
RAY R.Merci encore.
MARTA M.