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Johannes B
Customer Reviews for Nitro Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The gentleman who waiting on me was was extremely pleasant. He hooked up the trailer and made sure the lights were working before sending me on my way. Will definately use this dealer again!
Thomas GGreat coustmer service Helpful and knowledgeable Everything went well with my rental and vist
Jose AMr Peña made the rental and return process so easy! Thx!
David MNo one was there to drop trailer off during business hours. Could not get self drop off on app to work . Had to call and email pics . This set us back over and hour.
Kim MExcellent service à la clientèle.
john sEverything was great
Monica MThe worker arrived 20 minutes late, did not really understand I was from Canada and did not complete the paperwork to show I was from Canada and dropping off in Canada. So ,when I tried to delivery unit to drop off point I had to go back home and call the 800 # to find out why and then try and get a hold of original point to have them change or correct paperwork ,that took almost 3 hours and I finally called back the 800# to find out if all paperwork was complete. The original person at pick up could not even call me back to tell me all was corrected. So, Yes not impressed!
Robert MVery friendly a courteous employees. This is the only uhaul I will go to.♥️
Rita RRien
Robert SOutstanding
Gary FThey stayed open late to finish the transaction and also left their gates open to allow us to pick the trailer up when our vehicle arrived. Very thankful for that.
Chad SNothing, customer service was excellent.
Thomas UThe owner was very good with taking back the car dolley and will have one ready when I need it to go back to Canada. He also help research that I can drop it off near my hometown.. Good place to deal with.
lew aWe rented a uhaul twice this week, and both times we had an amazing experience because of Roy Pena. He's extremely friendly and kind, and his customer service is fantastic. He was a friendly face in the middle of all the craziness of moving.
Nadara MVery friendly, very accommodating would definitely use again. Perfect price.
Esmeralda GI made the reservation for a traier on line. If I hadn't stopped in to verify I wouldn't have had the trailer. The Nitro location service person was very helpful but you need to fix the on-line system.
richard dMerci
Charles WHad a noon pick-up time and arrived to find the place locked with no contact information. Had to wait an hour for the person to show up to get the trailer. Also tried contacting the UHAUL 1-800 number with no success.
Andrew KAnswer the phone when your customers are reaching out for assistance. On hold numerous time for over twenty minutes just to have the call finally ring then get disconnected. Given wrong Information about return drop offs at a center in San Antonio that only expected trucks and not trialers. The following day finally had an employee at the location I dropped it off at help me out. He went out of his way to help me out. Pick up location did a good job also.
ARTHUR SWould recommend location, gentleman was very nice and understanding. U-haul on the other hand was not very good at giving me an location for pick up and drop off like I had requested. My pick up was easy, went to drop off and location was closed normally during these days. U-haul did not allow me to change locations for some reason and tried to charge me 4 days when I had wanted to pick up and drop off next day. Luckily the gentleman understood the scam u-haul was trying to pull and only charged me the correct days as per my contract. Will never be using u-haul again after this incident.
Cameron CLet know the place too know that I already rented the trailer that way they know ahead of time in the system
Horacio SThis company charged me extra mileage that I did not travel on the uhaul truck. Very disappointing.
Beatriz FThe door on the trailer needs adjustment. It was hard to get it to close.
Gary NBest customer service
Claudia NThe people provided great service and were very helpful.
Christopher SExcellent service
Ignacio TN/A Great experience.
JUAN SMr. Roy Pena was very helpfully and made my move easy. Merci.
Robert RTires need to be balanced on truck
DANIEL AVery friendly personnel and prompt service.
Soila SThere seemed to be a computer glitch which changed my reservation from a 6-day hire to a 1-day hire. This was quickly resolved when I called customer service.
John DExcellent staff, equipment was top notch! Will do business again!
Ronnie HGreat experience, attendant very helpful. Will definitely rent a uhaul there again.
Thelma PU-Haul's new corporate policy of making the customer close the contract is crap. Unless this policy changes, U-Haul has lost this customer.
herb mAlways excellent service
JULIAN NThe truck was dirty, tires had been through mud and were not cleaned. The cargo box had not been swept and the cabin had a unpleasant smell for being a rather new truck. Also wish U-Haul will consider increasing their fleet with trucks equipped with cruise control for long haul drives.
Bill GYou're already doing great job
JULIAN NBoth places that I was sent to drop off were closed that seem to be a common thing here in the valley. I would removed the license in no time from this places they're giving uhaul a bad name.
David GVery quick in and out when registering and paying online. Easy access to highway at the location.
Charles CAssociate got stuck with an issue and apologized for the inconvenience...he called u haul customer service and they were no help to him they told him to call another store...he did and issue got resolved
Kimberly VGreat service!!
Jesus HPerfect trailer great customer service and friendly thank u if i need to rent again i will be at uhaul location
ruben vCustomer Service provided was great and friendly. I will definitely be using Nitro Equipment for further U-Haul rentals.
amanda reverything is fine as per my experience with the rental personel
Saul GWere very friendly.
Vidal HNothing service was great
Belia B